Chilkat Online Tools

VB6 / Support API / List Ticket Skips

Back to Collection Items

' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New ChilkatHttp
Dim success As Long

http.BasicAuth = 1
http.Login = "login"
http.Password = "password"

Dim queryParams As New ChilkatJsonObject
success = queryParams.UpdateString("sort_order","asc")

http.SetRequestHeader "Accept","application/json"

Dim resp As ChilkatHttpResponse
Set resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/users/:user_id/skips",queryParams)
If (http.LastMethodSuccess = 0) Then
    Debug.Print http.LastErrorText
    Exit Sub
End If

Dim sbResponseBody As New ChilkatStringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New ChilkatJsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0

Debug.Print "Response Body:"
Debug.Print jResp.Emit()

Dim respStatusCode As Long
respStatusCode = resp.StatusCode
Debug.Print "Response Status Code = " & respStatusCode
If (respStatusCode >= 400) Then
    Debug.Print "Response Header:"
    Debug.Print resp.Header
    Debug.Print "Failed."

    Exit Sub
End If

' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "skips": [
'     {
'       "created_at": "<dateTime>",
'       "id": "<integer>",
'       "reason": "<string>",
'       "ticket": {
'         "requester_id": "<integer>",
'         "allow_attachments": "<boolean>",
'         "allow_channelback": "<boolean>",
'         "assignee_email": "<string>",
'         "assignee_id": "<integer>",
'         "attribute_value_ids": "<array>",
'         "brand_id": "<integer>",
'         "collaborator_ids": "<array>",
'         "collaborators": [
'           {
'             "email": "<email>",
'             "name": "<string>"
'           },
'           {
'             "email": "<email>",
'             "name": "<string>"
'           }
'         ],
'         "comment": {},
'         "created_at": "<dateTime>",
'         "custom_fields": "<array>",
'         "custom_status_id": "<integer>",
'         "description": "<string>",
'         "due_at": "<dateTime>",
'         "email_cc_ids": "<array>",
'         "email_ccs": {},
'         "external_id": "<string>",
'         "follower_ids": "<array>",
'         "followers": {},
'         "followup_ids": "<array>",
'         "forum_topic_id": "<integer>",
'         "from_messaging_channel": "<boolean>",
'         "group_id": "<integer>",
'         "has_incidents": "<boolean>",
'         "id": "<integer>",
'         "is_public": "<boolean>",
'         "macro_id": "<integer>",
'         "macro_ids": "<array>",
'         "metadata": {},
'         "organization_id": "<integer>",
'         "priority": "urgent",
'         "problem_id": "<integer>",
'         "raw_subject": "<string>",
'         "recipient": "<string>",
'         "requester": {},
'         "safe_update": "<boolean>",
'         "satisfaction_rating": {
'           "in_56": -77996997,
'           "magnae7": "quis aliqua voluptate et",
'           "deseruntc1e": false
'         },
'         "sharing_agreement_ids": "<array>",
'         "status": "closed",
'         "subject": "<string>",
'         "submitter_id": "<integer>",
'         "tags": "<array>",
'         "ticket_form_id": "<integer>",
'         "type": "task",
'         "updated_at": "<dateTime>",
'         "updated_stamp": "<string>",
'         "url": "<string>",
'         "via": {
'           "channel": "<string>",
'           "source": {
'             "utacc": "do aliqua magn",
'             "enim049": false,
'             "in__": "culpa officia ex non",
'             "reprehenderit_06": -27967024
'           }
'         },
'         "via_followup_source_id": "<integer>",
'         "via_id": "<integer>",
'         "voice_comment": {}
'       },
'       "ticket_id": "<integer>",
'       "updated_at": "<dateTime>",
'       "user_id": "<integer>"
'     },
'     {
'       "created_at": "<dateTime>",
'       "id": "<integer>",
'       "reason": "<string>",
'       "ticket": {
