VB.NET / Support API / Update Ticket
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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
' Use this online tool to generate code from sample JSON: Generate Code to Create JSON
' The following JSON is sent in the request body.
' {
' "ticket": {
' "additional_collaborators": [
' {
' "email": "<email>",
' "name": "<string>"
' },
' {
' "email": "<email>",
' "name": "<string>"
' }
' ],
' "assignee_email": "<email>",
' "assignee_id": "<integer>",
' "attribute_value_ids": [
' "<integer>",
' "<integer>"
' ],
' "collaborator_ids": "<array>",
' "comment": {
' "attachments": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>",
' "thumbnails": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' }
' ]
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>",
' "thumbnails": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' }
' ]
' }
' ],
' "audit_id": "<integer>",
' "author_id": "<integer>",
' "body": "<string>",
' "created_at": "<dateTime>",
' "html_body": "<string>",
' "id": "<integer>",
' "metadata": {
' "cillum_7": false
' },
' "plain_body": "<string>",
' "public": "<boolean>",
' "type": "<string>",
' "uploads": [
' "<string>",
' "<string>"
' ],
' "via": {
' "channel": "<string>",
' "source": {
' "amet_93": "ex tempor esse ut",
' "non_e": 23632022
' }
' }
' },
' "custom_fields": "<array>",
' "custom_status_id": "<integer>",
' "due_at": "<dateTime>",
' "email_ccs": [
' {
' "action": "delete",
' "user_email": "<email>",
' "user_id": "<string>",
' "user_name": "<string>"
' },
' {
' "action": "put",
' "user_email": "<email>",
' "user_id": "<string>",
' "user_name": "<string>"
' }
' ],
' "external_id": "<string>",
' "followers": [
' {
' "action": "put",
' "user_email": "<email>",
' "user_id": "<string>"
' },
' {
' "action": "delete",
' "user_email": "<email>",
' "user_id": "<string>"
' }
' ],
' "group_id": "<integer>",
' "organization_id": "<integer>",
' "priority": "low",
' "problem_id": "<integer>",
' "requester_id": "<integer>",
' "safe_update": "<boolean>",
' "sharing_agreement_ids": [
' "<integer>",
' "<integer>"
' ],
' "status": "closed",
' "subject": "<string>",
' "tags": "<array>",
' "type": "problem",
' "updated_stamp": "<dateTime>"
' }
' }
Dim json As New Chilkat.JsonObject
json.UpdateString("ticket.additional_collaborators[0].email","<email>")
json.UpdateString("ticket.additional_collaborators[0].name","<string>")
json.UpdateString("ticket.additional_collaborators[1].email","<email>")
json.UpdateString("ticket.additional_collaborators[1].name","<string>")
json.UpdateString("ticket.assignee_email","<email>")
json.UpdateString("ticket.assignee_id","<integer>")
json.UpdateString("ticket.attribute_value_ids[0]","<integer>")
json.UpdateString("ticket.attribute_value_ids[1]","<integer>")
json.UpdateString("ticket.collaborator_ids","<array>")
json.UpdateString("ticket.comment.attachments[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.audit_id","<integer>")
json.UpdateString("ticket.comment.author_id","<integer>")
json.UpdateString("ticket.comment.body","<string>")
json.UpdateString("ticket.comment.created_at","<dateTime>")
json.UpdateString("ticket.comment.html_body","<string>")
json.UpdateString("ticket.comment.id","<integer>")
json.UpdateBool("ticket.comment.metadata.cillum_7",False)
json.UpdateString("ticket.comment.plain_body","<string>")
json.UpdateString("ticket.comment.public","<boolean>")
json.UpdateString("ticket.comment.type","<string>")
json.UpdateString("ticket.comment.uploads[0]","<string>")
json.UpdateString("ticket.comment.uploads[1]","<string>")
json.UpdateString("ticket.comment.via.channel","<string>")
json.UpdateString("ticket.comment.via.source.amet_93","ex tempor esse ut")
json.UpdateInt("ticket.comment.via.source.non_e",23632022)
json.UpdateString("ticket.custom_fields","<array>")
json.UpdateString("ticket.custom_status_id","<integer>")
json.UpdateString("ticket.due_at","<dateTime>")
json.UpdateString("ticket.email_ccs[0].action","delete")
json.UpdateString("ticket.email_ccs[0].user_email","<email>")
json.UpdateString("ticket.email_ccs[0].user_id","<string>")
json.UpdateString("ticket.email_ccs[0].user_name","<string>")
json.UpdateString("ticket.email_ccs[1].action","put")
json.UpdateString("ticket.email_ccs[1].user_email","<email>")
json.UpdateString("ticket.email_ccs[1].user_id","<string>")
json.UpdateString("ticket.email_ccs[1].user_name","<string>")
