Swift3 / Support API / Create Ticket or Voicemail Ticket
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func chilkatTest() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
let http = CkoHttp()!
var success: Bool
http.basicAuth = true
http.login = "login"
http.password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "display_to_agent": "<integer>",
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "sed_f": -35238092,
// "amet_d89": "sint"
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "culpa_b8_": false,
// "exercitation87": "in incididunt commodo"
// }
// }
// },
// "priority": "urgent",
// "via_id": 46,
// "voice_comment": {
// "answered_by_id": "<integer>",
// "call_duration": "<integer>",
// "from": "<string>",
// "location": "<string>",
// "recording_url": "<string>",
// "started_at": "<dateTime>",
// "to": "<string>",
// "transcription_text": "<string>"
// }
// }
// }
let json = CkoJsonObject()!
json.update("display_to_agent", value: "<integer>")
json.update("ticket.comment.attachments[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].height", value: "<string>")
json.update("ticket.comment.attachments[0].id", value: "<integer>")
json.update("ticket.comment.attachments[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].size", value: "<integer>")
json.update("ticket.comment.attachments[0].url", value: "<string>")
json.update("ticket.comment.attachments[0].width", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].height", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].id", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].size", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[0].url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[0].width", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].height", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].id", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[0].thumbnails[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].size", value: "<integer>")
json.update("ticket.comment.attachments[0].thumbnails[1].url", value: "<string>")
json.update("ticket.comment.attachments[0].thumbnails[1].width", value: "<string>")
json.update("ticket.comment.attachments[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].height", value: "<string>")
json.update("ticket.comment.attachments[1].id", value: "<integer>")
json.update("ticket.comment.attachments[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].size", value: "<integer>")
json.update("ticket.comment.attachments[1].url", value: "<string>")
json.update("ticket.comment.attachments[1].width", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].height", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].id", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[0].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[0].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].size", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[0].url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[0].width", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].content_type", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].deleted", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].file_name", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].height", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].id", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[1].inline", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].malware_access_override", value: "<boolean>")
json.update("ticket.comment.attachments[1].thumbnails[1].malware_scan_result", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].mapped_content_url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].size", value: "<integer>")
json.update("ticket.comment.attachments[1].thumbnails[1].url", value: "<string>")
json.update("ticket.comment.attachments[1].thumbnails[1].width", value: "<string>")
json.update("ticket.comment.audit_id", value: "<integer>")
json.update("ticket.comment.author_id", value: "<integer>")
json.update("ticket.comment.body", value: "<string>")
json.update("ticket.comment.created_at", value: "<dateTime>")
json.update("ticket.comment.html_body", value: "<string>")
json.update("ticket.comment.id", value: "<integer>")
json.updateInt("ticket.comment.metadata.sed_f", value: -35238092)
json.update("ticket.comment.metadata.amet_d89", value: "sint")
json.update("ticket.comment.plain_body", value: "<string>")
json.update("ticket.comment.public", value: "<boolean>")
json.update("ticket.comment.type", value: "<string>")
json.update("ticket.comment.uploads[0]", value: "<string>")
json.update("ticket.comment.uploads[1]", value: "<string>")
json.update("ticket.comment.via.channel", value: "<string>")
json.updateBool("ticket.comment.via.source.culpa_b8_", value: false)
json.update("ticket.comment.via.source.exercitation87", value: "in incididunt commodo")
json.update("ticket.priority", value: "urgent")
json.updateInt("ticket.via_id", value: 46)
json.update("ticket.voice_comment.answered_by_id", value: "<integer>")
json.update("ticket.voice_comment.call_duration", value: "<integer>")
json.update("ticket.voice_comment.from", value: "<string>")
json.update("ticket.voice_comment.location", value: "<string>")
json.update("ticket.voice_comment.recording_url", value: "<string>")
json.update("ticket.voice_comment.started_at", value: "<dateTime>")
json.update("ticket.voice_comment.to", value: "<string>")
json.update("ticket.voice_comment.transcription_text", value: "<string>")
http.setRequestHeader("Content-Type", value: "application/json")
http.setRequestHeader("Accept", value: "application/json")
var resp: CkoHttpResponse? = http.postJson3("https://example.zendesk.com/api/v2/channels/voice/tickets", contentType: "application/json", json: json)
if http.lastMethodSuccess == false {
print("\(http.lastErrorText!)")
return
}
let sbResponseBody = CkoStringBuilder()!
