Chilkat Online Tools

Swift3 / Support API / Create Ticket or Voicemail Ticket

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func chilkatTest() {
    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    let http = CkoHttp()!
    var success: Bool

    http.basicAuth = true
    http.login = "login"
    http.password = "password"

    // Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    // The following JSON is sent in the request body.

    // {
    //   "display_to_agent": "<integer>",
    //   "ticket": {
    //     "comment": {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "audit_id": "<integer>",
    //       "author_id": "<integer>",
    //       "body": "<string>",
    //       "created_at": "<dateTime>",
    //       "html_body": "<string>",
    //       "id": "<integer>",
    //       "metadata": {
    //         "sed_f": -35238092,
    //         "amet_d89": "sint"
    //       },
    //       "plain_body": "<string>",
    //       "public": "<boolean>",
    //       "type": "<string>",
    //       "uploads": [
    //         "<string>",
    //         "<string>"
    //       ],
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "culpa_b8_": false,
    //           "exercitation87": "in incididunt commodo"
    //         }
    //       }
    //     },
    //     "priority": "urgent",
    //     "via_id": 46,
    //     "voice_comment": {
    //       "answered_by_id": "<integer>",
    //       "call_duration": "<integer>",
    //       "from": "<string>",
    //       "location": "<string>",
    //       "recording_url": "<string>",
    //       "started_at": "<dateTime>",
    //       "to": "<string>",
    //       "transcription_text": "<string>"
    //     }
    //   }
    // }

    let json = CkoJsonObject()!
    json.update("display_to_agent", value: "<integer>")
    json.update("ticket.comment.attachments[0].content_type", value: "<string>")
    json.update("ticket.comment.attachments[0].content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[0].file_name", value: "<string>")
    json.update("ticket.comment.attachments[0].height", value: "<string>")
    json.update("ticket.comment.attachments[0].id", value: "<integer>")
    json.update("ticket.comment.attachments[0].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[0].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[0].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[0].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].size", value: "<integer>")
    json.update("ticket.comment.attachments[0].url", value: "<string>")
    json.update("ticket.comment.attachments[0].width", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].content_type", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[0].file_name", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].height", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].id", value: "<integer>")
    json.update("ticket.comment.attachments[0].thumbnails[0].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[0].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[0].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].size", value: "<integer>")
    json.update("ticket.comment.attachments[0].thumbnails[0].url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[0].width", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].content_type", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[1].file_name", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].height", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].id", value: "<integer>")
    json.update("ticket.comment.attachments[0].thumbnails[1].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[1].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[0].thumbnails[1].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].size", value: "<integer>")
    json.update("ticket.comment.attachments[0].thumbnails[1].url", value: "<string>")
    json.update("ticket.comment.attachments[0].thumbnails[1].width", value: "<string>")
    json.update("ticket.comment.attachments[1].content_type", value: "<string>")
    json.update("ticket.comment.attachments[1].content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[1].file_name", value: "<string>")
    json.update("ticket.comment.attachments[1].height", value: "<string>")
    json.update("ticket.comment.attachments[1].id", value: "<integer>")
    json.update("ticket.comment.attachments[1].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[1].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[1].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[1].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].size", value: "<integer>")
    json.update("ticket.comment.attachments[1].url", value: "<string>")
    json.update("ticket.comment.attachments[1].width", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].content_type", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[0].file_name", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].height", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].id", value: "<integer>")
    json.update("ticket.comment.attachments[1].thumbnails[0].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[0].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[0].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].size", value: "<integer>")
    json.update("ticket.comment.attachments[1].thumbnails[0].url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[0].width", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].content_type", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].deleted", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[1].file_name", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].height", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].id", value: "<integer>")
    json.update("ticket.comment.attachments[1].thumbnails[1].inline", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[1].malware_access_override", value: "<boolean>")
    json.update("ticket.comment.attachments[1].thumbnails[1].malware_scan_result", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].mapped_content_url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].size", value: "<integer>")
    json.update("ticket.comment.attachments[1].thumbnails[1].url", value: "<string>")
    json.update("ticket.comment.attachments[1].thumbnails[1].width", value: "<string>")
    json.update("ticket.comment.audit_id", value: "<integer>")
    json.update("ticket.comment.author_id", value: "<integer>")
    json.update("ticket.comment.body", value: "<string>")
    json.update("ticket.comment.created_at", value: "<dateTime>")
    json.update("ticket.comment.html_body", value: "<string>")
    json.update("ticket.comment.id", value: "<integer>")
    json.updateInt("ticket.comment.metadata.sed_f", value: -35238092)
    json.update("ticket.comment.metadata.amet_d89", value: "sint")
    json.update("ticket.comment.plain_body", value: "<string>")
    json.update("ticket.comment.public", value: "<boolean>")
    json.update("ticket.comment.type", value: "<string>")
    json.update("ticket.comment.uploads[0]", value: "<string>")
    json.update("ticket.comment.uploads[1]", value: "<string>")
    json.update("ticket.comment.via.channel", value: "<string>")
    json.updateBool("ticket.comment.via.source.culpa_b8_", value: false)
    json.update("ticket.comment.via.source.exercitation87", value: "in incididunt commodo")
    json.update("ticket.priority", value: "urgent")
    json.updateInt("ticket.via_id", value: 46)
    json.update("ticket.voice_comment.answered_by_id", value: "<integer>")
    json.update("ticket.voice_comment.call_duration", value: "<integer>")
    json.update("ticket.voice_comment.from", value: "<string>")
    json.update("ticket.voice_comment.location", value: "<string>")
    json.update("ticket.voice_comment.recording_url", value: "<string>")
    json.update("ticket.voice_comment.started_at", value: "<dateTime>")
    json.update("ticket.voice_comment.to", value: "<string>")
    json.update("ticket.voice_comment.transcription_text", value: "<string>")

