unicodeC / Support API / Update Ticket
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#include <C_CkHttpW.h>
#include <C_CkJsonObjectW.h>
#include <C_CkStringBuilderW.h>
#include <C_CkHttpResponseW.h>
void ChilkatSample(void)
{
HCkHttpW http;
BOOL success;
HCkJsonObjectW json;
HCkStringBuilderW sbRequestBody;
HCkHttpResponseW resp;
HCkStringBuilderW sbResponseBody;
HCkJsonObjectW jResp;
int respStatusCode;
const wchar_t *email;
const wchar_t *name;
const wchar_t *Author_id;
const wchar_t *Created_at;
const wchar_t *Events;
const wchar_t *Id;
const wchar_t *Ticket_id;
const wchar_t *Channel;
const wchar_t *Address;
const wchar_t *FromId;
const wchar_t *Name;
const wchar_t *Title;
const wchar_t *Rel;
const wchar_t *ToAddress;
const wchar_t *ToName;
int Nullaa62;
BOOL Quisfc;
const wchar_t *Requester_id;
const wchar_t *Allow_attachments;
const wchar_t *Allow_channelback;
const wchar_t *Assignee_email;
const wchar_t *Assignee_id;
const wchar_t *Attribute_value_ids;
const wchar_t *Brand_id;
const wchar_t *Collaborator_ids;
const wchar_t *ticketCreated_at;
const wchar_t *Custom_fields;
const wchar_t *Custom_status_id;
const wchar_t *Description;
const wchar_t *Due_at;
const wchar_t *Email_cc_ids;
const wchar_t *External_id;
const wchar_t *Follower_ids;
const wchar_t *Followup_ids;
const wchar_t *Forum_topic_id;
const wchar_t *From_messaging_channel;
const wchar_t *Group_id;
const wchar_t *Has_incidents;
const wchar_t *ticketId;
const wchar_t *Is_public;
const wchar_t *Macro_id;
const wchar_t *Macro_ids;
const wchar_t *Organization_id;
const wchar_t *Priority;
const wchar_t *Problem_id;
const wchar_t *Raw_subject;
const wchar_t *Recipient;
const wchar_t *Safe_update;
BOOL Exe0;
BOOL Velit_e;
const wchar_t *Sharing_agreement_ids;
const wchar_t *Status;
const wchar_t *Subject;
const wchar_t *Submitter_id;
const wchar_t *Tags;
const wchar_t *Ticket_form_id;
const wchar_t *v_Type;
const wchar_t *Updated_at;
const wchar_t *Updated_stamp;
const wchar_t *v_Url;
const wchar_t *ViaChannel;
BOOL Ad33;
BOOL Quis_f4;
BOOL Adipisicing_d;
const wchar_t *Occaecat_4d7;
const wchar_t *Via_followup_source_id;
const wchar_t *Via_id;
int i;
int count_i;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttpW_Create();
CkHttpW_putBasicAuth(http,TRUE);
CkHttpW_putLogin(http,L"login");
CkHttpW_putPassword(http,L"password");
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet_93": "ex tempor esse ut",
// "non_e": 23632022
// }
// }
// },
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "problem",
// "updated_stamp": "<dateTime>"
// }
// }
json = CkJsonObjectW_Create();
CkJsonObjectW_UpdateString(json,L"ticket.additional_collaborators[0].email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.additional_collaborators[0].name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.additional_collaborators[1].email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.additional_collaborators[1].name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.assignee_email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.assignee_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.attribute_value_ids[0]",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.attribute_value_ids[1]",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.collaborator_ids",L"<array>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[0].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[0].thumbnails[1].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[0].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].content_type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].deleted",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].file_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].height",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].inline",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].malware_access_override",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].malware_scan_result",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].mapped_content_url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].size",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].url",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.attachments[1].thumbnails[1].width",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.audit_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.author_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.body",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.created_at",L"<dateTime>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.html_body",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.id",L"<integer>");
CkJsonObjectW_UpdateBool(json,L"ticket.comment.metadata.cillum_7",FALSE);
