Chilkat Online Tools

VB6 / Support API / Create Ticket or Voicemail Ticket

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' This example assumes the Chilkat API to have been previously unlocked.
' See Global Unlock Sample for sample code.

Dim http As New ChilkatHttp
Dim success As Long

http.BasicAuth = 1
http.Login = "login"
http.Password = "password"

' Use this online tool to generate code from sample JSON: Generate Code to Create JSON

' The following JSON is sent in the request body.

' {
'   "display_to_agent": "<integer>",
'   "ticket": {
'     "comment": {
'       "attachments": [
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         },
'         {
'           "content_type": "<string>",
'           "content_url": "<string>",
'           "deleted": "<boolean>",
'           "file_name": "<string>",
'           "height": "<string>",
'           "id": "<integer>",
'           "inline": "<boolean>",
'           "malware_access_override": "<boolean>",
'           "malware_scan_result": "<string>",
'           "mapped_content_url": "<string>",
'           "size": "<integer>",
'           "url": "<string>",
'           "width": "<string>",
'           "thumbnails": [
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             },
'             {
'               "content_type": "<string>",
'               "content_url": "<string>",
'               "deleted": "<boolean>",
'               "file_name": "<string>",
'               "height": "<string>",
'               "id": "<integer>",
'               "inline": "<boolean>",
'               "malware_access_override": "<boolean>",
'               "malware_scan_result": "<string>",
'               "mapped_content_url": "<string>",
'               "size": "<integer>",
'               "url": "<string>",
'               "width": "<string>"
'             }
'           ]
'         }
'       ],
'       "audit_id": "<integer>",
'       "author_id": "<integer>",
'       "body": "<string>",
'       "created_at": "<dateTime>",
'       "html_body": "<string>",
'       "id": "<integer>",
'       "metadata": {
'         "sed_f": -35238092,
'         "amet_d89": "sint"
'       },
'       "plain_body": "<string>",
'       "public": "<boolean>",
'       "type": "<string>",
'       "uploads": [
'         "<string>",
'         "<string>"
'       ],
'       "via": {
'         "channel": "<string>",
'         "source": {
'           "culpa_b8_": false,
'           "exercitation87": "in incididunt commodo"
'         }
'       }
'     },
'     "priority": "urgent",
'     "via_id": 46,
'     "voice_comment": {
'       "answered_by_id": "<integer>",
'       "call_duration": "<integer>",
'       "from": "<string>",
'       "location": "<string>",
'       "recording_url": "<string>",
'       "started_at": "<dateTime>",
'       "to": "<string>",
'       "transcription_text": "<string>"
'     }
'   }
' }

Dim json As New ChilkatJsonObject
success = json.UpdateString("display_to_agent","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[0].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[0].height","<string>")
success = json.UpdateString("ticket.comment.attachments[0].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].width","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
success = json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
success = json.UpdateString("ticket.comment.attachments[1].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[1].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[1].height","<string>")
success = json.UpdateString("ticket.comment.attachments[1].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].width","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
success = json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
success = json.UpdateString("ticket.comment.audit_id","<integer>")
success = json.UpdateString("ticket.comment.author_id","<integer>")
success = json.UpdateString("ticket.comment.body","<string>")
success = json.UpdateString("ticket.comment.created_at","<dateTime>")
success = json.UpdateString("ticket.comment.html_body","<string>")
success = json.UpdateString("ticket.comment.id","<integer>")
success = json.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
success = json.UpdateString("ticket.comment.metadata.amet_d89","sint")
success = json.UpdateString("ticket.comment.plain_body","<string>")
success = json.UpdateString("ticket.comment.public","<boolean>")
success = json.UpdateString("ticket.comment.type","<string>")
success = json.UpdateString("ticket.comment.uploads[0]","<string>")
success = json.UpdateString("ticket.comment.uploads[1]","<string>")
success = json.UpdateString("ticket.comment.via.channel","<string>")
success = json.UpdateBool("ticket.comment.via.source.culpa_b8_",0)
success = json.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
success = json.UpdateString("ticket.priority","urgent")
success = json.UpdateInt("ticket.via_id",46)
success = json.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
success = json.UpdateString("ticket.voice_comment.call_duration","<integer>")
success = json.UpdateString("ticket.voice_comment.from","<string>")
success = json.UpdateString("ticket.voice_comment.location","<string>")
success = json.UpdateString("ticket.voice_comment.recording_url","<string>")
success = json.UpdateString("ticket.voice_comment.started_at","<dateTime>")
success = json.UpdateString("ticket.voice_comment.to","<string>")
success = json.UpdateString("ticket.voice_comment.transcription_text","<string>")

http.SetRequestHeader "Content-Type","application/json"
http.SetRequestHeader "Accept","application/json"

