VB.NET / Support API / Update Account Settings
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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.
Dim http As New Chilkat.Http
Dim success As Boolean
http.BasicAuth = True
http.Login = "login"
http.Password = "password"
http.SetRequestHeader("Accept","application/json")
Dim resp As Chilkat.HttpResponse = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/account/settings")
If (http.LastMethodSuccess = False) Then
Debug.WriteLine(http.LastErrorText)
Exit Sub
End If
Dim sbResponseBody As New Chilkat.StringBuilder
resp.GetBodySb(sbResponseBody)
Dim jResp As New Chilkat.JsonObject
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = False
Debug.WriteLine("Response Body:")
Debug.WriteLine(jResp.Emit())
Dim respStatusCode As Integer = resp.StatusCode
Debug.WriteLine("Response Status Code = " & respStatusCode)
If (respStatusCode >= 400) Then
Debug.WriteLine("Response Header:")
Debug.WriteLine(resp.Header)
Debug.WriteLine("Failed.")
Exit Sub
End If
' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)
' {
' "settings": {
' "active_features": {
' "advanced_analytics": "<boolean>",
' "agent_forwarding": "<boolean>",
' "allow_ccs": "<boolean>",
' "allow_email_template_customization": "<boolean>",
' "automatic_answers": "<boolean>",
' "bcc_archiving": "<boolean>",
' "benchmark_opt_out": "<boolean>",
' "business_hours": "<boolean>",
' "chat": "<boolean>",
' "chat_about_my_ticket": "<boolean>",
' "csat_reason_code": "<boolean>",
' "custom_dkim_domain": "<boolean>",
' "customer_context_as_default": "<boolean>",
' "customer_satisfaction": "<boolean>",
' "dynamic_contents": "<boolean>",
' "explore": "<boolean>",
' "explore_on_support_ent_plan": "<boolean>",
' "explore_on_support_pro_plan": "<boolean>",
' "facebook": "<boolean>",
' "facebook_login": "<boolean>",
' "fallback_composer": "<boolean>",
' "forum_analytics": "<boolean>",
' "good_data_and_explore": "<boolean>",
' "google_login": "<boolean>",
' "insights": "<boolean>",
' "is_abusive": "<boolean>",
' "light_agents": "<boolean>",
' "markdown": "<boolean>",
' "on_hold_status": "<boolean>",
' "rich_content_in_emails": "<boolean>",
' "sandbox": "<boolean>",
' "satisfaction_prediction": "<boolean>",
' "suspended_ticket_notification": "<boolean>",
' "ticket_forms": "<boolean>",
' "ticket_tagging": "<boolean>",
' "topic_suggestion": "<boolean>",
' "twitter": "<boolean>",
' "twitter_login": "<boolean>",
' "user_org_fields": "<boolean>",
' "user_tagging": "<boolean>",
' "voice": "<boolean>"
' },
' "agents": {
' "agent_workspace": "<boolean>",
' "aw_self_serve_migration_enabled": "<boolean>",
' "focus_mode": "<boolean>",
' "idle_timeout_enabled": "<boolean>",
' "unified_agent_statuses": "<boolean>"
' },
' "api": {
' "accepted_api_agreement": "<boolean>",
' "api_password_access": "<string>",
' "api_token_access": "<string>"
' },
' "apps": {
' "create_private": "<boolean>",
' "create_public": "<boolean>",
' "use": "<boolean>"
' },
' "billing": {
' "backend": "<string>"
' },
' "branding": {
' "favicon_url": "<string>",
' "header_color": "<string>",
' "header_logo_url": "<string>",
' "page_background_color": "<string>",
' "tab_background_color": "<string>",
' "text_color": "<string>"
' },
' "brands": {
' "default_brand_id": "<integer>",
' "require_brand_on_new_tickets": "<boolean>"
' },
' "cdn": {
' "cdn_provider": "<string>",
' "fallback_cdn_provider": "<string>",
' "hosts": [
' {
' "name": "<string>",
' "url": "<string>"
' },
' {
' "name": "<string>",
' "url": "<string>"
' }
' ]
' },
' "chat": {
' "available": "<boolean>",
