TCL / Support API / Search Requests
Back to Collection Items
load ./chilkat.dll
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
set http [new_CkHttp]
CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"
CkHttp_SetRequestHeader $http "Accept" "application/json"
set sbResponseBody [new_CkStringBuilder]
set success [CkHttp_QuickGetSb $http "https://example.zendesk.com/api/v2/requests/search" $sbResponseBody]
if {$success == 0} then {
puts [CkHttp_lastErrorText $http]
delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
exit
}
set jResp [new_CkJsonObject]
CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0
puts "Response Body:"
puts [CkJsonObject_emit $jResp]
set respStatusCode [CkHttp_get_LastStatus $http]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
puts "Response Header:"
puts [CkHttp_lastHeader $http]
puts "Failed."
delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
exit
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "requests": [
# {
# "subject": "<string>",
# "assignee_id": "<integer>",
# "can_be_solved_by_me": "<boolean>",
# "collaborator_ids": [
# "<integer>",
# "<integer>"
# ],
# "created_at": "<dateTime>",
# "custom_fields": [
# {
# "id": "<integer>",
# "value": "<string>"
# },
# {
# "id": "<integer>",
# "value": "<string>"
# }
# ],
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": [
# "<integer>",
# "<integer>"
# ],
# "followup_source_id": "<integer>",
# "group_id": "<integer>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "organization_id": "<integer>",
# "priority": "<string>",
# "recipient": "<string>",
# "requester_id": "<integer>",
# "solved": "<boolean>",
# "status": "<string>",
# "ticket_form_id": "<integer>",
# "type": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "sitde": -5925380.425592765,
# "id80": false
# }
# }
# },
# {
# "subject": "<string>",
# "assignee_id": "<integer>",
# "can_be_solved_by_me": "<boolean>",
# "collaborator_ids": [
# "<integer>",
# "<integer>"
# ],
# "created_at": "<dateTime>",
# "custom_fields": [
# {
# "id": "<integer>",
# "value": "<string>"
# },
# {
# "id": "<integer>",
# "value": "<string>"
# }
# ],
# "custom_status_id": "<integer>",
# "description": "<string>",
# "due_at": "<dateTime>",
# "email_cc_ids": [
# "<integer>",
# "<integer>"
# ],
# "followup_source_id": "<integer>",
# "group_id": "<integer>",
# "id": "<integer>",
# "is_public": "<boolean>",
# "organization_id": "<integer>",
# "priority": "<string>",
# "recipient": "<string>",
# "requester_id": "<integer>",
# "solved": "<boolean>",
# "status": "<string>",
# "ticket_form_id": "<integer>",
# "type": "<string>",
# "updated_at": "<dateTime>",
# "url": "<string>",
# "via": {
# "channel": "<string>",
# "source": {
# "esse2a": false,
# "irure_8": true,
# "in77": 99886237.33060426,
# "nisi_0": "occaecat velit voluptate consequat"
# }
# }
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "requests"]
while {$i < $count_i} {
CkJsonObject_put_I $jResp $i
set subject [CkJsonObject_stringOf $jResp "requests[i].subject"]
set assignee_id [CkJsonObject_stringOf $jResp "requests[i].assignee_id"]
set can_be_solved_by_me [CkJsonObject_stringOf $jResp "requests[i].can_be_solved_by_me"]
set created_at [CkJsonObject_stringOf $jResp "requests[i].created_at"]
set custom_status_id [CkJsonObject_stringOf $jResp "requests[i].custom_status_id"]
set description [CkJsonObject_stringOf $jResp "requests[i].description"]
set due_at [CkJsonObject_stringOf $jResp "requests[i].due_at"]
set followup_source_id [CkJsonObject_stringOf $jResp "requests[i].followup_source_id"]
set group_id [CkJsonObject_stringOf $jResp "requests[i].group_id"]
set id [CkJsonObject_stringOf $jResp "requests[i].id"]
set is_public [CkJsonObject_stringOf $jResp "requests[i].is_public"]
set organization_id [CkJsonObject_stringOf $jResp "requests[i].organization_id"]
