Chilkat Online Tools

VB.NET / Support API / Show Ticket After Changes

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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader("Accept","application/json")

Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply",sbResponseBody)
If (success = False) Then
    Debug.WriteLine(http.LastErrorText)
    Exit Sub
End If


Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())

Dim respStatusCode As Integer = http.LastStatus
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
    Debug.WriteLine("Response Header:")
    Debug.WriteLine(http.LastHeader)
    Debug.WriteLine("Failed.")
    Exit Sub
End If


' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "result": {
'     "ticket": {
'       "assignee_id": "<integer>",
'       "comment": {
'         "body": "<string>",
'         "public": "<boolean>",
'         "scoped_body": [
'           [
'             "<string>",
'             "<string>"
'           ],
'           [
'             "<string>",
'             "<string>"
'           ]
'         ]
'       },
'       "fields": {
'         "id": "<integer>",
'         "value": "<string>"
'       },
'       "group_id": "<integer>",
'       "id": "<integer>",
'       "url": "<string>"
'     }
'   }
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code



Dim j As Integer
Dim count_j As Integer
Dim strVal As String

Dim Assignee_id As String = jResp.StringOf("result.ticket.assignee_id")
Dim Body As String = jResp.StringOf("result.ticket.comment.body")
Dim v_Public As String = jResp.StringOf("result.ticket.comment.public")
Dim Id As String = jResp.StringOf("result.ticket.fields.id")
Dim Value As String = jResp.StringOf("result.ticket.fields.value")
Dim Group_id As String = jResp.StringOf("result.ticket.group_id")
Dim TicketId As String = jResp.StringOf("result.ticket.id")
Dim v_Url As String = jResp.StringOf("result.ticket.url")
Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("result.ticket.comment.scoped_body")
While i < count_i
    jResp.I = i
    j = 0
    count_j = jResp.SizeOfArray("result.ticket.comment.scoped_body[i]")
    While j < count_j
        jResp.J = j
        strVal = jResp.StringOf("result.ticket.comment.scoped_body[i][j]")
        j = j + 1
    End While
    i = i + 1
End While

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Ticket After Changes",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        },
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the full ticket object as it would be after applying the macro to the ticket.\nIt doesn't actually change the ticket.\n\nTo get only the ticket fields that would be changed by the macro,\nsee [Show Changes to Ticket](#show-changes-to-ticket).\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "ticket_id"
            },
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}