' "enabled": "<boolean>",
' "integrated": "<boolean>",
' "maximum_request_count": "<integer>",
' "welcome_message": "<string>"
' },
' "cross_sell": {
' "show_chat_tooltip": "<boolean>",
' "xsell_source": "<string>"
' },
' "gooddata_advanced_analytics": {
' "enabled": "<boolean>"
' },
' "google_apps": {
' "has_google_apps": "<boolean>",
' "has_google_apps_admin": "<boolean>"
' },
' "groups": {
' "check_group_name_uniqueness": "<boolean>"
' },
' "limits": {
' "attachment_size": "<integer>"
' },
' "localization": {
' "locale_ids": [
' "<integer>",
' "<integer>"
' ]
' },
' "lotus": {
' "pod_id": "<integer>",
' "prefer_lotus": "<boolean>",
' "reporting": "<boolean>"
' },
' "metrics": {
' "account_size": "<string>"
' },
' "onboarding": {
' "checklist_onboarding_version": "<integer>",
' "onboarding_segments": "<string>",
' "product_sign_up": "<string>"
' },
' "routing": {
' "autorouting_tag": "<string>",
' "enabled": "<boolean>",
' "max_email_capacity": "<integer>",
' "max_messaging_capacity": "<integer>",
' "reassignment_messaging_enabled": "<boolean>",
' "reassignment_messaging_timeout": "<integer>",
' "reassignment_talk_timeout": "<integer>"
' },
' "rule": {
' "macro_most_used": "<boolean>",
' "macro_order": "<string>",
' "skill_based_filtered_views": [
' {
' "in523": 60303840.72385332
' },
' {
' "estc": "eu aliquip id"
' }
' ],
' "using_skill_based_routing": "<boolean>"
' },
' "side_conversations": {
' "email_channel": "<boolean>",
' "msteams_channel": "<boolean>",
' "show_in_context_panel": "<boolean>",
' "slack_channel": "<boolean>",
' "tickets_channel": "<boolean>"
' },
' "statistics": {
' "forum": "<boolean>",
' "rule_usage": "<boolean>",
' "search": "<boolean>"
' },
' "ticket_form": {
' "raw_ticket_forms_instructions": "<string>",
' "ticket_forms_instructions": "<string>"
' },
' "ticket_sharing_partners": {
' "support_addresses": [
' "<string>",
' "<string>"
' ]
' },
' "tickets": {
' "accepted_new_collaboration_tos": "<boolean>",
' "agent_collision": "<boolean>",
' "agent_ticket_deletion": "<boolean>",
' "allow_group_reset": "<boolean>",
' "assign_default_organization": "<boolean>",
' "assign_tickets_upon_solve": "<boolean>",
' "auto_updated_ccs_followers_rules": "<boolean>",
' "collaboration": "<boolean>",
' "comments_public_by_default": "<boolean>",
' "email_attachments": "<boolean>",
' "emoji_autocompletion": "<boolean>",
' "follower_and_email_cc_collaborations": "<boolean>",
' "has_color_text": "<boolean>",
' "is_first_comment_private_enabled": "<boolean>",
' "light_agent_email_ccs_allowed": "<boolean>",
' "list_empty_views": "<boolean>",
' "list_newest_comments_first": "<boolean>",
' "markdown_ticket_comments": "<boolean>",
' "maximum_personal_views_to_list": "<integer>",
' "private_attachments": "<boolean>",
' "rich_text_comments": "<boolean>",
' "status_hold": "<boolean>",
' "tagging": "<boolean>",
' "using_skill_based_routing": "<boolean>"
' },
' "twitter": {
' "shorten_url": "<string>"
' },
' "user": {
' "agent_created_welcome_emails": "<boolean>",
' "end_user_phone_number_validation": "<boolean>",
' "have_gravatars_enabled": "<boolean>",
' "language_selection": "<boolean>",
' "multiple_organizations": "<boolean>",
' "tagging": "<boolean>",
' "time_zone_selection": "<boolean>"
' },
' "voice": {
' "agent_confirmation_when_forwarding": "<boolean>",
' "agent_wrap_up_after_calls": "<boolean>",
' "enabled": "<boolean>",
' "logging": "<boolean>",
' "maximum_queue_size": "<integer>",
' "maximum_queue_wait_time": "<integer>",
' "only_during_business_hours": "<boolean>",
' "outbound_enabled": "<boolean>",
