VBScript / Support API / Show Ticket Metrics
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
'Create a Unicode (utf-16) output text file.
Set outFile = fso.CreateTextFile("output.txt", True, True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",sbResponseBody)
If (success = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = http.LastStatus
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(http.LastHeader)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "ticket_metric": [
' {
' "agent_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "assigned_at": "<dateTime>",
' "assignee_stations": "<integer>",
' "assignee_updated_at": "<dateTime>",
' "created_at": "<dateTime>",
' "custom_status_updated_at": "<dateTime>",
' "first_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "full_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "group_stations": "<integer>",
' "id": "<integer>",
' "initially_assigned_at": "<dateTime>",
' "latest_comment_added_at": "<dateTime>",
' "on_hold_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reopens": "<integer>",
' "replies": "<integer>",
' "reply_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reply_time_in_seconds": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "requester_updated_at": "<dateTime>",
' "requester_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "solved_at": "<dateTime>",
' "status_updated_at": "<dateTime>",
' "ticket_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' },
' {
' "agent_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "assigned_at": "<dateTime>",
' "assignee_stations": "<integer>",
' "assignee_updated_at": "<dateTime>",
' "created_at": "<dateTime>",
' "custom_status_updated_at": "<dateTime>",
' "first_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "full_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "group_stations": "<integer>",
' "id": "<integer>",
' "initially_assigned_at": "<dateTime>",
' "latest_comment_added_at": "<dateTime>",
' "on_hold_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reopens": "<integer>",
' "replies": "<integer>",
' "reply_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reply_time_in_seconds": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "requester_updated_at": "<dateTime>",
' "requester_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "solved_at": "<dateTime>",
' "status_updated_at": "<dateTime>",
' "ticket_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' }
' ]
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("ticket_metric")
Do While i < count_i
jResp.I = i
Business = jResp.StringOf("ticket_metric[i].agent_wait_time_in_minutes.business")
Calendar = jResp.StringOf("ticket_metric[i].agent_wait_time_in_minutes.calendar")
assigned_at = jResp.StringOf("ticket_metric[i].assigned_at")
assignee_stations = jResp.StringOf("ticket_metric[i].assignee_stations")
assignee_updated_at = jResp.StringOf("ticket_metric[i].assignee_updated_at")
created_at = jResp.StringOf("ticket_metric[i].created_at")
custom_status_updated_at = jResp.StringOf("ticket_metric[i].custom_status_updated_at")
first_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metric[i].first_resolution_time_in_minutes.business")
first_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metric[i].first_resolution_time_in_minutes.calendar")
full_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metric[i].full_resolution_time_in_minutes.business")
full_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metric[i].full_resolution_time_in_minutes.calendar")
group_stations = jResp.StringOf("ticket_metric[i].group_stations")
id = jResp.StringOf("ticket_metric[i].id")
initially_assigned_at = jResp.StringOf("ticket_metric[i].initially_assigned_at")
latest_comment_added_at = jResp.StringOf("ticket_metric[i].latest_comment_added_at")
on_hold_time_in_minutesBusiness = jResp.StringOf("ticket_metric[i].on_hold_time_in_minutes.business")
on_hold_time_in_minutesCalendar = jResp.StringOf("ticket_metric[i].on_hold_time_in_minutes.calendar")
reopens = jResp.StringOf("ticket_metric[i].reopens")
replies = jResp.StringOf("ticket_metric[i].replies")
reply_time_in_minutesBusiness = jResp.StringOf("ticket_metric[i].reply_time_in_minutes.business")
reply_time_in_minutesCalendar = jResp.StringOf("ticket_metric[i].reply_time_in_minutes.calendar")
reply_time_in_secondsBusiness = jResp.StringOf("ticket_metric[i].reply_time_in_seconds.business")
reply_time_in_secondsCalendar = jResp.StringOf("ticket_metric[i].reply_time_in_seconds.calendar")
requester_updated_at = jResp.StringOf("ticket_metric[i].requester_updated_at")
requester_wait_time_in_minutesBusiness = jResp.StringOf("ticket_metric[i].requester_wait_time_in_minutes.business")
requester_wait_time_in_minutesCalendar = jResp.StringOf("ticket_metric[i].requester_wait_time_in_minutes.calendar")
solved_at = jResp.StringOf("ticket_metric[i].solved_at")
status_updated_at = jResp.StringOf("ticket_metric[i].status_updated_at")
ticket_id = jResp.StringOf("ticket_metric[i].ticket_id")
updated_at = jResp.StringOf("ticket_metric[i].updated_at")
url = jResp.StringOf("ticket_metric[i].url")
i = i + 1
Loop
outFile.Close
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
