VBScript / Support API / List Custom Roles
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Dim fso, outFile
Set fso = CreateObject("Scripting.FileSystemObject")
'Create a Unicode (utf-16) output text file.
Set outFile = fso.CreateTextFile("output.txt", True, True)
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.Http")
set http = CreateObject("Chilkat.Http")
http.BasicAuth = 1
http.Login = "login"
http.Password = "password"
http.SetRequestHeader "Accept","application/json"
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.StringBuilder")
set sbResponseBody = CreateObject("Chilkat.StringBuilder")
success = http.QuickGetSb("https://example.zendesk.com/api/v2/custom_roles",sbResponseBody)
If (success = 0) Then
outFile.WriteLine(http.LastErrorText)
WScript.Quit
End If
' For versions of Chilkat < 10.0.0, use CreateObject("Chilkat_9_5_0.JsonObject")
set jResp = CreateObject("Chilkat.JsonObject")
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0
outFile.WriteLine("Response Body:")
outFile.WriteLine(jResp.Emit())
respStatusCode = http.LastStatus
outFile.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
outFile.WriteLine("Response Header:")
outFile.WriteLine(http.LastHeader)
outFile.WriteLine("Failed.")
WScript.Quit
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "custom_roles": [
' {
' "name": "<string>",
' "role_type": "<integer>",
' "configuration": {
' "assign_tickets_to_any_group": "<boolean>",
' "chat_access": "<boolean>",
' "end_user_list_access": "<string>",
' "end_user_profile_access": "<string>",
' "explore_access": "<string>",
' "forum_access": "<string>",
' "forum_access_restricted_content": "<boolean>",
' "group_access": "<boolean>",
' "light_agent": "<boolean>",
' "macro_access": "<string>",
' "manage_business_rules": "<boolean>",
' "manage_contextual_workspaces": "<boolean>",
' "manage_dynamic_content": "<boolean>",
' "manage_extensions_and_channels": "<boolean>",
' "manage_facebook": "<boolean>",
' "manage_organization_fields": "<boolean>",
' "manage_ticket_fields": "<boolean>",
' "manage_ticket_forms": "<boolean>",
' "manage_user_fields": "<boolean>",
' "moderate_forums": "<boolean>",
' "organization_editing": "<boolean>",
' "organization_notes_editing": "<boolean>",
' "report_access": "<string>",
' "side_conversation_create": "<boolean>",
' "ticket_access": "<string>",
' "ticket_comment_access": "<string>",
' "ticket_deletion": "<boolean>",
' "ticket_editing": "<boolean>",
' "ticket_merge": "<boolean>",
' "ticket_tag_editing": "<boolean>",
' "twitter_search_access": "<boolean>",
' "user_view_access": "<string>",
' "view_access": "<string>",
' "view_deleted_tickets": "<boolean>",
' "voice_access": "<boolean>",
' "voice_dashboard_access": "<boolean>"
' },
' "created_at": "<dateTime>",
' "description": "<string>",
' "id": "<integer>",
' "team_member_count": "<integer>",
' "updated_at": "<dateTime>"
' },
' {
' "name": "<string>",
' "role_type": "<integer>",
' "configuration": {
' "assign_tickets_to_any_group": "<boolean>",
' "chat_access": "<boolean>",
' "end_user_list_access": "<string>",
' "end_user_profile_access": "<string>",
' "explore_access": "<string>",
' "forum_access": "<string>",
' "forum_access_restricted_content": "<boolean>",
' "group_access": "<boolean>",
' "light_agent": "<boolean>",
' "macro_access": "<string>",
' "manage_business_rules": "<boolean>",
' "manage_contextual_workspaces": "<boolean>",
' "manage_dynamic_content": "<boolean>",
' "manage_extensions_and_channels": "<boolean>",
' "manage_facebook": "<boolean>",
' "manage_organization_fields": "<boolean>",
' "manage_ticket_fields": "<boolean>",
' "manage_ticket_forms": "<boolean>",
' "manage_user_fields": "<boolean>",
' "moderate_forums": "<boolean>",
' "organization_editing": "<boolean>",
' "organization_notes_editing": "<boolean>",
' "report_access": "<string>",
' "side_conversation_create": "<boolean>",
' "ticket_access": "<string>",
' "ticket_comment_access": "<string>",
' "ticket_deletion": "<boolean>",
' "ticket_editing": "<boolean>",
' "ticket_merge": "<boolean>",
