VBScript / Support API / Show Ticket
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
'Create a Unicode (utf-16) output text file.
Set outFile = fso.CreateTextFile("output.txt", True, True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id",sbResponseBody)
If (success = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = http.LastStatus
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(http.LastHeader)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "ticket": {
' "requester_id": "<integer>",
' "allow_attachments": "<boolean>",
' "allow_channelback": "<boolean>",
' "assignee_email": "<string>",
' "assignee_id": "<integer>",
' "attribute_value_ids": "<array>",
' "brand_id": "<integer>",
' "collaborator_ids": "<array>",
' "collaborators": [
' {
' "email": "<email>",
' "name": "<string>"
' },
' {
' "email": "<email>",
' "name": "<string>"
' }
' ],
' "comment": {},
' "created_at": "<dateTime>",
' "custom_fields": "<array>",
' "custom_status_id": "<integer>",
' "description": "<string>",
' "due_at": "<dateTime>",
' "email_cc_ids": "<array>",
' "email_ccs": {},
' "external_id": "<string>",
' "follower_ids": "<array>",
' "followers": {},
' "followup_ids": "<array>",
' "forum_topic_id": "<integer>",
' "from_messaging_channel": "<boolean>",
' "group_id": "<integer>",
' "has_incidents": "<boolean>",
' "id": "<integer>",
' "is_public": "<boolean>",
' "macro_id": "<integer>",
' "macro_ids": "<array>",
' "metadata": {},
' "organization_id": "<integer>",
' "priority": "normal",
' "problem_id": "<integer>",
' "raw_subject": "<string>",
' "recipient": "<string>",
' "requester": {},
' "safe_update": "<boolean>",
' "satisfaction_rating": {
' "in_11": -9796534.714120895
' },
' "sharing_agreement_ids": "<array>",
' "status": "hold",
' "subject": "<string>",
' "submitter_id": "<integer>",
' "tags": "<array>",
' "ticket_form_id": "<integer>",
' "type": "question",
' "updated_at": "<dateTime>",
' "updated_stamp": "<string>",
' "url": "<string>",
' "via": {
' "channel": "<string>",
' "source": {
' "Ut__a": -44750185.46031158,
' "dolored2b": 8252599,
' "mollit1a6": true
' }
' },
' "via_followup_source_id": "<integer>",
' "via_id": "<integer>",
' "voice_comment": {}
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Requester_id = jResp.StringOf("ticket.requester_id")
Allow_attachments = jResp.StringOf("ticket.allow_attachments")
Allow_channelback = jResp.StringOf("ticket.allow_channelback")
Assignee_email = jResp.StringOf("ticket.assignee_email")
Assignee_id = jResp.StringOf("ticket.assignee_id")
Attribute_value_ids = jResp.StringOf("ticket.attribute_value_ids")
Brand_id = jResp.StringOf("ticket.brand_id")
Collaborator_ids = jResp.StringOf("ticket.collaborator_ids")
Created_at = jResp.StringOf("ticket.created_at")
Custom_fields = jResp.StringOf("ticket.custom_fields")
Custom_status_id = jResp.StringOf("ticket.custom_status_id")
Description = jResp.StringOf("ticket.description")
Due_at = jResp.StringOf("ticket.due_at")
Email_cc_ids = jResp.StringOf("ticket.email_cc_ids")
External_id = jResp.StringOf("ticket.external_id")
Follower_ids = jResp.StringOf("ticket.follower_ids")
Followup_ids = jResp.StringOf("ticket.followup_ids")
Forum_topic_id = jResp.StringOf("ticket.forum_topic_id")
From_messaging_channel = jResp.StringOf("ticket.from_messaging_channel")
Group_id = jResp.StringOf("ticket.group_id")
Has_incidents = jResp.StringOf("ticket.has_incidents")
Id = jResp.StringOf("ticket.id")
Is_public = jResp.StringOf("ticket.is_public")
Macro_id = jResp.StringOf("ticket.macro_id")
Macro_ids = jResp.StringOf("ticket.macro_ids")
Organization_id = jResp.StringOf("ticket.organization_id")
Priority = jResp.StringOf("ticket.priority")
Problem_id = jResp.StringOf("ticket.problem_id")
Raw_subject = jResp.StringOf("ticket.raw_subject")
Recipient = jResp.StringOf("ticket.recipient")
Safe_update = jResp.StringOf("ticket.safe_update")
In_11 = jResp.StringOf("ticket.satisfaction_rating.in_11")
Sharing_agreement_ids = jResp.StringOf("ticket.sharing_agreement_ids")
Status = jResp.StringOf("ticket.status")
Subject = jResp.StringOf("ticket.subject")
Submitter_id = jResp.StringOf("ticket.submitter_id")
Tags = jResp.StringOf("ticket.tags")
Ticket_form_id = jResp.StringOf("ticket.ticket_form_id")
v_Type = jResp.StringOf("ticket.type")
Updated_at = jResp.StringOf("ticket.updated_at")
Updated_stamp = jResp.StringOf("ticket.updated_stamp")
v_Url = jResp.StringOf("ticket.url")
Channel = jResp.StringOf("ticket.via.channel")
Ut__a = jResp.StringOf("ticket.via.source.Ut__a")
Dolored2b = jResp.IntOf("ticket.via.source.dolored2b")
Mollit1a6 = jResp.BoolOf("ticket.via.source.mollit1a6")
Via_followup_source_id = jResp.StringOf("ticket.via_followup_source_id")
Via_id = jResp.StringOf("ticket.via_id")
i = 0
count_i = jResp.SizeOfArray("ticket.collaborators")
Do While i < count_i
jResp.I = i
email = jResp.StringOf("ticket.collaborators[i].email")
name = jResp.StringOf("ticket.collaborators[i].name")
i = i + 1
Loop
outFile.Close
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Show Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "Ticket",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