resp!.getBodySb(sbResponseBody)
let jResp = CkoJsonObject()!
jResp.loadSb(sbResponseBody)
jResp.emitCompact = false
print("Response Body:")
print("\(jResp.emit()!)")
var respStatusCode: Int = resp!.statusCode.intValue
print("Response Status Code = \(respStatusCode)")
if respStatusCode >= 400 {
print("Response Header:")
print("\(resp!.header!)")
print("Failed.")
resp = nil
return
}
resp = nil
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var email: String?
var name: String?
var Requester_id: String? = jResp.string(of: "ticket.requester_id")
var Allow_attachments: String? = jResp.string(of: "ticket.allow_attachments")
var Allow_channelback: String? = jResp.string(of: "ticket.allow_channelback")
var Assignee_email: String? = jResp.string(of: "ticket.assignee_email")
var Assignee_id: String? = jResp.string(of: "ticket.assignee_id")
var Attribute_value_ids: String? = jResp.string(of: "ticket.attribute_value_ids")
var Brand_id: String? = jResp.string(of: "ticket.brand_id")
var Collaborator_ids: String? = jResp.string(of: "ticket.collaborator_ids")
var Created_at: String? = jResp.string(of: "ticket.created_at")
var Custom_fields: String? = jResp.string(of: "ticket.custom_fields")
var Custom_status_id: String? = jResp.string(of: "ticket.custom_status_id")
var Description: String? = jResp.string(of: "ticket.description")
var Due_at: String? = jResp.string(of: "ticket.due_at")
var Email_cc_ids: String? = jResp.string(of: "ticket.email_cc_ids")
var External_id: String? = jResp.string(of: "ticket.external_id")
var Follower_ids: String? = jResp.string(of: "ticket.follower_ids")
var Followup_ids: String? = jResp.string(of: "ticket.followup_ids")
var Forum_topic_id: String? = jResp.string(of: "ticket.forum_topic_id")
var From_messaging_channel: String? = jResp.string(of: "ticket.from_messaging_channel")
var Group_id: String? = jResp.string(of: "ticket.group_id")
var Has_incidents: String? = jResp.string(of: "ticket.has_incidents")
var Id: String? = jResp.string(of: "ticket.id")
var Is_public: String? = jResp.string(of: "ticket.is_public")
var Macro_id: String? = jResp.string(of: "ticket.macro_id")
var Macro_ids: String? = jResp.string(of: "ticket.macro_ids")
var Organization_id: String? = jResp.string(of: "ticket.organization_id")
var Priority: String? = jResp.string(of: "ticket.priority")
var Problem_id: String? = jResp.string(of: "ticket.problem_id")
var Raw_subject: String? = jResp.string(of: "ticket.raw_subject")
var Recipient: String? = jResp.string(of: "ticket.recipient")
var Safe_update: String? = jResp.string(of: "ticket.safe_update")
var In_11: String? = jResp.string(of: "ticket.satisfaction_rating.in_11")
var Sharing_agreement_ids: String? = jResp.string(of: "ticket.sharing_agreement_ids")
var Status: String? = jResp.string(of: "ticket.status")
var Subject: String? = jResp.string(of: "ticket.subject")
var Submitter_id: String? = jResp.string(of: "ticket.submitter_id")
var Tags: String? = jResp.string(of: "ticket.tags")
var Ticket_form_id: String? = jResp.string(of: "ticket.ticket_form_id")
var v_Type: String? = jResp.string(of: "ticket.type")
var Updated_at: String? = jResp.string(of: "ticket.updated_at")
var Updated_stamp: String? = jResp.string(of: "ticket.updated_stamp")
var v_Url: String? = jResp.string(of: "ticket.url")
var Channel: String? = jResp.string(of: "ticket.via.channel")
var Ut__a: String? = jResp.string(of: "ticket.via.source.Ut__a")
var Dolored2b: Int = jResp.int(of: "ticket.via.source.dolored2b").intValue
var Mollit1a6: Bool = jResp.bool(of: "ticket.via.source.mollit1a6")
var Via_followup_source_id: String? = jResp.string(of: "ticket.via_followup_source_id")
var Via_id: String? = jResp.string(of: "ticket.via_id")
var i: Int = 0
var count_i: Int = jResp.size(ofArray: "ticket.collaborators").intValue
while i < count_i {
jResp.i = i
email = jResp.string(of: "ticket.collaborators[i].email")
name = jResp.string(of: "ticket.collaborators[i].name")
i = i + 1
}
}
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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