Chilkat Online Tools

Xojo / Support API / Show Changes to Ticket

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader "Accept","application/json"

Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/macros/:macro_id/apply",sbResponseBody)
If (success = False) Then
    System.DebugLog(http.LastErrorText)
    Return
End If

Dim jResp As New Chilkat.JsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

System.DebugLog("Response Body:")
System.DebugLog(jResp.Emit())

Dim respStatusCode As Int32
respStatusCode = http.LastStatus
System.DebugLog("Response Status Code = " + Str(respStatusCode))
If (respStatusCode >= 400) Then
    System.DebugLog("Response Header:")
    System.DebugLog(http.LastHeader)
    System.DebugLog("Failed.")
    Return
End If

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "result": {
//     "ticket": {
//       "assignee_id": "<integer>",
//       "comment": {
//         "body": "<string>",
//         "public": "<boolean>",
//         "scoped_body": [
//           [
//             "<string>",
//             "<string>"
//           ],
//           [
//             "<string>",
//             "<string>"
//           ]
//         ]
//       },
//       "fields": {
//         "id": "<integer>",
//         "value": "<string>"
//       },
//       "group_id": "<integer>",
//       "id": "<integer>",
//       "url": "<string>"
//     }
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim j As Int32
Dim count_j As Int32
Dim strVal As String

Dim Assignee_id As String
Assignee_id = jResp.StringOf("result.ticket.assignee_id")
Dim Body As String
Body = jResp.StringOf("result.ticket.comment.body")
Dim v_Public As String
v_Public = jResp.StringOf("result.ticket.comment.public")
Dim Id As String
Id = jResp.StringOf("result.ticket.fields.id")
Dim Value As String
Value = jResp.StringOf("result.ticket.fields.value")
Dim Group_id As String
Group_id = jResp.StringOf("result.ticket.group_id")
Dim TicketId As String
TicketId = jResp.StringOf("result.ticket.id")
Dim v_Url As String
v_Url = jResp.StringOf("result.ticket.url")
Dim i As Int32
i = 0
Dim count_i As Int32
count_i = jResp.SizeOfArray("result.ticket.comment.scoped_body")
While i < count_i
    jResp.I = i
    j = 0
    count_j = jResp.SizeOfArray("result.ticket.comment.scoped_body[i]")
    While j < count_j
        jResp.J = j
        strVal = jResp.StringOf("result.ticket.comment.scoped_body[i][j]")
        j = j + 1
    Wend
    i = i + 1
Wend

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Changes to Ticket",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the changes the macro would make to a ticket. It doesn't actually\nchange a ticket. You can use the response data in a subsequent API call\nto the [Tickets](/api-reference/ticketing/tickets/tickets/) endpoint to update the ticket.\n\nThe response includes only the ticket fields that would be changed by the\nmacro. To get the full ticket object after the macro is applied,\nsee [Show Ticket After Changes](#show-ticket-after-changes).\n\n#### Allowed For\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}