VBScript / Support API / Create SLA Policy
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
'Create a Unicode (utf-16) output text file.
Set outFile = fso.CreateTextFile("output.txt", True, True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' resp is a Chilkat.HttpResponse
Set resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/slas/policies")
If (http.LastMethodSuccess = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = CreateObject("Chilkat.StringBuilder")
success = resp.GetBodySb(sbResponseBody)
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = resp.StatusCode
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(resp.Header)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "sla_policy": {
' "title": "<string>",
' "filter": {
' "all": [
' {
' "field": "<string>",
' "operator": "<string>",
' "value": "<string>"
' },
' {
' "field": "<string>",
' "operator": "<string>",
' "value": "<string>"
' }
' ],
' "any": [
' {
' "field": "<string>",
' "operator": "<string>",
' "value": "<string>"
' },
' {
' "field": "<string>",
' "operator": "<string>",
' "value": "<string>"
' }
' ]
' },
' "created_at": "<dateTime>",
' "description": "<string>",
' "id": "<integer>",
' "policy_metrics": [
' {
' "business_hours": "<boolean>",
' "metric": "<string>",
' "priority": "<string>",
' "target": "<integer>"
' },
' {
' "business_hours": "<boolean>",
' "metric": "<string>",
' "priority": "<string>",
' "target": "<integer>"
' }
' ],
' "position": "<integer>",
' "updated_at": "<dateTime>",
' "url": "<string>"
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Title = jResp.StringOf("sla_policy.title")
Created_at = jResp.StringOf("sla_policy.created_at")
Description = jResp.StringOf("sla_policy.description")
Id = jResp.StringOf("sla_policy.id")
Position = jResp.StringOf("sla_policy.position")
Updated_at = jResp.StringOf("sla_policy.updated_at")
v_Url = jResp.StringOf("sla_policy.url")
i = 0
count_i = jResp.SizeOfArray("sla_policy.filter.all")
Do While i < count_i
jResp.I = i
field = jResp.StringOf("sla_policy.filter.all[i].field")
operator = jResp.StringOf("sla_policy.filter.all[i].operator")
value = jResp.StringOf("sla_policy.filter.all[i].value")
i = i + 1
Loop
i = 0
count_i = jResp.SizeOfArray("sla_policy.filter.any")
Do While i < count_i
jResp.I = i
field = jResp.StringOf("sla_policy.filter.any[i].field")
operator = jResp.StringOf("sla_policy.filter.any[i].operator")
value = jResp.StringOf("sla_policy.filter.any[i].value")
i = i + 1
Loop
i = 0
count_i = jResp.SizeOfArray("sla_policy.policy_metrics")
Do While i < count_i
jResp.I = i
business_hours = jResp.StringOf("sla_policy.policy_metrics[i].business_hours")
metric = jResp.StringOf("sla_policy.policy_metrics[i].metric")
priority = jResp.StringOf("sla_policy.policy_metrics[i].priority")
target = jResp.StringOf("sla_policy.policy_metrics[i].target")
i = i + 1
Loop
outFile.Close
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies
Postman Collection Item JSON
{
"name": "Create SLA Policy",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies"
]
},
"description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Created response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"sla_policy\": {\n \"title\": \"<string>\",\n \"filter\": {\n \"all\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"any\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ]\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"policy_metrics\": [\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n },\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n }\n ],\n \"position\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n}"
}
]
}
