Xojo / Support API / Update Ticket Field
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
Dim resp As Chilkat.HttpResponse
resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id")
If (http.LastMethodSuccess = False) Then
System.DebugLog(http.LastErrorText)
Return
End If
Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())
Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
System.DebugLog("Response Header:")
System.DebugLog(resp.Header)
System.DebugLog("Failed.")
Return
End If
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_field": {
// "type": "<string>",
// "title": "<string>",
// "active": "<boolean>",
// "agent_description": "<string>",
// "collapsed_for_agents": "<boolean>",
// "created_at": "<dateTime>",
// "custom_field_options": [
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// }
// ],
// "custom_statuses": [
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "solved",
// "updated_at": "<dateTime>"
// },
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "open",
// "updated_at": "<dateTime>"
// }
// ],
// "description": "<string>",
// "editable_in_portal": "<boolean>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_description": "<string>",
// "raw_title": "<string>",
// "raw_title_in_portal": "<string>",
// "regexp_for_validation": "<string>",
// "relationship_filter": {},
// "relationship_target_type": "<string>",
// "removable": "<boolean>",
// "required": "<boolean>",
// "required_in_portal": "<boolean>",
// "sub_type_id": "<integer>",
// "system_field_options": [
// {
// "name": "<string>",
// "value": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>"
// }
// ],
// "tag": "<string>",
// "title_in_portal": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "visible_in_portal": "<boolean>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim name As String
Dim value As String
Dim id As String
Dim position As String
Dim raw_name As String
Dim url As String
Dim active As String
Dim agent_label As String
Dim created_at As String
Dim default As String
Dim description As String
Dim end_user_description As String
Dim end_user_label As String
Dim status_category As String
Dim updated_at As String
Dim v_Type As String
v_Type = jResp.StringOf("ticket_field.type")
Dim Title As String
Title = jResp.StringOf("ticket_field.title")
Dim Active As String
Active = jResp.StringOf("ticket_field.active")
Dim Agent_description As String
Agent_description = jResp.StringOf("ticket_field.agent_description")
Dim Collapsed_for_agents As String
Collapsed_for_agents = jResp.StringOf("ticket_field.collapsed_for_agents")
Dim Created_at As String
Created_at = jResp.StringOf("ticket_field.created_at")
Dim Description As String
Description = jResp.StringOf("ticket_field.description")
Dim Editable_in_portal As String
Editable_in_portal = jResp.StringOf("ticket_field.editable_in_portal")
Dim Id As String
Id = jResp.StringOf("ticket_field.id")
Dim Position As String
Position = jResp.StringOf("ticket_field.position")
Dim Raw_description As String
Raw_description = jResp.StringOf("ticket_field.raw_description")
Dim Raw_title As String
Raw_title = jResp.StringOf("ticket_field.raw_title")
Dim Raw_title_in_portal As String
Raw_title_in_portal = jResp.StringOf("ticket_field.raw_title_in_portal")
Dim Regexp_for_validation As String
Regexp_for_validation = jResp.StringOf("ticket_field.regexp_for_validation")
Dim Relationship_target_type As String
Relationship_target_type = jResp.StringOf("ticket_field.relationship_target_type")
Dim Removable As String
Removable = jResp.StringOf("ticket_field.removable")
Dim Required As String
Required = jResp.StringOf("ticket_field.required")
Dim Required_in_portal As String
Required_in_portal = jResp.StringOf("ticket_field.required_in_portal")
Dim Sub_type_id As String
Sub_type_id = jResp.StringOf("ticket_field.sub_type_id")
Dim Tag As String
Tag = jResp.StringOf("ticket_field.tag")
Dim Title_in_portal As String
Title_in_portal = jResp.StringOf("ticket_field.title_in_portal")
Dim Updated_at As String
Updated_at = jResp.StringOf("ticket_field.updated_at")
Dim v_Url As String
v_Url = jResp.StringOf("ticket_field.url")
Dim Visible_in_portal As String
Visible_in_portal = jResp.StringOf("ticket_field.visible_in_portal")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("ticket_field.custom_field_options")
While i < count_i
jResp.I = i
name = jResp.StringOf("ticket_field.custom_field_options[i].name")
value = jResp.StringOf("ticket_field.custom_field_options[i].value")
id = jResp.StringOf("ticket_field.custom_field_options[i].id")
position = jResp.StringOf("ticket_field.custom_field_options[i].position")
raw_name = jResp.StringOf("ticket_field.custom_field_options[i].raw_name")
url = jResp.StringOf("ticket_field.custom_field_options[i].url")
i = i + 1
Wend
i = 0
count_i = jResp.SizeOfArray("ticket_field.custom_statuses")
While i < count_i
jResp.I = i
active = jResp.StringOf("ticket_field.custom_statuses[i].active")
agent_label = jResp.StringOf("ticket_field.custom_statuses[i].agent_label")
created_at = jResp.StringOf("ticket_field.custom_statuses[i].created_at")
default = jResp.StringOf("ticket_field.custom_statuses[i].default")
description = jResp.StringOf("ticket_field.custom_statuses[i].description")
end_user_description = jResp.StringOf("ticket_field.custom_statuses[i].end_user_description")
end_user_label = jResp.StringOf("ticket_field.custom_statuses[i].end_user_label")
id = jResp.StringOf("ticket_field.custom_statuses[i].id")
status_category = jResp.StringOf("ticket_field.custom_statuses[i].status_category")
updated_at = jResp.StringOf("ticket_field.custom_statuses[i].updated_at")
i = i + 1
Wend
i = 0
count_i = jResp.SizeOfArray("ticket_field.system_field_options")
While i < count_i
jResp.I = i
name = jResp.StringOf("ticket_field.system_field_options[i].name")
value = jResp.StringOf("ticket_field.system_field_options[i].value")
i = i + 1
Wend
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id
Postman Collection Item JSON
{
"name": "Update Ticket Field",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id",
"value": "<integer>"
}
]
},
"description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n \"custom_field_options\": [\n {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n ]\n }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n -H \"Content-Type: application/json\" -X PUT \\\n -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n \"ticket_field\": {\n \"id\":21938362,\n \"type\":\"tagger\",\n \"title\":\"Pies\",\n ...\n \"custom_field_options\": [\n {\n \"id\":21029772,\n \"name\":\"Apple Pie\",\n \"raw_name\":\"Apple Pie\",\n \"value\":\"apple\",\n \"default\":false\n },\n ...\n ]\n }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_field\": {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"solved\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"open\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n}"
}
]
}