' "recordings_public": "<boolean>",
' "uk_mobile_forwarding": "<boolean>"
' }
' }
' }
' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Dim name As String
Dim url As String
Dim strVal As String
Dim in523 As String
Dim estc As String
Dim Advanced_analytics As String = jResp.StringOf("settings.active_features.advanced_analytics")
Dim Agent_forwarding As String = jResp.StringOf("settings.active_features.agent_forwarding")
Dim Allow_ccs As String = jResp.StringOf("settings.active_features.allow_ccs")
Dim Allow_email_template_customization As String = jResp.StringOf("settings.active_features.allow_email_template_customization")
Dim Automatic_answers As String = jResp.StringOf("settings.active_features.automatic_answers")
Dim Bcc_archiving As String = jResp.StringOf("settings.active_features.bcc_archiving")
Dim Benchmark_opt_out As String = jResp.StringOf("settings.active_features.benchmark_opt_out")
Dim Business_hours As String = jResp.StringOf("settings.active_features.business_hours")
Dim Chat As String = jResp.StringOf("settings.active_features.chat")
Dim Chat_about_my_ticket As String = jResp.StringOf("settings.active_features.chat_about_my_ticket")
Dim Csat_reason_code As String = jResp.StringOf("settings.active_features.csat_reason_code")
Dim Custom_dkim_domain As String = jResp.StringOf("settings.active_features.custom_dkim_domain")
Dim Customer_context_as_default As String = jResp.StringOf("settings.active_features.customer_context_as_default")
Dim Customer_satisfaction As String = jResp.StringOf("settings.active_features.customer_satisfaction")
Dim Dynamic_contents As String = jResp.StringOf("settings.active_features.dynamic_contents")
Dim Explore As String = jResp.StringOf("settings.active_features.explore")
Dim Explore_on_support_ent_plan As String = jResp.StringOf("settings.active_features.explore_on_support_ent_plan")
Dim Explore_on_support_pro_plan As String = jResp.StringOf("settings.active_features.explore_on_support_pro_plan")
Dim Facebook As String = jResp.StringOf("settings.active_features.facebook")
Dim Facebook_login As String = jResp.StringOf("settings.active_features.facebook_login")
Dim Fallback_composer As String = jResp.StringOf("settings.active_features.fallback_composer")
Dim Forum_analytics As String = jResp.StringOf("settings.active_features.forum_analytics")
Dim Good_data_and_explore As String = jResp.StringOf("settings.active_features.good_data_and_explore")
Dim Google_login As String = jResp.StringOf("settings.active_features.google_login")
Dim Insights As String = jResp.StringOf("settings.active_features.insights")
Dim Is_abusive As String = jResp.StringOf("settings.active_features.is_abusive")
Dim Light_agents As String = jResp.StringOf("settings.active_features.light_agents")
Dim Markdown As String = jResp.StringOf("settings.active_features.markdown")
Dim On_hold_status As String = jResp.StringOf("settings.active_features.on_hold_status")
Dim Rich_content_in_emails As String = jResp.StringOf("settings.active_features.rich_content_in_emails")
Dim Sandbox As String = jResp.StringOf("settings.active_features.sandbox")
Dim Satisfaction_prediction As String = jResp.StringOf("settings.active_features.satisfaction_prediction")
Dim Suspended_ticket_notification As String = jResp.StringOf("settings.active_features.suspended_ticket_notification")
Dim Ticket_forms As String = jResp.StringOf("settings.active_features.ticket_forms")
Dim Ticket_tagging As String = jResp.StringOf("settings.active_features.ticket_tagging")
Dim Topic_suggestion As String = jResp.StringOf("settings.active_features.topic_suggestion")
