Chilkat Online Tools

Xojo / Support API / List Ticket Metrics

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader "Accept","application/json"

Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",sbResponseBody)
If (success = False) Then
    System.DebugLog(http.LastErrorText)
    Return
End If

Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())

Dim respStatusCode As Int32
respStatusCode = http.LastStatus
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
    System.DebugLog("Response Header:")
    System.DebugLog(http.LastHeader)
    System.DebugLog("Failed.")
    Return
End If

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "ticket_metrics": [
//     {
//       "agent_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "assigned_at": "<dateTime>",
//       "assignee_stations": "<integer>",
//       "assignee_updated_at": "<dateTime>",
//       "created_at": "<dateTime>",
//       "custom_status_updated_at": "<dateTime>",
//       "first_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "full_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "group_stations": "<integer>",
//       "id": "<integer>",
//       "initially_assigned_at": "<dateTime>",
//       "latest_comment_added_at": "<dateTime>",
//       "on_hold_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reopens": "<integer>",
//       "replies": "<integer>",
//       "reply_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reply_time_in_seconds": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "requester_updated_at": "<dateTime>",
//       "requester_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "solved_at": "<dateTime>",
//       "status_updated_at": "<dateTime>",
//       "ticket_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "agent_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "assigned_at": "<dateTime>",
//       "assignee_stations": "<integer>",
//       "assignee_updated_at": "<dateTime>",
//       "created_at": "<dateTime>",
//       "custom_status_updated_at": "<dateTime>",
//       "first_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "full_resolution_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "group_stations": "<integer>",
//       "id": "<integer>",
//       "initially_assigned_at": "<dateTime>",
//       "latest_comment_added_at": "<dateTime>",
//       "on_hold_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reopens": "<integer>",
//       "replies": "<integer>",
//       "reply_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "reply_time_in_seconds": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "requester_updated_at": "<dateTime>",
//       "requester_wait_time_in_minutes": {
//         "business": "<integer>",
//         "calendar": "<integer>"
//       },
//       "solved_at": "<dateTime>",
//       "status_updated_at": "<dateTime>",
//       "ticket_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim Business As String
Dim Calendar As String
Dim assigned_at As String
Dim assignee_stations As String
Dim assignee_updated_at As String
Dim created_at As String
Dim custom_status_updated_at As String
Dim first_resolution_time_in_minutesBusiness As String
Dim first_resolution_time_in_minutesCalendar As String
Dim full_resolution_time_in_minutesBusiness As String
Dim full_resolution_time_in_minutesCalendar As String
Dim group_stations As String
Dim id As String
Dim initially_assigned_at As String
Dim latest_comment_added_at As String
Dim on_hold_time_in_minutesBusiness As String
Dim on_hold_time_in_minutesCalendar As String
Dim reopens As String
Dim replies As String
Dim reply_time_in_minutesBusiness As String
Dim reply_time_in_minutesCalendar As String
Dim reply_time_in_secondsBusiness As String
Dim reply_time_in_secondsCalendar As String
Dim requester_updated_at As String
Dim requester_wait_time_in_minutesBusiness As String
Dim requester_wait_time_in_minutesCalendar As String
Dim solved_at As String
Dim status_updated_at As String
Dim ticket_id As String
Dim updated_at As String
Dim url As String

Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("ticket_metrics")
While i < count_i
    jResp.I = i
    Business = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
    Calendar = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
    assigned_at = jResp.StringOf("ticket_metrics[i].assigned_at")
    assignee_stations = jResp.StringOf("ticket_metrics[i].assignee_stations")
    assignee_updated_at = jResp.StringOf("ticket_metrics[i].assignee_updated_at")
    created_at = jResp.StringOf("ticket_metrics[i].created_at")
    custom_status_updated_at = jResp.StringOf("ticket_metrics[i].custom_status_updated_at")
    first_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
    first_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
    full_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
    full_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
    group_stations = jResp.StringOf("ticket_metrics[i].group_stations")
    id = jResp.StringOf("ticket_metrics[i].id")
    initially_assigned_at = jResp.StringOf("ticket_metrics[i].initially_assigned_at")
    latest_comment_added_at = jResp.StringOf("ticket_metrics[i].latest_comment_added_at")
    on_hold_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
    on_hold_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
    reopens = jResp.StringOf("ticket_metrics[i].reopens")
    replies = jResp.StringOf("ticket_metrics[i].replies")
    reply_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.business")
    reply_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
    reply_time_in_secondsBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.business")
    reply_time_in_secondsCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
    requester_updated_at = jResp.StringOf("ticket_metrics[i].requester_updated_at")
    requester_wait_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
    requester_wait_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
    solved_at = jResp.StringOf("ticket_metrics[i].solved_at")
    status_updated_at = jResp.StringOf("ticket_metrics[i].status_updated_at")
    ticket_id = jResp.StringOf("ticket_metrics[i].ticket_id")
    updated_at = jResp.StringOf("ticket_metrics[i].updated_at")
    url = jResp.StringOf("ticket_metrics[i].url")
    i = i + 1
Wend

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics

Postman Collection Item JSON

{
  "name": "List Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics"
      ]
    },
    "description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metrics\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}