Xojo / Support API / Create Custom Ticket Status
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "custom_status": {
// "active": "<boolean>",
// "agent_label": "<string>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "status_category": "new"
// }
// }
Dim json As New Chilkat.JsonObject
success = json.UpdateString("custom_status.active","<boolean>")
success = json.UpdateString("custom_status.agent_label","<string>")
success = json.UpdateString("custom_status.description","<string>")
success = json.UpdateString("custom_status.end_user_description","<string>")
success = json.UpdateString("custom_status.end_user_label","<string>")
success = json.UpdateString("custom_status.status_category","new")
http.SetRequestHeader "Content-Type","application/json"
http.SetRequestHeader "Accept","application/json"
Dim resp As Chilkat.HttpResponse
resp = http.PostJson3("https://example.zendesk.com/api/v2/custom_statuses","application/json",json)
If (http.LastMethodSuccess = False) Then
System.DebugLog(http.LastErrorText)
Return
End If
Dim sbResponseBody As New Chilkat.StringBuilder
success = resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())
Dim respStatusCode As Int32
respStatusCode = resp.StatusCode
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
System.DebugLog("Response Header:")
System.DebugLog(resp.Header)
System.DebugLog("Failed.")
Return
End If
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_status": {
// "status_category": "open",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim Status_category As String
Status_category = jResp.StringOf("custom_status.status_category")
Dim Agent_label As String
Agent_label = jResp.StringOf("custom_status.agent_label")
Dim Active As String
Active = jResp.StringOf("custom_status.active")
Dim Created_at As String
Created_at = jResp.StringOf("custom_status.created_at")
Dim Default As String
Default = jResp.StringOf("custom_status.default")
Dim Description As String
Description = jResp.StringOf("custom_status.description")
Dim End_user_description As String
End_user_description = jResp.StringOf("custom_status.end_user_description")
Dim End_user_label As String
End_user_label = jResp.StringOf("custom_status.end_user_label")
Dim Id As String
Id = jResp.StringOf("custom_status.id")
Dim Raw_agent_label As String
Raw_agent_label = jResp.StringOf("custom_status.raw_agent_label")
Dim Raw_description As String
Raw_description = jResp.StringOf("custom_status.raw_description")
Dim Raw_end_user_description As String
Raw_end_user_description = jResp.StringOf("custom_status.raw_end_user_description")
Dim Raw_end_user_label As String
Raw_end_user_label = jResp.StringOf("custom_status.raw_end_user_label")
Dim Updated_at As String
Updated_at = jResp.StringOf("custom_status.updated_at")
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>",
"status_category": "new"
}
}'
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "Create Custom Ticket Status",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"status_category\": \"new\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
]
},
"description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Created",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"status_category\": \"new\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
