Swift / Support API / List Tickets From a View
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func chilkatTest() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
let http = CkoHttp()
var success: Bool
http.BasicAuth = true
http.Login = "login"
http.Password = "password"
let queryParams = CkoJsonObject()
queryParams.UpdateString("sort_by", value: "<string>")
queryParams.UpdateString("sort_order", value: "<string>")
http.SetRequestHeader("Accept", value: "application/json")
var resp: CkoHttpResponse? = http.QuickRequestParams("GET", url: "https://example.zendesk.com/api/v2/views/:view_id/tickets", json: queryParams)
if http.LastMethodSuccess == false {
print("\(http.LastErrorText)")
return
}
let sbResponseBody = CkoStringBuilder()
resp!.GetBodySb(sbResponseBody)
let jResp = CkoJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = false
print("Response Body:")
print("\(jResp.Emit())")
var respStatusCode: Int = resp!.StatusCode.intValue
print("Response Status Code = \(respStatusCode)")
if respStatusCode >= 400 {
print("Response Header:")
print("\(resp!.Header)")
print("Failed.")
resp = nil
return
}
resp = nil
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "magnaae": 84328139.5577608,
// "nisi19": true
// },
// "sharing_agreement_ids": "<array>",
// "status": "new",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "veniam_79": 90804961.49951228
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "eu_b": 33777312
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "incident",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "id2": "cillum minim et",
// "eiusmod_13": -64405368,
// "occaecat1db": 1792444.0305951983
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var requester_id: String?
var allow_attachments: String?
var allow_channelback: String?
var assignee_email: String?
var assignee_id: String?
var attribute_value_ids: String?
var brand_id: String?
var collaborator_ids: String?
var created_at: String?
var custom_fields: String?
var custom_status_id: String?
var description: String?
var due_at: String?
var email_cc_ids: String?
var external_id: String?
var follower_ids: String?
var followup_ids: String?
var forum_topic_id: String?
var from_messaging_channel: String?
var group_id: String?
var has_incidents: String?
var id: String?
var is_public: String?
var macro_id: String?
var macro_ids: String?
var organization_id: String?
var priority: String?
var problem_id: String?
var raw_subject: String?
var recipient: String?
var safe_update: String?
var Magnaae: String?
var Nisi19: Bool
var sharing_agreement_ids: String?
var status: String?
var subject: String?
var submitter_id: String?
var tags: String?
var ticket_form_id: String?
var v_type: String?
var updated_at: String?
var updated_stamp: String?
var url: String?
var Channel: String?
var Veniam_79: String?
var via_followup_source_id: String?
var via_id: String?
var Eu_b: Int
var Id2: String?
var Eiusmod_13: Int
var Occaecat1db: String?
var j: Int
var count_j: Int
var email: String?
var name: String?
var i: Int = 0
var count_i: Int = jResp.SizeOfArray("tickets").intValue
while i < count_i {
jResp.I = i
requester_id = jResp.StringOf("tickets[i].requester_id")
allow_attachments = jResp.StringOf("tickets[i].allow_attachments")
allow_channelback = jResp.StringOf("tickets[i].allow_channelback")
assignee_email = jResp.StringOf("tickets[i].assignee_email")
assignee_id = jResp.StringOf("tickets[i].assignee_id")
attribute_value_ids = jResp.StringOf("tickets[i].attribute_value_ids")
brand_id = jResp.StringOf("tickets[i].brand_id")
collaborator_ids = jResp.StringOf("tickets[i].collaborator_ids")
created_at = jResp.StringOf("tickets[i].created_at")
custom_fields = jResp.StringOf("tickets[i].custom_fields")
custom_status_id = jResp.StringOf("tickets[i].custom_status_id")
description = jResp.StringOf("tickets[i].description")
due_at = jResp.StringOf("tickets[i].due_at")
email_cc_ids = jResp.StringOf("tickets[i].email_cc_ids")
external_id = jResp.StringOf("tickets[i].external_id")
follower_ids = jResp.StringOf("tickets[i].follower_ids")
