unicodeC / Support API / Create Request
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#include <C_CkHttpW.h>
#include <C_CkHttpResponseW.h>
#include <C_CkStringBuilderW.h>
#include <C_CkJsonObjectW.h>
void ChilkatSample(void)
{
HCkHttpW http;
BOOL success;
HCkHttpResponseW resp;
HCkStringBuilderW sbResponseBody;
HCkJsonObjectW jResp;
int respStatusCode;
const wchar_t *strVal;
const wchar_t *id;
const wchar_t *value;
const wchar_t *Subject;
const wchar_t *Assignee_id;
const wchar_t *Can_be_solved_by_me;
const wchar_t *Created_at;
const wchar_t *Custom_status_id;
const wchar_t *Description;
const wchar_t *Due_at;
const wchar_t *Followup_source_id;
const wchar_t *Group_id;
const wchar_t *Id;
const wchar_t *Is_public;
const wchar_t *Organization_id;
const wchar_t *Priority;
const wchar_t *Recipient;
const wchar_t *Requester_id;
const wchar_t *Solved;
const wchar_t *Status;
const wchar_t *Ticket_form_id;
const wchar_t *v_Type;
const wchar_t *Updated_at;
const wchar_t *v_Url;
const wchar_t *Channel;
BOOL Est__;
int i;
int count_i;
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http = CkHttpW_Create();
CkHttpW_putBasicAuth(http,TRUE);
CkHttpW_putLogin(http,L"login");
CkHttpW_putPassword(http,L"password");
CkHttpW_SetRequestHeader(http,L"Accept",L"application/json");
resp = CkHttpW_QuickRequest(http,L"POST",L"https://example.zendesk.com/api/v2/requests");
if (CkHttpW_getLastMethodSuccess(http) == FALSE) {
wprintf(L"%s\n",CkHttpW_lastErrorText(http));
CkHttpW_Dispose(http);
return;
}
sbResponseBody = CkStringBuilderW_Create();
CkHttpResponseW_GetBodySb(resp,sbResponseBody);
jResp = CkJsonObjectW_Create();
CkJsonObjectW_LoadSb(jResp,sbResponseBody);
CkJsonObjectW_putEmitCompact(jResp,FALSE);
wprintf(L"Response Body:\n");
wprintf(L"%s\n",CkJsonObjectW_emit(jResp));
respStatusCode = CkHttpResponseW_getStatusCode(resp);
wprintf(L"Response Status Code = %d\n",respStatusCode);
if (respStatusCode >= 400) {
wprintf(L"Response Header:\n");
wprintf(L"%s\n",CkHttpResponseW_header(resp));
wprintf(L"Failed.\n");
CkHttpResponseW_Dispose(resp);
CkHttpW_Dispose(http);
CkStringBuilderW_Dispose(sbResponseBody);
CkJsonObjectW_Dispose(jResp);
return;
}
CkHttpResponseW_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "request": {
// "subject": "<string>",
// "assignee_id": "<integer>",
// "can_be_solved_by_me": "<boolean>",
// "collaborator_ids": [
// "<integer>",
// "<integer>"
// ],
// "created_at": "<dateTime>",
// "custom_fields": [
// {
// "id": "<integer>",
// "value": "<string>"
// },
// {
// "id": "<integer>",
// "value": "<string>"
// }
// ],
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": [
// "<integer>",
// "<integer>"
// ],
// "followup_source_id": "<integer>",
// "group_id": "<integer>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "organization_id": "<integer>",
// "priority": "<string>",
// "recipient": "<string>",
// "requester_id": "<integer>",
// "solved": "<boolean>",
// "status": "<string>",
// "ticket_form_id": "<integer>",
// "type": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "est__": false
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
// Chilkat functions returning "const char *" return a pointer to temporary internal memory owned and managed by Chilkat.
Subject = CkJsonObjectW_stringOf(jResp,L"request.subject");
Assignee_id = CkJsonObjectW_stringOf(jResp,L"request.assignee_id");
Can_be_solved_by_me = CkJsonObjectW_stringOf(jResp,L"request.can_be_solved_by_me");
Created_at = CkJsonObjectW_stringOf(jResp,L"request.created_at");
Custom_status_id = CkJsonObjectW_stringOf(jResp,L"request.custom_status_id");
Description = CkJsonObjectW_stringOf(jResp,L"request.description");
Due_at = CkJsonObjectW_stringOf(jResp,L"request.due_at");
Followup_source_id = CkJsonObjectW_stringOf(jResp,L"request.followup_source_id");
Group_id = CkJsonObjectW_stringOf(jResp,L"request.group_id");
Id = CkJsonObjectW_stringOf(jResp,L"request.id");
Is_public = CkJsonObjectW_stringOf(jResp,L"request.is_public");
Organization_id = CkJsonObjectW_stringOf(jResp,L"request.organization_id");
Priority = CkJsonObjectW_stringOf(jResp,L"request.priority");
Recipient = CkJsonObjectW_stringOf(jResp,L"request.recipient");
Requester_id = CkJsonObjectW_stringOf(jResp,L"request.requester_id");
Solved = CkJsonObjectW_stringOf(jResp,L"request.solved");
Status = CkJsonObjectW_stringOf(jResp,L"request.status");
Ticket_form_id = CkJsonObjectW_stringOf(jResp,L"request.ticket_form_id");
v_Type = CkJsonObjectW_stringOf(jResp,L"request.type");
Updated_at = CkJsonObjectW_stringOf(jResp,L"request.updated_at");
v_Url = CkJsonObjectW_stringOf(jResp,L"request.url");
Channel = CkJsonObjectW_stringOf(jResp,L"request.via.channel");
Est__ = CkJsonObjectW_BoolOf(jResp,L"request.via.source.est__");
i = 0;
count_i = CkJsonObjectW_SizeOfArray(jResp,L"request.collaborator_ids");
while (i < count_i) {
CkJsonObjectW_putI(jResp,i);
strVal = CkJsonObjectW_stringOf(jResp,L"request.collaborator_ids[i]");
i = i + 1;
}
i = 0;
count_i = CkJsonObjectW_SizeOfArray(jResp,L"request.custom_fields");
while (i < count_i) {
CkJsonObjectW_putI(jResp,i);
id = CkJsonObjectW_stringOf(jResp,L"request.custom_fields[i].id");
value = CkJsonObjectW_stringOf(jResp,L"request.custom_fields[i].value");
i = i + 1;
}
i = 0;
count_i = CkJsonObjectW_SizeOfArray(jResp,L"request.email_cc_ids");
while (i < count_i) {
CkJsonObjectW_putI(jResp,i);
strVal = CkJsonObjectW_stringOf(jResp,L"request.email_cc_ids[i]");
i = i + 1;
}
CkHttpW_Dispose(http);
CkStringBuilderW_Dispose(sbResponseBody);
CkJsonObjectW_Dispose(jResp);
}
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests
Postman Collection Item JSON
{
"name": "Create Request",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests"
]
},
"description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name | Type | Mandatory | Comment\n| ---------------- | -------| --------- | -------\n| comment | object | yes | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators | array | no | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester | object | yes* | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n"
},
"response": [
{
"name": "Created response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"request\": {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"est__\": false\n }\n }\n }\n}"
}
]
}
