Chilkat Online Tools

Swift3 / Support API / List Ticket Metrics

Back to Collection Items

func chilkatTest() {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    let http = CkoHttp()!
    var success: Bool

    http.basicAuth = true
    http.login = "login"
    http.password = "password"

    http.setRequestHeader("Accept", value: "application/json")

    let sbResponseBody = CkoStringBuilder()!
    success = http.quickGetSb("https://example.zendesk.com/api/v2/ticket_metrics", sbContent: sbResponseBody)
    if success == false {
        print("\(http.lastErrorText!)")
        return
    }

    let jResp = CkoJsonObject()!
    jResp.loadSb(sbResponseBody)
    jResp.emitCompact = false

    print("Response Body:")
    print("\(jResp.emit()!)")

    var respStatusCode: Int = http.lastStatus.intValue
    print("Response Status Code = \(respStatusCode)")
    if respStatusCode >= 400 {
        print("Response Header:")
        print("\(http.lastHeader!)")
        print("Failed.")
        return
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket_metrics": [
    //     {
    //       "agent_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "assigned_at": "<dateTime>",
    //       "assignee_stations": "<integer>",
    //       "assignee_updated_at": "<dateTime>",
    //       "created_at": "<dateTime>",
    //       "custom_status_updated_at": "<dateTime>",
    //       "first_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "full_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "group_stations": "<integer>",
    //       "id": "<integer>",
    //       "initially_assigned_at": "<dateTime>",
    //       "latest_comment_added_at": "<dateTime>",
    //       "on_hold_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reopens": "<integer>",
    //       "replies": "<integer>",
    //       "reply_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reply_time_in_seconds": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "requester_updated_at": "<dateTime>",
    //       "requester_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "solved_at": "<dateTime>",
    //       "status_updated_at": "<dateTime>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     },
    //     {
    //       "agent_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "assigned_at": "<dateTime>",
    //       "assignee_stations": "<integer>",
    //       "assignee_updated_at": "<dateTime>",
    //       "created_at": "<dateTime>",
    //       "custom_status_updated_at": "<dateTime>",
    //       "first_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "full_resolution_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "group_stations": "<integer>",
    //       "id": "<integer>",
    //       "initially_assigned_at": "<dateTime>",
    //       "latest_comment_added_at": "<dateTime>",
    //       "on_hold_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reopens": "<integer>",
    //       "replies": "<integer>",
    //       "reply_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "reply_time_in_seconds": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "requester_updated_at": "<dateTime>",
    //       "requester_wait_time_in_minutes": {
    //         "business": "<integer>",
    //         "calendar": "<integer>"
    //       },
    //       "solved_at": "<dateTime>",
    //       "status_updated_at": "<dateTime>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>"
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var Business: String?
    var Calendar: String?
    var assigned_at: String?
    var assignee_stations: String?
    var assignee_updated_at: String?
    var created_at: String?
    var custom_status_updated_at: String?
    var first_resolution_time_in_minutesBusiness: String?
    var first_resolution_time_in_minutesCalendar: String?
    var full_resolution_time_in_minutesBusiness: String?
    var full_resolution_time_in_minutesCalendar: String?
    var group_stations: String?
    var id: String?
    var initially_assigned_at: String?
    var latest_comment_added_at: String?
    var on_hold_time_in_minutesBusiness: String?
    var on_hold_time_in_minutesCalendar: String?
    var reopens: String?
    var replies: String?
    var reply_time_in_minutesBusiness: String?
    var reply_time_in_minutesCalendar: String?
    var reply_time_in_secondsBusiness: String?
    var reply_time_in_secondsCalendar: String?
    var requester_updated_at: String?
    var requester_wait_time_in_minutesBusiness: String?
    var requester_wait_time_in_minutesCalendar: String?
    var solved_at: String?
    var status_updated_at: String?
    var ticket_id: String?
    var updated_at: String?
    var url: String?