' "ticket_tag_editing": "<boolean>",
' "twitter_search_access": "<boolean>",
' "user_view_access": "<string>",
' "view_access": "<string>",
' "view_deleted_tickets": "<boolean>",
' "voice_access": "<boolean>",
' "voice_dashboard_access": "<boolean>"
' },
' "created_at": "<dateTime>",
' "description": "<string>",
' "id": "<integer>",
' "team_member_count": "<integer>",
' "updated_at": "<dateTime>"
' }
' ]
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i = 0
count_i = jResp.SizeOfArray("custom_roles")
Do While i < count_i
jResp.I = i
name = jResp.StringOf("custom_roles[i].name")
role_type = jResp.StringOf("custom_roles[i].role_type")
Assign_tickets_to_any_group = jResp.StringOf("custom_roles[i].configuration.assign_tickets_to_any_group")
Chat_access = jResp.StringOf("custom_roles[i].configuration.chat_access")
End_user_list_access = jResp.StringOf("custom_roles[i].configuration.end_user_list_access")
End_user_profile_access = jResp.StringOf("custom_roles[i].configuration.end_user_profile_access")
Explore_access = jResp.StringOf("custom_roles[i].configuration.explore_access")
Forum_access = jResp.StringOf("custom_roles[i].configuration.forum_access")
Forum_access_restricted_content = jResp.StringOf("custom_roles[i].configuration.forum_access_restricted_content")
Group_access = jResp.StringOf("custom_roles[i].configuration.group_access")
Light_agent = jResp.StringOf("custom_roles[i].configuration.light_agent")
Macro_access = jResp.StringOf("custom_roles[i].configuration.macro_access")
Manage_business_rules = jResp.StringOf("custom_roles[i].configuration.manage_business_rules")
Manage_contextual_workspaces = jResp.StringOf("custom_roles[i].configuration.manage_contextual_workspaces")
Manage_dynamic_content = jResp.StringOf("custom_roles[i].configuration.manage_dynamic_content")
Manage_extensions_and_channels = jResp.StringOf("custom_roles[i].configuration.manage_extensions_and_channels")
Manage_facebook = jResp.StringOf("custom_roles[i].configuration.manage_facebook")
Manage_organization_fields = jResp.StringOf("custom_roles[i].configuration.manage_organization_fields")
Manage_ticket_fields = jResp.StringOf("custom_roles[i].configuration.manage_ticket_fields")
Manage_ticket_forms = jResp.StringOf("custom_roles[i].configuration.manage_ticket_forms")
Manage_user_fields = jResp.StringOf("custom_roles[i].configuration.manage_user_fields")
Moderate_forums = jResp.StringOf("custom_roles[i].configuration.moderate_forums")
Organization_editing = jResp.StringOf("custom_roles[i].configuration.organization_editing")
Organization_notes_editing = jResp.StringOf("custom_roles[i].configuration.organization_notes_editing")
Report_access = jResp.StringOf("custom_roles[i].configuration.report_access")
Side_conversation_create = jResp.StringOf("custom_roles[i].configuration.side_conversation_create")
Ticket_access = jResp.StringOf("custom_roles[i].configuration.ticket_access")
Ticket_comment_access = jResp.StringOf("custom_roles[i].configuration.ticket_comment_access")
Ticket_deletion = jResp.StringOf("custom_roles[i].configuration.ticket_deletion")
Ticket_editing = jResp.StringOf("custom_roles[i].configuration.ticket_editing")
Ticket_merge = jResp.StringOf("custom_roles[i].configuration.ticket_merge")
Ticket_tag_editing = jResp.StringOf("custom_roles[i].configuration.ticket_tag_editing")
Twitter_search_access = jResp.StringOf("custom_roles[i].configuration.twitter_search_access")
User_view_access = jResp.StringOf("custom_roles[i].configuration.user_view_access")
View_access = jResp.StringOf("custom_roles[i].configuration.view_access")
View_deleted_tickets = jResp.StringOf("custom_roles[i].configuration.view_deleted_tickets")
Voice_access = jResp.StringOf("custom_roles[i].configuration.voice_access")
Voice_dashboard_access = jResp.StringOf("custom_roles[i].configuration.voice_dashboard_access")
created_at = jResp.StringOf("custom_roles[i].created_at")
description = jResp.StringOf("custom_roles[i].description")
id = jResp.StringOf("custom_roles[i].id")
