Swift / Support API / List Custom Ticket Statuses
Back to Collection Items
func chilkatTest() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
let http = CkoHttp()
var success: Bool
http.BasicAuth = true
http.Login = "login"
http.Password = "password"
let queryParams = CkoJsonObject()
queryParams.UpdateString("status_categories", value: "<string>")
queryParams.UpdateString("active", value: "<boolean>")
queryParams.UpdateString("default", value: "<boolean>")
http.SetRequestHeader("Accept", value: "application/json")
var resp: CkoHttpResponse? = http.QuickRequestParams("GET", url: "https://example.zendesk.com/api/v2/custom_statuses", json: queryParams)
if http.LastMethodSuccess == false {
print("\(http.LastErrorText)")
return
}
let sbResponseBody = CkoStringBuilder()
resp!.GetBodySb(sbResponseBody)
let jResp = CkoJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.EmitCompact = false
print("Response Body:")
print("\(jResp.Emit())")
var respStatusCode: Int = resp!.StatusCode.intValue
print("Response Status Code = \(respStatusCode)")
if respStatusCode >= 400 {
print("Response Header:")
print("\(resp!.Header)")
print("Failed.")
resp = nil
return
}
resp = nil
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "custom_statuses": [
// {
// "status_category": "pending",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// },
// {
// "status_category": "hold",
// "agent_label": "<string>",
// "active": "<boolean>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "raw_agent_label": "<string>",
// "raw_description": "<string>",
// "raw_end_user_description": "<string>",
// "raw_end_user_label": "<string>",
// "updated_at": "<dateTime>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var status_category: String?
var agent_label: String?
var active: String?
var created_at: String?
var default: String?
var description: String?
var end_user_description: String?
var end_user_label: String?
var id: String?
var raw_agent_label: String?
var raw_description: String?
var raw_end_user_description: String?
var raw_end_user_label: String?
var updated_at: String?
var i: Int = 0
var count_i: Int = jResp.SizeOfArray("custom_statuses").intValue
while i < count_i {
jResp.I = i
status_category = jResp.StringOf("custom_statuses[i].status_category")
agent_label = jResp.StringOf("custom_statuses[i].agent_label")
active = jResp.StringOf("custom_statuses[i].active")
created_at = jResp.StringOf("custom_statuses[i].created_at")
default = jResp.StringOf("custom_statuses[i].default")
description = jResp.StringOf("custom_statuses[i].description")
end_user_description = jResp.StringOf("custom_statuses[i].end_user_description")
end_user_label = jResp.StringOf("custom_statuses[i].end_user_label")
id = jResp.StringOf("custom_statuses[i].id")
raw_agent_label = jResp.StringOf("custom_statuses[i].raw_agent_label")
raw_description = jResp.StringOf("custom_statuses[i].raw_description")
raw_end_user_description = jResp.StringOf("custom_statuses[i].raw_end_user_description")
raw_end_user_label = jResp.StringOf("custom_statuses[i].raw_end_user_label")
updated_at = jResp.StringOf("custom_statuses[i].updated_at")
i = i + 1
}
}
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
