Chilkat Online Tools

VB6 / Support API / Recover Suspended Ticket

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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New ChilkatHttp
Dim success As Long

http.BasicAuth = 1
http.Login = "login"
http.Password = "password"

http.SetRequestHeader "Accept","application/json"

Dim resp As ChilkatHttpResponse
Set resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/suspended_tickets/:id/recover")
If (http.LastMethodSuccess = 0) Then
    Debug.Print http.LastErrorText
    Exit Sub
End If

Dim sbResponseBody As New ChilkatStringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New ChilkatJsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0

Debug.Print "Response Body:"
Debug.Print jResp.Emit()

Dim respStatusCode As Long
respStatusCode = resp.StatusCode
Debug.Print "Response Status Code = " & respStatusCode
If (respStatusCode >= 400) Then
    Debug.Print "Response Header:"
    Debug.Print resp.Header
    Debug.Print "Failed."

    Exit Sub
End If

' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "ticket": [
'     {
'       "attachments": [
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         },
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         }
'       ],
'       "author": {
'         "email": "<string>",
'         "id": "<integer>",
'         "name": "<string>"
'       },
'       "brand_id": "<integer>",
'       "cause": "<string>",
'       "cause_id": "<integer>",
'       "content": "<string>",
'       "created_at": "<dateTime>",
'       "id": "<integer>",
'       "message_id": "<string>",
'       "recipient": "<string>",
'       "subject": "<string>",
'       "ticket_id": "<integer>",
'       "updated_at": "<dateTime>",
'       "url": "<string>",
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "from": {
'             "address": "<string>",
'             "id": "<integer>",
'             "name": "<string>",
'             "title": "<string>"
'           },
'           "rel": "<string>",
'           "to": {
'             "address": "<string>",
'             "name": "<string>"
'           }
'         }
'       }
'     },
'     {
'       "attachments": [
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         },
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         }
'       ],
'       "author": {
'         "email": "<string>",
'         "id": "<integer>",
'         "name": "<string>"
'       },
'       "brand_id": "<integer>",
'       "cause": "<string>",
'       "cause_id": "<integer>",
'       "content": "<string>",
'       "created_at": "<dateTime>",
'       "id": "<integer>",
'       "message_id": "<string>",
'       "recipient": "<string>",
'       "subject": "<string>",
'       "ticket_id": "<integer>",
'       "updated_at": "<dateTime>",
'       "url": "<string>",
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "from": {
'             "address": "<string>",
'             "id": "<integer>",
'             "name": "<string>",
'             "title": "<string>"
'           },
'           "rel": "<string>",
'           "to": {
'             "address": "<string>",
'             "name": "<string>"
'           },
'           "cupidatat__c": false,
'           "officiad": -60680586
'         }
'       }
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim v_Email As String
Dim Id As String
Dim Name As String
Dim brand_id As String
Dim cause As String
Dim cause_id As String
Dim content As String
Dim created_at As String
Dim id As String
Dim message_id As String
Dim recipient As String
Dim subject As String
Dim ticket_id As String
Dim updated_at As String
Dim url As String
Dim Channel As String
Dim Address As String
Dim FromId As String
Dim FromName As String
Dim Title As String
Dim Rel As String
Dim ToAddress As String
Dim ToName As String
Dim Cupidatat__c As Long
Dim Officiad As Long
Dim j As Long
Dim count_j As Long
Dim content_type As String
Dim content_url As String
Dim deleted As String
Dim file_name As String
Dim height As String
Dim inline As String
Dim malware_access_override As String
Dim malware_scan_result As String
Dim mapped_content_url As String
Dim size As String
Dim width As String
Dim k As Long
Dim count_k As Long

