Chilkat Online Tools

VB.NET / Support API / List SLA Policies

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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New Chilkat.Http
Dim success As Boolean

http.BasicAuth = True
http.Login = "login"
http.Password = "password"

http.SetRequestHeader("Accept","application/json")

Dim sbResponseBody As New Chilkat.StringBuilder
success = http.QuickGetSb("https://example.zendesk.com/api/v2/slas/policies",sbResponseBody)
If (success = False) Then
    Debug.WriteLine(http.LastErrorText)
    Exit Sub
End If


Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False

Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())

Dim respStatusCode As Integer = http.LastStatus
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
    Debug.WriteLine("Response Header:")
    Debug.WriteLine(http.LastHeader)
    Debug.WriteLine("Failed.")
    Exit Sub
End If


' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "count": "<integer>",
'   "next_page": "<string>",
'   "previous_page": "<string>",
'   "sla_policies": [
'     {
'       "title": "<string>",
'       "filter": {
'         "all": [
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           },
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           }
'         ],
'         "any": [
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           },
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           }
'         ]
'       },
'       "created_at": "<dateTime>",
'       "description": "<string>",
'       "id": "<integer>",
'       "policy_metrics": [
'         {
'           "business_hours": "<boolean>",
'           "metric": "<string>",
'           "priority": "<string>",
'           "target": "<integer>"
'         },
'         {
'           "business_hours": "<boolean>",
'           "metric": "<string>",
'           "priority": "<string>",
'           "target": "<integer>"
'         }
'       ],
'       "position": "<integer>",
'       "updated_at": "<dateTime>",
'       "url": "<string>"
'     },
'     {
'       "title": "<string>",
'       "filter": {
'         "all": [
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           },
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           }
'         ],
'         "any": [
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           },
'           {
'             "field": "<string>",
'             "operator": "<string>",
'             "value": "<string>"
'           }
'         ]
'       },
'       "created_at": "<dateTime>",
'       "description": "<string>",
'       "id": "<integer>",
'       "policy_metrics": [
'         {
'           "business_hours": "<boolean>",
'           "metric": "<string>",
'           "priority": "<string>",
'           "target": "<integer>"
'         },
'         {
'           "business_hours": "<boolean>",
'           "metric": "<string>",
'           "priority": "<string>",
'           "target": "<integer>"
'         }
'       ],
'       "position": "<integer>",
'       "updated_at": "<dateTime>",
'       "url": "<string>"
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code



Dim title As String
Dim created_at As String
Dim description As String
Dim id As String
Dim position As String
Dim updated_at As String
Dim url As String
Dim j As Integer
Dim count_j As Integer
Dim field As String
Dim operator As String
Dim value As String
Dim business_hours As String
Dim metric As String
Dim priority As String
Dim target As String

Dim count As String = jResp.StringOf("count")
Dim next_page As String = jResp.StringOf("next_page")
Dim previous_page As String = jResp.StringOf("previous_page")
Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("sla_policies")
While i < count_i
    jResp.I = i
    title = jResp.StringOf("sla_policies[i].title")
    created_at = jResp.StringOf("sla_policies[i].created_at")
    description = jResp.StringOf("sla_policies[i].description")
    id = jResp.StringOf("sla_policies[i].id")
    position = jResp.StringOf("sla_policies[i].position")
    updated_at = jResp.StringOf("sla_policies[i].updated_at")
    url = jResp.StringOf("sla_policies[i].url")
    j = 0
    count_j = jResp.SizeOfArray("sla_policies[i].filter.all")
    While j < count_j
        jResp.J = j
        field = jResp.StringOf("sla_policies[i].filter.all[j].field")
        operator = jResp.StringOf("sla_policies[i].filter.all[j].operator")
        value = jResp.StringOf("sla_policies[i].filter.all[j].value")
        j = j + 1
    End While
    j = 0
    count_j = jResp.SizeOfArray("sla_policies[i].filter.any")
    While j < count_j
        jResp.J = j
        field = jResp.StringOf("sla_policies[i].filter.any[j].field")
        operator = jResp.StringOf("sla_policies[i].filter.any[j].operator")
        value = jResp.StringOf("sla_policies[i].filter.any[j].value")
        j = j + 1
    End While
    j = 0
    count_j = jResp.SizeOfArray("sla_policies[i].policy_metrics")
    While j < count_j
        jResp.J = j
        business_hours = jResp.StringOf("sla_policies[i].policy_metrics[j].business_hours")
        metric = jResp.StringOf("sla_policies[i].policy_metrics[j].metric")
        priority = jResp.StringOf("sla_policies[i].policy_metrics[j].priority")
        target = jResp.StringOf("sla_policies[i].policy_metrics[j].target")
        j = j + 1
    End While
    i = i + 1
End While

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies

Postman Collection Item JSON

{
  "name": "List SLA Policies",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies"
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"previous_page\": \"<string>\",\n  \"sla_policies\": [\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}