'         "requester_id": "<integer>",
'         "allow_attachments": "<boolean>",
'         "allow_channelback": "<boolean>",
'         "assignee_email": "<string>",
'         "assignee_id": "<integer>",
'         "attribute_value_ids": "<array>",
'         "brand_id": "<integer>",
'         "collaborator_ids": "<array>",
'         "collaborators": [
'           {
'             "email": "<email>",
'             "name": "<string>"
'           },
'           {
'             "email": "<email>",
'             "name": "<string>"
'           }
'         ],
'         "comment": {},
'         "created_at": "<dateTime>",
'         "custom_fields": "<array>",
'         "custom_status_id": "<integer>",
'         "description": "<string>",
'         "due_at": "<dateTime>",
'         "email_cc_ids": "<array>",
'         "email_ccs": {},
'         "external_id": "<string>",
'         "follower_ids": "<array>",
'         "followers": {},
'         "followup_ids": "<array>",
'         "forum_topic_id": "<integer>",
'         "from_messaging_channel": "<boolean>",
'         "group_id": "<integer>",
'         "has_incidents": "<boolean>",
'         "id": "<integer>",
'         "is_public": "<boolean>",
'         "macro_id": "<integer>",
'         "macro_ids": "<array>",
'         "metadata": {},
'         "organization_id": "<integer>",
'         "priority": "urgent",
'         "problem_id": "<integer>",
'         "raw_subject": "<string>",
'         "recipient": "<string>",
'         "requester": {},
'         "safe_update": "<boolean>",
'         "satisfaction_rating": {
'           "velit_05": -77931495
'         },
'         "sharing_agreement_ids": "<array>",
'         "status": "closed",
'         "subject": "<string>",
'         "submitter_id": "<integer>",
'         "tags": "<array>",
'         "ticket_form_id": "<integer>",
'         "type": "problem",
'         "updated_at": "<dateTime>",
'         "updated_stamp": "<string>",
'         "url": "<string>",
'         "via": {
'           "channel": "<string>",
'           "source": {
'             "tempor__e": -69130011
'           }
'         },
'         "via_followup_source_id": "<integer>",
'         "via_id": "<integer>",
'         "voice_comment": {}
'       },
'       "ticket_id": "<integer>",
'       "updated_at": "<dateTime>",
'       "user_id": "<integer>"
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim created_at As String
Dim id As String
Dim reason As String
Dim Requester_id As String
Dim Allow_attachments As String
Dim Allow_channelback As String
Dim Assignee_email As String
Dim Assignee_id As String
Dim Attribute_value_ids As String
Dim Brand_id As String
Dim Collaborator_ids As String
Dim Created_at As String
Dim Custom_fields As String
Dim Custom_status_id As String
Dim Description As String
Dim Due_at As String
Dim Email_cc_ids As String
Dim External_id As String
Dim Follower_ids As String
Dim Followup_ids As String
Dim Forum_topic_id As String
Dim From_messaging_channel As String
Dim Group_id As String
Dim Has_incidents As String
Dim Id As String
Dim Is_public As String
Dim Macro_id As String
Dim Macro_ids As String
Dim Organization_id As String
Dim Priority As String
Dim Problem_id As String
Dim Raw_subject As String
Dim Recipient As String
Dim Safe_update As String
Dim In_56 As Long
Dim Magnae7 As String
Dim Deseruntc1e As Long
Dim Sharing_agreement_ids As String
Dim Status As String
Dim Subject As String
Dim Submitter_id As String
Dim Tags As String
Dim Ticket_form_id As String
Dim v_Type As String
Dim Updated_at As String
Dim Updated_stamp As String
Dim v_Url As String
Dim Channel As String
Dim Utacc As String
Dim Enim049 As Long
Dim In__ As String
Dim Reprehenderit_06 As Long
Dim Via_followup_source_id As String
Dim Via_id As String
Dim ticket_id As String
Dim updated_at As String
Dim user_id As String
Dim Velit_05 As Long
Dim Tempor__e As Long
Dim j As Long
Dim count_j As Long
Dim email As String
Dim name As String

