Chilkat Online Tools

unicodeCpp / Support API / Create Ticket or Voicemail Ticket

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#include <CkHttpW.h>
#include <CkJsonObjectW.h>
#include <CkHttpResponseW.h>
#include <CkStringBuilderW.h>

void ChilkatSample(void)
    {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    CkHttpW http;
    bool success;

    http.put_BasicAuth(true);
    http.put_Login(L"login");
    http.put_Password(L"password");

    // Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    // The following JSON is sent in the request body.

    // {
    //   "display_to_agent": "<integer>",
    //   "ticket": {
    //     "comment": {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "audit_id": "<integer>",
    //       "author_id": "<integer>",
    //       "body": "<string>",
    //       "created_at": "<dateTime>",
    //       "html_body": "<string>",
    //       "id": "<integer>",
    //       "metadata": {
    //         "sed_f": -35238092,
    //         "amet_d89": "sint"
    //       },
    //       "plain_body": "<string>",
    //       "public": "<boolean>",
    //       "type": "<string>",
    //       "uploads": [
    //         "<string>",
    //         "<string>"
    //       ],
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "culpa_b8_": false,
    //           "exercitation87": "in incididunt commodo"
    //         }
    //       }
    //     },
    //     "priority": "urgent",
    //     "via_id": 46,
    //     "voice_comment": {
    //       "answered_by_id": "<integer>",
    //       "call_duration": "<integer>",
    //       "from": "<string>",
    //       "location": "<string>",
    //       "recording_url": "<string>",
    //       "started_at": "<dateTime>",
    //       "to": "<string>",
    //       "transcription_text": "<string>"
    //     }
    //   }
    // }

    CkJsonObjectW json;
    json.UpdateString(L"display_to_agent",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].width",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[0].width",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[0].thumbnails[1].width",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].width",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[0].width",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].content_type",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].deleted",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].file_name",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].height",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].id",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].inline",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].malware_access_override",L"<boolean>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].malware_scan_result",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].mapped_content_url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].size",L"<integer>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].url",L"<string>");
    json.UpdateString(L"ticket.comment.attachments[1].thumbnails[1].width",L"<string>");
    json.UpdateString(L"ticket.comment.audit_id",L"<integer>");
    json.UpdateString(L"ticket.comment.author_id",L"<integer>");
    json.UpdateString(L"ticket.comment.body",L"<string>");
    json.UpdateString(L"ticket.comment.created_at",L"<dateTime>");
    json.UpdateString(L"ticket.comment.html_body",L"<string>");
    json.UpdateString(L"ticket.comment.id",L"<integer>");
    json.UpdateInt(L"ticket.comment.metadata.sed_f",-35238092);
    json.UpdateString(L"ticket.comment.metadata.amet_d89",L"sint");
    json.UpdateString(L"ticket.comment.plain_body",L"<string>");
    json.UpdateString(L"ticket.comment.public",L"<boolean>");
    json.UpdateString(L"ticket.comment.type",L"<string>");
    json.UpdateString(L"ticket.comment.uploads[0]",L"<string>");
    json.UpdateString(L"ticket.comment.uploads[1]",L"<string>");
    json.UpdateString(L"ticket.comment.via.channel",L"<string>");
    json.UpdateBool(L"ticket.comment.via.source.culpa_b8_",false);
    json.UpdateString(L"ticket.comment.via.source.exercitation87",L"in incididunt commodo");
    json.UpdateString(L"ticket.priority",L"urgent");
    json.UpdateInt(L"ticket.via_id",46);
    json.UpdateString(L"ticket.voice_comment.answered_by_id",L"<integer>");
    json.UpdateString(L"ticket.voice_comment.call_duration",L"<integer>");
    json.UpdateString(L"ticket.voice_comment.from",L"<string>");
    json.UpdateString(L"ticket.voice_comment.location",L"<string>");
    json.UpdateString(L"ticket.voice_comment.recording_url",L"<string>");
    json.UpdateString(L"ticket.voice_comment.started_at",L"<dateTime>");
    json.UpdateString(L"ticket.voice_comment.to",L"<string>");
    json.UpdateString(L"ticket.voice_comment.transcription_text",L"<string>");

    http.SetRequestHeader(L"Content-Type",L"application/json");
    http.SetRequestHeader(L"Accept",L"application/json");

