Chilkat Online Tools

TCL / Support API / Create Custom Ticket Status

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load ./chilkat.dll

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

set http [new_CkHttp]

CkHttp_put_BasicAuth $http 1
CkHttp_put_Login $http "login"
CkHttp_put_Password $http "password"

# Use this online tool to generate code from sample JSON: Generate Code to Create JSON

# The following JSON is sent in the request body.

# {
#   "custom_status": {
#     "active": "<boolean>",
#     "agent_label": "<string>",
#     "description": "<string>",
#     "end_user_description": "<string>",
#     "end_user_label": "<string>",
#     "status_category": "new"
#   }
# }

set json [new_CkJsonObject]

CkJsonObject_UpdateString $json "custom_status.active" "<boolean>"
CkJsonObject_UpdateString $json "custom_status.agent_label" "<string>"
CkJsonObject_UpdateString $json "custom_status.description" "<string>"
CkJsonObject_UpdateString $json "custom_status.end_user_description" "<string>"
CkJsonObject_UpdateString $json "custom_status.end_user_label" "<string>"
CkJsonObject_UpdateString $json "custom_status.status_category" "new"

CkHttp_SetRequestHeader $http "Content-Type" "application/json"
CkHttp_SetRequestHeader $http "Accept" "application/json"

# resp is a CkHttpResponse
set resp [CkHttp_PostJson3 $http "https://example.zendesk.com/api/v2/custom_statuses" "application/json" $json]
if {[CkHttp_get_LastMethodSuccess $http] == 0} then {
    puts [CkHttp_lastErrorText $http]
    delete_CkHttp $http
    delete_CkJsonObject $json
    exit
}

set sbResponseBody [new_CkStringBuilder]

CkHttpResponse_GetBodySb $resp $sbResponseBody

set jResp [new_CkJsonObject]

CkJsonObject_LoadSb $jResp $sbResponseBody
CkJsonObject_put_EmitCompact $jResp 0

puts "Response Body:"
puts [CkJsonObject_emit $jResp]

set respStatusCode [CkHttpResponse_get_StatusCode $resp]
puts "Response Status Code = $respStatusCode"
if {$respStatusCode >= 400} then {
    puts "Response Header:"
    puts [CkHttpResponse_header $resp]
    puts "Failed."
    delete_CkHttpResponse $resp

    delete_CkHttp $http
    delete_CkJsonObject $json
    delete_CkStringBuilder $sbResponseBody
    delete_CkJsonObject $jResp
    exit
}

delete_CkHttpResponse $resp

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "custom_status": {
#     "status_category": "open",
#     "agent_label": "<string>",
#     "active": "<boolean>",
#     "created_at": "<dateTime>",
#     "default": "<boolean>",
#     "description": "<string>",
#     "end_user_description": "<string>",
#     "end_user_label": "<string>",
#     "id": "<integer>",
#     "raw_agent_label": "<string>",
#     "raw_description": "<string>",
#     "raw_end_user_description": "<string>",
#     "raw_end_user_label": "<string>",
#     "updated_at": "<dateTime>"
#   }
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

set Status_category [CkJsonObject_stringOf $jResp "custom_status.status_category"]
set Agent_label [CkJsonObject_stringOf $jResp "custom_status.agent_label"]
set Active [CkJsonObject_stringOf $jResp "custom_status.active"]
set Created_at [CkJsonObject_stringOf $jResp "custom_status.created_at"]
set Default [CkJsonObject_stringOf $jResp "custom_status.default"]
set Description [CkJsonObject_stringOf $jResp "custom_status.description"]
set End_user_description [CkJsonObject_stringOf $jResp "custom_status.end_user_description"]
set End_user_label [CkJsonObject_stringOf $jResp "custom_status.end_user_label"]
set Id [CkJsonObject_stringOf $jResp "custom_status.id"]
set Raw_agent_label [CkJsonObject_stringOf $jResp "custom_status.raw_agent_label"]
set Raw_description [CkJsonObject_stringOf $jResp "custom_status.raw_description"]
set Raw_end_user_description [CkJsonObject_stringOf $jResp "custom_status.raw_end_user_description"]
set Raw_end_user_label [CkJsonObject_stringOf $jResp "custom_status.raw_end_user_label"]
set Updated_at [CkJsonObject_stringOf $jResp "custom_status.updated_at"]

delete_CkHttp $http
delete_CkJsonObject $json
delete_CkStringBuilder $sbResponseBody
delete_CkJsonObject $jResp

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "custom_status": {
    "active": "<boolean>",
    "agent_label": "<string>",
    "description": "<string>",
    "end_user_description": "<string>",
    "end_user_label": "<string>",
    "status_category": "new"
  }
}'
https://example.zendesk.com/api/v2/custom_statuses

Postman Collection Item JSON

{
  "name": "Create Custom Ticket Status",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/custom_statuses",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "custom_statuses"
      ]
    },
    "description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Created",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/custom_statuses",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "custom_statuses"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_status\": {\n    \"status_category\": \"open\",\n    \"agent_label\": \"<string>\",\n    \"active\": \"<boolean>\",\n    \"created_at\": \"<dateTime>\",\n    \"default\": \"<boolean>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"raw_agent_label\": \"<string>\",\n    \"raw_description\": \"<string>\",\n    \"raw_end_user_description\": \"<string>\",\n    \"raw_end_user_label\": \"<string>\",\n    \"updated_at\": \"<dateTime>\"\n  }\n}"
    }
  ]
}