Chilkat Online Tools

Swift3 / Support API / Create Request

Back to Collection Items

func chilkatTest() {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    let http = CkoHttp()!
    var success: Bool

    http.basicAuth = true
    http.login = "login"
    http.password = "password"

    http.setRequestHeader("Accept", value: "application/json")

    var resp: CkoHttpResponse? = http.quickRequest("POST", url: "https://example.zendesk.com/api/v2/requests")
    if http.lastMethodSuccess == false {
        print("\(http.lastErrorText!)")
        return
    }

    let sbResponseBody = CkoStringBuilder()!
    resp!.getBodySb(sbResponseBody)

    let jResp = CkoJsonObject()!
    jResp.loadSb(sbResponseBody)
    jResp.emitCompact = false

    print("Response Body:")
    print("\(jResp.emit()!)")

    var respStatusCode: Int = resp!.statusCode.intValue
    print("Response Status Code = \(respStatusCode)")
    if respStatusCode >= 400 {
        print("Response Header:")
        print("\(resp!.header!)")
        print("Failed.")
        resp = nil
        return
    }

    resp = nil

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "request": {
    //     "subject": "<string>",
    //     "assignee_id": "<integer>",
    //     "can_be_solved_by_me": "<boolean>",
    //     "collaborator_ids": [
    //       "<integer>",
    //       "<integer>"
    //     ],
    //     "created_at": "<dateTime>",
    //     "custom_fields": [
    //       {
    //         "id": "<integer>",
    //         "value": "<string>"
    //       },
    //       {
    //         "id": "<integer>",
    //         "value": "<string>"
    //       }
    //     ],
    //     "custom_status_id": "<integer>",
    //     "description": "<string>",
    //     "due_at": "<dateTime>",
    //     "email_cc_ids": [
    //       "<integer>",
    //       "<integer>"
    //     ],
    //     "followup_source_id": "<integer>",
    //     "group_id": "<integer>",
    //     "id": "<integer>",
    //     "is_public": "<boolean>",
    //     "organization_id": "<integer>",
    //     "priority": "<string>",
    //     "recipient": "<string>",
    //     "requester_id": "<integer>",
    //     "solved": "<boolean>",
    //     "status": "<string>",
    //     "ticket_form_id": "<integer>",
    //     "type": "<string>",
    //     "updated_at": "<dateTime>",
    //     "url": "<string>",
    //     "via": {
    //       "channel": "<string>",
    //       "source": {
    //         "est__": false
    //       }
    //     }
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var strVal: String?
    var id: String?
    var value: String?

    var Subject: String? = jResp.string(of: "request.subject")
    var Assignee_id: String? = jResp.string(of: "request.assignee_id")
    var Can_be_solved_by_me: String? = jResp.string(of: "request.can_be_solved_by_me")
    var Created_at: String? = jResp.string(of: "request.created_at")
    var Custom_status_id: String? = jResp.string(of: "request.custom_status_id")
    var Description: String? = jResp.string(of: "request.description")
    var Due_at: String? = jResp.string(of: "request.due_at")
    var Followup_source_id: String? = jResp.string(of: "request.followup_source_id")
    var Group_id: String? = jResp.string(of: "request.group_id")
    var Id: String? = jResp.string(of: "request.id")
    var Is_public: String? = jResp.string(of: "request.is_public")
    var Organization_id: String? = jResp.string(of: "request.organization_id")
    var Priority: String? = jResp.string(of: "request.priority")
    var Recipient: String? = jResp.string(of: "request.recipient")
    var Requester_id: String? = jResp.string(of: "request.requester_id")
    var Solved: String? = jResp.string(of: "request.solved")
    var Status: String? = jResp.string(of: "request.status")
    var Ticket_form_id: String? = jResp.string(of: "request.ticket_form_id")
    var v_Type: String? = jResp.string(of: "request.type")
    var Updated_at: String? = jResp.string(of: "request.updated_at")
    var v_Url: String? = jResp.string(of: "request.url")
    var Channel: String? = jResp.string(of: "request.via.channel")
    var Est__: Bool = jResp.bool(of: "request.via.source.est__")
    var i: Int = 0
    var count_i: Int = jResp.size(ofArray: "request.collaborator_ids").intValue
    while i < count_i {
        jResp.i = i
        strVal = jResp.string(of: "request.collaborator_ids[i]")
        i = i + 1
    }

    i = 0
    count_i = jResp.size(ofArray: "request.custom_fields").intValue
    while i < count_i {
        jResp.i = i
        id = jResp.string(of: "request.custom_fields[i].id")
        value = jResp.string(of: "request.custom_fields[i].value")
        i = i + 1
    }

    i = 0
    count_i = jResp.size(ofArray: "request.email_cc_ids").intValue
    while i < count_i {
        jResp.i = i
        strVal = jResp.string(of: "request.email_cc_ids[i]")
        i = i + 1
    }


}

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests

Postman Collection Item JSON

{
  "name": "Create Request",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/requests",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "requests"
      ]
    },
    "description": "Accepts a `request` object that sets one or more properties.\n\n#### Allowed for\n\n* End users\n* Anonymous users (rate limit of 5 requests per hour for [trial accounts](/documentation/developer-tools/getting-started/getting-a-trial-or-sponsored-account-for-development/))\n\n#### Additional properties\n\nIn addition to the writable request properties in the [JSON Format table](#json-format) above, you can set the following properties when creating a request.\n\n| Name                | Type   | Mandatory | Comment\n| ----------------    | -------| --------- | -------\n| comment             | object | yes       | Describes the problem, incident, question, or task. See [Request comments](#request-comments)\n| collaborators       | array  | no        | Adds collaborators (cc's) to the request. An email notification is sent to them when the ticket is created. See [Setting collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#setting-collaborators)\n| requester           | object | yes*      | \\*Required for anonymous requests. Specifies the requester of the anonymous request. See [Creating anonymous requests](/documentation/ticketing/managing-tickets/creating-and-managing-requests#creating-anonymous-requests)\n\n#### Creating follow-up requests\n\nOnce a ticket is closed (as distinct from solved), it can't be reopened. However, you can create a new request that references the closed ticket. To create the follow-up request, include a `via_followup_source_id` property in the `request` object that specifies the closed ticket. The parameter only works with closed tickets. It has no effect with other tickets.\n"
  },
  "response": [
    {
      "name": "Created response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/requests",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "requests"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"request\": {\n    \"subject\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"can_be_solved_by_me\": \"<boolean>\",\n    \"collaborator_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": [\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      }\n    ],\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": [\n      \"<integer>\",\n      \"<integer>\"\n    ],\n    \"followup_source_id\": \"<integer>\",\n    \"group_id\": \"<integer>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester_id\": \"<integer>\",\n    \"solved\": \"<boolean>\",\n    \"status\": \"<string>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"<string>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"est__\": false\n      }\n    }\n  }\n}"
    }
  ]
}