followup_ids = jResp.StringOf("tickets[i].followup_ids")
forum_topic_id = jResp.StringOf("tickets[i].forum_topic_id")
from_messaging_channel = jResp.StringOf("tickets[i].from_messaging_channel")
group_id = jResp.StringOf("tickets[i].group_id")
has_incidents = jResp.StringOf("tickets[i].has_incidents")
id = jResp.StringOf("tickets[i].id")
is_public = jResp.StringOf("tickets[i].is_public")
macro_id = jResp.StringOf("tickets[i].macro_id")
macro_ids = jResp.StringOf("tickets[i].macro_ids")
organization_id = jResp.StringOf("tickets[i].organization_id")
priority = jResp.StringOf("tickets[i].priority")
problem_id = jResp.StringOf("tickets[i].problem_id")
raw_subject = jResp.StringOf("tickets[i].raw_subject")
recipient = jResp.StringOf("tickets[i].recipient")
safe_update = jResp.StringOf("tickets[i].safe_update")
Magnaae = jResp.StringOf("tickets[i].satisfaction_rating.magnaae")
Nisi19 = jResp.BoolOf("tickets[i].satisfaction_rating.nisi19")
sharing_agreement_ids = jResp.StringOf("tickets[i].sharing_agreement_ids")
status = jResp.StringOf("tickets[i].status")
subject = jResp.StringOf("tickets[i].subject")
submitter_id = jResp.StringOf("tickets[i].submitter_id")
tags = jResp.StringOf("tickets[i].tags")
ticket_form_id = jResp.StringOf("tickets[i].ticket_form_id")
v_type = jResp.StringOf("tickets[i].type")
updated_at = jResp.StringOf("tickets[i].updated_at")
updated_stamp = jResp.StringOf("tickets[i].updated_stamp")
url = jResp.StringOf("tickets[i].url")
Channel = jResp.StringOf("tickets[i].via.channel")
Veniam_79 = jResp.StringOf("tickets[i].via.source.veniam_79")
via_followup_source_id = jResp.StringOf("tickets[i].via_followup_source_id")
via_id = jResp.StringOf("tickets[i].via_id")
Eu_b = jResp.IntOf("tickets[i].satisfaction_rating.eu_b").intValue
Id2 = jResp.StringOf("tickets[i].via.source.id2")
Eiusmod_13 = jResp.IntOf("tickets[i].via.source.eiusmod_13").intValue
Occaecat1db = jResp.StringOf("tickets[i].via.source.occaecat1db")
j = 0
count_j = jResp.SizeOfArray("tickets[i].collaborators").intValue
while j < count_j {
jResp.J = j
email = jResp.StringOf("tickets[i].collaborators[j].email")
name = jResp.StringOf("tickets[i].collaborators[j].name")
j = j + 1
}
i = i + 1
}
}
Curl Command
curl -u login:password -G -d "sort_by=%3Cstring%3E"
-d "sort_order=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/views/:view_id/tickets
Postman Collection Item JSON
{
"name": "List Tickets From a View",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "Sort or group the tickets by a column in the [View columns](#view-columns) table. The `subject` and `submitter` columns are not supported"
},
{
"key": "sort_order",
"value": "<string>",
"description": "One of \"asc\" or \"desc\". Defaults to \"asc\" for alphabetical and position sort, \"desc\" for all others"
}
],
"variable": [
{
"key": "view_id",
"value": "<integer>"
}
]
},
"description": "#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/tickets?sort_by=<string>&sort_order=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"tickets"
],
"query": [
{
"key": "sort_by",
"value": "<string>",
"description": "Sort or group the tickets by a column in the [View columns](#view-columns) table. The `subject` and `submitter` columns are not supported"
},
{
"key": "sort_order",
"value": "<string>",
"description": "One of \"asc\" or \"desc\". Defaults to \"asc\" for alphabetical and position sort, \"desc\" for all others"
}
],
"variable": [
{
"key": "view_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"magnaae\": 84328139.5577608,\n \"nisi19\": true\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"new\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"veniam_79\": 90804961.49951228\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"eu_b\": 33777312\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"incident\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"id2\": \"cillum minim et\",\n \"eiusmod_13\": -64405368,\n \"occaecat1db\": 1792444.0305951983\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