CkJsonObjectW_UpdateString(json,L"ticket.comment.plain_body",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.public",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.type",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.uploads[0]",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.uploads[1]",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.via.channel",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.comment.via.source.amet_93",L"ex tempor esse ut");
CkJsonObjectW_UpdateInt(json,L"ticket.comment.via.source.non_e",23632022);
CkJsonObjectW_UpdateString(json,L"ticket.custom_fields",L"<array>");
CkJsonObjectW_UpdateString(json,L"ticket.custom_status_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.due_at",L"<dateTime>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[0].action",L"delete");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[0].user_email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[0].user_id",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[0].user_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[1].action",L"put");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[1].user_email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[1].user_id",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.email_ccs[1].user_name",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.external_id",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.followers[0].action",L"put");
CkJsonObjectW_UpdateString(json,L"ticket.followers[0].user_email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.followers[0].user_id",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.followers[1].action",L"delete");
CkJsonObjectW_UpdateString(json,L"ticket.followers[1].user_email",L"<email>");
CkJsonObjectW_UpdateString(json,L"ticket.followers[1].user_id",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.group_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.organization_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.priority",L"low");
CkJsonObjectW_UpdateString(json,L"ticket.problem_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.requester_id",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.safe_update",L"<boolean>");
CkJsonObjectW_UpdateString(json,L"ticket.sharing_agreement_ids[0]",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.sharing_agreement_ids[1]",L"<integer>");
CkJsonObjectW_UpdateString(json,L"ticket.status",L"closed");
CkJsonObjectW_UpdateString(json,L"ticket.subject",L"<string>");
CkJsonObjectW_UpdateString(json,L"ticket.tags",L"<array>");
CkJsonObjectW_UpdateString(json,L"ticket.type",L"problem");
CkJsonObjectW_UpdateString(json,L"ticket.updated_stamp",L"<dateTime>");
CkHttpW_SetRequestHeader(http,L"Content-Type",L"application/json");
CkHttpW_SetRequestHeader(http,L"Accept",L"application/json");
sbRequestBody = CkStringBuilderW_Create();
CkJsonObjectW_EmitSb(json,sbRequestBody);
resp = CkHttpW_PTextSb(http,L"PUT",L"https://example.zendesk.com/api/v2/tickets/:ticket_id",sbRequestBody,L"utf-8",L"application/json",FALSE,FALSE);
if (CkHttpW_getLastMethodSuccess(http) == FALSE) {
wprintf(L"%s\n",CkHttpW_lastErrorText(http));
CkHttpW_Dispose(http);
CkJsonObjectW_Dispose(json);
CkStringBuilderW_Dispose(sbRequestBody);
return;
}
sbResponseBody = CkStringBuilderW_Create();
CkHttpResponseW_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObjectW_Create();
CkJsonObjectW_LoadSb(jResp,sbResponseBody);
CkJsonObjectW_putEmitCompact(jResp,FALSE);
wprintf(L"Response Body:\n");
wprintf(L"%s\n",CkJsonObjectW_emit(jResp));
respStatusCode = CkHttpResponseW_getStatusCode(resp);
wprintf(L"Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
wprintf(L"Response Header:\n");
wprintf(L"%s\n",CkHttpResponseW_header(resp));
wprintf(L"Failed.\n");
CkHttpResponseW_Dispose(resp);
CkHttpW_Dispose(http);
CkJsonObjectW_Dispose(json);
CkStringBuilderW_Dispose(sbRequestBody);
CkStringBuilderW_Dispose(sbResponseBody);
CkJsonObjectW_Dispose(jResp);
return;
}
CkHttpResponseW_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "audit": {
// "author_id": "<integer>",
// "created_at": "<dateTime>",
// "events": "<array>",
// "id": "<integer>",
// "metadata": {},
// "ticket_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "nullaa62": -20078804,
// "quisfc": false
// }
// }
// },
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "exe0": true,
// "velit_e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ad33": false,
// "quis_f4": true,
// "adipisicing_d": false,
// "occaecat_4d7": 98409446.93072239
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
Author_id = CkJsonObjectW_stringOf(jResp,L"audit.author_id");
Created_at = CkJsonObjectW_stringOf(jResp,L"audit.created_at");
Events = CkJsonObjectW_stringOf(jResp,L"audit.events");