Dim i As Long
i = 0
Dim count_i As Long
count_i = jResp.SizeOfArray("ticket")
Do While i < count_i
    jResp.I = i
    v_Email = jResp.StringOf("ticket[i].author.email")
    Id = jResp.StringOf("ticket[i].author.id")
    Name = jResp.StringOf("ticket[i].author.name")
    brand_id = jResp.StringOf("ticket[i].brand_id")
    cause = jResp.StringOf("ticket[i].cause")
    cause_id = jResp.StringOf("ticket[i].cause_id")
    content = jResp.StringOf("ticket[i].content")
    created_at = jResp.StringOf("ticket[i].created_at")
    id = jResp.StringOf("ticket[i].id")
    message_id = jResp.StringOf("ticket[i].message_id")
    recipient = jResp.StringOf("ticket[i].recipient")
    subject = jResp.StringOf("ticket[i].subject")
    ticket_id = jResp.StringOf("ticket[i].ticket_id")
    updated_at = jResp.StringOf("ticket[i].updated_at")
    url = jResp.StringOf("ticket[i].url")
    Channel = jResp.StringOf("ticket[i].via.channel")
    Address = jResp.StringOf("ticket[i].via.source.from.address")
    FromId = jResp.StringOf("ticket[i].via.source.from.id")
    FromName = jResp.StringOf("ticket[i].via.source.from.name")
    Title = jResp.StringOf("ticket[i].via.source.from.title")
    Rel = jResp.StringOf("ticket[i].via.source.rel")
    ToAddress = jResp.StringOf("ticket[i].via.source.to.address")
    ToName = jResp.StringOf("ticket[i].via.source.to.name")
    Cupidatat__c = jResp.BoolOf("ticket[i].via.source.cupidatat__c")
    Officiad = jResp.IntOf("ticket[i].via.source.officiad")
    j = 0
    count_j = jResp.SizeOfArray("ticket[i].attachments")
    Do While j < count_j
        jResp.J = j
        content_type = jResp.StringOf("ticket[i].attachments[j].content_type")
        content_url = jResp.StringOf("ticket[i].attachments[j].content_url")
        deleted = jResp.StringOf("ticket[i].attachments[j].deleted")
        file_name = jResp.StringOf("ticket[i].attachments[j].file_name")
        height = jResp.StringOf("ticket[i].attachments[j].height")
        id = jResp.StringOf("ticket[i].attachments[j].id")
        inline = jResp.StringOf("ticket[i].attachments[j].inline")
        malware_access_override = jResp.StringOf("ticket[i].attachments[j].malware_access_override")
        malware_scan_result = jResp.StringOf("ticket[i].attachments[j].malware_scan_result")
        mapped_content_url = jResp.StringOf("ticket[i].attachments[j].mapped_content_url")
        size = jResp.StringOf("ticket[i].attachments[j].size")
        url = jResp.StringOf("ticket[i].attachments[j].url")
        width = jResp.StringOf("ticket[i].attachments[j].width")
        k = 0
        count_k = jResp.SizeOfArray("ticket[i].attachments[j].thumbnails")
        Do While k < count_k
            jResp.K = k
            content_type = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].content_type")
            content_url = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].content_url")
            deleted = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].deleted")
            file_name = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].file_name")
            height = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].height")
            id = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].id")
            inline = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].inline")
            malware_access_override = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].malware_access_override")
            malware_scan_result = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].malware_scan_result")
            mapped_content_url = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].mapped_content_url")
            size = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].size")
            url = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].url")
            width = jResp.StringOf("ticket[i].attachments[j].thumbnails[k].width")
            k = k + 1
        Loop
        j = j + 1
    Loop
    i = i + 1
Loop

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets/:id/recover

Postman Collection Item JSON

{
  "name": "Recover Suspended Ticket",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "suspended_tickets",
        ":id",
        "recover"
      ],
      "variable": [
        {
          "key": "id",
          "value": "<number>"
        }
      ]
    },
    "description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\n#### Allowed For\n\n* Unrestricted agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "suspended_tickets",
            ":id",
            "recover"
          ],
          "variable": [
            {
              "key": "id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"author\": {\n        \"email\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"brand_id\": \"<integer>\",\n      \"cause\": \"<string>\",\n      \"cause_id\": \"<integer>\",\n      \"content\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"message_id\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"from\": {\n            \"address\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"name\": \"<string>\",\n            \"title\": \"<string>\"\n          },\n          \"rel\": \"<string>\",\n          \"to\": {\n            \"address\": \"<string>\",\n            \"name\": \"<string>\"\n          }\n        }\n      }\n    },\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": 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    }
  ]
}