Dim resp As ChilkatHttpResponse
Set resp = http.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",json)
If (http.LastMethodSuccess = 0) Then
    Debug.Print http.LastErrorText
    Exit Sub
End If

Dim sbResponseBody As New ChilkatStringBuilder
success = resp.GetBodySb(sbResponseBody)

Dim jResp As New ChilkatJsonObject
success = jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = 0

Debug.Print "Response Body:"
Debug.Print jResp.Emit()

Dim respStatusCode As Long
respStatusCode = resp.StatusCode
Debug.Print "Response Status Code = " & respStatusCode
If (respStatusCode >= 400) Then
    Debug.Print "Response Header:"
    Debug.Print resp.Header
    Debug.Print "Failed."

    Exit Sub
End If

' Sample JSON response:
' (Sample code for parsing the JSON response is shown below)

' {
'   "ticket": {
'     "requester_id": "<integer>",
'     "allow_attachments": "<boolean>",
'     "allow_channelback": "<boolean>",
'     "assignee_email": "<string>",
'     "assignee_id": "<integer>",
'     "attribute_value_ids": "<array>",
'     "brand_id": "<integer>",
'     "collaborator_ids": "<array>",
'     "collaborators": [
'       {
'         "email": "<email>",
'         "name": "<string>"
'       },
'       {
'         "email": "<email>",
'         "name": "<string>"
'       }
'     ],
'     "comment": {},
'     "created_at": "<dateTime>",
'     "custom_fields": "<array>",
'     "custom_status_id": "<integer>",
'     "description": "<string>",
'     "due_at": "<dateTime>",
'     "email_cc_ids": "<array>",
'     "email_ccs": {},
'     "external_id": "<string>",
'     "follower_ids": "<array>",
'     "followers": {},
'     "followup_ids": "<array>",
'     "forum_topic_id": "<integer>",
'     "from_messaging_channel": "<boolean>",
'     "group_id": "<integer>",
'     "has_incidents": "<boolean>",
'     "id": "<integer>",
'     "is_public": "<boolean>",
'     "macro_id": "<integer>",
'     "macro_ids": "<array>",
'     "metadata": {},
'     "organization_id": "<integer>",
'     "priority": "normal",
'     "problem_id": "<integer>",
'     "raw_subject": "<string>",
'     "recipient": "<string>",
'     "requester": {},
'     "safe_update": "<boolean>",
'     "satisfaction_rating": {
'       "in_11": -9796534.714120895
'     },
'     "sharing_agreement_ids": "<array>",
'     "status": "hold",
'     "subject": "<string>",
'     "submitter_id": "<integer>",
'     "tags": "<array>",
'     "ticket_form_id": "<integer>",
'     "type": "question",
'     "updated_at": "<dateTime>",
'     "updated_stamp": "<string>",
'     "url": "<string>",
'     "via": {
'       "channel": "<string>",
'       "source": {
'         "Ut__a": -44750185.46031158,
'         "dolored2b": 8252599,
'         "mollit1a6": true
'       }
'     },
'     "via_followup_source_id": "<integer>",
'     "via_id": "<integer>",
'     "voice_comment": {}
'   }
' }

' Sample code for parsing the JSON response...
' Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Dim email As String
Dim name As String

