Chilkat Online Tools

VB6 / Support API / List Comments

Back to Collection Items

' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New ChilkatHttp
Dim success As Long

http.BasicAuth = 1
http.Login = "login"
http.Password = "password"

Dim queryParams As New ChilkatJsonObject
success = queryParams.UpdateString("include_inline_images","<boolean>")
success = queryParams.UpdateString("include","<string>")

http.SetRequestHeader "Accept","application/json"

Dim resp As ChilkatHttpResponse
Set resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments",queryParams)
If (http.LastMethodSuccess = 0) Then
    Debug.Print http.LastErrorText
    Exit Sub
End If

Dim sbResponseBody As New ChilkatStringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New ChilkatJsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0

Debug.Print "Response Body:"
Debug.Print jResp.Emit()

Dim respStatusCode As Long
respStatusCode = resp.StatusCode
Debug.Print "Response Status Code = " & respStatusCode
If (respStatusCode >= 400) Then
    Debug.Print "Response Header:"
    Debug.Print resp.Header
    Debug.Print "Failed."

    Exit Sub
End If

' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "comments": [
'     {
'       "attachments": [
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         },
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         }
'       ],
'       "audit_id": "<integer>",
'       "author_id": "<integer>",
'       "body": "<string>",
'       "created_at": "<dateTime>",
'       "html_body": "<string>",
'       "id": "<integer>",
'       "metadata": {
'         "cillum_7ae": "laboris nulla fugiat",
'         "sunt2": 25522168.26328881,
'         "laboris__": true
'       },
'       "plain_body": "<string>",
'       "public": "<boolean>",
'       "type": "<string>",
'       "uploads": [
'         "<string>",
'         "<string>"
'       ],
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "incididunt03e": false,
'           "eiusmod_4": -36679297,
'           "esse7": 87176441
'         }
'       }
'     },
'     {
'       "attachments": [
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         },
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         }
'       ],
'       "audit_id": "<integer>",
'       "author_id": "<integer>",
'       "body": "<string>",
'       "created_at": "<dateTime>",
'       "html_body": "<string>",
'       "id": "<integer>",
'       "metadata": {
'         "nisi04": false
'       },
'       "plain_body": "<string>",
'       "public": "<boolean>",
'       "type": "<string>",
'       "uploads": [
'         "<string>",
'         "<string>"
'       ],
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "amet__": 87553399
'         }
'       }
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim audit_id As String
Dim author_id As String
Dim body As String
Dim created_at As String
Dim html_body As String
Dim id As String
Dim Cillum_7ae As String
Dim Sunt2 As String
Dim Laboris__ As Long
Dim plain_body As String
Dim v_public As String
Dim v_type As String
Dim Channel As String
Dim Incididunt03e As Long
Dim Eiusmod_4 As Long
Dim Esse7 As Long
Dim Nisi04 As Long
Dim Amet__ As Long
Dim j As Long
Dim count_j As Long
Dim content_type As String
Dim content_url As String
Dim deleted As String
Dim file_name As String
Dim height As String
Dim inline As String
Dim malware_access_override As String
Dim malware_scan_result As String
Dim mapped_content_url As String
Dim size As String
Dim url As String
Dim width As String
Dim k As Long
Dim count_k As Long
Dim strVal As String

