VB.NET / Support API / Create Ticket or Voicemail Ticket
Back to Collection Items
' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
' Use this online tool to generate code from sample JSON: Generate Code to Create JSON
' The following JSON is sent in the request body.
' {
' "display_to_agent": "<integer>",
' "ticket": {
' "comment": {
' "attachments": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>",
' "thumbnails": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' }
' ]
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>",
' "thumbnails": [
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' },
' {
' "content_type": "<string>",
' "content_url": "<string>",
' "deleted": "<boolean>",
' "file_name": "<string>",
' "height": "<string>",
' "id": "<integer>",
' "inline": "<boolean>",
' "malware_access_override": "<boolean>",
' "malware_scan_result": "<string>",
' "mapped_content_url": "<string>",
' "size": "<integer>",
' "url": "<string>",
' "width": "<string>"
' }
' ]
' }
' ],
' "audit_id": "<integer>",
' "author_id": "<integer>",
' "body": "<string>",
' "created_at": "<dateTime>",
' "html_body": "<string>",
' "id": "<integer>",
' "metadata": {
' "sed_f": -35238092,
' "amet_d89": "sint"
' },
' "plain_body": "<string>",
' "public": "<boolean>",
' "type": "<string>",
' "uploads": [
' "<string>",
' "<string>"
' ],
' "via": {
' "channel": "<string>",
' "source": {
' "culpa_b8_": false,
' "exercitation87": "in incididunt commodo"
' }
' }
' },
' "priority": "urgent",
' "via_id": 46,
' "voice_comment": {
' "answered_by_id": "<integer>",
' "call_duration": "<integer>",
' "from": "<string>",
' "location": "<string>",
' "recording_url": "<string>",
' "started_at": "<dateTime>",
' "to": "<string>",
' "transcription_text": "<string>"
' }
' }
' }
Dim json As New Chilkat.JsonObject
json.UpdateString("display_to_agent","<integer>")
json.UpdateString("ticket.comment.attachments[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.audit_id","<integer>")
json.UpdateString("ticket.comment.author_id","<integer>")
json.UpdateString("ticket.comment.body","<string>")
json.UpdateString("ticket.comment.created_at","<dateTime>")
json.UpdateString("ticket.comment.html_body","<string>")
json.UpdateString("ticket.comment.id","<integer>")
json.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
json.UpdateString("ticket.comment.metadata.amet_d89","sint")
json.UpdateString("ticket.comment.plain_body","<string>")
json.UpdateString("ticket.comment.public","<boolean>")
json.UpdateString("ticket.comment.type","<string>")
json.UpdateString("ticket.comment.uploads[0]","<string>")
json.UpdateString("ticket.comment.uploads[1]","<string>")
json.UpdateString("ticket.comment.via.channel","<string>")
json.UpdateBool("ticket.comment.via.source.culpa_b8_",False)
json.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
json.UpdateString("ticket.priority","urgent")
json.UpdateInt("ticket.via_id",46)
json.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
json.UpdateString("ticket.voice_comment.call_duration","<integer>")
json.UpdateString("ticket.voice_comment.from","<string>")
json.UpdateString("ticket.voice_comment.location","<string>")
json.UpdateString("ticket.voice_comment.recording_url","<string>")
json.UpdateString("ticket.voice_comment.started_at","<dateTime>")
json.UpdateString("ticket.voice_comment.to","<string>")
json.UpdateString("ticket.voice_comment.transcription_text","<string>")
http.SetRequestHeader("Content-Type","application/json")
http.SetRequestHeader("Accept","application/json")
Dim resp As Chilkat.HttpResponse = http.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",json)
If (http.LastMethodSuccess = False) Then
Debug.WriteLine(http.LastErrorText)
Exit Sub
End If
Dim sbResponseBody As New Chilkat.StringBuilder
resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())
Dim respStatusCode As Integer = resp.StatusCode
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
Debug.WriteLine("Response Header:")
Debug.WriteLine(resp.Header)
Debug.WriteLine("Failed.")
