TCL / Support API / Merge Tickets into Target Ticket
Back to Collection Items
load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
# Use this online tool to generate code from sample JSON: Generate Code to Create JSON
# The following JSON is sent in the request body.
# {
# "ids": "<array>",
# "source_comment": "<string>",
# "source_comment_is_public": "<boolean>",
# "target_comment": "<string>",
# "target_comment_is_public": "<boolean>"
# }
set json [new_CkJsonObject]
CkJsonObject_UpdateString $json "ids" "<array>"
CkJsonObject_UpdateString $json "source_comment" "<string>"
CkJsonObject_UpdateString $json "source_comment_is_public" "<boolean>"
CkJsonObject_UpdateString $json "target_comment" "<string>"
CkJsonObject_UpdateString $json "target_comment_is_public" "<boolean>"
CkHttp_SetRequestHeader $http "Content-Type" "application/json"
CkHttp_SetRequestHeader $http "Accept" "application/json"
# resp is a CkHttpResponse
set resp [CkHttp_PostJson3 $http "https://example.zendesk.com/api/v2/tickets/:ticket_id/merge" "application/json" $json]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
delete_CkJsonObject $json
exit
}
set sbResponseBody [new_CkStringBuilder]
CkHttpResponse_GetBodySb $resp $sbResponseBody
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttpResponse_header $resp]
puts "Failed."
delete_CkHttpResponse $resp
delete_CkHttp $http
delete_CkJsonObject $json
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
delete_CkHttpResponse $resp
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "job_status": {
# "id": "<string>",
# "message": "<string>",
# "progress": "<integer>",
# "results": [
# {
# "id": "<integer>",
# "index": "<integer>"
# },
# {
# "id": "<integer>",
# "index": "<integer>"
# }
# ],
# "status": "<string>",
# "total": "<integer>",
# "url": "<string>"
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set Id [CkJsonObject_stringOf $jResp "job_status.id"]
set Message [CkJsonObject_stringOf $jResp "job_status.message"]
set Progress [CkJsonObject_stringOf $jResp "job_status.progress"]
set Status [CkJsonObject_stringOf $jResp "job_status.status"]
set Total [CkJsonObject_stringOf $jResp "job_status.total"]
set v_Url [CkJsonObject_stringOf $jResp "job_status.url"]
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "job_status.results"]
while {$i < $count_i} {
CkJsonObject_put_I $jResp $i
set id [CkJsonObject_stringOf $jResp "job_status.results[i].id"]
set index [CkJsonObject_stringOf $jResp "job_status.results[i].index"]
set i [expr $i + 1]
}
delete_CkHttp $http
delete_CkJsonObject $json
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ids": "<array>",
"source_comment": "<string>",
"source_comment_is_public": "<boolean>",
"target_comment": "<string>",
"target_comment_is_public": "<boolean>"
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id/merge
Postman Collection Item JSON
{
"name": "Merge Tickets into Target Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ids\": \"<array>\",\n \"source_comment\": \"<string>\",\n \"source_comment_is_public\": \"<boolean>\",\n \"target_comment\": \"<string>\",\n \"target_comment_is_public\": \"<boolean>\"\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"merge"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Merges one or more tickets into the ticket with the specified id.\n\nSee [Merging tickets](https://support.zendesk.com/hc/en-us/articles/203690916)\nin the Support Help Center for ticket merging rules.\n\nAny attachment to the source ticket is copied to the target ticket.\n\nThis endpoint returns a `job_status` [JSON object](/api-reference/ticketing/ticket-management/job_statuses/#json-format) and queues a background job to do the work.\nUse the [Show Job Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status) endpoint to check for the job's completion.\n\n#### Allowed For\n\n* Agents\n\nAgents in the Enterprise account must have merge permissions.\nSee [Creating custom roles and assigning agents (Enterprise)](https://support.zendesk.com/hc/en-us/articles/203662026)\nin the Support Help Center.\n\n#### Available parameters\n\nThe request takes a data object with the following properties:\n\n| Name | Type | Required | Comments |\n| ------------------------ | ------- | -------- | ------------------------------------------------------- |\n| ids | array | yes | Ids of tickets to merge into the target ticket |\n| target_comment | string | no | Private comment to add to the target ticket |\n| source_comment | string | no | Private comment to add to the source ticket |\n| target_comment_is_public | boolean | no | Whether comment in target ticket is public or private |\n| source_comment_is_public | boolean | no | Whether comment in source tickets are public or private |\n\nThe comments are optional but strongly recommended.\n\nComments are private and can't be modified in the following cases:\n\n * Any of the sources or target tickets are private\n * Any of the sources or target tickets were created through Twitter, Facebook or the Channel framework\n\nIn any other case, comments default to private but can be modified with the comment privacy parameters."
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ids\": \"<array>\",\n \"source_comment\": \"<string>\",\n \"source_comment_is_public\": \"<boolean>\",\n \"target_comment\": \"<string>\",\n \"target_comment_is_public\": \"<boolean>\"\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/merge",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"merge"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"job_status\": {\n \"id\": \"<string>\",\n \"message\": \"<string>\",\n \"progress\": \"<integer>\",\n \"results\": [\n {\n \"id\": \"<integer>\",\n \"index\": \"<integer>\"\n },\n {\n \"id\": \"<integer>\",\n \"index\": \"<integer>\"\n }\n ],\n \"status\": \"<string>\",\n \"total\": \"<integer>\",\n \"url\": \"<string>\"\n }\n}"
}
]
}