Dim Twitter As String = jResp.StringOf("settings.active_features.twitter")
Dim Twitter_login As String = jResp.StringOf("settings.active_features.twitter_login")
Dim User_org_fields As String = jResp.StringOf("settings.active_features.user_org_fields")
Dim User_tagging As String = jResp.StringOf("settings.active_features.user_tagging")
Dim Voice As String = jResp.StringOf("settings.active_features.voice")
Dim Agent_workspace As String = jResp.StringOf("settings.agents.agent_workspace")
Dim Aw_self_serve_migration_enabled As String = jResp.StringOf("settings.agents.aw_self_serve_migration_enabled")
Dim Focus_mode As String = jResp.StringOf("settings.agents.focus_mode")
Dim Idle_timeout_enabled As String = jResp.StringOf("settings.agents.idle_timeout_enabled")
Dim Unified_agent_statuses As String = jResp.StringOf("settings.agents.unified_agent_statuses")
Dim Accepted_api_agreement As String = jResp.StringOf("settings.api.accepted_api_agreement")
Dim Api_password_access As String = jResp.StringOf("settings.api.api_password_access")
Dim Api_token_access As String = jResp.StringOf("settings.api.api_token_access")
Dim Create_private As String = jResp.StringOf("settings.apps.create_private")
Dim Create_public As String = jResp.StringOf("settings.apps.create_public")
Dim Use As String = jResp.StringOf("settings.apps.use")
Dim Backend As String = jResp.StringOf("settings.billing.backend")
Dim Favicon_url As String = jResp.StringOf("settings.branding.favicon_url")
Dim Header_color As String = jResp.StringOf("settings.branding.header_color")
Dim Header_logo_url As String = jResp.StringOf("settings.branding.header_logo_url")
Dim Page_background_color As String = jResp.StringOf("settings.branding.page_background_color")
Dim Tab_background_color As String = jResp.StringOf("settings.branding.tab_background_color")
Dim Text_color As String = jResp.StringOf("settings.branding.text_color")
Dim Default_brand_id As String = jResp.StringOf("settings.brands.default_brand_id")
Dim Require_brand_on_new_tickets As String = jResp.StringOf("settings.brands.require_brand_on_new_tickets")
Dim Cdn_provider As String = jResp.StringOf("settings.cdn.cdn_provider")
Dim Fallback_cdn_provider As String = jResp.StringOf("settings.cdn.fallback_cdn_provider")
Dim Available As String = jResp.StringOf("settings.chat.available")
Dim Enabled As String = jResp.StringOf("settings.chat.enabled")
Dim Integrated As String = jResp.StringOf("settings.chat.integrated")
Dim Maximum_request_count As String = jResp.StringOf("settings.chat.maximum_request_count")
Dim Welcome_message As String = jResp.StringOf("settings.chat.welcome_message")
Dim Show_chat_tooltip As String = jResp.StringOf("settings.cross_sell.show_chat_tooltip")
Dim Xsell_source As String = jResp.StringOf("settings.cross_sell.xsell_source")
Dim Gooddata_advanced_analyticsEnabled As String = jResp.StringOf("settings.gooddata_advanced_analytics.enabled")
Dim Has_google_apps As String = jResp.StringOf("settings.google_apps.has_google_apps")
Dim Has_google_apps_admin As String = jResp.StringOf("settings.google_apps.has_google_apps_admin")
Dim Check_group_name_uniqueness As String = jResp.StringOf("settings.groups.check_group_name_uniqueness")
Dim Attachment_size As String = jResp.StringOf("settings.limits.attachment_size")
Dim Pod_id As String = jResp.StringOf("settings.lotus.pod_id")
Dim Prefer_lotus As String = jResp.StringOf("settings.lotus.prefer_lotus")
Dim Reporting As String = jResp.StringOf("settings.lotus.reporting")
Dim Account_size As String = jResp.StringOf("settings.metrics.account_size")