    CkHttpResponseW *resp = http.PostJson3(L"https://example.zendesk.com/api/v2/channels/voice/tickets",L"application/json",json);
    if (http.get_LastMethodSuccess() == false) {
        wprintf(L"%s\n",http.lastErrorText());
        return;
    }

    CkStringBuilderW sbResponseBody;
    resp->GetBodySb(sbResponseBody);

    CkJsonObjectW jResp;
    jResp.LoadSb(sbResponseBody);
    jResp.put_EmitCompact(false);

    wprintf(L"Response Body:\n");
    wprintf(L"%s\n",jResp.emit());

    int respStatusCode = resp->get_StatusCode();
    wprintf(L"Response Status Code = %d\n",respStatusCode);
    if (respStatusCode >= 400) {
        wprintf(L"Response Header:\n");
        wprintf(L"%s\n",resp->header());
        wprintf(L"Failed.\n");
        delete resp;
        return;
    }

    delete resp;

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket": {
    //     "requester_id": "<integer>",
    //     "allow_attachments": "<boolean>",
    //     "allow_channelback": "<boolean>",
    //     "assignee_email": "<string>",
    //     "assignee_id": "<integer>",
    //     "attribute_value_ids": "<array>",
    //     "brand_id": "<integer>",
    //     "collaborator_ids": "<array>",
    //     "collaborators": [
    //       {
    //         "email": "<email>",
    //         "name": "<string>"
    //       },
    //       {
    //         "email": "<email>",
    //         "name": "<string>"
    //       }
    //     ],
    //     "comment": {},
    //     "created_at": "<dateTime>",
    //     "custom_fields": "<array>",
    //     "custom_status_id": "<integer>",
    //     "description": "<string>",
    //     "due_at": "<dateTime>",
    //     "email_cc_ids": "<array>",
    //     "email_ccs": {},
    //     "external_id": "<string>",
    //     "follower_ids": "<array>",
    //     "followers": {},
    //     "followup_ids": "<array>",
    //     "forum_topic_id": "<integer>",
    //     "from_messaging_channel": "<boolean>",
    //     "group_id": "<integer>",
    //     "has_incidents": "<boolean>",
    //     "id": "<integer>",
    //     "is_public": "<boolean>",
    //     "macro_id": "<integer>",
    //     "macro_ids": "<array>",
    //     "metadata": {},
    //     "organization_id": "<integer>",
    //     "priority": "normal",
    //     "problem_id": "<integer>",
    //     "raw_subject": "<string>",
    //     "recipient": "<string>",
    //     "requester": {},
    //     "safe_update": "<boolean>",
    //     "satisfaction_rating": {
    //       "in_11": -9796534.714120895
    //     },
    //     "sharing_agreement_ids": "<array>",
    //     "status": "hold",
    //     "subject": "<string>",
    //     "submitter_id": "<integer>",
    //     "tags": "<array>",
    //     "ticket_form_id": "<integer>",
    //     "type": "question",
    //     "updated_at": "<dateTime>",
    //     "updated_stamp": "<string>",
    //     "url": "<string>",
    //     "via": {
    //       "channel": "<string>",
    //       "source": {
    //         "Ut__a": -44750185.46031158,
    //         "dolored2b": 8252599,
    //         "mollit1a6": true
    //       }
    //     },
    //     "via_followup_source_id": "<integer>",
    //     "via_id": "<integer>",
    //     "voice_comment": {}
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    // Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.

