Swift3 / Support API / Update Ticket
Back to Collection Items
func chilkatTest() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
let http = CkoHttp()!
var success: Bool
http.basicAuth = true
http.login = "login"
http.password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet_93": "ex tempor esse ut",
// "non_e": 23632022
// }
// }
// },
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "problem",
// "updated_stamp": "<dateTime>"
// }
// }
let json = CkoJsonObject()!
json.update("ticket.additional_collaborators[0].email", value: "<email>")
json.update("ticket.additional_collaborators[0].name", value: "<string>")
json.update("ticket.additional_collaborators[1].email", value: "<email>")
json.update("ticket.additional_collaborators[1].name", value: "<string>")
json.update("ticket.assignee_email", value: "<email>")
json.update("ticket.assignee_id", value: "<integer>")
json.update("ticket.attribute_value_ids[0]", value: "<integer>")
json.update("ticket.attribute_value_ids[1]", value: "<integer>")
json.update("ticket.collaborator_ids", value: "<array>")
json.update("ticket.comment.attachments[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].height", value: "<string>")
json.update("ticket.comment.attachments[0].id", value: "<integer>")
json.update("ticket.comment.attachments[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].size", value: "<integer>")
json.update("ticket.comment.attachments[0].url", value: "<string>")
json.update("ticket.comment.attachments[0].width", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].height", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].id", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].size", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[0].url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].width", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].height", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].id", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].size", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[1].url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].width", value: "<string>")
json.update("ticket.comment.attachments[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].height", value: "<string>")
json.update("ticket.comment.attachments[1].id", value: "<integer>")
json.update("ticket.comment.attachments[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].size", value: "<integer>")
json.update("ticket.comment.attachments[1].url", value: "<string>")
json.update("ticket.comment.attachments[1].width", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].height", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].id", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].size", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[0].url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].width", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].height", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].id", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].size", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[1].url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].width", value: "<string>")
json.update("ticket.comment.audit_id", value: "<integer>")
json.update("ticket.comment.author_id", value: "<integer>")
json.update("ticket.comment.body", value: "<string>")
json.update("ticket.comment.created_at", value: "<dateTime>")
json.update("ticket.comment.html_body", value: "<string>")
json.update("ticket.comment.id", value: "<integer>")
json.updateBool("ticket.comment.metadata.cillum_7", value: false)
json.update("ticket.comment.plain_body", value: "<string>")
json.update("ticket.comment.public", value: "<boolean>")
json.update("ticket.comment.type", value: "<string>")
json.update("ticket.comment.uploads[0]", value: "<string>")
json.update("ticket.comment.uploads[1]", value: "<string>")
json.update("ticket.comment.via.channel", value: "<string>")
json.update("ticket.comment.via.source.amet_93", value: "ex tempor esse ut")
json.updateInt("ticket.comment.via.source.non_e", value: 23632022)
json.update("ticket.custom_fields", value: "<array>")
json.update("ticket.custom_status_id", value: "<integer>")
json.update("ticket.due_at", value: "<dateTime>")
json.update("ticket.email_ccs[0].action", value: "delete")
json.update("ticket.email_ccs[0].user_email", value: "<email>")
json.update("ticket.email_ccs[0].user_id", value: "<string>")
json.update("ticket.email_ccs[0].user_name", value: "<string>")
json.update("ticket.email_ccs[1].action", value: "put")
json.update("ticket.email_ccs[1].user_email", value: "<email>")
json.update("ticket.email_ccs[1].user_id", value: "<string>")
json.update("ticket.email_ccs[1].user_name", value: "<string>")
json.update("ticket.external_id", value: "<string>")
json.update("ticket.followers[0].action", value: "put")
json.update("ticket.followers[0].user_email", value: "<email>")
json.update("ticket.followers[0].user_id", value: "<string>")
json.update("ticket.followers[1].action", value: "delete")
json.update("ticket.followers[1].user_email", value: "<email>")
json.update("ticket.followers[1].user_id", value: "<string>")
json.update("ticket.group_id", value: "<integer>")
json.update("ticket.organization_id", value: "<integer>")
json.update("ticket.priority", value: "low")
json.update("ticket.problem_id", value: "<integer>")
json.update("ticket.requester_id", value: "<integer>")
json.update("ticket.safe_update", value: "<boolean>")
json.update("ticket.sharing_agreement_ids[0]", value: "<integer>")
json.update("ticket.sharing_agreement_ids[1]", value: "<integer>")
json.update("ticket.status", value: "closed")
json.update("ticket.subject", value: "<string>")
json.update("ticket.tags", value: "<array>")
json.update("ticket.type", value: "problem")
json.update("ticket.updated_stamp", value: "<dateTime>")
http.setRequestHeader("Content-Type", value: "application/json")
http.setRequestHeader("Accept", value: "application/json")
let sbRequestBody = CkoStringBuilder()!
json.emitSb(sbRequestBody)
var resp: CkoHttpResponse? = http.pTextSb("PUT", url: "https://example.zendesk.com/api/v2/tickets/:ticket_id", textData: sbRequestBody, charset: "utf-8", contentType: "application/json", md5: false, gzip: false)
if http.lastMethodSuccess == false {
print("\(http.lastErrorText!)")
return
}
let sbResponseBody = CkoStringBuilder()!
resp!.getBodySb(sbResponseBody)
let jResp = CkoJsonObject()!
jResp.loadSb(sbResponseBody)
jResp.emitCompact = false
print("Response Body:")
print("\(jResp.emit()!)")
var respStatusCode: Int = resp!.statusCode.intValue
print("Response Status Code = \(respStatusCode)")
if respStatusCode >= 400 {
print("Response Header:")
print("\(resp!.header!)")
print("Failed.")