Dim i As Long
i = 0
Dim count_i As Long
count_i = jResp.SizeOfArray("skips")
Do While i < count_i
    jResp.I = i
    created_at = jResp.StringOf("skips[i].created_at")
    id = jResp.StringOf("skips[i].id")
    reason = jResp.StringOf("skips[i].reason")
    Requester_id = jResp.StringOf("skips[i].ticket.requester_id")
    Allow_attachments = jResp.StringOf("skips[i].ticket.allow_attachments")
    Allow_channelback = jResp.StringOf("skips[i].ticket.allow_channelback")
    Assignee_email = jResp.StringOf("skips[i].ticket.assignee_email")
    Assignee_id = jResp.StringOf("skips[i].ticket.assignee_id")
    Attribute_value_ids = jResp.StringOf("skips[i].ticket.attribute_value_ids")
    Brand_id = jResp.StringOf("skips[i].ticket.brand_id")
    Collaborator_ids = jResp.StringOf("skips[i].ticket.collaborator_ids")
    Created_at = jResp.StringOf("skips[i].ticket.created_at")
    Custom_fields = jResp.StringOf("skips[i].ticket.custom_fields")
    Custom_status_id = jResp.StringOf("skips[i].ticket.custom_status_id")
    Description = jResp.StringOf("skips[i].ticket.description")
    Due_at = jResp.StringOf("skips[i].ticket.due_at")
    Email_cc_ids = jResp.StringOf("skips[i].ticket.email_cc_ids")
    External_id = jResp.StringOf("skips[i].ticket.external_id")
    Follower_ids = jResp.StringOf("skips[i].ticket.follower_ids")
    Followup_ids = jResp.StringOf("skips[i].ticket.followup_ids")
    Forum_topic_id = jResp.StringOf("skips[i].ticket.forum_topic_id")
    From_messaging_channel = jResp.StringOf("skips[i].ticket.from_messaging_channel")
    Group_id = jResp.StringOf("skips[i].ticket.group_id")
    Has_incidents = jResp.StringOf("skips[i].ticket.has_incidents")
    Id = jResp.StringOf("skips[i].ticket.id")
    Is_public = jResp.StringOf("skips[i].ticket.is_public")
    Macro_id = jResp.StringOf("skips[i].ticket.macro_id")
    Macro_ids = jResp.StringOf("skips[i].ticket.macro_ids")
    Organization_id = jResp.StringOf("skips[i].ticket.organization_id")
    Priority = jResp.StringOf("skips[i].ticket.priority")
    Problem_id = jResp.StringOf("skips[i].ticket.problem_id")
    Raw_subject = jResp.StringOf("skips[i].ticket.raw_subject")
    Recipient = jResp.StringOf("skips[i].ticket.recipient")
    Safe_update = jResp.StringOf("skips[i].ticket.safe_update")
    In_56 = jResp.IntOf("skips[i].ticket.satisfaction_rating.in_56")
    Magnae7 = jResp.StringOf("skips[i].ticket.satisfaction_rating.magnae7")
    Deseruntc1e = jResp.BoolOf("skips[i].ticket.satisfaction_rating.deseruntc1e")
    Sharing_agreement_ids = jResp.StringOf("skips[i].ticket.sharing_agreement_ids")
    Status = jResp.StringOf("skips[i].ticket.status")
    Subject = jResp.StringOf("skips[i].ticket.subject")
    Submitter_id = jResp.StringOf("skips[i].ticket.submitter_id")
    Tags = jResp.StringOf("skips[i].ticket.tags")
    Ticket_form_id = jResp.StringOf("skips[i].ticket.ticket_form_id")
    v_Type = jResp.StringOf("skips[i].ticket.type")
    Updated_at = jResp.StringOf("skips[i].ticket.updated_at")
    Updated_stamp = jResp.StringOf("skips[i].ticket.updated_stamp")
    v_Url = jResp.StringOf("skips[i].ticket.url")
    Channel = jResp.StringOf("skips[i].ticket.via.channel")
    Utacc = jResp.StringOf("skips[i].ticket.via.source.utacc")
    Enim049 = jResp.BoolOf("skips[i].ticket.via.source.enim049")
    In__ = jResp.StringOf("skips[i].ticket.via.source.in__")
    Reprehenderit_06 = jResp.IntOf("skips[i].ticket.via.source.reprehenderit_06")
    Via_followup_source_id = jResp.StringOf("skips[i].ticket.via_followup_source_id")
    Via_id = jResp.StringOf("skips[i].ticket.via_id")
    ticket_id = jResp.StringOf("skips[i].ticket_id")
    updated_at = jResp.StringOf("skips[i].updated_at")
    user_id = jResp.StringOf("skips[i].user_id")
    Velit_05 = jResp.IntOf("skips[i].ticket.satisfaction_rating.velit_05")
    Tempor__e = jResp.IntOf("skips[i].ticket.via.source.tempor__e")
    j = 0
    count_j = jResp.SizeOfArray("skips[i].ticket.collaborators")
    Do While j < count_j
        jResp.J = j
        email = jResp.StringOf("skips[i].ticket.collaborators[j].email")
        name = jResp.StringOf("skips[i].ticket.collaborators[j].name")
        j = j + 1
    Loop
    i = i + 1
Loop

