VBScript / Support API / Update Custom Ticket Status
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
'Create a Unicode (utf-16) output text file.
Set outFile = fso.CreateTextFile("output.txt", True, True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
' Use this online tool to generate code from sample JSON: Generate Code to Create JSON
' The following JSON is sent in the request body.
' {
' "custom_status": {
' "active": "<boolean>",
' "agent_label": "<string>",
' "description": "<string>",
' "end_user_description": "<string>",
' "end_user_label": "<string>"
' }
' }
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set json = CreateObject("Chilkat.JsonObject")
success = json.UpdateString("custom_status.active","<boolean>")
success = json.UpdateString("custom_status.agent_label","<string>")
success = json.UpdateString("custom_status.description","<string>")
success = json.UpdateString("custom_status.end_user_description","<string>")
success = json.UpdateString("custom_status.end_user_label","<string>")
http.SetRequestHeader "Content-Type","application/json"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbRequestBody = CreateObject("Chilkat.StringBuilder")
success = json.EmitSb(sbRequestBody)
' resp is a Chilkat.HttpResponse
Set resp = http.PTextSb("PUT","https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id",sbRequestBody,"utf-8","application/json",0,0)
If (http.LastMethodSuccess = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = CreateObject("Chilkat.StringBuilder")
success = resp.GetBodySb(sbResponseBody)
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = resp.StatusCode
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(resp.Header)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "custom_status": {
' "status_category": "open",
' "agent_label": "<string>",
' "active": "<boolean>",
' "created_at": "<dateTime>",
' "default": "<boolean>",
' "description": "<string>",
' "end_user_description": "<string>",
' "end_user_label": "<string>",
' "id": "<integer>",
' "raw_agent_label": "<string>",
' "raw_description": "<string>",
' "raw_end_user_description": "<string>",
' "raw_end_user_label": "<string>",
' "updated_at": "<dateTime>"
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Status_category = jResp.StringOf("custom_status.status_category")
Agent_label = jResp.StringOf("custom_status.agent_label")
Active = jResp.StringOf("custom_status.active")
Created_at = jResp.StringOf("custom_status.created_at")
Default = jResp.StringOf("custom_status.default")
Description = jResp.StringOf("custom_status.description")
End_user_description = jResp.StringOf("custom_status.end_user_description")
End_user_label = jResp.StringOf("custom_status.end_user_label")
Id = jResp.StringOf("custom_status.id")
Raw_agent_label = jResp.StringOf("custom_status.raw_agent_label")
Raw_description = jResp.StringOf("custom_status.raw_description")
Raw_end_user_description = jResp.StringOf("custom_status.raw_end_user_description")
Raw_end_user_label = jResp.StringOf("custom_status.raw_end_user_label")
Updated_at = jResp.StringOf("custom_status.updated_at")
outFile.Close
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"custom_status": {
"active": "<boolean>",
"agent_label": "<string>",
"description": "<string>",
"end_user_description": "<string>",
"end_user_label": "<string>"
}
}'
https://example.zendesk.com/api/v2/custom_statuses/:custom_status_id
Postman Collection Item JSON
{
"name": "Update Custom Ticket Status",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id",
"value": "<integer>"
}
]
},
"description": "Takes a `custom_status` object that specifies the properties to update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Updated",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"custom_status\": {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses/:custom_status_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses",
":custom_status_id"
],
"variable": [
{
"key": "custom_status_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_status\": {\n \"status_category\": \"open\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n}"
}
]
}
