Xojo / Support API / Create a Satisfaction Rating
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
Dim resp As Chilkat.HttpResponse
resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating")
If (http.LastMethodSuccess = False) Then
System.DebugLog(http.LastErrorText)
Return
End If
Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())
Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
System.DebugLog("Response Header:")
System.DebugLog(resp.Header)
System.DebugLog("Failed.")
Return
End If
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "satisfaction_rating": [
// {
// "assignee_id": "<integer>",
// "group_id": "<integer>",
// "requester_id": "<integer>",
// "ticket_id": "<integer>",
// "score": "<string>",
// "comment": "<string>",
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "reason_code": "<integer>",
// "reason_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "assignee_id": "<integer>",
// "group_id": "<integer>",
// "requester_id": "<integer>",
// "ticket_id": "<integer>",
// "score": "<string>",
// "comment": "<string>",
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "reason_code": "<integer>",
// "reason_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim assignee_id As String
Dim group_id As String
Dim requester_id As String
Dim ticket_id As String
Dim score As String
Dim comment As String
Dim created_at As String
Dim id As String
Dim reason As String
Dim reason_code As String
Dim reason_id As String
Dim updated_at As String
Dim url As String
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("satisfaction_rating")
While i < count_i
jResp.I = i
assignee_id = jResp.StringOf("satisfaction_rating[i].assignee_id")
group_id = jResp.StringOf("satisfaction_rating[i].group_id")
requester_id = jResp.StringOf("satisfaction_rating[i].requester_id")
ticket_id = jResp.StringOf("satisfaction_rating[i].ticket_id")
score = jResp.StringOf("satisfaction_rating[i].score")
comment = jResp.StringOf("satisfaction_rating[i].comment")
created_at = jResp.StringOf("satisfaction_rating[i].created_at")
id = jResp.StringOf("satisfaction_rating[i].id")
reason = jResp.StringOf("satisfaction_rating[i].reason")
reason_code = jResp.StringOf("satisfaction_rating[i].reason_code")
reason_id = jResp.StringOf("satisfaction_rating[i].reason_id")
updated_at = jResp.StringOf("satisfaction_rating[i].updated_at")
url = jResp.StringOf("satisfaction_rating[i].url")
i = i + 1
Wend
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating
Postman Collection Item JSON
{
"name": "Create a Satisfaction Rating",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"satisfaction_rating\": [\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
