TCL / Support API / List Ticket Fields
Back to Collection Items
load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
set queryParams [new_CkJsonObject]
CkJsonObject_UpdateString $queryParams "locale" "<string>"
CkHttp_SetRequestHeader $http "Accept" "application/json"
# resp is a CkHttpResponse
set resp [CkHttp_QuickRequestParams $http "GET" "https://example.zendesk.com/api/v2/ticket_fields" $queryParams]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
delete_CkJsonObject $queryParams
exit
}
set sbResponseBody [new_CkStringBuilder]
CkHttpResponse_GetBodySb $resp $sbResponseBody
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttpResponse_header $resp]
puts "Failed."
delete_CkHttpResponse $resp
delete_CkHttp $http
delete_CkJsonObject $queryParams
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
delete_CkHttpResponse $resp
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "ticket_fields": [
# {
# "type": "<string>",
# "title": "<string>",
# "active": "<boolean>",
# "agent_description": "<string>",
# "collapsed_for_agents": "<boolean>",
# "created_at": "<dateTime>",
# "custom_field_options": [
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# }
# ],
# "custom_statuses": [
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "hold",
# "updated_at": "<dateTime>"
# },
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "pending",
# "updated_at": "<dateTime>"
# }
# ],
# "description": "<string>",
# "editable_in_portal": "<boolean>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_description": "<string>",
# "raw_title": "<string>",
# "raw_title_in_portal": "<string>",
# "regexp_for_validation": "<string>",
# "relationship_filter": {},
# "relationship_target_type": "<string>",
# "removable": "<boolean>",
# "required": "<boolean>",
# "required_in_portal": "<boolean>",
# "sub_type_id": "<integer>",
# "system_field_options": [
# {
# "name": "<string>",
# "value": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>"
# }
# ],
# "tag": "<string>",
# "title_in_portal": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "visible_in_portal": "<boolean>"
# },
# {
# "type": "<string>",
# "title": "<string>",
# "active": "<boolean>",
# "agent_description": "<string>",
# "collapsed_for_agents": "<boolean>",
# "created_at": "<dateTime>",
# "custom_field_options": [
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_name": "<string>",
# "url": "<string>"
# }
# ],
# "custom_statuses": [
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "pending",
# "updated_at": "<dateTime>"
# },
# {
# "active": "<boolean>",
# "agent_label": "<string>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "status_category": "new",
# "updated_at": "<dateTime>"
# }
# ],
# "description": "<string>",
# "editable_in_portal": "<boolean>",
# "id": "<integer>",
# "position": "<integer>",
# "raw_description": "<string>",
# "raw_title": "<string>",
# "raw_title_in_portal": "<string>",
# "regexp_for_validation": "<string>",
# "relationship_filter": {},
# "relationship_target_type": "<string>",
# "removable": "<boolean>",
# "required": "<boolean>",
# "required_in_portal": "<boolean>",
# "sub_type_id": "<integer>",
# "system_field_options": [
# {
# "name": "<string>",
# "value": "<string>"
# },
# {
# "name": "<string>",
# "value": "<string>"
# }
# ],
# "tag": "<string>",
# "title_in_portal": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "visible_in_portal": "<boolean>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "ticket_fields"]
while {$i < $count_i} {
CkJsonObject_put_I $jResp $i
set v_type [CkJsonObject_stringOf $jResp "ticket_fields[i].type"]
set title [CkJsonObject_stringOf $jResp "ticket_fields[i].title"]
set active [CkJsonObject_stringOf $jResp "ticket_fields[i].active"]
set agent_description [CkJsonObject_stringOf $jResp "ticket_fields[i].agent_description"]
set collapsed_for_agents [CkJsonObject_stringOf $jResp "ticket_fields[i].collapsed_for_agents"]
set created_at [CkJsonObject_stringOf $jResp "ticket_fields[i].created_at"]
set description [CkJsonObject_stringOf $jResp "ticket_fields[i].description"]
set editable_in_portal [CkJsonObject_stringOf $jResp "ticket_fields[i].editable_in_portal"]
set id [CkJsonObject_stringOf $jResp "ticket_fields[i].id"]
set position [CkJsonObject_stringOf $jResp "ticket_fields[i].position"]
set raw_description [CkJsonObject_stringOf $jResp "ticket_fields[i].raw_description"]
set raw_title [CkJsonObject_stringOf $jResp "ticket_fields[i].raw_title"]
set raw_title_in_portal [CkJsonObject_stringOf $jResp "ticket_fields[i].raw_title_in_portal"]
set regexp_for_validation [CkJsonObject_stringOf $jResp "ticket_fields[i].regexp_for_validation"]
set relationship_target_type [CkJsonObject_stringOf $jResp "ticket_fields[i].relationship_target_type"]
set removable [CkJsonObject_stringOf $jResp "ticket_fields[i].removable"]
set required [CkJsonObject_stringOf $jResp "ticket_fields[i].required"]
set required_in_portal [CkJsonObject_stringOf $jResp "ticket_fields[i].required_in_portal"]
set sub_type_id [CkJsonObject_stringOf $jResp "ticket_fields[i].sub_type_id"]
set tag [CkJsonObject_stringOf $jResp "ticket_fields[i].tag"]
