Chilkat Online Tools

VB6 / Support API / Incremental Ticket Export, Time Based

Back to Collection Items

' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New ChilkatHttp
Dim success As Long

http.BasicAuth = 1
http.Login = "login"
http.Password = "password"

Dim queryParams As New ChilkatJsonObject
success = queryParams.UpdateString("start_time","<integer>")

http.SetRequestHeader "Accept","application/json"

Dim resp As ChilkatHttpResponse
Set resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/tickets",queryParams)
If (http.LastMethodSuccess = 0) Then
    Debug.Print http.LastErrorText
    Exit Sub
End If

Dim sbResponseBody As New ChilkatStringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New ChilkatJsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0

Debug.Print "Response Body:"
Debug.Print jResp.Emit()

Dim respStatusCode As Long
respStatusCode = resp.StatusCode
Debug.Print "Response Status Code = " & respStatusCode
If (respStatusCode >= 400) Then
    Debug.Print "Response Header:"
    Debug.Print resp.Header
    Debug.Print "Failed."

    Exit Sub
End If

' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "count": "<integer>",
'   "end_of_stream": "<boolean>",
'   "end_time": "<integer>",
'   "next_page": "<string>",
'   "tickets": [
'     {
'       "requester_id": "<integer>",
'       "allow_attachments": "<boolean>",
'       "allow_channelback": "<boolean>",
'       "assignee_email": "<string>",
'       "assignee_id": "<integer>",
'       "attribute_value_ids": "<array>",
'       "brand_id": "<integer>",
'       "collaborator_ids": "<array>",
'       "collaborators": [
'         {
'           "email": "<email>",
'           "name": "<string>"
'         },
'         {
'           "email": "<email>",
'           "name": "<string>"
'         }
'       ],
'       "comment": {},
'       "created_at": "<dateTime>",
'       "custom_fields": "<array>",
'       "custom_status_id": "<integer>",
'       "description": "<string>",
'       "due_at": "<dateTime>",
'       "email_cc_ids": "<array>",
'       "email_ccs": {},
'       "external_id": "<string>",
'       "follower_ids": "<array>",
'       "followers": {},
'       "followup_ids": "<array>",
'       "forum_topic_id": "<integer>",
'       "from_messaging_channel": "<boolean>",
'       "group_id": "<integer>",
'       "has_incidents": "<boolean>",
'       "id": "<integer>",
'       "is_public": "<boolean>",
'       "macro_id": "<integer>",
'       "macro_ids": "<array>",
'       "metadata": {},
'       "organization_id": "<integer>",
'       "priority": "high",
'       "problem_id": "<integer>",
'       "raw_subject": "<string>",
'       "recipient": "<string>",
'       "requester": {},
'       "safe_update": "<boolean>",
'       "satisfaction_rating": {
'         "aliquad0": false
'       },
'       "sharing_agreement_ids": "<array>",
'       "status": "pending",
'       "subject": "<string>",
'       "submitter_id": "<integer>",
'       "tags": "<array>",
'       "ticket_form_id": "<integer>",
'       "type": "question",
'       "updated_at": "<dateTime>",
'       "updated_stamp": "<string>",
'       "url": "<string>",
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "elit2f": -86657295.30733354
'         }
'       },
'       "via_followup_source_id": "<integer>",
'       "via_id": "<integer>",
'       "voice_comment": {}
'     },
'     {
'       "requester_id": "<integer>",
'       "allow_attachments": "<boolean>",