resp = nil
return
}
resp = nil
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "audit": {
// "author_id": "<integer>",
// "created_at": "<dateTime>",
// "events": "<array>",
// "id": "<integer>",
// "metadata": {},
// "ticket_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "nullaa62": -20078804,
// "quisfc": false
// }
// }
// },
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "exe0": true,
// "velit_e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ad33": false,
// "quis_f4": true,
// "adipisicing_d": false,
// "occaecat_4d7": 98409446.93072239
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var email: String?
var name: String?
var Author_id: String? = jResp.string(of: "audit.author_id")
var Created_at: String? = jResp.string(of: "audit.created_at")
var Events: String? = jResp.string(of: "audit.events")
var Id: String? = jResp.string(of: "audit.id")
var Ticket_id: String? = jResp.string(of: "audit.ticket_id")
var Channel: String? = jResp.string(of: "audit.via.channel")
var Address: String? = jResp.string(of: "audit.via.source.from.address")
var FromId: String? = jResp.string(of: "audit.via.source.from.id")
var Name: String? = jResp.string(of: "audit.via.source.from.name")
var Title: String? = jResp.string(of: "audit.via.source.from.title")
var Rel: String? = jResp.string(of: "audit.via.source.rel")
var ToAddress: String? = jResp.string(of: "audit.via.source.to.address")
var ToName: String? = jResp.string(of: "audit.via.source.to.name")
var Nullaa62: Int = jResp.int(of: "audit.via.source.nullaa62").intValue
var Quisfc: Bool = jResp.bool(of: "audit.via.source.quisfc")
var Requester_id: String? = jResp.string(of: "ticket.requester_id")
var Allow_attachments: String? = jResp.string(of: "ticket.allow_attachments")
var Allow_channelback: String? = jResp.string(of: "ticket.allow_channelback")
var Assignee_email: String? = jResp.string(of: "ticket.assignee_email")
var Assignee_id: String? = jResp.string(of: "ticket.assignee_id")
var Attribute_value_ids: String? = jResp.string(of: "ticket.attribute_value_ids")
var Brand_id: String? = jResp.string(of: "ticket.brand_id")
var Collaborator_ids: String? = jResp.string(of: "ticket.collaborator_ids")
var ticketCreated_at: String? = jResp.string(of: "ticket.created_at")
var Custom_fields: String? = jResp.string(of: "ticket.custom_fields")
var Custom_status_id: String? = jResp.string(of: "ticket.custom_status_id")
var Description: String? = jResp.string(of: "ticket.description")
var Due_at: String? = jResp.string(of: "ticket.due_at")
var Email_cc_ids: String? = jResp.string(of: "ticket.email_cc_ids")
var External_id: String? = jResp.string(of: "ticket.external_id")
var Follower_ids: String? = jResp.string(of: "ticket.follower_ids")
var Followup_ids: String? = jResp.string(of: "ticket.followup_ids")
var Forum_topic_id: String? = jResp.string(of: "ticket.forum_topic_id")
var From_messaging_channel: String? = jResp.string(of: "ticket.from_messaging_channel")
var Group_id: String? = jResp.string(of: "ticket.group_id")
var Has_incidents: String? = jResp.string(of: "ticket.has_incidents")
var ticketId: String? = jResp.string(of: "ticket.id")
var Is_public: String? = jResp.string(of: "ticket.is_public")
var Macro_id: String? = jResp.string(of: "ticket.macro_id")
var Macro_ids: String? = jResp.string(of: "ticket.macro_ids")
var Organization_id: String? = jResp.string(of: "ticket.organization_id")
var Priority: String? = jResp.string(of: "ticket.priority")
var Problem_id: String? = jResp.string(of: "ticket.problem_id")
var Raw_subject: String? = jResp.string(of: "ticket.raw_subject")
var Recipient: String? = jResp.string(of: "ticket.recipient")
var Safe_update: String? = jResp.string(of: "ticket.safe_update")
var Exe0: Bool = jResp.bool(of: "ticket.satisfaction_rating.exe0")
var Velit_e: Bool = jResp.bool(of: "ticket.satisfaction_rating.velit_e")
var Sharing_agreement_ids: String? = jResp.string(of: "ticket.sharing_agreement_ids")
var Status: String? = jResp.string(of: "ticket.status")
var Subject: String? = jResp.string(of: "ticket.subject")
var Submitter_id: String? = jResp.string(of: "ticket.submitter_id")
var Tags: String? = jResp.string(of: "ticket.tags")
var Ticket_form_id: String? = jResp.string(of: "ticket.ticket_form_id")
var v_Type: String? = jResp.string(of: "ticket.type")
var Updated_at: String? = jResp.string(of: "ticket.updated_at")
var Updated_stamp: String? = jResp.string(of: "ticket.updated_stamp")
var v_Url: String? = jResp.string(of: "ticket.url")
var ViaChannel: String? = jResp.string(of: "ticket.via.channel")
var Ad33: Bool = jResp.bool(of: "ticket.via.source.ad33")
var Quis_f4: Bool = jResp.bool(of: "ticket.via.source.quis_f4")
var Adipisicing_d: Bool = jResp.bool(of: "ticket.via.source.adipisicing_d")
var Occaecat_4d7: String? = jResp.string(of: "ticket.via.source.occaecat_4d7")
var Via_followup_source_id: String? = jResp.string(of: "ticket.via_followup_source_id")
var Via_id: String? = jResp.string(of: "ticket.via_id")
var i: Int = 0
var count_i: Int = jResp.size(ofArray: "ticket.collaborators").intValue
while i < count_i {
jResp.i = i
email = jResp.string(of: "ticket.collaborators[i].email")
name = jResp.string(of: "ticket.collaborators[i].name")
i = i + 1
}
}
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