    http.setRequestHeader("Content-Type", value: "application/json")
    http.setRequestHeader("Accept", value: "application/json")

    var resp: CkoHttpResponse? = http.postJson3("https://example.zendesk.com/api/v2/channels/voice/tickets", contentType: "application/json", json: json)
    if http.lastMethodSuccess == false {
        print("\(http.lastErrorText!)")
        return
    }

    let sbResponseBody = CkoStringBuilder()!
    resp!.getBodySb(sbResponseBody)

    let jResp = CkoJsonObject()!
    jResp.loadSb(sbResponseBody)
    jResp.emitCompact = false

    print("Response Body:")
    print("\(jResp.emit()!)")

    var respStatusCode: Int = resp!.statusCode.intValue
    print("Response Status Code = \(respStatusCode)")
    if respStatusCode >= 400 {
        print("Response Header:")
        print("\(resp!.header!)")
        print("Failed.")
        resp = nil
        return
    }

    resp = nil

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket": {
    //     "requester_id": "<integer>",
    //     "allow_attachments": "<boolean>",
    //     "allow_channelback": "<boolean>",
    //     "assignee_email": "<string>",
    //     "assignee_id": "<integer>",
    //     "attribute_value_ids": "<array>",
    //     "brand_id": "<integer>",
    //     "collaborator_ids": "<array>",
    //     "collaborators": [
    //       {
    //         "email": "<email>",
    //         "name": "<string>"
    //       },
    //       {
    //         "email": "<email>",
    //         "name": "<string>"
    //       }
    //     ],
    //     "comment": {},
    //     "created_at": "<dateTime>",
    //     "custom_fields": "<array>",
    //     "custom_status_id": "<integer>",
    //     "description": "<string>",
    //     "due_at": "<dateTime>",
    //     "email_cc_ids": "<array>",
    //     "email_ccs": {},
    //     "external_id": "<string>",
    //     "follower_ids": "<array>",
    //     "followers": {},
    //     "followup_ids": "<array>",
    //     "forum_topic_id": "<integer>",
    //     "from_messaging_channel": "<boolean>",
    //     "group_id": "<integer>",
    //     "has_incidents": "<boolean>",
    //     "id": "<integer>",
    //     "is_public": "<boolean>",
    //     "macro_id": "<integer>",
    //     "macro_ids": "<array>",
    //     "metadata": {},
    //     "organization_id": "<integer>",
    //     "priority": "normal",
    //     "problem_id": "<integer>",
    //     "raw_subject": "<string>",
    //     "recipient": "<string>",
    //     "requester": {},
    //     "safe_update": "<boolean>",
    //     "satisfaction_rating": {
    //       "in_11": -9796534.714120895
    //     },
    //     "sharing_agreement_ids": "<array>",
    //     "status": "hold",
    //     "subject": "<string>",
    //     "submitter_id": "<integer>",
    //     "tags": "<array>",
    //     "ticket_form_id": "<integer>",
    //     "type": "question",
    //     "updated_at": "<dateTime>",
    //     "updated_stamp": "<string>",
    //     "url": "<string>",
    //     "via": {
    //       "channel": "<string>",
    //       "source": {
    //         "Ut__a": -44750185.46031158,
    //         "dolored2b": 8252599,
    //         "mollit1a6": true
    //       }
    //     },
    //     "via_followup_source_id": "<integer>",
    //     "via_id": "<integer>",
    //     "voice_comment": {}
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var email: String?
    var name: String?