'       "allow_channelback": "<boolean>",
'       "assignee_email": "<string>",
'       "assignee_id": "<integer>",
'       "attribute_value_ids": "<array>",
'       "brand_id": "<integer>",
'       "collaborator_ids": "<array>",
'       "collaborators": [
'         {
'           "email": "<email>",
'           "name": "<string>"
'         },
'         {
'           "email": "<email>",
'           "name": "<string>"
'         }
'       ],
'       "comment": {},
'       "created_at": "<dateTime>",
'       "custom_fields": "<array>",
'       "custom_status_id": "<integer>",
'       "description": "<string>",
'       "due_at": "<dateTime>",
'       "email_cc_ids": "<array>",
'       "email_ccs": {},
'       "external_id": "<string>",
'       "follower_ids": "<array>",
'       "followers": {},
'       "followup_ids": "<array>",
'       "forum_topic_id": "<integer>",
'       "from_messaging_channel": "<boolean>",
'       "group_id": "<integer>",
'       "has_incidents": "<boolean>",
'       "id": "<integer>",
'       "is_public": "<boolean>",
'       "macro_id": "<integer>",
'       "macro_ids": "<array>",
'       "metadata": {},
'       "organization_id": "<integer>",
'       "priority": "high",
'       "problem_id": "<integer>",
'       "raw_subject": "<string>",
'       "recipient": "<string>",
'       "requester": {},
'       "safe_update": "<boolean>",
'       "satisfaction_rating": {
'         "minim_01": "minim tempor",
'         "ipsum8c2": false
'       },
'       "sharing_agreement_ids": "<array>",
'       "status": "open",
'       "subject": "<string>",
'       "submitter_id": "<integer>",
'       "tags": "<array>",
'       "ticket_form_id": "<integer>",
'       "type": "task",
'       "updated_at": "<dateTime>",
'       "updated_stamp": "<string>",
'       "url": "<string>",
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "nostrud_ee": "dolore veniam consequat"
'         }
'       },
'       "via_followup_source_id": "<integer>",
'       "via_id": "<integer>",
'       "voice_comment": {}
'     }
'   ]
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim requester_id As String
Dim allow_attachments As String
Dim allow_channelback As String
Dim assignee_email As String
Dim assignee_id As String
Dim attribute_value_ids As String
Dim brand_id As String
Dim collaborator_ids As String
Dim created_at As String
Dim custom_fields As String
Dim custom_status_id As String
Dim description As String
Dim due_at As String
Dim email_cc_ids As String
Dim external_id As String
Dim follower_ids As String
Dim followup_ids As String
Dim forum_topic_id As String
Dim from_messaging_channel As String
Dim group_id As String
Dim has_incidents As String
Dim id As String
Dim is_public As String
Dim macro_id As String
Dim macro_ids As String
Dim organization_id As String
Dim priority As String
Dim problem_id As String
Dim raw_subject As String
Dim recipient As String
Dim safe_update As String
Dim Aliquad0 As Long
Dim sharing_agreement_ids As String
Dim status As String
Dim subject As String
Dim submitter_id As String
Dim tags As String
Dim ticket_form_id As String
Dim v_type As String
Dim updated_at As String
Dim updated_stamp As String
Dim url As String
Dim Channel As String
Dim Elit2f As String
Dim via_followup_source_id As String
Dim via_id As String
Dim Minim_01 As String
Dim Ipsum8c2 As Long
Dim Nostrud_ee As String
Dim j As Long
Dim count_j As Long
Dim email As String
Dim name As String

