Xojo / Support API / Merge Tickets into Target Ticket
Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ids": "<array>",
// "source_comment": "<string>",
// "source_comment_is_public": "<boolean>",
// "target_comment": "<string>",
// "target_comment_is_public": "<boolean>"
// }
Dim json As New Chilkat.JsonObject
success = json.UpdateString("ids","<array>")
success = json.UpdateString("source_comment","<string>")
success = json.UpdateString("source_comment_is_public","<boolean>")
success = json.UpdateString("target_comment","<string>")
success = json.UpdateString("target_comment_is_public","<boolean>")
http.SetRequestHeader "Content-Type","application/json"
http.SetRequestHeader "Accept","application/json"
Dim resp As Chilkat.HttpResponse
resp = http.PostJson3("https://example.zendesk.com/api/v2/tickets/:ticket_id/merge","application/json",json)
If (http.LastMethodSuccess = False) Then
System.DebugLog(http.LastErrorText)
Return
End If
Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())
Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
System.DebugLog("Response Header:")
System.DebugLog(resp.Header)
System.DebugLog("Failed.")
Return
End If
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "job_status": {
// "id": "<string>",
// "message": "<string>",
// "progress": "<integer>",
// "results": [
// {
// "id": "<integer>",
// "index": "<integer>"
// },
// {
// "id": "<integer>",
// "index": "<integer>"
// }
// ],
// "status": "<string>",
// "total": "<integer>",
// "url": "<string>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim id As String
Dim index As String
Dim Id As String
Id = jResp.StringOf("job_status.id")
Dim Message As String
Message = jResp.StringOf("job_status.message")
Dim Progress As String
Progress = jResp.StringOf("job_status.progress")
Dim Status As String
Status = jResp.StringOf("job_status.status")
Dim Total As String
Total = jResp.StringOf("job_status.total")
Dim v_Url As String
v_Url = jResp.StringOf("job_status.url")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("job_status.results")
While i < count_i
jResp.I = i
id = jResp.StringOf("job_status.results[i].id")
index = jResp.StringOf("job_status.results[i].index")
i = i + 1
Wend
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ids": "<array>",
"source_comment": "<string>",
"source_comment_is_public": "<boolean>",
"target_comment": "<string>",
"target_comment_is_public": "<boolean>"
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id/merge
Postman Collection Item JSON
{
"name": "Merge Tickets into Target Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ids\": \"<array>\",\n \"source_comment\": \"<string>\",\n \"source_comment_is_public\": \"<boolean>\",\n \"target_comment\": \"<string>\",\n \"target_comment_is_public\": \"<boolean>\"\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"merge"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Merges one or more tickets into the ticket with the specified id.\n\nSee [Merging tickets](https://support.zendesk.com/hc/en-us/articles/203690916)\nin the Support Help Center for ticket merging rules.\n\nAny attachment to the source ticket is copied to the target ticket.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work.\nUse the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion.\n\n#### Allowed For\n\n* Agents\n\nAgents in the Enterprise account must have merge permissions.\nSee [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026)\nin the Support Help Center.\n\n#### Available parameters\n\nThe request takes a data object with the following properties:\n\n| Name | Type | Required | Comments |\n| ------------------------ | ------- | -------- | ------------------------------------------------------- |\n| ids | array | yes | Ids of tickets to merge into the target ticket |\n| target_comment | string | no | Private comment to add to the target ticket |\n| source_comment | string | no | Private comment to add to the source ticket |\n| target_comment_is_public | boolean | no | Whether comment in target ticket is public or private |\n| source_comment_is_public | boolean | no | Whether comment in source tickets are public or private |\n\nThe comments are optional but strongly recommended.\n\nComments are private and can't be modified in the following cases:\n\n * Any of the sources or target tickets are private\n * Any of the sources or target tickets were created through Twitter, Facebook or the Channel framework\n\nIn any other case, comments default to private but can be modified with the comment privacy parameters."
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ids\": \"<array>\",\n \"source_comment\": \"<string>\",\n \"source_comment_is_public\": \"<boolean>\",\n \"target_comment\": \"<string>\",\n \"target_comment_is_public\": \"<boolean>\"\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"merge"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"job_status\": {\n \"id\": \"<string>\",\n \"message\": \"<string>\",\n \"progress\": \"<integer>\",\n \"results\": [\n {\n \"id\": \"<integer>\",\n \"index\": \"<integer>\"\n },\n {\n \"id\": \"<integer>\",\n \"index\": \"<integer>\"\n }\n ],\n \"status\": \"<string>\",\n \"total\": \"<integer>\",\n \"url\": \"<string>\"\n }\n}"
}
]
}
