Chilkat Online Tools

TCL / Support API / Ticket Related Information

Back to Collection Items

load ./chilkat.dll

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

set http [new_CkHttp]

CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"

CkHttp_SetRequestHeader $http "Accept" "application/json"

set sbResponseBody [new_CkStringBuilder]

set success [CkHttp_QuickGetSb $http "https://example.zendesk.com/api/v2/tickets/:ticket_id/related" $sbResponseBody]
if {$success == 0} then {
    puts [CkHttp_lastErrorText $http]
    delete_CkHttp $http
    delete_CkStringBuilder $sbResponseBody
    exit
}

set jResp [new_CkJsonObject]

CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0

puts "Response Body:"
puts [CkJsonObject_emit $jResp]

set respStatusCode [CkHttp_get_LastStatus $http]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
    puts "Response Header:"
    puts [CkHttp_lastHeader $http]
    puts "Failed."
    delete_CkHttp $http
    delete_CkStringBuilder $sbResponseBody
    delete_CkJsonObject $jResp
    exit
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "followup_source_ids": [
#     "<string>",
#     "<string>"
#   ],
#   "from_archive": "<boolean>",
#   "incidents": "<integer>",
#   "topic_id": "<string>",
#   "twitter": {
#     "dolor__1": 77550121,
#     "commodo4b": true
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

set from_archive [CkJsonObject_stringOf $jResp "from_archive"]
set incidents [CkJsonObject_stringOf $jResp "incidents"]
set topic_id [CkJsonObject_stringOf $jResp "topic_id"]
set Dolor__1 [CkJsonObject_IntOf $jResp "twitter.dolor__1"]
set Commodo4b [CkJsonObject_BoolOf $jResp "twitter.commodo4b"]
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "followup_source_ids"]
while {$i < $count_i} {
    CkJsonObject_put_I $jResp $i
    set strVal [CkJsonObject_stringOf $jResp "followup_source_ids[i]"]
    set i [expr $i + 1]
}

delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/related

Postman Collection Item JSON

{
  "name": "Ticket Related Information",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "related"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "The request returns a data object with the following properties:\n\n| Name                | Type    | Comment\n| ------------------- | ------- | -------\n| topic_id            | string  | Related topic in the Web portal (deprecated feature)\n| followup_source_ids | array   | Sources to follow up\n| from_archive        | boolean | Is true if the current ticket is archived\n| incidents           | integer | A count of related incident occurrences\n| twitter             | object  | Twitter information associated with the ticket\n\n#### Allowed For\n\n* Agents"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "related"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"followup_source_ids\": [\n    \"<string>\",\n    \"<string>\"\n  ],\n  \"from_archive\": \"<boolean>\",\n  \"incidents\": \"<integer>\",\n  \"topic_id\": \"<string>\",\n  \"twitter\": {\n    \"dolor__1\": 77550121,\n    \"commodo4b\": true\n  }\n}"
    }
  ]
}