    const wchar_t *email = 0;
    const wchar_t *name = 0;

    const wchar_t *Requester_id = jResp.stringOf(L"ticket.requester_id");
    const wchar_t *Allow_attachments = jResp.stringOf(L"ticket.allow_attachments");
    const wchar_t *Allow_channelback = jResp.stringOf(L"ticket.allow_channelback");
    const wchar_t *Assignee_email = jResp.stringOf(L"ticket.assignee_email");
    const wchar_t *Assignee_id = jResp.stringOf(L"ticket.assignee_id");
    const wchar_t *Attribute_value_ids = jResp.stringOf(L"ticket.attribute_value_ids");
    const wchar_t *Brand_id = jResp.stringOf(L"ticket.brand_id");
    const wchar_t *Collaborator_ids = jResp.stringOf(L"ticket.collaborator_ids");
    const wchar_t *Created_at = jResp.stringOf(L"ticket.created_at");
    const wchar_t *Custom_fields = jResp.stringOf(L"ticket.custom_fields");
    const wchar_t *Custom_status_id = jResp.stringOf(L"ticket.custom_status_id");
    const wchar_t *Description = jResp.stringOf(L"ticket.description");
    const wchar_t *Due_at = jResp.stringOf(L"ticket.due_at");
    const wchar_t *Email_cc_ids = jResp.stringOf(L"ticket.email_cc_ids");
    const wchar_t *External_id = jResp.stringOf(L"ticket.external_id");
    const wchar_t *Follower_ids = jResp.stringOf(L"ticket.follower_ids");
    const wchar_t *Followup_ids = jResp.stringOf(L"ticket.followup_ids");
    const wchar_t *Forum_topic_id = jResp.stringOf(L"ticket.forum_topic_id");
    const wchar_t *From_messaging_channel = jResp.stringOf(L"ticket.from_messaging_channel");
    const wchar_t *Group_id = jResp.stringOf(L"ticket.group_id");
    const wchar_t *Has_incidents = jResp.stringOf(L"ticket.has_incidents");
    const wchar_t *Id = jResp.stringOf(L"ticket.id");
    const wchar_t *Is_public = jResp.stringOf(L"ticket.is_public");
    const wchar_t *Macro_id = jResp.stringOf(L"ticket.macro_id");
    const wchar_t *Macro_ids = jResp.stringOf(L"ticket.macro_ids");
    const wchar_t *Organization_id = jResp.stringOf(L"ticket.organization_id");
    const wchar_t *Priority = jResp.stringOf(L"ticket.priority");
    const wchar_t *Problem_id = jResp.stringOf(L"ticket.problem_id");
    const wchar_t *Raw_subject = jResp.stringOf(L"ticket.raw_subject");
    const wchar_t *Recipient = jResp.stringOf(L"ticket.recipient");
    const wchar_t *Safe_update = jResp.stringOf(L"ticket.safe_update");
    const wchar_t *In_11 = jResp.stringOf(L"ticket.satisfaction_rating.in_11");
    const wchar_t *Sharing_agreement_ids = jResp.stringOf(L"ticket.sharing_agreement_ids");
    const wchar_t *Status = jResp.stringOf(L"ticket.status");
    const wchar_t *Subject = jResp.stringOf(L"ticket.subject");
    const wchar_t *Submitter_id = jResp.stringOf(L"ticket.submitter_id");
    const wchar_t *Tags = jResp.stringOf(L"ticket.tags");
    const wchar_t *Ticket_form_id = jResp.stringOf(L"ticket.ticket_form_id");
    const wchar_t *v_Type = jResp.stringOf(L"ticket.type");
    const wchar_t *Updated_at = jResp.stringOf(L"ticket.updated_at");
    const wchar_t *Updated_stamp = jResp.stringOf(L"ticket.updated_stamp");
    const wchar_t *v_Url = jResp.stringOf(L"ticket.url");
    const wchar_t *Channel = jResp.stringOf(L"ticket.via.channel");
    const wchar_t *Ut__a = jResp.stringOf(L"ticket.via.source.Ut__a");
    int Dolored2b = jResp.IntOf(L"ticket.via.source.dolored2b");
    bool Mollit1a6 = jResp.BoolOf(L"ticket.via.source.mollit1a6");
    const wchar_t *Via_followup_source_id = jResp.stringOf(L"ticket.via_followup_source_id");
    const wchar_t *Via_id = jResp.stringOf(L"ticket.via_id");
    int i = 0;
    int count_i = jResp.SizeOfArray(L"ticket.collaborators");
    while (i < count_i) {
        jResp.put_I(i);
        email = jResp.stringOf(L"ticket.collaborators[i].email");
        name = jResp.stringOf(L"ticket.collaborators[i].name");
        i = i + 1;
    }
    }

