VBScript / Support API / Create Or Update User
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
Set outFile = fso.CreateTextFile("output.txt", True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
set http = CreateObject("Chilkat_9_5_0.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
' Use this online tool to generate code from sample JSON: Generate Code to Create JSON
' The following JSON is sent in the request body.
' {
' "user": {
' "name": "<string>",
' "email": "<string>",
' "custom_role_id": "<integer>",
' "external_id": "<string>",
' "identities": [
' {
' "type": "<string>",
' "value": "<string>"
' },
' {
' "type": "<string>",
' "value": "<string>"
' }
' ],
' "organization": {
' "name": "<string>"
' },
' "organization_id": "<integer>",
' "role": "<string>"
' }
' }
set json = CreateObject("Chilkat_9_5_0.JsonObject")
success = json.UpdateString("user.name","<string>")
success = json.UpdateString("user.email","<string>")
success = json.UpdateString("user.custom_role_id","<integer>")
success = json.UpdateString("user.external_id","<string>")
success = json.UpdateString("user.identities[0].type","<string>")
success = json.UpdateString("user.identities[0].value","<string>")
success = json.UpdateString("user.identities[1].type","<string>")
success = json.UpdateString("user.identities[1].value","<string>")
success = json.UpdateString("user.organization.name","<string>")
success = json.UpdateString("user.organization_id","<integer>")
success = json.UpdateString("user.role","<string>")
http.SetRequestHeader "Content-Type","application/json"
http.SetRequestHeader "Accept","application/json"
' resp is a Chilkat_9_5_0.HttpResponse
Set resp = http.PostJson3("https://example.zendesk.com/api/v2/users/create_or_update","application/json",json)
If (http.LastMethodSuccess = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
set sbResponseBody = CreateObject("Chilkat_9_5_0.StringBuilder")
success = resp.GetBodySb(sbResponseBody)
set jResp = CreateObject("Chilkat_9_5_0.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = resp.StatusCode
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(resp.Header)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "user": {
' "name": "<string>",
' "active": "<boolean>",
' "alias": "<string>",
' "chat_only": "<boolean>",
' "created_at": "<string>",
' "custom_role_id": "<integer>",
' "default_group_id": "<integer>",
' "details": "<string>",
' "email": "<string>",
' "external_id": "<string>",
' "iana_time_zone": "<string>",
' "id": "<integer>",
' "last_login_at": "<string>",
' "locale": "<string>",
' "locale_id": "<integer>",
' "moderator": "<boolean>",
' "notes": "<string>",
' "only_private_comments": "<boolean>",
' "organization_id": "<integer>",
' "phone": "<string>",
' "photo": {
' "dolorea1": false,
' "deserunt3": 95124319.10825741
' },
' "remote_photo_url": "<string>",
' "report_csv": "<boolean>",
' "restricted_agent": "<boolean>",
' "role": "<string>",
' "role_type": "<integer>",
' "shared": "<boolean>",
' "shared_agent": "<boolean>",
' "shared_phone_number": "<boolean>",
' "signature": "<string>",
' "suspended": "<boolean>",
' "tags": "<array>",
' "ticket_restriction": "<string>",
' "time_zone": "<string>",
' "two_factor_auth_enabled": "<boolean>",
' "updated_at": "<string>",
' "url": "<string>",
' "user_fields": {
' "nostrudacc": -12929960.546221554,
' "in_80e": 25167751.960886702,
' "proident_e2": true,
' "voluptate_98": -58995022
' },
' "verified": "<boolean>"
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Name = jResp.StringOf("user.name")
Active = jResp.StringOf("user.active")
Alias = jResp.StringOf("user.alias")
Chat_only = jResp.StringOf("user.chat_only")
Created_at = jResp.StringOf("user.created_at")
Custom_role_id = jResp.StringOf("user.custom_role_id")
Default_group_id = jResp.StringOf("user.default_group_id")
Details = jResp.StringOf("user.details")
v_Email = jResp.StringOf("user.email")
External_id = jResp.StringOf("user.external_id")
Iana_time_zone = jResp.StringOf("user.iana_time_zone")
Id = jResp.StringOf("user.id")
Last_login_at = jResp.StringOf("user.last_login_at")
Locale = jResp.StringOf("user.locale")
Locale_id = jResp.StringOf("user.locale_id")
Moderator = jResp.StringOf("user.moderator")
Notes = jResp.StringOf("user.notes")
Only_private_comments = jResp.StringOf("user.only_private_comments")
Organization_id = jResp.StringOf("user.organization_id")
Phone = jResp.StringOf("user.phone")
Dolorea1 = jResp.BoolOf("user.photo.dolorea1")
Deserunt3 = jResp.StringOf("user.photo.deserunt3")
Remote_photo_url = jResp.StringOf("user.remote_photo_url")
Report_csv = jResp.StringOf("user.report_csv")
Restricted_agent = jResp.StringOf("user.restricted_agent")
Role = jResp.StringOf("user.role")
Role_type = jResp.StringOf("user.role_type")
v_Shared = jResp.StringOf("user.shared")
Shared_agent = jResp.StringOf("user.shared_agent")
Shared_phone_number = jResp.StringOf("user.shared_phone_number")
Signature = jResp.StringOf("user.signature")
Suspended = jResp.StringOf("user.suspended")
Tags = jResp.StringOf("user.tags")
Ticket_restriction = jResp.StringOf("user.ticket_restriction")
Time_zone = jResp.StringOf("user.time_zone")
Two_factor_auth_enabled = jResp.StringOf("user.two_factor_auth_enabled")
Updated_at = jResp.StringOf("user.updated_at")
v_Url = jResp.StringOf("user.url")
Nostrudacc = jResp.StringOf("user.user_fields.nostrudacc")
In_80e = jResp.StringOf("user.user_fields.in_80e")
Proident_e2 = jResp.BoolOf("user.user_fields.proident_e2")
