Chilkat Tools

TCL / Support API / Create Request

load ./chilkat.dll

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

set http [new_CkHttp]

CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"

CkHttp_SetRequestHeader $http "Accept" "application/json"

# resp is a CkHttpResponse
set resp [CkHttp_QuickRequest $http "POST" "https://example.zendesk.com/api/v2/requests"]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
    puts [CkHttp_lastErrorText $http]
    delete_CkHttp $http
    exit
}

set sbResponseBody [new_CkStringBuilder]

CkHttpResponse_GetBodySb $resp $sbResponseBody

set jResp [new_CkJsonObject]

CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0

puts "Response Body:"
puts [CkJsonObject_emit $jResp]

set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
    puts "Response Header:"
    puts [CkHttpResponse_header $resp]
    puts "Failed."
    delete_CkHttpResponse $resp

    delete_CkHttp $http
    delete_CkStringBuilder $sbResponseBody
    delete_CkJsonObject $jResp
    exit
}

delete_CkHttpResponse $resp

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "request": {
#     "subject": "<string>",
#     "assignee_id": "<integer>",
#     "can_be_solved_by_me": "<boolean>",
#     "collaborator_ids": [
#       "<integer>",
#       "<integer>"
#     ],
#     "created_at": "<dateTime>",
#     "custom_fields": [
#       {
#         "id": "<integer>",
#         "value": "<string>"
#       },
#       {
#         "id": "<integer>",
#         "value": "<string>"
#       }
#     ],
#     "custom_status_id": "<integer>",
#     "description": "<string>",
#     "due_at": "<dateTime>",
#     "email_cc_ids": [
#       "<integer>",
#       "<integer>"
#     ],
#     "followup_source_id": "<integer>",
#     "group_id": "<integer>",
#     "id": "<integer>",
#     "is_public": "<boolean>",
#     "organization_id": "<integer>",
#     "priority": "<string>",
#     "recipient": "<string>",
#     "requester_id": "<integer>",
#     "solved": "<boolean>",
#     "status": "<string>",
#     "ticket_form_id": "<integer>",
#     "type": "<string>",
#     "updated_at": "<dateTime>",
#     "url": "<string>",
#     "via": {
#       "channel": "<string>",
#       "source": {
#         "est__": false
#       }
#     }
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

set Subject [CkJsonObject_stringOf $jResp "request.subject"]
set Assignee_id [CkJsonObject_stringOf $jResp "request.assignee_id"]
set Can_be_solved_by_me [CkJsonObject_stringOf $jResp "request.can_be_solved_by_me"]
set Created_at [CkJsonObject_stringOf $jResp "request.created_at"]
set Custom_status_id [CkJsonObject_stringOf $jResp "request.custom_status_id"]
set Description [CkJsonObject_stringOf $jResp "request.description"]
set Due_at [CkJsonObject_stringOf $jResp "request.due_at"]
set Followup_source_id [CkJsonObject_stringOf $jResp "request.followup_source_id"]
set Group_id [CkJsonObject_stringOf $jResp "request.group_id"]
set Id [CkJsonObject_stringOf $jResp "request.id"]
set Is_public [CkJsonObject_stringOf $jResp "request.is_public"]
set Organization_id [CkJsonObject_stringOf $jResp "request.organization_id"]
set Priority [CkJsonObject_stringOf $jResp "request.priority"]
set Recipient [CkJsonObject_stringOf $jResp "request.recipient"]
set Requester_id [CkJsonObject_stringOf $jResp "request.requester_id"]
set Solved [CkJsonObject_stringOf $jResp "request.solved"]
set Status [CkJsonObject_stringOf $jResp "request.status"]
set Ticket_form_id [CkJsonObject_stringOf $jResp "request.ticket_form_id"]
set v_Type [CkJsonObject_stringOf $jResp "request.type"]
set Updated_at [CkJsonObject_stringOf $jResp "request.updated_at"]
set v_Url [CkJsonObject_stringOf $jResp "request.url"]
set Channel [CkJsonObject_stringOf $jResp "request.via.channel"]
set Est__ [CkJsonObject_BoolOf $jResp "request.via.source.est__"]
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "request.collaborator_ids"]
while {$i < $count_i} {
    CkJsonObject_put_I $jResp $i
    set strVal [CkJsonObject_stringOf $jResp "request.collaborator_ids[i]"]
    set i [expr $i + 1]
}
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "request.custom_fields"]
while {$i < $count_i} {
    CkJsonObject_put_I $jResp $i
    set id [CkJsonObject_stringOf $jResp "request.custom_fields[i].id"]
    set value [CkJsonObject_stringOf $jResp "request.custom_fields[i].value"]
    set i [expr $i + 1]
}
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "request.email_cc_ids"]
while {$i < $count_i} {
    CkJsonObject_put_I $jResp $i
    set strVal [CkJsonObject_stringOf $jResp "request.email_cc_ids[i]"]
    set i [expr $i + 1]
}

delete_CkHttp $http
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests

Postman Collection Item JSON

{
  "name": "Create Request",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/requests",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "requests"
      ]
    },
    "description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name                | Type   | Mandatory | Comment\n| ----------------    | -------| --------- | -------\n| comment             | object | yes       | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators       | array  | no        | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester           | object | yes*      | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n"
  },
  "response": [
    {
      "name": "Created response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/requests",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "requests"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"request\": {\n    \"subject\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"can_be_solved_by_me\": \"<boolean>\",\n    \"collaborator_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": [\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      }\n    ],\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"followup_source_id\": \"<integer>\",\n    \"group_id\": \"<integer>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester_id\": \"<integer>\",\n    \"solved\": \"<boolean>\",\n    \"status\": \"<string>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"<string>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"est__\": false\n      }\n    }\n  }\n}"
    }
  ]
}

Chilkat Online Tools

TCL / Support API / Create Request

Curl Command

Postman Collection Item JSON