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "display_to_agent": "<integer>",
  "ticket": {
    "comment": {
      "attachments": [
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        },
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        }
      ],
      "audit_id": "<integer>",
      "author_id": "<integer>",
      "body": "<string>",
      "created_at": "<dateTime>",
      "html_body": "<string>",
      "id": "<integer>",
      "metadata": {
        "sed_f": -35238092,
        "amet_d89": "sint"
      },
      "plain_body": "<string>",
      "public": "<boolean>",
      "type": "<string>",
      "uploads": [
        "<string>",
        "<string>"
      ],
      "via": {
        "channel": "<string>",
        "source": {
          "culpa_b8_": false,
          "exercitation87": "in incididunt commodo"
        }
      }
    },
    "priority": "urgent",
    "via_id": 46,
    "voice_comment": {
      "answered_by_id": "<integer>",
      "call_duration": "<integer>",
      "from": "<string>",
      "location": "<string>",
      "recording_url": "<string>",
      "started_at": "<dateTime>",
      "to": "<string>",
      "transcription_text": "<string>"
    }
  }
}'
https://example.zendesk.com/api/v2/channels/voice/tickets

Postman Collection Item JSON

{
  "name": "Create Ticket or Voicemail Ticket",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "channels",
        "voice",
        "tickets"
      ],
      "variable": [
        {
          "key": "agent_id",
          "value": "<integer>",
          "description": "(Required) ID of an agent"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID       | Description\n| ---------| -------------\n| 44       | Voicemail\n| 45       | Phone call (inbound)\n| 46       | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name               | Type                  | Comment\n| ------------------ | ----------------------| -------\n| from               | string                | Incoming phone number\n| to                 | string                | Dialed phone number\n| recording_url      | string                | URL of the recording\n| started_at         | date                  | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration      | integer               | Duration in seconds of the call\n| answered_by_id     | integer               | The agent who answered the call\n| transcription_text | string                | Transcription of the call (optional)\n| location           | string                | Location of the caller (optional)"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": {\n    \"requester_id\": \"<integer>\",\n    \"allow_attachments\": \"<boolean>\",\n    \"allow_channelback\": \"<boolean>\",\n    \"assignee_email\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": \"<array>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborator_ids\": \"<array>\",\n    \"collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"comment\": {},\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": \"<array>\",\n    \"email_ccs\": {},\n    \"external_id\": \"<string>\",\n    \"follower_ids\": \"<array>\",\n    \"followers\": {},\n    \"followup_ids\": \"<array>\",\n    \"forum_topic_id\": \"<integer>\",\n    \"from_messaging_channel\": \"<boolean>\",\n    \"group_id\": \"<integer>\",\n    \"has_incidents\": \"<boolean>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"macro_id\": \"<integer>\",\n    \"macro_ids\": \"<array>\",\n    \"metadata\": {},\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"normal\",\n    \"problem_id\": \"<integer>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester\": {},\n    \"safe_update\": \"<boolean>\",\n    \"satisfaction_rating\": {\n      \"in_11\": -9796534.714120895\n    },\n    \"sharing_agreement_ids\": \"<array>\",\n    \"status\": \"hold\",\n    \"subject\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"tags\": \"<array>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"question\",\n    \"updated_at\": \"<dateTime>\",\n    \"updated_stamp\": \"<string>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"Ut__a\": -44750185.46031158,\n        \"dolored2b\": 8252599,\n        \"mollit1a6\": true\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\",\n    \"via_id\": \"<integer>\",\n    \"voice_comment\": {}\n  }\n}"
    },
    {
      "name": "When the `agent_id` or `ticket_id` is invalid",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Not Found",
      "code": 404,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "<string>"
    }
  ]
}