unicodeCpp / Support API / Create Ticket or Voicemail Ticket
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#include <CkHttpW.h>
#include <CkJsonObjectW.h>
#include <CkHttpResponseW.h>
#include <CkStringBuilderW.h>
void ChilkatSample(void)
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttpW http;
bool success;
http.put_BasicAuth(true);
http.put_Login(L"login");
http.put_Password(L"password");
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "display_to_agent": "<integer>",
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "sed_f": -35238092,
// "amet_d89": "sint"
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "culpa_b8_": false,
// "exercitation87": "in incididunt commodo"
// }
// }
// },
// "priority": "urgent",
// "via_id": 46,
// "voice_comment": {
// "answered_by_id": "<integer>",
// "call_duration": "<integer>",
// "from": "<string>",
// "location": "<string>",
// "recording_url": "<string>",
// "started_at": "<dateTime>",
// "to": "<string>",
// "transcription_text": "<string>"
// }
// }
// }
CkJsonObjectW json;
json.UpdateString(L"display_to_agent",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].width",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].width",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].width",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].width",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].width",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].content_type",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].deleted",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].file_name",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].height",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].id",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].inline",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].malware_access_override",L"<boolean>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].malware_scan_result",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].mapped_content_url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].size",L"<integer>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].url",L"<string>");
json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].width",L"<string>");
json.UpdateString(L"ticket.comment.audit_id",L"<integer>");
json.UpdateString(L"ticket.comment.author_id",L"<integer>");
json.UpdateString(L"ticket.comment.body",L"<string>");
json.UpdateString(L"ticket.comment.created_at",L"<dateTime>");
json.UpdateString(L"ticket.comment.html_body",L"<string>");
json.UpdateString(L"ticket.comment.id",L"<integer>");
json.UpdateInt(L"ticket.comment.metadata.sed_f",-35238092);
json.UpdateString(L"ticket.comment.metadata.amet_d89",L"sint");
json.UpdateString(L"ticket.comment.plain_body",L"<string>");
json.UpdateString(L"ticket.comment.public",L"<boolean>");
json.UpdateString(L"ticket.comment.type",L"<string>");
json.UpdateString(L"ticket.comment.uploads[0]",L"<string>");
json.UpdateString(L"ticket.comment.uploads[1]",L"<string>");
json.UpdateString(L"ticket.comment.via.channel",L"<string>");
json.UpdateBool(L"ticket.comment.via.source.culpa_b8_",false);
json.UpdateString(L"ticket.comment.via.source.exercitation87",L"in incididunt commodo");
json.UpdateString(L"ticket.priority",L"urgent");
json.UpdateInt(L"ticket.via_id",46);
json.UpdateString(L"ticket.voice_comment.answered_by_id",L"<integer>");
json.UpdateString(L"ticket.voice_comment.call_duration",L"<integer>");
json.UpdateString(L"ticket.voice_comment.from",L"<string>");
json.UpdateString(L"ticket.voice_comment.location",L"<string>");
json.UpdateString(L"ticket.voice_comment.recording_url",L"<string>");
json.UpdateString(L"ticket.voice_comment.started_at",L"<dateTime>");
json.UpdateString(L"ticket.voice_comment.to",L"<string>");
json.UpdateString(L"ticket.voice_comment.transcription_text",L"<string>");
http.SetRequestHeader(L"Content-Type",L"application/json");
http.SetRequestHeader(L"Accept",L"application/json");
CkHttpResponseW *resp = http.PostJson3(L"https://example.zendesk.com/api/v2/channels/voice/tickets",L"application/json",json);
if (http.get_LastMethodSuccess() == false) {
wprintf(L"%s\n",http.lastErrorText());
return;
}
CkStringBuilderW sbResponseBody;
resp->GetBodySb(sbResponseBody);
CkJsonObjectW jResp;
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
wprintf(L"Response Body:\n");
wprintf(L"%s\n",jResp.emit());
int respStatusCode = resp->get_StatusCode();
wprintf(L"Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
wprintf(L"Response Header:\n");
wprintf(L"%s\n",resp->header());
wprintf(L"Failed.\n");
delete resp;
return;
}
delete resp;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
const wchar_t *email = 0;
const wchar_t *name = 0;
