Swift / Support API / Incremental Ticket Export, Time Based
Back to Collection Items
func chilkatTest() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
let http = CkoHttp()
var success: Bool
http.BasicAuth = true
http.Login = "login"
http.Password = "password"
let queryParams = CkoJsonObject()
queryParams.UpdateString("start_time", value: "<integer>")
http.SetRequestHeader("Accept", value: "application/json")
var resp: CkoHttpResponse? = http.QuickRequestParams("GET", url: "https://example.zendesk.com/api/v2/incremental/tickets", json: queryParams)
if http.LastMethodSuccess == false {
print("\(http.LastErrorText)")
return
}
let sbResponseBody = CkoStringBuilder()
resp!.GetBodySb(sbResponseBody)
let jResp = CkoJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = false
print("Response Body:")
print("\(jResp.Emit())")
var respStatusCode: Int = resp!.StatusCode.intValue
print("Response Status Code = \(respStatusCode)")
if respStatusCode >= 400 {
print("Response Header:")
print("\(resp!.Header)")
print("Failed.")
resp = nil
return
}
resp = nil
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "count": "<integer>",
// "end_of_stream": "<boolean>",
// "end_time": "<integer>",
// "next_page": "<string>",
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "aliquad0": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "pending",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "elit2f": -86657295.30733354
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "minim_01": "minim tempor",
// "ipsum8c2": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "open",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "nostrud_ee": "dolore veniam consequat"
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var requester_id: String?
var allow_attachments: String?
var allow_channelback: String?
var assignee_email: String?
var assignee_id: String?
var attribute_value_ids: String?
var brand_id: String?
var collaborator_ids: String?
var created_at: String?
var custom_fields: String?
var custom_status_id: String?
var description: String?
var due_at: String?
var email_cc_ids: String?
var external_id: String?
var follower_ids: String?
var followup_ids: String?
var forum_topic_id: String?
var from_messaging_channel: String?
var group_id: String?
var has_incidents: String?
var id: String?
var is_public: String?
var macro_id: String?
var macro_ids: String?
var organization_id: String?
var priority: String?
var problem_id: String?
var raw_subject: String?
var recipient: String?
var safe_update: String?
var Aliquad0: Bool
var sharing_agreement_ids: String?
var status: String?
var subject: String?
var submitter_id: String?
var tags: String?
var ticket_form_id: String?
var v_type: String?
var updated_at: String?
var updated_stamp: String?
var url: String?
var Channel: String?
var Elit2f: String?
var via_followup_source_id: String?
var via_id: String?
var Minim_01: String?
var Ipsum8c2: Bool
var Nostrud_ee: String?
var j: Int
var count_j: Int
var email: String?
var name: String?
var count: String? = jResp.StringOf("count")
var end_of_stream: String? = jResp.StringOf("end_of_stream")
var end_time: String? = jResp.StringOf("end_time")
var next_page: String? = jResp.StringOf("next_page")
var i: Int = 0
var count_i: Int = jResp.SizeOfArray("tickets").intValue
while i < count_i {
jResp.I = i
requester_id = jResp.StringOf("tickets[i].requester_id")
allow_attachments = jResp.StringOf("tickets[i].allow_attachments")
allow_channelback = jResp.StringOf("tickets[i].allow_channelback")
assignee_email = jResp.StringOf("tickets[i].assignee_email")
assignee_id = jResp.StringOf("tickets[i].assignee_id")
attribute_value_ids = jResp.StringOf("tickets[i].attribute_value_ids")
brand_id = jResp.StringOf("tickets[i].brand_id")
collaborator_ids = jResp.StringOf("tickets[i].collaborator_ids")
created_at = jResp.StringOf("tickets[i].created_at")
custom_fields = jResp.StringOf("tickets[i].custom_fields")
custom_status_id = jResp.StringOf("tickets[i].custom_status_id")
description = jResp.StringOf("tickets[i].description")
due_at = jResp.StringOf("tickets[i].due_at")
email_cc_ids = jResp.StringOf("tickets[i].email_cc_ids")
external_id = jResp.StringOf("tickets[i].external_id")
follower_ids = jResp.StringOf("tickets[i].follower_ids")
followup_ids = jResp.StringOf("tickets[i].followup_ids")
forum_topic_id = jResp.StringOf("tickets[i].forum_topic_id")
from_messaging_channel = jResp.StringOf("tickets[i].from_messaging_channel")
group_id = jResp.StringOf("tickets[i].group_id")
has_incidents = jResp.StringOf("tickets[i].has_incidents")
id = jResp.StringOf("tickets[i].id")
is_public = jResp.StringOf("tickets[i].is_public")
macro_id = jResp.StringOf("tickets[i].macro_id")
macro_ids = jResp.StringOf("tickets[i].macro_ids")
organization_id = jResp.StringOf("tickets[i].organization_id")
priority = jResp.StringOf("tickets[i].priority")
problem_id = jResp.StringOf("tickets[i].problem_id")
raw_subject = jResp.StringOf("tickets[i].raw_subject")
recipient = jResp.StringOf("tickets[i].recipient")
safe_update = jResp.StringOf("tickets[i].safe_update")
Aliquad0 = jResp.BoolOf("tickets[i].satisfaction_rating.aliquad0")
sharing_agreement_ids = jResp.StringOf("tickets[i].sharing_agreement_ids")
status = jResp.StringOf("tickets[i].status")
subject = jResp.StringOf("tickets[i].subject")
submitter_id = jResp.StringOf("tickets[i].submitter_id")
tags = jResp.StringOf("tickets[i].tags")
ticket_form_id = jResp.StringOf("tickets[i].ticket_form_id")
v_type = jResp.StringOf("tickets[i].type")
updated_at = jResp.StringOf("tickets[i].updated_at")
updated_stamp = jResp.StringOf("tickets[i].updated_stamp")
url = jResp.StringOf("tickets[i].url")
Channel = jResp.StringOf("tickets[i].via.channel")
Elit2f = jResp.StringOf("tickets[i].via.source.elit2f")
via_followup_source_id = jResp.StringOf("tickets[i].via_followup_source_id")
via_id = jResp.StringOf("tickets[i].via_id")
Minim_01 = jResp.StringOf("tickets[i].satisfaction_rating.minim_01")
Ipsum8c2 = jResp.BoolOf("tickets[i].satisfaction_rating.ipsum8c2")
Nostrud_ee = jResp.StringOf("tickets[i].via.source.nostrud_ee")
j = 0
count_j = jResp.SizeOfArray("tickets[i].collaborators").intValue
while j < count_j {
jResp.J = j
email = jResp.StringOf("tickets[i].collaborators[j].email")
name = jResp.StringOf("tickets[i].collaborators[j].name")
j = j + 1
}
i = i + 1
}
}
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Time Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"aliquad0\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"elit2f\": -86657295.30733354\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"minim_01\": \"minim tempor\",\n \"ipsum8c2\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"open\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"nostrud_ee\": \"dolore veniam consequat\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