Voluptate_98 = jResp.IntOf("user.user_fields.voluptate_98")
Verified = jResp.StringOf("user.verified")
outFile.Close
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"user": {
"name": "<string>",
"email": "<string>",
"custom_role_id": "<integer>",
"external_id": "<string>",
"identities": [
{
"type": "<string>",
"value": "<string>"
},
{
"type": "<string>",
"value": "<string>"
}
],
"organization": {
"name": "<string>"
},
"organization_id": "<integer>",
"role": "<string>"
}
}'
https://example.zendesk.com/api/v2/users/create_or_update
Postman Collection Item JSON
{
"name": "Create Or Update User",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
},
"description": "Creates a user if the user does not already exist, or updates an existing user\nidentified by e-mail address or external ID.\n\nIf you don't specify a role parameter, the new user is assigned the role of end user.\n\nIf you need to create users without sending out a verification email, include a `\"skip_verify_email\": true` property in the body.\n\n#### Response Status Code\n\n- If the user exists in Zendesk, a successful request returns a 200 status code with \"Location: /api/v2/users/{user_id}.json\".\n- If the user does not exist in Zendesk, a successful request returns a 201 status code with \"Location: /api/v2/users/{new_user_id}.json\".\n\n#### Rate Limit\n\nThe rate limit is 5 requests per minute for each unique end user profile. For example, you can make 10 calls per second as long as you make five calls for one user and five calls for another user.\nThe rate limiting mechanism behaves as described in\n[Usage Limits](/api-reference/introduction/rate-limits/#monitoring-your-request-activity)\nin the API introduction. Zendesk recommends that you obey the Retry-After header values.\n\n#### Allowed For\n\n* Agents, with restrictions on certain actions\n"
},
"response": [
{
"name": "Successful response, when user exits",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"user\": {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"alias\": \"<string>\",\n \"chat_only\": \"<boolean>\",\n \"created_at\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"default_group_id\": \"<integer>\",\n \"details\": \"<string>\",\n \"email\": \"<string>\",\n \"external_id\": \"<string>\",\n \"iana_time_zone\": \"<string>\",\n \"id\": \"<integer>\",\n \"last_login_at\": \"<string>\",\n \"locale\": \"<string>\",\n \"locale_id\": \"<integer>\",\n \"moderator\": \"<boolean>\",\n \"notes\": \"<string>\",\n \"only_private_comments\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"phone\": \"<string>\",\n \"photo\": {\n \"dolorea1\": false,\n \"deserunt3\": 95124319.10825741\n },\n \"remote_photo_url\": \"<string>\",\n \"report_csv\": \"<boolean>\",\n \"restricted_agent\": \"<boolean>\",\n \"role\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"shared\": \"<boolean>\",\n \"shared_agent\": \"<boolean>\",\n \"shared_phone_number\": \"<boolean>\",\n \"signature\": \"<string>\",\n \"suspended\": \"<boolean>\",\n \"tags\": \"<array>\",\n \"ticket_restriction\": \"<string>\",\n \"time_zone\": \"<string>\",\n \"two_factor_auth_enabled\": \"<boolean>\",\n \"updated_at\": \"<string>\",\n \"url\": \"<string>\",\n \"user_fields\": {\n \"nostrudacc\": -12929960.546221554,\n \"in_80e\": 25167751.960886702,\n \"proident_e2\": true,\n \"voluptate_98\": -58995022\n },\n \"verified\": \"<boolean>\"\n }\n}"
},
{
"name": "Created response, when user is new",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"user\": {\n \"name\": \"<string>\",\n \"email\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"external_id\": \"<string>\",\n \"identities\": [\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"type\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"organization\": {\n \"name\": \"<string>\"\n },\n \"organization_id\": \"<integer>\",\n \"role\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/users/create_or_update",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
"create_or_update"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"user\": {\n \"name\": \"<string>\",\n \"active\": \"<boolean>\",\n \"alias\": \"<string>\",\n \"chat_only\": \"<boolean>\",\n \"created_at\": \"<string>\",\n \"custom_role_id\": \"<integer>\",\n \"default_group_id\": \"<integer>\",\n \"details\": \"<string>\",\n \"email\": \"<string>\",\n \"external_id\": \"<string>\",\n \"iana_time_zone\": \"<string>\",\n \"id\": \"<integer>\",\n \"last_login_at\": \"<string>\",\n \"locale\": \"<string>\",\n \"locale_id\": \"<integer>\",\n \"moderator\": \"<boolean>\",\n \"notes\": \"<string>\",\n \"only_private_comments\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"phone\": \"<string>\",\n \"photo\": {\n \"dolorea1\": false,\n \"deserunt3\": 95124319.10825741\n },\n \"remote_photo_url\": \"<string>\",\n \"report_csv\": \"<boolean>\",\n \"restricted_agent\": \"<boolean>\",\n \"role\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"shared\": \"<boolean>\",\n \"shared_agent\": \"<boolean>\",\n \"shared_phone_number\": \"<boolean>\",\n \"signature\": \"<string>\",\n \"suspended\": \"<boolean>\",\n \"tags\": \"<array>\",\n \"ticket_restriction\": \"<string>\",\n \"time_zone\": \"<string>\",\n \"two_factor_auth_enabled\": \"<boolean>\",\n \"updated_at\": \"<string>\",\n \"url\": \"<string>\",\n \"user_fields\": {\n \"nostrudacc\": -12929960.546221554,\n \"in_80e\": 25167751.960886702,\n \"proident_e2\": true,\n \"voluptate_98\": -58995022\n },\n \"verified\": \"<boolean>\"\n }\n}"
}
]
}
