Chilkat Online Tools

Unicode C++ / Support API / Update Request

Back to Collection Items

void ChilkatSample(void)
    {
    http.put_BasicAuth(true);    http.put_Login(L"login");    http.put_Password(L"password");    resp->GetBodySb(sbResponseBody);    jResp.LoadSb(sbResponseBody);    jResp.put_EmitCompact(false);    jResp.put_I(i);    strVal = jResp.stringOf(L"request.collaborator_ids[i]");    i = i + 1;    i = 0;    count_i = jResp.SizeOfArray(L"request.custom_fields");    jResp.put_I(i);    id = jResp.stringOf(L"request.custom_fields[i].id");    value = jResp.stringOf(L"request.custom_fields[i].value");    i = i + 1;    i = 0;    count_i = jResp.SizeOfArray(L"request.email_cc_ids");    jResp.put_I(i);    strVal = jResp.stringOf(L"request.email_cc_ids[i]");    i = i + 1;
    }

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/:request_id

Postman Collection Item JSON

{
  "name": "Update Request",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/requests/:request_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "requests",
        ":request_id"
      ],
      "variable": [
        {
          "key": "request_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.\n\n#### Writable properties\nThis endpoint can only update the following properties in the request.\n\n| Name                     | Type    | Required | Description                                          |\n| ------------------------ | ------- | -------- | ---------------------------------------------------- |\n| comment                  | object  | no       | Adds a comment to the request. See [Request comments](#request-comments) |\n| solved                   | boolean | no       | Marks the request as solved. Example: `{\"request\": {\"solved\": \"true\"}}` |\n| additional_collaborators | array   | no       | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See [Adding collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#adding-collaborators) |\n\n#### Allowed For\n\n* End users\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/requests/:request_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "requests",
            ":request_id"
          ],
          "variable": [
            {
              "key": "request_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"request\": {\n    \"subject\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"can_be_solved_by_me\": \"<boolean>\",\n    \"collaborator_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": [\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      }\n    ],\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"followup_source_id\": \"<integer>\",\n    \"group_id\": \"<integer>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester_id\": \"<integer>\",\n    \"solved\": \"<boolean>\",\n    \"status\": \"<string>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"<string>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"est__\": false\n      }\n    }\n  }\n}"
    }
  ]
}