Chilkat Online Tools

TCL / Support API / Count Tickets in View

Back to Collection Items

load ./chilkat.dll

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

set http [new_CkHttp]

CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"

CkHttp_SetRequestHeader $http "Accept" "application/json"

set sbResponseBody [new_CkStringBuilder]

set success [CkHttp_QuickGetSb $http "https://example.zendesk.com/api/v2/views/:view_id/count" $sbResponseBody]
if {$success == 0} then {
    puts [CkHttp_lastErrorText $http]
    delete_CkHttp $http
    delete_CkStringBuilder $sbResponseBody
    exit
}

set jResp [new_CkJsonObject]

CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0

puts "Response Body:"
puts [CkJsonObject_emit $jResp]

set respStatusCode [CkHttp_get_LastStatus $http]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
    puts "Response Header:"
    puts [CkHttp_lastHeader $http]
    puts "Failed."
    delete_CkHttp $http
    delete_CkStringBuilder $sbResponseBody
    delete_CkJsonObject $jResp
    exit
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "view_count": {
#     "active": "<boolean>",
#     "fresh": "<boolean>",
#     "pretty": "<string>",
#     "url": "<string>",
#     "value": "<integer>",
#     "view_id": "<integer>"
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

set Active [CkJsonObject_stringOf $jResp "view_count.active"]
set Fresh [CkJsonObject_stringOf $jResp "view_count.fresh"]
set Pretty [CkJsonObject_stringOf $jResp "view_count.pretty"]
set v_Url [CkJsonObject_stringOf $jResp "view_count.url"]
set Value [CkJsonObject_stringOf $jResp "view_count.value"]
set View_id [CkJsonObject_stringOf $jResp "view_count.view_id"]

delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/views/:view_id/count

Postman Collection Item JSON

{
  "name": "Count Tickets in View",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/views/:view_id/count",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "views",
        ":view_id",
        "count"
      ],
      "variable": [
        {
          "key": "view_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the ticket count for a single view.\n\nThis endpoint is rate limited to 5 requests per minute, per view, per agent.\n\n#### View Counts\n\nThe view count endpoints, Count Tickets in View (this endpoint) and [Count Tickets in Views](#count-tickets-in-views), let you estimate how many tickets remain in a view without having to retrieve the entire view. They're designed to help estimate view size. From a business perspective, accuracy becomes less relevant as view size increases.\n\nTo ensure quality of service, these counts are cached more heavily as the number of tickets in a view grows. For a view with thousands of tickets, you can expect the count to be cached for 60-90 minutes. As a result, the count may not reflect the actual number of tickets in your view.\n\nView counts are represented as JSON objects with the following attributes:\n\n| Name            | Type        | Comment\n| --------------- | ------------| -------\n| view_id         | integer     | The id of the view\n| url             | string      | The API url of the count\n| value           | integer     | The cached number of tickets in the view. Can also be null if the system is loading and caching new data. Not to be confused with 0 tickets\n| pretty          | string      | A pretty-printed text approximation of the view count\n| fresh           | boolean     | false if the cached data is stale and the system is still loading and caching new data\n| active          | boolean     | Only active views if true, inactive views if false, all views if null.\n\n#### Example\n```js\n{\n  \"view_count\": {\n    \"view_id\": 25,\n    \"url\":     \"https://company.zendesk.com/api/v2/views/25/count.json\",\n    \"value\":   719,\n    \"pretty\":  \"~700\",\n    \"fresh\":   true\n  }\n}\n```\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/views/:view_id/count",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "views",
            ":view_id",
            "count"
          ],
          "variable": [
            {
              "key": "view_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"view_count\": {\n    \"active\": \"<boolean>\",\n    \"fresh\": \"<boolean>\",\n    \"pretty\": \"<string>\",\n    \"url\": \"<string>\",\n    \"value\": \"<integer>\",\n    \"view_id\": \"<integer>\"\n  }\n}"
    }
  ]
}