Exit Sub
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "ticket": {
' "requester_id": "<integer>",
' "allow_attachments": "<boolean>",
' "allow_channelback": "<boolean>",
' "assignee_email": "<string>",
' "assignee_id": "<integer>",
' "attribute_value_ids": "<array>",
' "brand_id": "<integer>",
' "collaborator_ids": "<array>",
' "collaborators": [
' {
' "email": "<email>",
' "name": "<string>"
' },
' {
' "email": "<email>",
' "name": "<string>"
' }
' ],
' "comment": {},
' "created_at": "<dateTime>",
' "custom_fields": "<array>",
' "custom_status_id": "<integer>",
' "description": "<string>",
' "due_at": "<dateTime>",
' "email_cc_ids": "<array>",
' "email_ccs": {},
' "external_id": "<string>",
' "follower_ids": "<array>",
' "followers": {},
' "followup_ids": "<array>",
' "forum_topic_id": "<integer>",
' "from_messaging_channel": "<boolean>",
' "group_id": "<integer>",
' "has_incidents": "<boolean>",
' "id": "<integer>",
' "is_public": "<boolean>",
' "macro_id": "<integer>",
' "macro_ids": "<array>",
' "metadata": {},
' "organization_id": "<integer>",
' "priority": "normal",
' "problem_id": "<integer>",
' "raw_subject": "<string>",
' "recipient": "<string>",
' "requester": {},
' "safe_update": "<boolean>",
' "satisfaction_rating": {
' "in_11": -9796534.714120895
' },
' "sharing_agreement_ids": "<array>",
' "status": "hold",
' "subject": "<string>",
' "submitter_id": "<integer>",
' "tags": "<array>",
' "ticket_form_id": "<integer>",
' "type": "question",
' "updated_at": "<dateTime>",
' "updated_stamp": "<string>",
' "url": "<string>",
' "via": {
' "channel": "<string>",
' "source": {
' "Ut__a": -44750185.46031158,
' "dolored2b": 8252599,
' "mollit1a6": true
' }
' },
' "via_followup_source_id": "<integer>",
' "via_id": "<integer>",
' "voice_comment": {}
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim email As String
Dim name As String
Dim Requester_id As String = jResp.StringOf("ticket.requester_id")
Dim Allow_attachments As String = jResp.StringOf("ticket.allow_attachments")
Dim Allow_channelback As String = jResp.StringOf("ticket.allow_channelback")
Dim Assignee_email As String = jResp.StringOf("ticket.assignee_email")
Dim Assignee_id As String = jResp.StringOf("ticket.assignee_id")
Dim Attribute_value_ids As String = jResp.StringOf("ticket.attribute_value_ids")
Dim Brand_id As String = jResp.StringOf("ticket.brand_id")
Dim Collaborator_ids As String = jResp.StringOf("ticket.collaborator_ids")
Dim Created_at As String = jResp.StringOf("ticket.created_at")
Dim Custom_fields As String = jResp.StringOf("ticket.custom_fields")
Dim Custom_status_id As String = jResp.StringOf("ticket.custom_status_id")
Dim Description As String = jResp.StringOf("ticket.description")
Dim Due_at As String = jResp.StringOf("ticket.due_at")
Dim Email_cc_ids As String = jResp.StringOf("ticket.email_cc_ids")
Dim External_id As String = jResp.StringOf("ticket.external_id")
Dim Follower_ids As String = jResp.StringOf("ticket.follower_ids")
Dim Followup_ids As String = jResp.StringOf("ticket.followup_ids")
Dim Forum_topic_id As String = jResp.StringOf("ticket.forum_topic_id")
Dim From_messaging_channel As String = jResp.StringOf("ticket.from_messaging_channel")
Dim Group_id As String = jResp.StringOf("ticket.group_id")
Dim Has_incidents As String = jResp.StringOf("ticket.has_incidents")
Dim Id As String = jResp.StringOf("ticket.id")
Dim Is_public As String = jResp.StringOf("ticket.is_public")
Dim Macro_id As String = jResp.StringOf("ticket.macro_id")
Dim Macro_ids As String = jResp.StringOf("ticket.macro_ids")
Dim Organization_id As String = jResp.StringOf("ticket.organization_id")
Dim Priority As String = jResp.StringOf("ticket.priority")
Dim Problem_id As String = jResp.StringOf("ticket.problem_id")
Dim Raw_subject As String = jResp.StringOf("ticket.raw_subject")
Dim Recipient As String = jResp.StringOf("ticket.recipient")
Dim Safe_update As String = jResp.StringOf("ticket.safe_update")
Dim In_11 As String = jResp.StringOf("ticket.satisfaction_rating.in_11")
Dim Sharing_agreement_ids As String = jResp.StringOf("ticket.sharing_agreement_ids")
Dim Status As String = jResp.StringOf("ticket.status")
Dim Subject As String = jResp.StringOf("ticket.subject")
Dim Submitter_id As String = jResp.StringOf("ticket.submitter_id")
Dim Tags As String = jResp.StringOf("ticket.tags")
Dim Ticket_form_id As String = jResp.StringOf("ticket.ticket_form_id")
Dim v_Type As String = jResp.StringOf("ticket.type")
Dim Updated_at As String = jResp.StringOf("ticket.updated_at")
Dim Updated_stamp As String = jResp.StringOf("ticket.updated_stamp")
Dim v_Url As String = jResp.StringOf("ticket.url")
Dim Channel As String = jResp.StringOf("ticket.via.channel")
Dim Ut__a As String = jResp.StringOf("ticket.via.source.Ut__a")
Dim Dolored2b As Integer = jResp.IntOf("ticket.via.source.dolored2b")
Dim Mollit1a6 As Boolean = jResp.BoolOf("ticket.via.source.mollit1a6")
Dim Via_followup_source_id As String = jResp.StringOf("ticket.via_followup_source_id")
Dim Via_id As String = jResp.StringOf("ticket.via_id")
Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("ticket.collaborators")
While i < count_i
jResp.I = i
email = jResp.StringOf("ticket.collaborators[i].email")
name = jResp.StringOf("ticket.collaborators[i].name")
i = i + 1
End While
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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