    var Requester_id: String? = jResp.string(of: "ticket.requester_id")
    var Allow_attachments: String? = jResp.string(of: "ticket.allow_attachments")
    var Allow_channelback: String? = jResp.string(of: "ticket.allow_channelback")
    var Assignee_email: String? = jResp.string(of: "ticket.assignee_email")
    var Assignee_id: String? = jResp.string(of: "ticket.assignee_id")
    var Attribute_value_ids: String? = jResp.string(of: "ticket.attribute_value_ids")
    var Brand_id: String? = jResp.string(of: "ticket.brand_id")
    var Collaborator_ids: String? = jResp.string(of: "ticket.collaborator_ids")
    var Created_at: String? = jResp.string(of: "ticket.created_at")
    var Custom_fields: String? = jResp.string(of: "ticket.custom_fields")
    var Custom_status_id: String? = jResp.string(of: "ticket.custom_status_id")
    var Description: String? = jResp.string(of: "ticket.description")
    var Due_at: String? = jResp.string(of: "ticket.due_at")
    var Email_cc_ids: String? = jResp.string(of: "ticket.email_cc_ids")
    var External_id: String? = jResp.string(of: "ticket.external_id")
    var Follower_ids: String? = jResp.string(of: "ticket.follower_ids")
    var Followup_ids: String? = jResp.string(of: "ticket.followup_ids")
    var Forum_topic_id: String? = jResp.string(of: "ticket.forum_topic_id")
    var From_messaging_channel: String? = jResp.string(of: "ticket.from_messaging_channel")
    var Group_id: String? = jResp.string(of: "ticket.group_id")
    var Has_incidents: String? = jResp.string(of: "ticket.has_incidents")
    var Id: String? = jResp.string(of: "ticket.id")
    var Is_public: String? = jResp.string(of: "ticket.is_public")
    var Macro_id: String? = jResp.string(of: "ticket.macro_id")
    var Macro_ids: String? = jResp.string(of: "ticket.macro_ids")
    var Organization_id: String? = jResp.string(of: "ticket.organization_id")
    var Priority: String? = jResp.string(of: "ticket.priority")
    var Problem_id: String? = jResp.string(of: "ticket.problem_id")
    var Raw_subject: String? = jResp.string(of: "ticket.raw_subject")
    var Recipient: String? = jResp.string(of: "ticket.recipient")
    var Safe_update: String? = jResp.string(of: "ticket.safe_update")
    var In_11: String? = jResp.string(of: "ticket.satisfaction_rating.in_11")
    var Sharing_agreement_ids: String? = jResp.string(of: "ticket.sharing_agreement_ids")
    var Status: String? = jResp.string(of: "ticket.status")
    var Subject: String? = jResp.string(of: "ticket.subject")
    var Submitter_id: String? = jResp.string(of: "ticket.submitter_id")
    var Tags: String? = jResp.string(of: "ticket.tags")
    var Ticket_form_id: String? = jResp.string(of: "ticket.ticket_form_id")
    var v_Type: String? = jResp.string(of: "ticket.type")
    var Updated_at: String? = jResp.string(of: "ticket.updated_at")
    var Updated_stamp: String? = jResp.string(of: "ticket.updated_stamp")
    var v_Url: String? = jResp.string(of: "ticket.url")
    var Channel: String? = jResp.string(of: "ticket.via.channel")
    var Ut__a: String? = jResp.string(of: "ticket.via.source.Ut__a")
    var Dolored2b: Int = jResp.int(of: "ticket.via.source.dolored2b").intValue
    var Mollit1a6: Bool = jResp.bool(of: "ticket.via.source.mollit1a6")
    var Via_followup_source_id: String? = jResp.string(of: "ticket.via_followup_source_id")
    var Via_id: String? = jResp.string(of: "ticket.via_id")
    var i: Int = 0
    var count_i: Int = jResp.size(ofArray: "ticket.collaborators").intValue
    while i < count_i {
        jResp.i = i
        email = jResp.string(of: "ticket.collaborators[i].email")
        name = jResp.string(of: "ticket.collaborators[i].name")
        i = i + 1
    }