Dim count As String
count = jResp.StringOf("count")
Dim end_of_stream As String
end_of_stream = jResp.StringOf("end_of_stream")
Dim end_time As String
end_time = jResp.StringOf("end_time")
Dim next_page As String
next_page = jResp.StringOf("next_page")
Dim i As Long
i = 0
Dim count_i As Long
count_i = jResp.SizeOfArray("tickets")
Do While i < count_i
    jResp.I = i
    requester_id = jResp.StringOf("tickets[i].requester_id")
    allow_attachments = jResp.StringOf("tickets[i].allow_attachments")
    allow_channelback = jResp.StringOf("tickets[i].allow_channelback")
    assignee_email = jResp.StringOf("tickets[i].assignee_email")
    assignee_id = jResp.StringOf("tickets[i].assignee_id")
    attribute_value_ids = jResp.StringOf("tickets[i].attribute_value_ids")
    brand_id = jResp.StringOf("tickets[i].brand_id")
    collaborator_ids = jResp.StringOf("tickets[i].collaborator_ids")
    created_at = jResp.StringOf("tickets[i].created_at")
    custom_fields = jResp.StringOf("tickets[i].custom_fields")
    custom_status_id = jResp.StringOf("tickets[i].custom_status_id")
    description = jResp.StringOf("tickets[i].description")
    due_at = jResp.StringOf("tickets[i].due_at")
    email_cc_ids = jResp.StringOf("tickets[i].email_cc_ids")
    external_id = jResp.StringOf("tickets[i].external_id")
    follower_ids = jResp.StringOf("tickets[i].follower_ids")
    followup_ids = jResp.StringOf("tickets[i].followup_ids")
    forum_topic_id = jResp.StringOf("tickets[i].forum_topic_id")
    from_messaging_channel = jResp.StringOf("tickets[i].from_messaging_channel")
    group_id = jResp.StringOf("tickets[i].group_id")
    has_incidents = jResp.StringOf("tickets[i].has_incidents")
    id = jResp.StringOf("tickets[i].id")
    is_public = jResp.StringOf("tickets[i].is_public")
    macro_id = jResp.StringOf("tickets[i].macro_id")
    macro_ids = jResp.StringOf("tickets[i].macro_ids")
    organization_id = jResp.StringOf("tickets[i].organization_id")
    priority = jResp.StringOf("tickets[i].priority")
    problem_id = jResp.StringOf("tickets[i].problem_id")
    raw_subject = jResp.StringOf("tickets[i].raw_subject")
    recipient = jResp.StringOf("tickets[i].recipient")
    safe_update = jResp.StringOf("tickets[i].safe_update")
    Aliquad0 = jResp.BoolOf("tickets[i].satisfaction_rating.aliquad0")
    sharing_agreement_ids = jResp.StringOf("tickets[i].sharing_agreement_ids")
    status = jResp.StringOf("tickets[i].status")
    subject = jResp.StringOf("tickets[i].subject")
    submitter_id = jResp.StringOf("tickets[i].submitter_id")
    tags = jResp.StringOf("tickets[i].tags")
    ticket_form_id = jResp.StringOf("tickets[i].ticket_form_id")
    v_type = jResp.StringOf("tickets[i].type")
    updated_at = jResp.StringOf("tickets[i].updated_at")
    updated_stamp = jResp.StringOf("tickets[i].updated_stamp")
    url = jResp.StringOf("tickets[i].url")
    Channel = jResp.StringOf("tickets[i].via.channel")
    Elit2f = jResp.StringOf("tickets[i].via.source.elit2f")
    via_followup_source_id = jResp.StringOf("tickets[i].via_followup_source_id")
    via_id = jResp.StringOf("tickets[i].via_id")
    Minim_01 = jResp.StringOf("tickets[i].satisfaction_rating.minim_01")
    Ipsum8c2 = jResp.BoolOf("tickets[i].satisfaction_rating.ipsum8c2")
    Nostrud_ee = jResp.StringOf("tickets[i].via.source.nostrud_ee")
    j = 0
    count_j = jResp.SizeOfArray("tickets[i].collaborators")
    Do While j < count_j
        jResp.J = j
        email = jResp.StringOf("tickets[i].collaborators[j].email")
        name = jResp.StringOf("tickets[i].collaborators[j].name")
        j = j + 1
    Loop
    i = i + 1
Loop

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets

Postman Collection Item JSON

{
  "name": "Incremental Ticket Export, Time Based",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "tickets"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The time to start the incremental export from"
        }
      ]
    },
    "description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "tickets"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The time to start the incremental export from"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"end_of_stream\": \"<boolean>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"tickets\": [\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"aliquad0\": false\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"pending\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"question\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"elit2f\": -86657295.30733354\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"minim_01\": \"minim tempor\",\n        \"ipsum8c2\": false\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"open\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"task\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"nostrud_ee\": \"dolore veniam consequat\"\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    }\n  ]\n}"
    }
  ]
}