Dim Requester_id As String
Requester_id = jResp.StringOf("ticket.requester_id")
Dim Allow_attachments As String
Allow_attachments = jResp.StringOf("ticket.allow_attachments")
Dim Allow_channelback As String
Allow_channelback = jResp.StringOf("ticket.allow_channelback")
Dim Assignee_email As String
Assignee_email = jResp.StringOf("ticket.assignee_email")
Dim Assignee_id As String
Assignee_id = jResp.StringOf("ticket.assignee_id")
Dim Attribute_value_ids As String
Attribute_value_ids = jResp.StringOf("ticket.attribute_value_ids")
Dim Brand_id As String
Brand_id = jResp.StringOf("ticket.brand_id")
Dim Collaborator_ids As String
Collaborator_ids = jResp.StringOf("ticket.collaborator_ids")
Dim Created_at As String
Created_at = jResp.StringOf("ticket.created_at")
Dim Custom_fields As String
Custom_fields = jResp.StringOf("ticket.custom_fields")
Dim Custom_status_id As String
Custom_status_id = jResp.StringOf("ticket.custom_status_id")
Dim Description As String
Description = jResp.StringOf("ticket.description")
Dim Due_at As String
Due_at = jResp.StringOf("ticket.due_at")
Dim Email_cc_ids As String
Email_cc_ids = jResp.StringOf("ticket.email_cc_ids")
Dim External_id As String
External_id = jResp.StringOf("ticket.external_id")
Dim Follower_ids As String
Follower_ids = jResp.StringOf("ticket.follower_ids")
Dim Followup_ids As String
Followup_ids = jResp.StringOf("ticket.followup_ids")
Dim Forum_topic_id As String
Forum_topic_id = jResp.StringOf("ticket.forum_topic_id")
Dim From_messaging_channel As String
From_messaging_channel = jResp.StringOf("ticket.from_messaging_channel")
Dim Group_id As String
Group_id = jResp.StringOf("ticket.group_id")
Dim Has_incidents As String
Has_incidents = jResp.StringOf("ticket.has_incidents")
Dim Id As String
Id = jResp.StringOf("ticket.id")
Dim Is_public As String
Is_public = jResp.StringOf("ticket.is_public")
Dim Macro_id As String
Macro_id = jResp.StringOf("ticket.macro_id")
Dim Macro_ids As String
Macro_ids = jResp.StringOf("ticket.macro_ids")
Dim Organization_id As String
Organization_id = jResp.StringOf("ticket.organization_id")
Dim Priority As String
Priority = jResp.StringOf("ticket.priority")
Dim Problem_id As String
Problem_id = jResp.StringOf("ticket.problem_id")
Dim Raw_subject As String
Raw_subject = jResp.StringOf("ticket.raw_subject")
Dim Recipient As String
Recipient = jResp.StringOf("ticket.recipient")
Dim Safe_update As String
Safe_update = jResp.StringOf("ticket.safe_update")
Dim In_11 As String
In_11 = jResp.StringOf("ticket.satisfaction_rating.in_11")
Dim Sharing_agreement_ids As String
Sharing_agreement_ids = jResp.StringOf("ticket.sharing_agreement_ids")
Dim Status As String
Status = jResp.StringOf("ticket.status")
Dim Subject As String
Subject = jResp.StringOf("ticket.subject")
Dim Submitter_id As String
Submitter_id = jResp.StringOf("ticket.submitter_id")
Dim Tags As String
Tags = jResp.StringOf("ticket.tags")
Dim Ticket_form_id As String
Ticket_form_id = jResp.StringOf("ticket.ticket_form_id")
Dim v_Type As String
v_Type = jResp.StringOf("ticket.type")
Dim Updated_at As String
Updated_at = jResp.StringOf("ticket.updated_at")
Dim Updated_stamp As String
Updated_stamp = jResp.StringOf("ticket.updated_stamp")
Dim v_Url As String
v_Url = jResp.StringOf("ticket.url")
Dim Channel As String
Channel = jResp.StringOf("ticket.via.channel")
Dim Ut__a As String
Ut__a = jResp.StringOf("ticket.via.source.Ut__a")
Dim Dolored2b As Long
Dolored2b = jResp.IntOf("ticket.via.source.dolored2b")
Dim Mollit1a6 As Long
Mollit1a6 = jResp.BoolOf("ticket.via.source.mollit1a6")
Dim Via_followup_source_id As String
Via_followup_source_id = jResp.StringOf("ticket.via_followup_source_id")
Dim Via_id As String
Via_id = jResp.StringOf("ticket.via_id")
Dim i As Long
i = 0
Dim count_i As Long
count_i = jResp.SizeOfArray("ticket.collaborators")
Do While i < count_i
    jResp.I = i
    email = jResp.StringOf("ticket.collaborators[i].email")
    name = jResp.StringOf("ticket.collaborators[i].name")
    i = i + 1
Loop