set title_in_portal [CkJsonObject_stringOf $jResp "ticket_fields[i].title_in_portal"]
set updated_at [CkJsonObject_stringOf $jResp "ticket_fields[i].updated_at"]
set url [CkJsonObject_stringOf $jResp "ticket_fields[i].url"]
set visible_in_portal [CkJsonObject_stringOf $jResp "ticket_fields[i].visible_in_portal"]
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "ticket_fields[i].custom_field_options"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set name [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].name"]
set value [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].value"]
set id [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].id"]
set position [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].position"]
set raw_name [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].raw_name"]
set url [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_field_options[j].url"]
set j [expr $j + 1]
}
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "ticket_fields[i].custom_statuses"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set active [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].active"]
set agent_label [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].agent_label"]
set created_at [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].created_at"]
set default [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].default"]
set description [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].description"]
set end_user_description [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].end_user_description"]
set end_user_label [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].end_user_label"]
set id [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].id"]
set status_category [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].status_category"]
set updated_at [CkJsonObject_stringOf $jResp "ticket_fields[i].custom_statuses[j].updated_at"]
set j [expr $j + 1]
}
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "ticket_fields[i].system_field_options"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set name [CkJsonObject_stringOf $jResp "ticket_fields[i].system_field_options[j].name"]
set value [CkJsonObject_stringOf $jResp "ticket_fields[i].system_field_options[j].value"]
set j [expr $j + 1]
}
set i [expr $i + 1]
}
delete_CkHttp $http
delete_CkJsonObject $queryParams
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -G -d "locale=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields
Postman Collection Item JSON
{
"name": "List Ticket Fields",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields?locale=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields"
],
"query": [
{
"key": "locale",
"value": "<string>",
"description": "Forces the `title_in_portal` property to return a dynamic content variant for the specified locale.\n Only accepts [active locale ids](/api-reference/ticketing/account-configuration/locales/#list-locales).\nExample: `locale=\"de\"`.\n"
}
]
},
"description": "Returns a list of all system and custom ticket fields in your account.\n\nCursor pagination returns a maximum of 100 records per page and fields are returned in the order specified by their id.\n\nIf the results are not paginated every field is returned in the response and fields are returned in the order specified by the position and id.\n\nFor accounts without access to multiple ticket forms, positions can be changed using the [Update Ticket Field](/api-reference/ticketing/tickets/ticket_fields/#update-ticket-field) endpoint or the Ticket Forms page in Zendesk Support (**Admin** > **Manage** > **Ticket Forms**). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.\n\nFor accounts with access to multiple ticket forms, positions can only be changed using the [Update Ticket Field](/api-reference/ticketing/tickets/ticket_fields/#update-ticket-field) endpoint because products use the order defined on each form to show the field values instead of the general position of the ticket field in the account.\n\nConsider caching this resource to use with the [Tickets](/api-reference/ticketing/tickets/tickets/#json-format) API.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- No pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields?locale=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields"
],
"query": [
{
"key": "locale",
"value": "<string>",
"description": "Forces the `title_in_portal` property to return a dynamic content variant for the specified locale.\n Only accepts [active locale ids](/api-reference/ticketing/account-configuration/locales/#list-locales).\nExample: `locale=\"de\"`.\n"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_fields\": [\n {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"hold\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"pending\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n },\n {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"pending\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"new\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n ]\n}"
}
]
}