Curl Command

curl  -u login:password -G -d "sort_order=asc"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/users/:user_id/skips

Postman Collection Item JSON

{
  "name": "List Ticket Skips",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "users",
        ":user_id",
        "skips"
      ],
      "query": [
        {
          "key": "sort_order",
          "value": "asc",
          "description": "Sort order. Defaults to \"asc\""
        }
      ],
      "variable": [
        {
          "key": "user_id",
          "value": "<integer>"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "Archived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nthe Support Help Center.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n* Agents with \"View only\" or higher reports permissions in Support.\n  These permissions are distinct from Explore permissions.\n* Agents retrieving their own skips\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "users",
            ":user_id",
            "skips"
          ],
          "query": [
            {
              "key": "sort_order",
              "value": "asc",
              "description": "Sort order. Defaults to \"asc\""
            }
          ],
          "variable": [
            {
              "key": "user_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"skips\": [\n    {\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"ticket\": {\n        \"requester_id\": \"<integer>\",\n        \"allow_attachments\": \"<boolean>\",\n        \"allow_channelback\": \"<boolean>\",\n        \"assignee_email\": \"<string>\",\n        \"assignee_id\": \"<integer>\",\n        \"attribute_value_ids\": \"<array>\",\n        \"brand_id\": \"<integer>\",\n        \"collaborator_ids\": \"<array>\",\n        \"collaborators\": [\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          },\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          }\n        ],\n        \"comment\": {},\n        \"created_at\": \"<dateTime>\",\n        \"custom_fields\": \"<array>\",\n        \"custom_status_id\": \"<integer>\",\n        \"description\": \"<string>\",\n        \"due_at\": \"<dateTime>\",\n        \"email_cc_ids\": \"<array>\",\n        \"email_ccs\": {},\n        \"external_id\": \"<string>\",\n        \"follower_ids\": \"<array>\",\n        \"followers\": {},\n        \"followup_ids\": \"<array>\",\n        \"forum_topic_id\": \"<integer>\",\n        \"from_messaging_channel\": \"<boolean>\",\n        \"group_id\": \"<integer>\",\n        \"has_incidents\": \"<boolean>\",\n        \"id\": \"<integer>\",\n        \"is_public\": \"<boolean>\",\n        \"macro_id\": \"<integer>\",\n        \"macro_ids\": \"<array>\",\n        \"metadata\": {},\n        \"organization_id\": \"<integer>\",\n        \"priority\": \"urgent\",\n        \"problem_id\": \"<integer>\",\n        \"raw_subject\": \"<string>\",\n        \"recipient\": \"<string>\",\n        \"requester\": {},\n        \"safe_update\": \"<boolean>\",\n        \"satisfaction_rating\": {\n          \"in_56\": -77996997,\n          \"magnae7\": \"quis aliqua voluptate et\",\n          \"deseruntc1e\": false\n        },\n        \"sharing_agreement_ids\": \"<array>\",\n        \"status\": \"closed\",\n        \"subject\": \"<string>\",\n        \"submitter_id\": \"<integer>\",\n        \"tags\": \"<array>\",\n        \"ticket_form_id\": \"<integer>\",\n        \"type\": \"task\",\n        \"updated_at\": \"<dateTime>\",\n        \"updated_stamp\": \"<string>\",\n        \"url\": \"<string>\",\n        \"via\": {\n          \"channel\": \"<string>\",\n          \"source\": {\n            \"utacc\": \"do aliqua magn\",\n            \"enim049\": false,\n            \"in__\": \"culpa officia ex non\",\n            \"reprehenderit_06\": -27967024\n          }\n        },\n        \"via_followup_source_id\": \"<integer>\",\n        \"via_id\": \"<integer>\",\n        \"voice_comment\": {}\n      },\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"user_id\": \"<integer>\"\n    },\n    {\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"ticket\": {\n        \"requester_id\": \"<integer>\",\n        \"allow_attachments\": \"<boolean>\",\n        \"allow_channelback\": \"<boolean>\",\n        \"assignee_email\": \"<string>\",\n        \"assignee_id\": \"<integer>\",\n        \"attribute_value_ids\": \"<array>\",\n        \"brand_id\": \"<integer>\",\n        \"collaborator_ids\": \"<array>\",\n        \"collaborators\": [\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          },\n          {\n            \"email\": \"<email>\",\n            \"name\": \"<string>\"\n          }\n        ],\n        \"comment\": {},\n        \"created_at\": \"<dateTime>\",\n        \"custom_fields\": \"<array>\",\n        \"custom_status_id\": \"<integer>\",\n        \"description\": \"<string>\",\n        \"due_at\": \"<dateTime>\",\n        \"email_cc_ids\": \"<array>\",\n        \"email_ccs\": {},\n        \"external_id\": \"<string>\",\n        \"follower_ids\": \"<array>\",\n        \"followers\": {},\n        \"followup_ids\": \"<array>\",\n        \"forum_topic_id\": \"<integer>\",\n        \"from_messaging_channel\": \"<boolean>\",\n        \"group_id\": \"<integer>\",\n        \"has_incidents\": \"<boolean>\",\n        \"id\": \"<integer>\",\n        \"is_public\": \"<boolean>\",\n        \"macro_id\": \"<integer>\",\n        \"macro_ids\": \"<array>\",\n        \"metadata\": {},\n        \"organization_id\": \"<integer>\",\n        \"priority\": \"urgent\",\n        \"problem_id\": \"<integer>\",\n        \"raw_subject\": \"<string>\",\n        \"recipient\": \"<string>\",\n        \"requester\": {},\n        \"safe_update\": \"<boolean>\",\n        \"satisfaction_rating\": {\n          \"velit_05\": -77931495\n        },\n        \"sharing_agreement_ids\": \"<array>\",\n        \"status\": \"closed\",\n        \"subject\": \"<string>\",\n        \"submitter_id\": \"<integer>\",\n        \"tags\": \"<array>\",\n        \"ticket_form_id\": \"<integer>\",\n        \"type\": \"problem\",\n        \"updated_at\": \"<dateTime>\",\n        \"updated_stamp\": \"<string>\",\n        \"url\": \"<string>\",\n        \"via\": {\n          \"channel\": \"<string>\",\n          \"source\": {\n            \"tempor__e\": -69130011\n          }\n        },\n        \"via_followup_source_id\": \"<integer>\",\n        \"via_id\": \"<integer>\",\n        \"voice_comment\": {}\n      },\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"user_id\": \"<integer>\"\n    }\n  ]\n}"
    }
  ]
}