    var i: Int = 0
    var count_i: Int = jResp.size(ofArray: "ticket_metrics").intValue
    while i < count_i {
        jResp.i = i
        Business = jResp.string(of: "ticket_metrics[i].agent_wait_time_in_minutes.business")
        Calendar = jResp.string(of: "ticket_metrics[i].agent_wait_time_in_minutes.calendar")
        assigned_at = jResp.string(of: "ticket_metrics[i].assigned_at")
        assignee_stations = jResp.string(of: "ticket_metrics[i].assignee_stations")
        assignee_updated_at = jResp.string(of: "ticket_metrics[i].assignee_updated_at")
        created_at = jResp.string(of: "ticket_metrics[i].created_at")
        custom_status_updated_at = jResp.string(of: "ticket_metrics[i].custom_status_updated_at")
        first_resolution_time_in_minutesBusiness = jResp.string(of: "ticket_metrics[i].first_resolution_time_in_minutes.business")
        first_resolution_time_in_minutesCalendar = jResp.string(of: "ticket_metrics[i].first_resolution_time_in_minutes.calendar")
        full_resolution_time_in_minutesBusiness = jResp.string(of: "ticket_metrics[i].full_resolution_time_in_minutes.business")
        full_resolution_time_in_minutesCalendar = jResp.string(of: "ticket_metrics[i].full_resolution_time_in_minutes.calendar")
        group_stations = jResp.string(of: "ticket_metrics[i].group_stations")
        id = jResp.string(of: "ticket_metrics[i].id")
        initially_assigned_at = jResp.string(of: "ticket_metrics[i].initially_assigned_at")
        latest_comment_added_at = jResp.string(of: "ticket_metrics[i].latest_comment_added_at")
        on_hold_time_in_minutesBusiness = jResp.string(of: "ticket_metrics[i].on_hold_time_in_minutes.business")
        on_hold_time_in_minutesCalendar = jResp.string(of: "ticket_metrics[i].on_hold_time_in_minutes.calendar")
        reopens = jResp.string(of: "ticket_metrics[i].reopens")
        replies = jResp.string(of: "ticket_metrics[i].replies")
        reply_time_in_minutesBusiness = jResp.string(of: "ticket_metrics[i].reply_time_in_minutes.business")
        reply_time_in_minutesCalendar = jResp.string(of: "ticket_metrics[i].reply_time_in_minutes.calendar")
        reply_time_in_secondsBusiness = jResp.string(of: "ticket_metrics[i].reply_time_in_seconds.business")
        reply_time_in_secondsCalendar = jResp.string(of: "ticket_metrics[i].reply_time_in_seconds.calendar")
        requester_updated_at = jResp.string(of: "ticket_metrics[i].requester_updated_at")
        requester_wait_time_in_minutesBusiness = jResp.string(of: "ticket_metrics[i].requester_wait_time_in_minutes.business")
        requester_wait_time_in_minutesCalendar = jResp.string(of: "ticket_metrics[i].requester_wait_time_in_minutes.calendar")
        solved_at = jResp.string(of: "ticket_metrics[i].solved_at")
        status_updated_at = jResp.string(of: "ticket_metrics[i].status_updated_at")
        ticket_id = jResp.string(of: "ticket_metrics[i].ticket_id")
        updated_at = jResp.string(of: "ticket_metrics[i].updated_at")
        url = jResp.string(of: "ticket_metrics[i].url")
        i = i + 1
    }


}

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics

Postman Collection Item JSON

{
  "name": "List Ticket Metrics",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_metrics",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_metrics"
      ]
    },
    "description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_metrics",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_metrics"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metrics\": [\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"agent_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"assigned_at\": \"<dateTime>\",\n      \"assignee_stations\": \"<integer>\",\n      \"assignee_updated_at\": \"<dateTime>\",\n      \"created_at\": \"<dateTime>\",\n      \"custom_status_updated_at\": \"<dateTime>\",\n      \"first_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"full_resolution_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"group_stations\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"initially_assigned_at\": \"<dateTime>\",\n      \"latest_comment_added_at\": \"<dateTime>\",\n      \"on_hold_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reopens\": \"<integer>\",\n      \"replies\": \"<integer>\",\n      \"reply_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"reply_time_in_seconds\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"requester_updated_at\": \"<dateTime>\",\n      \"requester_wait_time_in_minutes\": {\n        \"business\": \"<integer>\",\n        \"calendar\": \"<integer>\"\n      },\n      \"solved_at\": \"<dateTime>\",\n      \"status_updated_at\": \"<dateTime>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}