team_member_count = jResp.StringOf("custom_roles[i].team_member_count")
updated_at = jResp.StringOf("custom_roles[i].updated_at")
i = i + 1
Loop
outFile.Close
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_roles
Postman Collection Item JSON
{
"name": "List Custom Roles",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_roles",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_roles"
]
},
"description": "#### Availability\n\n* Accounts on the Enterprise plan or above\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_roles",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_roles"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_roles\": [\n {\n \"name\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"configuration\": {\n \"assign_tickets_to_any_group\": \"<boolean>\",\n \"chat_access\": \"<boolean>\",\n \"end_user_list_access\": \"<string>\",\n \"end_user_profile_access\": \"<string>\",\n \"explore_access\": \"<string>\",\n \"forum_access\": \"<string>\",\n \"forum_access_restricted_content\": \"<boolean>\",\n \"group_access\": \"<boolean>\",\n \"light_agent\": \"<boolean>\",\n \"macro_access\": \"<string>\",\n \"manage_business_rules\": \"<boolean>\",\n \"manage_contextual_workspaces\": \"<boolean>\",\n \"manage_dynamic_content\": \"<boolean>\",\n \"manage_extensions_and_channels\": \"<boolean>\",\n \"manage_facebook\": \"<boolean>\",\n \"manage_organization_fields\": \"<boolean>\",\n \"manage_ticket_fields\": \"<boolean>\",\n \"manage_ticket_forms\": \"<boolean>\",\n \"manage_user_fields\": \"<boolean>\",\n \"moderate_forums\": \"<boolean>\",\n \"organization_editing\": \"<boolean>\",\n \"organization_notes_editing\": \"<boolean>\",\n \"report_access\": \"<string>\",\n \"side_conversation_create\": \"<boolean>\",\n \"ticket_access\": \"<string>\",\n \"ticket_comment_access\": \"<string>\",\n \"ticket_deletion\": \"<boolean>\",\n \"ticket_editing\": \"<boolean>\",\n \"ticket_merge\": \"<boolean>\",\n \"ticket_tag_editing\": \"<boolean>\",\n \"twitter_search_access\": \"<boolean>\",\n \"user_view_access\": \"<string>\",\n \"view_access\": \"<string>\",\n \"view_deleted_tickets\": \"<boolean>\",\n \"voice_access\": \"<boolean>\",\n \"voice_dashboard_access\": \"<boolean>\"\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"team_member_count\": \"<integer>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"name\": \"<string>\",\n \"role_type\": \"<integer>\",\n \"configuration\": {\n \"assign_tickets_to_any_group\": \"<boolean>\",\n \"chat_access\": \"<boolean>\",\n \"end_user_list_access\": \"<string>\",\n \"end_user_profile_access\": \"<string>\",\n \"explore_access\": \"<string>\",\n \"forum_access\": \"<string>\",\n \"forum_access_restricted_content\": \"<boolean>\",\n \"group_access\": \"<boolean>\",\n \"light_agent\": \"<boolean>\",\n \"macro_access\": \"<string>\",\n \"manage_business_rules\": \"<boolean>\",\n \"manage_contextual_workspaces\": \"<boolean>\",\n \"manage_dynamic_content\": \"<boolean>\",\n \"manage_extensions_and_channels\": \"<boolean>\",\n \"manage_facebook\": \"<boolean>\",\n \"manage_organization_fields\": \"<boolean>\",\n \"manage_ticket_fields\": \"<boolean>\",\n \"manage_ticket_forms\": \"<boolean>\",\n \"manage_user_fields\": \"<boolean>\",\n \"moderate_forums\": \"<boolean>\",\n \"organization_editing\": \"<boolean>\",\n \"organization_notes_editing\": \"<boolean>\",\n \"report_access\": \"<string>\",\n \"side_conversation_create\": \"<boolean>\",\n \"ticket_access\": \"<string>\",\n \"ticket_comment_access\": \"<string>\",\n \"ticket_deletion\": \"<boolean>\",\n \"ticket_editing\": \"<boolean>\",\n \"ticket_merge\": \"<boolean>\",\n \"ticket_tag_editing\": \"<boolean>\",\n \"twitter_search_access\": \"<boolean>\",\n \"user_view_access\": \"<string>\",\n \"view_access\": \"<string>\",\n \"view_deleted_tickets\": \"<boolean>\",\n \"voice_access\": \"<boolean>\",\n \"voice_dashboard_access\": \"<boolean>\"\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"team_member_count\": \"<integer>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
