TCL / Support API / List Suspended Tickets
Back to Collection Items
load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
set queryParams [new_CkJsonObject]
CkJsonObject_UpdateString $queryParams "sort_by" "<string>"
CkJsonObject_UpdateString $queryParams "sort_order" "<string>"
CkHttp_SetRequestHeader $http "Accept" "application/json"
# resp is a CkHttpResponse
set resp [CkHttp_QuickRequestParams $http "GET" "https://example.zendesk.com/api/v2/suspended_tickets" $queryParams]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
delete_CkJsonObject $queryParams
exit
}
set sbResponseBody [new_CkStringBuilder]
CkHttpResponse_GetBodySb $resp $sbResponseBody
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttpResponse_header $resp]
puts "Failed."
delete_CkHttpResponse $resp
delete_CkHttp $http
delete_CkJsonObject $queryParams
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
delete_CkHttpResponse $resp
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "suspended_tickets": [
# {
# "attachments": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# }
# ],
# "author": {
# "email": "<string>",
# "id": "<integer>",
# "name": "<string>"
# },
# "brand_id": "<integer>",
# "cause": "<string>",
# "cause_id": "<integer>",
# "content": "<string>",
# "created_at": "<dateTime>",
# "id": "<integer>",
# "message_id": "<string>",
# "recipient": "<string>",
# "subject": "<string>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "from": {
# "address": "<string>",
# "id": "<integer>",
# "name": "<string>",
# "title": "<string>"
# },
# "rel": "<string>",
# "to": {
# "address": "<string>",
# "name": "<string>"
# }
# }
# }
# },
# {
# "attachments": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>",
# "thumbnails": [
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# },
# {
# "content_type": "<string>",
# "content_url": "<string>",
# "deleted": "<boolean>",
# "file_name": "<string>",
# "height": "<string>",
# "id": "<integer>",
# "inline": "<boolean>",
# "malware_access_override": "<boolean>",
# "malware_scan_result": "<string>",
# "mapped_content_url": "<string>",
# "size": "<integer>",
# "url": "<string>",
# "width": "<string>"
# }
# ]
# }
# ],
# "author": {
# "email": "<string>",
# "id": "<integer>",
# "name": "<string>"
# },
# "brand_id": "<integer>",
# "cause": "<string>",
# "cause_id": "<integer>",
# "content": "<string>",
# "created_at": "<dateTime>",
# "id": "<integer>",
# "message_id": "<string>",
# "recipient": "<string>",
# "subject": "<string>",
# "ticket_id": "<integer>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "from": {
# "address": "<string>",
# "id": "<integer>",
# "name": "<string>",
# "title": "<string>"
# },
# "rel": "<string>",
# "to": {
# "address": "<string>",
# "name": "<string>"
# }
# }
# }
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "suspended_tickets"]
while {$i < $count_i} {
CkJsonObject_put_I $jResp $i
set v_Email [CkJsonObject_stringOf $jResp "suspended_tickets[i].author.email"]
set Id [CkJsonObject_stringOf $jResp "suspended_tickets[i].author.id"]
set Name [CkJsonObject_stringOf $jResp "suspended_tickets[i].author.name"]
set brand_id [CkJsonObject_stringOf $jResp "suspended_tickets[i].brand_id"]
set cause [CkJsonObject_stringOf $jResp "suspended_tickets[i].cause"]
set cause_id [CkJsonObject_stringOf $jResp "suspended_tickets[i].cause_id"]
set content [CkJsonObject_stringOf $jResp "suspended_tickets[i].content"]
set created_at [CkJsonObject_stringOf $jResp "suspended_tickets[i].created_at"]
set id [CkJsonObject_stringOf $jResp "suspended_tickets[i].id"]
set message_id [CkJsonObject_stringOf $jResp "suspended_tickets[i].message_id"]
set recipient [CkJsonObject_stringOf $jResp "suspended_tickets[i].recipient"]
set subject [CkJsonObject_stringOf $jResp "suspended_tickets[i].subject"]
set ticket_id [CkJsonObject_stringOf $jResp "suspended_tickets[i].ticket_id"]
set updated_at [CkJsonObject_stringOf $jResp "suspended_tickets[i].updated_at"]
set url [CkJsonObject_stringOf $jResp "suspended_tickets[i].url"]
set Channel [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.channel"]
set Address [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.from.address"]
set FromId [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.from.id"]
set FromName [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.from.name"]
set Title [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.from.title"]
set Rel [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.rel"]
set ToAddress [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.to.address"]
set ToName [CkJsonObject_stringOf $jResp "suspended_tickets[i].via.source.to.name"]
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "suspended_tickets[i].attachments"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set content_type [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].content_type"]
set content_url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].content_url"]
set deleted [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].deleted"]
set file_name [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].file_name"]
set height [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].height"]
set id [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].id"]
set inline [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].inline"]
set malware_access_override [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].malware_access_override"]
set malware_scan_result [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].malware_scan_result"]
set mapped_content_url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].mapped_content_url"]
set size [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].size"]
set url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].url"]
set width [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].width"]
set k 0
set count_k [CkJsonObject_SizeOfArray $jResp "suspended_tickets[i].attachments[j].thumbnails"]
while {$k < $count_k} {
CkJsonObject_put_K $jResp $k
set content_type [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].content_type"]
set content_url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].content_url"]
set deleted [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].deleted"]
set file_name [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].file_name"]
set height [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].height"]
set id [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].id"]
set inline [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].inline"]
set malware_access_override [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].malware_access_override"]
set malware_scan_result [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].malware_scan_result"]
set mapped_content_url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].mapped_content_url"]
set size [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].size"]
set url [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].url"]
set width [CkJsonObject_stringOf $jResp "suspended_tickets[i].attachments[j].thumbnails[k].width"]
set k [expr $k + 1]
}
set j [expr $j + 1]
}
set i [expr $i + 1]
}
delete_CkHttp $http
delete_CkJsonObject $queryParams
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -G -d "sort_by=%3Cstring%3E"
-d "sort_order=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets
Postman Collection Item JSON
{
"name": "List Suspended Tickets",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/suspended_tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"suspended_tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "The field to sort the ticket by, being one of `author_email`, `cause`, `created_at`, or `subject`."
},
{
"key": "sort_order",
"value": "<string>",
"description": "The order in which to sort the suspended tickets. This can take value `asc` or `desc`."
}
]
},
"description": "#### Allowed For\n\n* Unrestricted agents\n\n#### Sorting\n\nYou can sort the tickets with the `sort_by` and `sort_order` query string parameters.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/suspended_tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"suspended_tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "The field to sort the ticket by, being one of `author_email`, `cause`, `created_at`, or `subject`."
},
{
"key": "sort_order",
"value": "<string>",
"description": "The order in which to sort the suspended tickets. This can take value `asc` or `desc`."
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"suspended_tickets\": [\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"author\": {\n \"email\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\"\n },\n \"brand_id\": \"<integer>\",\n \"cause\": \"<string>\",\n \"cause_id\": \"<integer>\",\n \"content\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"message_id\": \"<string>\",\n \"recipient\": \"<string>\",\n \"subject\": \"<string>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n }\n },\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n 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}
]
}