Dim i As Long
i = 0
Dim count_i As Long
count_i = jResp.SizeOfArray("comments")
Do While i < count_i
    jResp.I = i
    audit_id = jResp.StringOf("comments[i].audit_id")
    author_id = jResp.StringOf("comments[i].author_id")
    body = jResp.StringOf("comments[i].body")
    created_at = jResp.StringOf("comments[i].created_at")
    html_body = jResp.StringOf("comments[i].html_body")
    id = jResp.StringOf("comments[i].id")
    Cillum_7ae = jResp.StringOf("comments[i].metadata.cillum_7ae")
    Sunt2 = jResp.StringOf("comments[i].metadata.sunt2")
    Laboris__ = jResp.BoolOf("comments[i].metadata.laboris__")
    plain_body = jResp.StringOf("comments[i].plain_body")
    v_public = jResp.StringOf("comments[i].public")
    v_type = jResp.StringOf("comments[i].type")
    Channel = jResp.StringOf("comments[i].via.channel")
    Incididunt03e = jResp.BoolOf("comments[i].via.source.incididunt03e")
    Eiusmod_4 = jResp.IntOf("comments[i].via.source.eiusmod_4")
    Esse7 = jResp.IntOf("comments[i].via.source.esse7")
    Nisi04 = jResp.BoolOf("comments[i].metadata.nisi04")
    Amet__ = jResp.IntOf("comments[i].via.source.amet__")
    j = 0
    count_j = jResp.SizeOfArray("comments[i].attachments")
    Do While j < count_j
        jResp.J = j
        content_type = jResp.StringOf("comments[i].attachments[j].content_type")
        content_url = jResp.StringOf("comments[i].attachments[j].content_url")
        deleted = jResp.StringOf("comments[i].attachments[j].deleted")
        file_name = jResp.StringOf("comments[i].attachments[j].file_name")
        height = jResp.StringOf("comments[i].attachments[j].height")
        id = jResp.StringOf("comments[i].attachments[j].id")
        inline = jResp.StringOf("comments[i].attachments[j].inline")
        malware_access_override = jResp.StringOf("comments[i].attachments[j].malware_access_override")
        malware_scan_result = jResp.StringOf("comments[i].attachments[j].malware_scan_result")
        mapped_content_url = jResp.StringOf("comments[i].attachments[j].mapped_content_url")
        size = jResp.StringOf("comments[i].attachments[j].size")
        url = jResp.StringOf("comments[i].attachments[j].url")
        width = jResp.StringOf("comments[i].attachments[j].width")
        k = 0
        count_k = jResp.SizeOfArray("comments[i].attachments[j].thumbnails")
        Do While k < count_k
            jResp.K = k
            content_type = jResp.StringOf("comments[i].attachments[j].thumbnails[k].content_type")
            content_url = jResp.StringOf("comments[i].attachments[j].thumbnails[k].content_url")
            deleted = jResp.StringOf("comments[i].attachments[j].thumbnails[k].deleted")
            file_name = jResp.StringOf("comments[i].attachments[j].thumbnails[k].file_name")
            height = jResp.StringOf("comments[i].attachments[j].thumbnails[k].height")
            id = jResp.StringOf("comments[i].attachments[j].thumbnails[k].id")
            inline = jResp.StringOf("comments[i].attachments[j].thumbnails[k].inline")
            malware_access_override = jResp.StringOf("comments[i].attachments[j].thumbnails[k].malware_access_override")
            malware_scan_result = jResp.StringOf("comments[i].attachments[j].thumbnails[k].malware_scan_result")
            mapped_content_url = jResp.StringOf("comments[i].attachments[j].thumbnails[k].mapped_content_url")
            size = jResp.StringOf("comments[i].attachments[j].thumbnails[k].size")
            url = jResp.StringOf("comments[i].attachments[j].thumbnails[k].url")
            width = jResp.StringOf("comments[i].attachments[j].thumbnails[k].width")
            k = k + 1
        Loop
        j = j + 1
    Loop
    j = 0
    count_j = jResp.SizeOfArray("comments[i].uploads")
    Do While j < count_j
        jResp.J = j
        strVal = jResp.StringOf("comments[i].uploads[j]")
        j = j + 1
    Loop
    i = i + 1
Loop

Curl Command

curl  -u login:password -G -d "include_inline_images=%3Cboolean%3E"
	-d "include=%3Cstring%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments

Postman Collection Item JSON

{
  "name": "List Comments",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "comments"
      ],
      "query": [
        {
          "key": "include_inline_images",
          "value": "<boolean>",
          "description": "Default is false. When true, inline images are also listed as attachments in the response"
        },
        {
          "key": "include",
          "value": "<string>",
          "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
        }
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the comments added to the ticket.\n\nEach comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. For security reasons, take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access these files. See [Working with url properties](/documentation/ticketing/managing-tickets/working-with-url-properties).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name   | Type   | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no       | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name         | Type   | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_order` | string | no       | One of `asc`, `desc`. Defaults to `asc`\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "comments"
          ],
          "query": [
            {
              "key": "include_inline_images",
              "value": "<boolean>",
              "description": "Default is false. When true, inline images are also listed as attachments in the response"
            },
            {
              "key": "include",
              "value": "<string>",
              "description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
            }
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"comments\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"cillum_7ae\": \"laboris nulla fugiat\",\n        \"sunt2\": 25522168.26328881,\n        \"laboris__\": true\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"incididunt03e\": false,\n          \"eiusmod_4\": -36679297,\n          \"esse7\": 87176441\n        }\n      }\n    },\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": 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