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "display_to_agent": "<integer>",
  "ticket": {
    "comment": {
      "attachments": [
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        },
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        }
      ],
      "audit_id": "<integer>",
      "author_id": "<integer>",
      "body": "<string>",
      "created_at": "<dateTime>",
      "html_body": "<string>",
      "id": "<integer>",
      "metadata": {
        "sed_f": -35238092,
        "amet_d89": "sint"
      },
      "plain_body": "<string>",
      "public": "<boolean>",
      "type": "<string>",
      "uploads": [
        "<string>",
        "<string>"
      ],
      "via": {
        "channel": "<string>",
        "source": {
          "culpa_b8_": false,
          "exercitation87": "in incididunt commodo"
        }
      }
    },
    "priority": "urgent",
    "via_id": 46,
    "voice_comment": {
      "answered_by_id": "<integer>",
      "call_duration": "<integer>",
      "from": "<string>",
      "location": "<string>",
      "recording_url": "<string>",
      "started_at": "<dateTime>",
      "to": "<string>",
      "transcription_text": "<string>"
    }
  }
}'
https://example.zendesk.com/api/v2/channels/voice/tickets

Postman Collection Item JSON

{
  "name": "Create Ticket or Voicemail Ticket",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "channels",
        "voice",
        "tickets"
      ],
      "variable": [
        {
          "key": "agent_id",
          "value": "<integer>",
          "description": "(Required) ID of an agent"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID       | Description\n| ---------| -------------\n| 44       | Voicemail\n| 45       | Phone call (inbound)\n| 46       | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name               | Type                  | Comment\n| ------------------ | ----------------------| -------\n| from               | string                | Incoming phone number\n| to                 | string                | Dialed phone number\n| recording_url      | string                | URL of the recording\n| started_at         | date                  | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration      | integer               | Duration in seconds of the call\n| answered_by_id     | integer               | The agent who answered the call\n| transcription_text | string                | Transcription of the call (optional)\n| location           | string                | Location of the caller (optional)"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": {\n    \"requester_id\": \"<integer>\",\n    \"allow_attachments\": \"<boolean>\",\n    \"allow_channelback\": \"<boolean>\",\n    \"assignee_email\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": \"<array>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborator_ids\": \"<array>\",\n    \"collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"comment\": {},\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": \"<array>\",\n    \"email_ccs\": {},\n    \"external_id\": \"<string>\",\n    \"follower_ids\": \"<array>\",\n    \"followers\": {},\n    \"followup_ids\": \"<array>\",\n    \"forum_topic_id\": \"<integer>\",\n    \"from_messaging_channel\": \"<boolean>\",\n    \"group_id\": \"<integer>\",\n    \"has_incidents\": \"<boolean>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"macro_id\": \"<integer>\",\n    \"macro_ids\": \"<array>\",\n    \"metadata\": {},\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"normal\",\n    \"problem_id\": \"<integer>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester\": {},\n    \"safe_update\": \"<boolean>\",\n    \"satisfaction_rating\": {\n      \"in_11\": -9796534.714120895\n    },\n    \"sharing_agreement_ids\": \"<array>\",\n    \"status\": \"hold\",\n    \"subject\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"tags\": \"<array>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"question\",\n    \"updated_at\": \"<dateTime>\",\n    \"updated_stamp\": \"<string>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"Ut__a\": -44750185.46031158,\n        \"dolored2b\": 8252599,\n        \"mollit1a6\": true\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\",\n    \"via_id\": \"<integer>\",\n    \"voice_comment\": {}\n  }\n}"
    },
    {
      "name": "When the `agent_id` or `ticket_id` is invalid",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Not Found",
      "code": 404,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "<string>"
    }
  ]
}