Chilkat Tools

TCL / Support API / Incremental Ticket Event Export

load ./chilkat.dll

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

set http [new_CkHttp]

CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"

set queryParams [new_CkJsonObject]

CkJsonObject_UpdateString $queryParams "start_time" "<integer>"

CkHttp_SetRequestHeader $http "Accept" "application/json"

# resp is a CkHttpResponse
set resp [CkHttp_QuickRequestParams $http "GET" "https://example.zendesk.com/api/v2/incremental/ticket_events" $queryParams]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
    puts [CkHttp_lastErrorText $http]
    delete_CkHttp $http
    delete_CkJsonObject $queryParams
    exit
}

set sbResponseBody [new_CkStringBuilder]

CkHttpResponse_GetBodySb $resp $sbResponseBody

set jResp [new_CkJsonObject]

CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0

puts "Response Body:"
puts [CkJsonObject_emit $jResp]

set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
    puts "Response Header:"
    puts [CkHttpResponse_header $resp]
    puts "Failed."
    delete_CkHttpResponse $resp

    delete_CkHttp $http
    delete_CkJsonObject $queryParams
    delete_CkStringBuilder $sbResponseBody
    delete_CkJsonObject $jResp
    exit
}

delete_CkHttpResponse $resp

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "count": "<integer>",
#   "end_of_stream": "<boolean>",
#   "end_time": "<integer>",
#   "next_page": "<string>",
#   "ticket_events": [
#     {
#       "id": "<integer>",
#       "instance_id": "<integer>",
#       "metric": "periodic_update_time",
#       "ticket_id": "<integer>",
#       "time": "<dateTime>",
#       "type": "apply_sla"
#     },
#     {
#       "id": "<integer>",
#       "instance_id": "<integer>",
#       "metric": "pausable_update_time",
#       "ticket_id": "<integer>",
#       "time": "<dateTime>",
#       "type": "breach"
#     }
#   ]
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

set count [CkJsonObject_stringOf $jResp "count"]
set end_of_stream [CkJsonObject_stringOf $jResp "end_of_stream"]
set end_time [CkJsonObject_stringOf $jResp "end_time"]
set next_page [CkJsonObject_stringOf $jResp "next_page"]
set i 0
set count_i [CkJsonObject_SizeOfArray $jResp "ticket_events"]
while {$i < $count_i} {
    CkJsonObject_put_I $jResp $i
    set id [CkJsonObject_stringOf $jResp "ticket_events[i].id"]
    set instance_id [CkJsonObject_stringOf $jResp "ticket_events[i].instance_id"]
    set metric [CkJsonObject_stringOf $jResp "ticket_events[i].metric"]
    set ticket_id [CkJsonObject_stringOf $jResp "ticket_events[i].ticket_id"]
    set time [CkJsonObject_stringOf $jResp "ticket_events[i].time"]
    set v_type [CkJsonObject_stringOf $jResp "ticket_events[i].type"]
    set i [expr $i + 1]
}

delete_CkHttp $http
delete_CkJsonObject $queryParams
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_events

Postman Collection Item JSON

{
  "name": "Incremental Ticket Event Export",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "ticket_events"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The time to start the incremental export from"
        }
      ]
    },
    "description": "Returns a stream of changes that occurred on tickets. Each event is tied\nto an update on a ticket and contains all the fields that were updated in that\nchange. For more information, see:\n\n- [Exporting ticket events](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-ticket-events) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n- [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n\nYou can include comments in the event stream by using the `comment_events`\nsideload. See Sideloading below. If you don't specify the sideload, any comment\npresent in the ticket update is described only by Boolean `comment_present`\nand `comment_public` object properties in the event's `child_events` array.\nThe comment itself is not included.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nThe endpoint supports the `comment_events` sideload. Any comment present in the ticket\nupdate is listed as an object in the event's `child_events` array. Example:\n\n```js\n\"child_events\": [\n  {\n    \"id\": 91048994488,\n    \"via\": {\n      \"channel\": \"api\",\n      \"source\": {\"from\":{},\"to\":{},\"rel\":null}},\n    \"via_reference_id\":null,\n    \"type\": \"Comment\",\n    \"author_id\": 5031726587,\n    \"body\": \"This is a comment\",\n    \"html_body\": \"&lt;div class=\"zd-comment\"&gt;&lt;p dir=\"auto\"&gt;This is a comment&lt;/p&gt;\",\n    \"public\": true,\n    \"attachments\": [],\n    \"audit_id\": 91048994468,\n    \"created_at\": \"2009-06-25T10:15:18Z\",\n    \"event_type\": \"Comment\"\n  },\n  ...\n],\n...\n```\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "ticket_events"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The time to start the incremental export from"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"end_of_stream\": \"<boolean>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"ticket_events\": [\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"periodic_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"apply_sla\"\n    },\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"pausable_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"breach\"\n    }\n  ]\n}"
    }
  ]
}

Chilkat Online Tools

TCL / Support API / Incremental Ticket Event Export

Curl Command

Postman Collection Item JSON