Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id",sbResponseBody)
If (success = False) Then
System.DebugLog(http.LastErrorText)
Return
End If
Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())
Dim respStatusCode As Int32
respStatusCode = http.LastStatus
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
System.DebugLog("Response Header:")
System.DebugLog(http.LastHeader)
System.DebugLog("Failed.")
Return
End If
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim email As String
Dim name As String
Dim Requester_id As String
Requester_id = jResp.StringOf("ticket.requester_id")
Dim Allow_attachments As String
Allow_attachments = jResp.StringOf("ticket.allow_attachments")
Dim Allow_channelback As String
Allow_channelback = jResp.StringOf("ticket.allow_channelback")
Dim Assignee_email As String
Assignee_email = jResp.StringOf("ticket.assignee_email")
Dim Assignee_id As String
Assignee_id = jResp.StringOf("ticket.assignee_id")
Dim Attribute_value_ids As String
Attribute_value_ids = jResp.StringOf("ticket.attribute_value_ids")
Dim Brand_id As String
Brand_id = jResp.StringOf("ticket.brand_id")
Dim Collaborator_ids As String
Collaborator_ids = jResp.StringOf("ticket.collaborator_ids")
Dim Created_at As String
Created_at = jResp.StringOf("ticket.created_at")
Dim Custom_fields As String
Custom_fields = jResp.StringOf("ticket.custom_fields")
Dim Custom_status_id As String
Custom_status_id = jResp.StringOf("ticket.custom_status_id")
Dim Description As String
Description = jResp.StringOf("ticket.description")
Dim Due_at As String
Due_at = jResp.StringOf("ticket.due_at")
Dim Email_cc_ids As String
Email_cc_ids = jResp.StringOf("ticket.email_cc_ids")
Dim External_id As String
External_id = jResp.StringOf("ticket.external_id")
Dim Follower_ids As String
Follower_ids = jResp.StringOf("ticket.follower_ids")
Dim Followup_ids As String
Followup_ids = jResp.StringOf("ticket.followup_ids")
Dim Forum_topic_id As String
Forum_topic_id = jResp.StringOf("ticket.forum_topic_id")
Dim From_messaging_channel As String
From_messaging_channel = jResp.StringOf("ticket.from_messaging_channel")
Dim Group_id As String
Group_id = jResp.StringOf("ticket.group_id")
Dim Has_incidents As String
Has_incidents = jResp.StringOf("ticket.has_incidents")
Dim Id As String
Id = jResp.StringOf("ticket.id")
Dim Is_public As String
Is_public = jResp.StringOf("ticket.is_public")
Dim Macro_id As String
Macro_id = jResp.StringOf("ticket.macro_id")
Dim Macro_ids As String
Macro_ids = jResp.StringOf("ticket.macro_ids")
Dim Organization_id As String
Organization_id = jResp.StringOf("ticket.organization_id")
Dim Priority As String
Priority = jResp.StringOf("ticket.priority")
Dim Problem_id As String
Problem_id = jResp.StringOf("ticket.problem_id")
Dim Raw_subject As String
Raw_subject = jResp.StringOf("ticket.raw_subject")
Dim Recipient As String
Recipient = jResp.StringOf("ticket.recipient")
Dim Safe_update As String
Safe_update = jResp.StringOf("ticket.safe_update")
Dim In_11 As String
In_11 = jResp.StringOf("ticket.satisfaction_rating.in_11")
Dim Sharing_agreement_ids As String
Sharing_agreement_ids = jResp.StringOf("ticket.sharing_agreement_ids")
Dim Status As String
Status = jResp.StringOf("ticket.status")
Dim Subject As String
Subject = jResp.StringOf("ticket.subject")
Dim Submitter_id As String
Submitter_id = jResp.StringOf("ticket.submitter_id")
Dim Tags As String
Tags = jResp.StringOf("ticket.tags")
Dim Ticket_form_id As String
Ticket_form_id = jResp.StringOf("ticket.ticket_form_id")
Dim v_Type As String
v_Type = jResp.StringOf("ticket.type")
Dim Updated_at As String
Updated_at = jResp.StringOf("ticket.updated_at")
Dim Updated_stamp As String
Updated_stamp = jResp.StringOf("ticket.updated_stamp")
Dim v_Url As String
v_Url = jResp.StringOf("ticket.url")
Dim Channel As String
Channel = jResp.StringOf("ticket.via.channel")
Dim Ut__a As String
Ut__a = jResp.StringOf("ticket.via.source.Ut__a")
Dim Dolored2b As Int32
Dolored2b = jResp.IntOf("ticket.via.source.dolored2b")
Dim Mollit1a6 As Boolean
Mollit1a6 = jResp.BoolOf("ticket.via.source.mollit1a6")
Dim Via_followup_source_id As String
Via_followup_source_id = jResp.StringOf("ticket.via_followup_source_id")
Dim Via_id As String
Via_id = jResp.StringOf("ticket.via_id")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("ticket.collaborators")
While i < count_i
jResp.I = i
email = jResp.StringOf("ticket.collaborators[i].email")
name = jResp.StringOf("ticket.collaborators[i].name")
i = i + 1
Wend
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Show Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "Ticket",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