set priority [CkJsonObject_stringOf $jResp "requests[i].priority"]
set recipient [CkJsonObject_stringOf $jResp "requests[i].recipient"]
set requester_id [CkJsonObject_stringOf $jResp "requests[i].requester_id"]
set solved [CkJsonObject_stringOf $jResp "requests[i].solved"]
set status [CkJsonObject_stringOf $jResp "requests[i].status"]
set ticket_form_id [CkJsonObject_stringOf $jResp "requests[i].ticket_form_id"]
set v_type [CkJsonObject_stringOf $jResp "requests[i].type"]
set updated_at [CkJsonObject_stringOf $jResp "requests[i].updated_at"]
set url [CkJsonObject_stringOf $jResp "requests[i].url"]
set Channel [CkJsonObject_stringOf $jResp "requests[i].via.channel"]
set Sitde [CkJsonObject_stringOf $jResp "requests[i].via.source.sitde"]
set Id80 [CkJsonObject_BoolOf $jResp "requests[i].via.source.id80"]
set Esse2a [CkJsonObject_BoolOf $jResp "requests[i].via.source.esse2a"]
set Irure_8 [CkJsonObject_BoolOf $jResp "requests[i].via.source.irure_8"]
set In77 [CkJsonObject_stringOf $jResp "requests[i].via.source.in77"]
set Nisi_0 [CkJsonObject_stringOf $jResp "requests[i].via.source.nisi_0"]
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "requests[i].collaborator_ids"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set strVal [CkJsonObject_stringOf $jResp "requests[i].collaborator_ids[j]"]
set j [expr $j + 1]
}
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "requests[i].custom_fields"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set id [CkJsonObject_stringOf $jResp "requests[i].custom_fields[j].id"]
set value [CkJsonObject_stringOf $jResp "requests[i].custom_fields[j].value"]
set j [expr $j + 1]
}
set j 0
set count_j [CkJsonObject_SizeOfArray $jResp "requests[i].email_cc_ids"]
while {$j < $count_j} {
CkJsonObject_put_J $jResp $j
set strVal [CkJsonObject_stringOf $jResp "requests[i].email_cc_ids[j]"]
set j [expr $j + 1]
}
set i [expr $i + 1]
}
delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/search
Postman Collection Item JSON
{
"name": "Search Requests",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/search",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
"search"
],
"variable": [
{
"key": "query",
"value": "<string>",
"description": "The syntax and matching logic for the string is detailed in the [Zendesk Support search reference](https://support.zendesk.com/hc/en-us/articles/203663226). See also [Query basics](/api-reference/ticketing/ticket-management/search/#query-basics) in the Tickets API doc."
}
]
},
"description": "Examples:\n\n* `GET /api/v2/requests/search.json?query=printer`\n* `GET /api/v2/requests/search.json?query=printer&organization_id=1`\n* `GET /api/v2/requests/search.json?query=printer&cc_id=true`\n* `GET /api/v2/requests/search.json?query=printer&status=hold,open`\n\n#### Pagination\n\n* Offset pagination only\n\nSee [Using Offset Pagination](/api-reference/ticketing/introduction/#using-offset-pagination).\n\n#### Results limit\n\nThe Search Requests endpoint returns up to 1,000 results per query, with a maximum of 100 results per page. See [Pagination](/api-reference/ticketing/introduction/#pagination). If you request a page past the limit (`page=11` at 100 results per page), a 422 Insufficient Resource Error is returned.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/search",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
"search"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"requests\": [\n {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"sitde\": -5925380.425592765,\n \"id80\": false\n }\n }\n },\n {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"esse2a\": false,\n \"irure_8\": true,\n \"in77\": 99886237.33060426,\n \"nisi_0\": \"occaecat velit voluptate consequat\"\n }\n }\n }\n ]\n}"
}
]
}