Dim Checklist_onboarding_version As String = jResp.StringOf("settings.onboarding.checklist_onboarding_version")
Dim Onboarding_segments As String = jResp.StringOf("settings.onboarding.onboarding_segments")
Dim Product_sign_up As String = jResp.StringOf("settings.onboarding.product_sign_up")
Dim Autorouting_tag As String = jResp.StringOf("settings.routing.autorouting_tag")
Dim RoutingEnabled As String = jResp.StringOf("settings.routing.enabled")
Dim Max_email_capacity As String = jResp.StringOf("settings.routing.max_email_capacity")
Dim Max_messaging_capacity As String = jResp.StringOf("settings.routing.max_messaging_capacity")
Dim Reassignment_messaging_enabled As String = jResp.StringOf("settings.routing.reassignment_messaging_enabled")
Dim Reassignment_messaging_timeout As String = jResp.StringOf("settings.routing.reassignment_messaging_timeout")
Dim Reassignment_talk_timeout As String = jResp.StringOf("settings.routing.reassignment_talk_timeout")
Dim Macro_most_used As String = jResp.StringOf("settings.rule.macro_most_used")
Dim Macro_order As String = jResp.StringOf("settings.rule.macro_order")
Dim Using_skill_based_routing As String = jResp.StringOf("settings.rule.using_skill_based_routing")
Dim Email_channel As String = jResp.StringOf("settings.side_conversations.email_channel")
Dim Msteams_channel As String = jResp.StringOf("settings.side_conversations.msteams_channel")
Dim Show_in_context_panel As String = jResp.StringOf("settings.side_conversations.show_in_context_panel")
Dim Slack_channel As String = jResp.StringOf("settings.side_conversations.slack_channel")
Dim Tickets_channel As String = jResp.StringOf("settings.side_conversations.tickets_channel")
Dim Forum As String = jResp.StringOf("settings.statistics.forum")
Dim Rule_usage As String = jResp.StringOf("settings.statistics.rule_usage")
Dim Search As String = jResp.StringOf("settings.statistics.search")
Dim Raw_ticket_forms_instructions As String = jResp.StringOf("settings.ticket_form.raw_ticket_forms_instructions")
Dim Ticket_forms_instructions As String = jResp.StringOf("settings.ticket_form.ticket_forms_instructions")
Dim Accepted_new_collaboration_tos As String = jResp.StringOf("settings.tickets.accepted_new_collaboration_tos")
Dim Agent_collision As String = jResp.StringOf("settings.tickets.agent_collision")
Dim Agent_ticket_deletion As String = jResp.StringOf("settings.tickets.agent_ticket_deletion")
Dim Allow_group_reset As String = jResp.StringOf("settings.tickets.allow_group_reset")
Dim Assign_default_organization As String = jResp.StringOf("settings.tickets.assign_default_organization")
Dim Assign_tickets_upon_solve As String = jResp.StringOf("settings.tickets.assign_tickets_upon_solve")
Dim Auto_updated_ccs_followers_rules As String = jResp.StringOf("settings.tickets.auto_updated_ccs_followers_rules")
Dim Collaboration As String = jResp.StringOf("settings.tickets.collaboration")
Dim Comments_public_by_default As String = jResp.StringOf("settings.tickets.comments_public_by_default")
Dim Email_attachments As String = jResp.StringOf("settings.tickets.email_attachments")
Dim Emoji_autocompletion As String = jResp.StringOf("settings.tickets.emoji_autocompletion")
Dim Follower_and_email_cc_collaborations As String = jResp.StringOf("settings.tickets.follower_and_email_cc_collaborations")
Dim Has_color_text As String = jResp.StringOf("settings.tickets.has_color_text")
Dim Is_first_comment_private_enabled As String = jResp.StringOf("settings.tickets.is_first_comment_private_enabled")