const wchar_t *Requester_id = jResp.stringOf(L"ticket.requester_id");
const wchar_t *Allow_attachments = jResp.stringOf(L"ticket.allow_attachments");
const wchar_t *Allow_channelback = jResp.stringOf(L"ticket.allow_channelback");
const wchar_t *Assignee_email = jResp.stringOf(L"ticket.assignee_email");
const wchar_t *Assignee_id = jResp.stringOf(L"ticket.assignee_id");
const wchar_t *Attribute_value_ids = jResp.stringOf(L"ticket.attribute_value_ids");
const wchar_t *Brand_id = jResp.stringOf(L"ticket.brand_id");
const wchar_t *Collaborator_ids = jResp.stringOf(L"ticket.collaborator_ids");
const wchar_t *Created_at = jResp.stringOf(L"ticket.created_at");
const wchar_t *Custom_fields = jResp.stringOf(L"ticket.custom_fields");
const wchar_t *Custom_status_id = jResp.stringOf(L"ticket.custom_status_id");
const wchar_t *Description = jResp.stringOf(L"ticket.description");
const wchar_t *Due_at = jResp.stringOf(L"ticket.due_at");
const wchar_t *Email_cc_ids = jResp.stringOf(L"ticket.email_cc_ids");
const wchar_t *External_id = jResp.stringOf(L"ticket.external_id");
const wchar_t *Follower_ids = jResp.stringOf(L"ticket.follower_ids");
const wchar_t *Followup_ids = jResp.stringOf(L"ticket.followup_ids");
const wchar_t *Forum_topic_id = jResp.stringOf(L"ticket.forum_topic_id");
const wchar_t *From_messaging_channel = jResp.stringOf(L"ticket.from_messaging_channel");
const wchar_t *Group_id = jResp.stringOf(L"ticket.group_id");
const wchar_t *Has_incidents = jResp.stringOf(L"ticket.has_incidents");
const wchar_t *Id = jResp.stringOf(L"ticket.id");
const wchar_t *Is_public = jResp.stringOf(L"ticket.is_public");
const wchar_t *Macro_id = jResp.stringOf(L"ticket.macro_id");
const wchar_t *Macro_ids = jResp.stringOf(L"ticket.macro_ids");
const wchar_t *Organization_id = jResp.stringOf(L"ticket.organization_id");
const wchar_t *Priority = jResp.stringOf(L"ticket.priority");
const wchar_t *Problem_id = jResp.stringOf(L"ticket.problem_id");
const wchar_t *Raw_subject = jResp.stringOf(L"ticket.raw_subject");
const wchar_t *Recipient = jResp.stringOf(L"ticket.recipient");
const wchar_t *Safe_update = jResp.stringOf(L"ticket.safe_update");
const wchar_t *In_11 = jResp.stringOf(L"ticket.satisfaction_rating.in_11");
const wchar_t *Sharing_agreement_ids = jResp.stringOf(L"ticket.sharing_agreement_ids");
const wchar_t *Status = jResp.stringOf(L"ticket.status");
const wchar_t *Subject = jResp.stringOf(L"ticket.subject");
const wchar_t *Submitter_id = jResp.stringOf(L"ticket.submitter_id");
const wchar_t *Tags = jResp.stringOf(L"ticket.tags");
const wchar_t *Ticket_form_id = jResp.stringOf(L"ticket.ticket_form_id");
const wchar_t *v_Type = jResp.stringOf(L"ticket.type");
const wchar_t *Updated_at = jResp.stringOf(L"ticket.updated_at");
const wchar_t *Updated_stamp = jResp.stringOf(L"ticket.updated_stamp");
const wchar_t *v_Url = jResp.stringOf(L"ticket.url");
const wchar_t *Channel = jResp.stringOf(L"ticket.via.channel");
const wchar_t *Ut__a = jResp.stringOf(L"ticket.via.source.Ut__a");
int Dolored2b = jResp.IntOf(L"ticket.via.source.dolored2b");
bool Mollit1a6 = jResp.BoolOf(L"ticket.via.source.mollit1a6");
const wchar_t *Via_followup_source_id = jResp.stringOf(L"ticket.via_followup_source_id");
const wchar_t *Via_id = jResp.stringOf(L"ticket.via_id");
int i = 0;
int count_i = jResp.SizeOfArray(L"ticket.collaborators");
while (i < count_i) {
jResp.put_I(i);
email = jResp.stringOf(L"ticket.collaborators[i].email");
name = jResp.stringOf(L"ticket.collaborators[i].name");
i = i + 1;
}
}
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
],
"variable": [
{
"key": "agent_id",
"value": "<integer>",
"description": "(Required) ID of an agent"
},
{
"key": "ticket_id",
"value": "<integer>",
"description": "(Required) The ID of the ticket"
}
]
},
"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
},
{
"name": "When the `agent_id` or `ticket_id` is invalid",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"display_to_agent\": \"<integer>\",\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"sed_f\": -35238092,\n \"amet_d89\": \"sint\"\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"culpa_b8_\": false,\n \"exercitation87\": \"in incididunt commodo\"\n }\n }\n },\n \"priority\": \"urgent\",\n \"via_id\": 46,\n \"voice_comment\": {\n \"answered_by_id\": \"<integer>\",\n \"call_duration\": \"<integer>\",\n \"from\": \"<string>\",\n \"location\": \"<string>\",\n \"recording_url\": \"<string>\",\n \"started_at\": \"<dateTime>\",\n \"to\": \"<string>\",\n \"transcription_text\": \"<string>\"\n }\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"channels",
"voice",
"tickets"
]
}
},
"status": "Not Found",
"code": 404,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "<string>"
}
]
}