json.UpdateString("ticket.external_id","<string>")
json.UpdateString("ticket.followers[0].action","put")
json.UpdateString("ticket.followers[0].user_email","<email>")
json.UpdateString("ticket.followers[0].user_id","<string>")
json.UpdateString("ticket.followers[1].action","delete")
json.UpdateString("ticket.followers[1].user_email","<email>")
json.UpdateString("ticket.followers[1].user_id","<string>")
json.UpdateString("ticket.group_id","<integer>")
json.UpdateString("ticket.organization_id","<integer>")
json.UpdateString("ticket.priority","low")
json.UpdateString("ticket.problem_id","<integer>")
json.UpdateString("ticket.requester_id","<integer>")
json.UpdateString("ticket.safe_update","<boolean>")
json.UpdateString("ticket.sharing_agreement_ids[0]","<integer>")
json.UpdateString("ticket.sharing_agreement_ids[1]","<integer>")
json.UpdateString("ticket.status","closed")
json.UpdateString("ticket.subject","<string>")
json.UpdateString("ticket.tags","<array>")
json.UpdateString("ticket.type","problem")
json.UpdateString("ticket.updated_stamp","<dateTime>")
http.SetRequestHeader("Content-Type","application/json")
http.SetRequestHeader("Accept","application/json")
Dim sbRequestBody As New Chilkat.StringBuilder
json.EmitSb(sbRequestBody)
Dim resp As Chilkat.HttpResponse = http.PTextSb("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id",sbRequestBody,"utf-8","application/json",False,False)
If (http.LastMethodSuccess = False) Then
Debug.WriteLine(http.LastErrorText)
Exit Sub
End If
Dim sbResponseBody As New Chilkat.StringBuilder
resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())
Dim respStatusCode As Integer = resp.StatusCode
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
Debug.WriteLine("Response Header:")
Debug.WriteLine(resp.Header)
Debug.WriteLine("Failed.")
Exit Sub
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "audit": {
' "author_id": "<integer>",
' "created_at": "<dateTime>",
' "events": "<array>",
' "id": "<integer>",
' "metadata": {},
' "ticket_id": "<integer>",
' "via": {
' "channel": "<string>",
' "source": {
' "from": {
' "address": "<string>",
' "id": "<integer>",
' "name": "<string>",
' "title": "<string>"
' },
' "rel": "<string>",
' "to": {
' "address": "<string>",
' "name": "<string>"
' },
' "nullaa62": -20078804,
' "quisfc": false
' }
' }
' },
' "ticket": {
' "requester_id": "<integer>",
' "allow_attachments": "<boolean>",
' "allow_channelback": "<boolean>",
' "assignee_email": "<string>",
' "assignee_id": "<integer>",
' "attribute_value_ids": "<array>",
' "brand_id": "<integer>",
' "collaborator_ids": "<array>",
' "collaborators": [
' {
' "email": "<email>",
' "name": "<string>"
' },
' {
' "email": "<email>",
' "name": "<string>"
' }
' ],
' "comment": {},
' "created_at": "<dateTime>",
' "custom_fields": "<array>",
' "custom_status_id": "<integer>",
' "description": "<string>",
' "due_at": "<dateTime>",
' "email_cc_ids": "<array>",
' "email_ccs": {},
' "external_id": "<string>",
' "follower_ids": "<array>",
' "followers": {},
' "followup_ids": "<array>",
' "forum_topic_id": "<integer>",
' "from_messaging_channel": "<boolean>",
' "group_id": "<integer>",
' "has_incidents": "<boolean>",
' "id": "<integer>",
' "is_public": "<boolean>",
' "macro_id": "<integer>",
' "macro_ids": "<array>",
' "metadata": {},
' "organization_id": "<integer>",
' "priority": "urgent",
' "problem_id": "<integer>",
' "raw_subject": "<string>",
' "recipient": "<string>",
' "requester": {},
' "safe_update": "<boolean>",
' "satisfaction_rating": {
' "exe0": true,
' "velit_e": false
' },
' "sharing_agreement_ids": "<array>",
' "status": "closed",
' "subject": "<string>",
' "submitter_id": "<integer>",
' "tags": "<array>",
' "ticket_form_id": "<integer>",
' "type": "question",
' "updated_at": "<dateTime>",
' "updated_stamp": "<string>",
' "url": "<string>",
' "via": {
' "channel": "<string>",
' "source": {
' "ad33": false,
' "quis_f4": true,
' "adipisicing_d": false,
' "occaecat_4d7": 98409446.93072239
' }
' },
' "via_followup_source_id": "<integer>",
' "via_id": "<integer>",
' "voice_comment": {}
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim email As String
Dim name As String
Dim Author_id As String = jResp.StringOf("audit.author_id")
Dim Created_at As String = jResp.StringOf("audit.created_at")
Dim Events As String = jResp.StringOf("audit.events")