}

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "display_to_agent": "<integer>",
  "ticket": {
    "comment": {
      "attachments": [
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        },
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        }
      ],
      "audit_id": "<integer>",
      "author_id": "<integer>",
      "body": "<string>",
      "created_at": "<dateTime>",
      "html_body": "<string>",
      "id": "<integer>",
      "metadata": {
        "sed_f": -35238092,
        "amet_d89": "sint"
      },
      "plain_body": "<string>",
      "public": "<boolean>",
      "type": "<string>",
      "uploads": [
        "<string>",
        "<string>"
      ],
      "via": {
        "channel": "<string>",
        "source": {
          "culpa_b8_": false,
          "exercitation87": "in incididunt commodo"
        }
      }
    },
    "priority": "urgent",
    "via_id": 46,
    "voice_comment": {
      "answered_by_id": "<integer>",
      "call_duration": "<integer>",
      "from": "<string>",
      "location": "<string>",
      "recording_url": "<string>",
      "started_at": "<dateTime>",
      "to": "<string>",
      "transcription_text": "<string>"
    }
  }
}'
https://example.zendesk.com/api/v2/channels/voice/tickets

Postman Collection Item JSON

{
  "name": "Create Ticket or Voicemail Ticket",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "channels",
        "voice",
        "tickets"
      ],
      "variable": [
        {
          "key": "agent_id",
          "value": "<integer>",
          "description": "(Required) ID of an agent"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID       | Description\n| ---------| -------------\n| 44       | Voicemail\n| 45       | Phone call (inbound)\n| 46       | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name               | Type                  | Comment\n| ------------------ | ----------------------| -------\n| from               | string                | Incoming phone number\n| to                 | string                | Dialed phone number\n| recording_url      | string                | URL of the recording\n| started_at         | date                  | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration      | integer               | Duration in seconds of the call\n| answered_by_id     | integer               | The agent who answered the call\n| transcription_text | string                | Transcription of the call (optional)\n| location           | string                | Location of the caller (optional)"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": {\n    \"requester_id\": \"<integer>\",\n    \"allow_attachments\": \"<boolean>\",\n    \"allow_channelback\": \"<boolean>\",\n    \"assignee_email\": \"<string>\",\n    \"assignee_id\": \"<integer>\",\n    \"attribute_value_ids\": \"<array>\",\n    \"brand_id\": \"<integer>\",\n    \"collaborator_ids\": \"<array>\",\n    \"collaborators\": [\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      },\n      {\n        \"email\": \"<email>\",\n        \"name\": \"<string>\"\n      }\n    ],\n    \"comment\": {},\n    \"created_at\": \"<dateTime>\",\n    \"custom_fields\": \"<array>\",\n    \"custom_status_id\": \"<integer>\",\n    \"description\": \"<string>\",\n    \"due_at\": \"<dateTime>\",\n    \"email_cc_ids\": \"<array>\",\n    \"email_ccs\": {},\n    \"external_id\": \"<string>\",\n    \"follower_ids\": \"<array>\",\n    \"followers\": {},\n    \"followup_ids\": \"<array>\",\n    \"forum_topic_id\": \"<integer>\",\n    \"from_messaging_channel\": \"<boolean>\",\n    \"group_id\": \"<integer>\",\n    \"has_incidents\": \"<boolean>\",\n    \"id\": \"<integer>\",\n    \"is_public\": \"<boolean>\",\n    \"macro_id\": \"<integer>\",\n    \"macro_ids\": \"<array>\",\n    \"metadata\": {},\n    \"organization_id\": \"<integer>\",\n    \"priority\": \"normal\",\n    \"problem_id\": \"<integer>\",\n    \"raw_subject\": \"<string>\",\n    \"recipient\": \"<string>\",\n    \"requester\": {},\n    \"safe_update\": \"<boolean>\",\n    \"satisfaction_rating\": {\n      \"in_11\": -9796534.714120895\n    },\n    \"sharing_agreement_ids\": \"<array>\",\n    \"status\": \"hold\",\n    \"subject\": \"<string>\",\n    \"submitter_id\": \"<integer>\",\n    \"tags\": \"<array>\",\n    \"ticket_form_id\": \"<integer>\",\n    \"type\": \"question\",\n    \"updated_at\": \"<dateTime>\",\n    \"updated_stamp\": \"<string>\",\n    \"url\": \"<string>\",\n    \"via\": {\n      \"channel\": \"<string>\",\n      \"source\": {\n        \"Ut__a\": -44750185.46031158,\n        \"dolored2b\": 8252599,\n        \"mollit1a6\": true\n      }\n    },\n    \"via_followup_source_id\": \"<integer>\",\n    \"via_id\": \"<integer>\",\n    \"voice_comment\": {}\n  }\n}"
    },
    {
      "name": "When the `agent_id` or `ticket_id` is invalid",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
            "tickets"
          ]
        }
      },
      "status": "Not Found",
      "code": 404,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "<string>"
    }
  ]
}