VBScript / Support API / List Ticket Metrics
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
Set outFile = fso.CreateTextFile("output.txt", True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
set http = CreateObject("Chilkat_9_5_0.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
set sbResponseBody = CreateObject("Chilkat_9_5_0.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",sbResponseBody)
If (success = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
set jResp = CreateObject("Chilkat_9_5_0.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = http.LastStatus
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(http.LastHeader)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "ticket_metrics": [
' {
' "agent_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "assigned_at": "<dateTime>",
' "assignee_stations": "<integer>",
' "assignee_updated_at": "<dateTime>",
' "created_at": "<dateTime>",
' "custom_status_updated_at": "<dateTime>",
' "first_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "full_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "group_stations": "<integer>",
' "id": "<integer>",
' "initially_assigned_at": "<dateTime>",
' "latest_comment_added_at": "<dateTime>",
' "on_hold_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reopens": "<integer>",
' "replies": "<integer>",
' "reply_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reply_time_in_seconds": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "requester_updated_at": "<dateTime>",
' "requester_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "solved_at": "<dateTime>",
' "status_updated_at": "<dateTime>",
' "ticket_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' },
' {
' "agent_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "assigned_at": "<dateTime>",
' "assignee_stations": "<integer>",
' "assignee_updated_at": "<dateTime>",
' "created_at": "<dateTime>",
' "custom_status_updated_at": "<dateTime>",
' "first_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "full_resolution_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "group_stations": "<integer>",
' "id": "<integer>",
' "initially_assigned_at": "<dateTime>",
' "latest_comment_added_at": "<dateTime>",
' "on_hold_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reopens": "<integer>",
' "replies": "<integer>",
' "reply_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "reply_time_in_seconds": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "requester_updated_at": "<dateTime>",
' "requester_wait_time_in_minutes": {
' "business": "<integer>",
' "calendar": "<integer>"
' },
' "solved_at": "<dateTime>",
' "status_updated_at": "<dateTime>",
' "ticket_id": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' }
' ]
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("ticket_metrics")
Do While i < count_i
jResp.I = i
Business = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
Calendar = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
assigned_at = jResp.StringOf("ticket_metrics[i].assigned_at")
assignee_stations = jResp.StringOf("ticket_metrics[i].assignee_stations")
assignee_updated_at = jResp.StringOf("ticket_metrics[i].assignee_updated_at")
created_at = jResp.StringOf("ticket_metrics[i].created_at")
custom_status_updated_at = jResp.StringOf("ticket_metrics[i].custom_status_updated_at")
first_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
first_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
full_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
full_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
group_stations = jResp.StringOf("ticket_metrics[i].group_stations")
id = jResp.StringOf("ticket_metrics[i].id")
initially_assigned_at = jResp.StringOf("ticket_metrics[i].initially_assigned_at")
latest_comment_added_at = jResp.StringOf("ticket_metrics[i].latest_comment_added_at")
on_hold_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
on_hold_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
reopens = jResp.StringOf("ticket_metrics[i].reopens")
replies = jResp.StringOf("ticket_metrics[i].replies")
reply_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.business")
reply_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
reply_time_in_secondsBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.business")
reply_time_in_secondsCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
requester_updated_at = jResp.StringOf("ticket_metrics[i].requester_updated_at")
requester_wait_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
requester_wait_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
solved_at = jResp.StringOf("ticket_metrics[i].solved_at")
status_updated_at = jResp.StringOf("ticket_metrics[i].status_updated_at")
ticket_id = jResp.StringOf("ticket_metrics[i].ticket_id")
updated_at = jResp.StringOf("ticket_metrics[i].updated_at")
url = jResp.StringOf("ticket_metrics[i].url")
i = i + 1
Loop
outFile.Close
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