Dim Id As String = jResp.StringOf("audit.id")
Dim Ticket_id As String = jResp.StringOf("audit.ticket_id")
Dim Channel As String = jResp.StringOf("audit.via.channel")
Dim Address As String = jResp.StringOf("audit.via.source.from.address")
Dim FromId As String = jResp.StringOf("audit.via.source.from.id")
Dim Name As String = jResp.StringOf("audit.via.source.from.name")
Dim Title As String = jResp.StringOf("audit.via.source.from.title")
Dim Rel As String = jResp.StringOf("audit.via.source.rel")
Dim ToAddress As String = jResp.StringOf("audit.via.source.to.address")
Dim ToName As String = jResp.StringOf("audit.via.source.to.name")
Dim Nullaa62 As Integer = jResp.IntOf("audit.via.source.nullaa62")
Dim Quisfc As Boolean = jResp.BoolOf("audit.via.source.quisfc")
Dim Requester_id As String = jResp.StringOf("ticket.requester_id")
Dim Allow_attachments As String = jResp.StringOf("ticket.allow_attachments")
Dim Allow_channelback As String = jResp.StringOf("ticket.allow_channelback")
Dim Assignee_email As String = jResp.StringOf("ticket.assignee_email")
Dim Assignee_id As String = jResp.StringOf("ticket.assignee_id")
Dim Attribute_value_ids As String = jResp.StringOf("ticket.attribute_value_ids")
Dim Brand_id As String = jResp.StringOf("ticket.brand_id")
Dim Collaborator_ids As String = jResp.StringOf("ticket.collaborator_ids")
Dim ticketCreated_at As String = jResp.StringOf("ticket.created_at")
Dim Custom_fields As String = jResp.StringOf("ticket.custom_fields")
Dim Custom_status_id As String = jResp.StringOf("ticket.custom_status_id")
Dim Description As String = jResp.StringOf("ticket.description")
Dim Due_at As String = jResp.StringOf("ticket.due_at")
Dim Email_cc_ids As String = jResp.StringOf("ticket.email_cc_ids")
Dim External_id As String = jResp.StringOf("ticket.external_id")
Dim Follower_ids As String = jResp.StringOf("ticket.follower_ids")
Dim Followup_ids As String = jResp.StringOf("ticket.followup_ids")
Dim Forum_topic_id As String = jResp.StringOf("ticket.forum_topic_id")
Dim From_messaging_channel As String = jResp.StringOf("ticket.from_messaging_channel")
Dim Group_id As String = jResp.StringOf("ticket.group_id")
Dim Has_incidents As String = jResp.StringOf("ticket.has_incidents")
Dim ticketId As String = jResp.StringOf("ticket.id")
Dim Is_public As String = jResp.StringOf("ticket.is_public")
Dim Macro_id As String = jResp.StringOf("ticket.macro_id")
Dim Macro_ids As String = jResp.StringOf("ticket.macro_ids")
Dim Organization_id As String = jResp.StringOf("ticket.organization_id")
Dim Priority As String = jResp.StringOf("ticket.priority")
Dim Problem_id As String = jResp.StringOf("ticket.problem_id")
Dim Raw_subject As String = jResp.StringOf("ticket.raw_subject")
Dim Recipient As String = jResp.StringOf("ticket.recipient")
Dim Safe_update As String = jResp.StringOf("ticket.safe_update")
Dim Exe0 As Boolean = jResp.BoolOf("ticket.satisfaction_rating.exe0")
Dim Velit_e As Boolean = jResp.BoolOf("ticket.satisfaction_rating.velit_e")
Dim Sharing_agreement_ids As String = jResp.StringOf("ticket.sharing_agreement_ids")
Dim Status As String = jResp.StringOf("ticket.status")
Dim Subject As String = jResp.StringOf("ticket.subject")
Dim Submitter_id As String = jResp.StringOf("ticket.submitter_id")
Dim Tags As String = jResp.StringOf("ticket.tags")
Dim Ticket_form_id As String = jResp.StringOf("ticket.ticket_form_id")
Dim v_Type As String = jResp.StringOf("ticket.type")
Dim Updated_at As String = jResp.StringOf("ticket.updated_at")
Dim Updated_stamp As String = jResp.StringOf("ticket.updated_stamp")
Dim v_Url As String = jResp.StringOf("ticket.url")
Dim ViaChannel As String = jResp.StringOf("ticket.via.channel")
Dim Ad33 As Boolean = jResp.BoolOf("ticket.via.source.ad33")
Dim Quis_f4 As Boolean = jResp.BoolOf("ticket.via.source.quis_f4")
Dim Adipisicing_d As Boolean = jResp.BoolOf("ticket.via.source.adipisicing_d")
Dim Occaecat_4d7 As String = jResp.StringOf("ticket.via.source.occaecat_4d7")
Dim Via_followup_source_id As String = jResp.StringOf("ticket.via_followup_source_id")
Dim Via_id As String = jResp.StringOf("ticket.via_id")
Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("ticket.collaborators")
While i < count_i
jResp.I = i
email = jResp.StringOf("ticket.collaborators[i].email")
name = jResp.StringOf("ticket.collaborators[i].name")
i = i + 1
End While
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