Dim Light_agent_email_ccs_allowed As String = jResp.StringOf("settings.tickets.light_agent_email_ccs_allowed")
Dim List_empty_views As String = jResp.StringOf("settings.tickets.list_empty_views")
Dim List_newest_comments_first As String = jResp.StringOf("settings.tickets.list_newest_comments_first")
Dim Markdown_ticket_comments As String = jResp.StringOf("settings.tickets.markdown_ticket_comments")
Dim Maximum_personal_views_to_list As String = jResp.StringOf("settings.tickets.maximum_personal_views_to_list")
Dim Private_attachments As String = jResp.StringOf("settings.tickets.private_attachments")
Dim Rich_text_comments As String = jResp.StringOf("settings.tickets.rich_text_comments")
Dim Status_hold As String = jResp.StringOf("settings.tickets.status_hold")
Dim Tagging As String = jResp.StringOf("settings.tickets.tagging")
Dim TicketsUsing_skill_based_routing As String = jResp.StringOf("settings.tickets.using_skill_based_routing")
Dim Shorten_url As String = jResp.StringOf("settings.twitter.shorten_url")
Dim Agent_created_welcome_emails As String = jResp.StringOf("settings.user.agent_created_welcome_emails")
Dim End_user_phone_number_validation As String = jResp.StringOf("settings.user.end_user_phone_number_validation")
Dim Have_gravatars_enabled As String = jResp.StringOf("settings.user.have_gravatars_enabled")
Dim Language_selection As String = jResp.StringOf("settings.user.language_selection")
Dim Multiple_organizations As String = jResp.StringOf("settings.user.multiple_organizations")
Dim UserTagging As String = jResp.StringOf("settings.user.tagging")
Dim Time_zone_selection As String = jResp.StringOf("settings.user.time_zone_selection")
Dim Agent_confirmation_when_forwarding As String = jResp.StringOf("settings.voice.agent_confirmation_when_forwarding")
Dim Agent_wrap_up_after_calls As String = jResp.StringOf("settings.voice.agent_wrap_up_after_calls")
Dim VoiceEnabled As String = jResp.StringOf("settings.voice.enabled")
Dim Logging As String = jResp.StringOf("settings.voice.logging")
Dim Maximum_queue_size As String = jResp.StringOf("settings.voice.maximum_queue_size")
Dim Maximum_queue_wait_time As String = jResp.StringOf("settings.voice.maximum_queue_wait_time")
Dim Only_during_business_hours As String = jResp.StringOf("settings.voice.only_during_business_hours")
Dim Outbound_enabled As String = jResp.StringOf("settings.voice.outbound_enabled")
Dim Recordings_public As String = jResp.StringOf("settings.voice.recordings_public")
Dim Uk_mobile_forwarding As String = jResp.StringOf("settings.voice.uk_mobile_forwarding")
Dim i As Integer = 0
Dim count_i As Integer = jResp.SizeOfArray("settings.cdn.hosts")
While i < count_i
jResp.I = i
name = jResp.StringOf("settings.cdn.hosts[i].name")
url = jResp.StringOf("settings.cdn.hosts[i].url")
i = i + 1
End While
i = 0
count_i = jResp.SizeOfArray("settings.localization.locale_ids")
While i < count_i
jResp.I = i
strVal = jResp.StringOf("settings.localization.locale_ids[i]")
i = i + 1
End While
i = 0
count_i = jResp.SizeOfArray("settings.rule.skill_based_filtered_views")
While i < count_i
jResp.I = i
in523 = jResp.StringOf("settings.rule.skill_based_filtered_views[i].in523")
estc = jResp.StringOf("settings.rule.skill_based_filtered_views[i].estc")
i = i + 1
End While
i = 0
count_i = jResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses")
While i < count_i
jResp.I = i
strVal = jResp.StringOf("settings.ticket_sharing_partners.support_addresses[i]")
i = i + 1
End While
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Update Account Settings",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