Id = CkJsonObjectW_stringOf(jResp,L"audit.id");
Ticket_id = CkJsonObjectW_stringOf(jResp,L"audit.ticket_id");
Channel = CkJsonObjectW_stringOf(jResp,L"audit.via.channel");
Address = CkJsonObjectW_stringOf(jResp,L"audit.via.source.from.address");
FromId = CkJsonObjectW_stringOf(jResp,L"audit.via.source.from.id");
Name = CkJsonObjectW_stringOf(jResp,L"audit.via.source.from.name");
Title = CkJsonObjectW_stringOf(jResp,L"audit.via.source.from.title");
Rel = CkJsonObjectW_stringOf(jResp,L"audit.via.source.rel");
ToAddress = CkJsonObjectW_stringOf(jResp,L"audit.via.source.to.address");
ToName = CkJsonObjectW_stringOf(jResp,L"audit.via.source.to.name");
Nullaa62 = CkJsonObjectW_IntOf(jResp,L"audit.via.source.nullaa62");
Quisfc = CkJsonObjectW_BoolOf(jResp,L"audit.via.source.quisfc");
Requester_id = CkJsonObjectW_stringOf(jResp,L"ticket.requester_id");
Allow_attachments = CkJsonObjectW_stringOf(jResp,L"ticket.allow_attachments");
Allow_channelback = CkJsonObjectW_stringOf(jResp,L"ticket.allow_channelback");
Assignee_email = CkJsonObjectW_stringOf(jResp,L"ticket.assignee_email");
Assignee_id = CkJsonObjectW_stringOf(jResp,L"ticket.assignee_id");
Attribute_value_ids = CkJsonObjectW_stringOf(jResp,L"ticket.attribute_value_ids");
Brand_id = CkJsonObjectW_stringOf(jResp,L"ticket.brand_id");
Collaborator_ids = CkJsonObjectW_stringOf(jResp,L"ticket.collaborator_ids");
ticketCreated_at = CkJsonObjectW_stringOf(jResp,L"ticket.created_at");
Custom_fields = CkJsonObjectW_stringOf(jResp,L"ticket.custom_fields");
Custom_status_id = CkJsonObjectW_stringOf(jResp,L"ticket.custom_status_id");
Description = CkJsonObjectW_stringOf(jResp,L"ticket.description");
Due_at = CkJsonObjectW_stringOf(jResp,L"ticket.due_at");
Email_cc_ids = CkJsonObjectW_stringOf(jResp,L"ticket.email_cc_ids");
External_id = CkJsonObjectW_stringOf(jResp,L"ticket.external_id");
Follower_ids = CkJsonObjectW_stringOf(jResp,L"ticket.follower_ids");
Followup_ids = CkJsonObjectW_stringOf(jResp,L"ticket.followup_ids");
Forum_topic_id = CkJsonObjectW_stringOf(jResp,L"ticket.forum_topic_id");
From_messaging_channel = CkJsonObjectW_stringOf(jResp,L"ticket.from_messaging_channel");
Group_id = CkJsonObjectW_stringOf(jResp,L"ticket.group_id");
Has_incidents = CkJsonObjectW_stringOf(jResp,L"ticket.has_incidents");
ticketId = CkJsonObjectW_stringOf(jResp,L"ticket.id");
Is_public = CkJsonObjectW_stringOf(jResp,L"ticket.is_public");
Macro_id = CkJsonObjectW_stringOf(jResp,L"ticket.macro_id");
Macro_ids = CkJsonObjectW_stringOf(jResp,L"ticket.macro_ids");
Organization_id = CkJsonObjectW_stringOf(jResp,L"ticket.organization_id");
Priority = CkJsonObjectW_stringOf(jResp,L"ticket.priority");
Problem_id = CkJsonObjectW_stringOf(jResp,L"ticket.problem_id");
Raw_subject = CkJsonObjectW_stringOf(jResp,L"ticket.raw_subject");
Recipient = CkJsonObjectW_stringOf(jResp,L"ticket.recipient");
Safe_update = CkJsonObjectW_stringOf(jResp,L"ticket.safe_update");
Exe0 = CkJsonObjectW_BoolOf(jResp,L"ticket.satisfaction_rating.exe0");
Velit_e = CkJsonObjectW_BoolOf(jResp,L"ticket.satisfaction_rating.velit_e");
Sharing_agreement_ids = CkJsonObjectW_stringOf(jResp,L"ticket.sharing_agreement_ids");
Status = CkJsonObjectW_stringOf(jResp,L"ticket.status");
Subject = CkJsonObjectW_stringOf(jResp,L"ticket.subject");
Submitter_id = CkJsonObjectW_stringOf(jResp,L"ticket.submitter_id");
Tags = CkJsonObjectW_stringOf(jResp,L"ticket.tags");
Ticket_form_id = CkJsonObjectW_stringOf(jResp,L"ticket.ticket_form_id");
v_Type = CkJsonObjectW_stringOf(jResp,L"ticket.type");
Updated_at = CkJsonObjectW_stringOf(jResp,L"ticket.updated_at");
Updated_stamp = CkJsonObjectW_stringOf(jResp,L"ticket.updated_stamp");
v_Url = CkJsonObjectW_stringOf(jResp,L"ticket.url");
ViaChannel = CkJsonObjectW_stringOf(jResp,L"ticket.via.channel");
Ad33 = CkJsonObjectW_BoolOf(jResp,L"ticket.via.source.ad33");
Quis_f4 = CkJsonObjectW_BoolOf(jResp,L"ticket.via.source.quis_f4");
Adipisicing_d = CkJsonObjectW_BoolOf(jResp,L"ticket.via.source.adipisicing_d");
Occaecat_4d7 = CkJsonObjectW_stringOf(jResp,L"ticket.via.source.occaecat_4d7");
Via_followup_source_id = CkJsonObjectW_stringOf(jResp,L"ticket.via_followup_source_id");
Via_id = CkJsonObjectW_stringOf(jResp,L"ticket.via_id");
i = 0;
count_i = CkJsonObjectW_SizeOfArray(jResp,L"ticket.collaborators");
while (i < count_i) {
CkJsonObjectW_putI(jResp,i);
email = CkJsonObjectW_stringOf(jResp,L"ticket.collaborators[i].email");
name = CkJsonObjectW_stringOf(jResp,L"ticket.collaborators[i].name");
i = i + 1;
}
CkHttpW_Dispose(http);
CkJsonObjectW_Dispose(json);
CkStringBuilderW_Dispose(sbRequestBody);
CkStringBuilderW_Dispose(sbResponseBody);
CkJsonObjectW_Dispose(jResp);
}
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
