SQL Server / Support API / Count Tickets in View
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @http, 'QuickGetSb', @success OUT, 'https://example.zendesk.com/api/v2/views/:view_id/count', @sbResponseBody
IF @success = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
RETURN
END
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @http, 'LastStatus', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @http, 'LastHeader', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "view_count": {
-- "active": "<boolean>",
-- "fresh": "<boolean>",
-- "pretty": "<string>",
-- "url": "<string>",
-- "value": "<integer>",
-- "view_id": "<integer>"
-- }
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @Active nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Active OUT, 'view_count.active'
DECLARE @Fresh nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Fresh OUT, 'view_count.fresh'
DECLARE @Pretty nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Pretty OUT, 'view_count.pretty'
DECLARE @v_Url nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Url OUT, 'view_count.url'
DECLARE @Value nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Value OUT, 'view_count.value'
DECLARE @View_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @View_id OUT, 'view_count.view_id'
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/views/:view_id/count
Postman Collection Item JSON
{
"name": "Count Tickets in View",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/count",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"count"
],
"variable": [
{
"key": "view_id",
"value": "<integer>"
}
]
},
"description": "Returns the ticket count for a single view.\n\nThis endpoint is rate limited to 5 requests per minute, per view, per agent.\n\n#### View Counts\n\nThe view count endpoints, Count Tickets in View (this endpoint) and [Count Tickets in Views](#count-tickets-in-views), let you estimate how many tickets remain in a view without having to retrieve the entire view. They're designed to help estimate view size. From a business perspective, accuracy becomes less relevant as view size increases.\n\nTo ensure quality of service, these counts are cached more heavily as the number of tickets in a view grows. For a view with thousands of tickets, you can expect the count to be cached for 60-90 minutes. As a result, the count may not reflect the actual number of tickets in your view.\n\nView counts are represented as JSON objects with the following attributes:\n\n| Name | Type | Comment\n| --------------- | ------------| -------\n| view_id | integer | The id of the view\n| url | string | The API url of the count\n| value | integer | The cached number of tickets in the view. Can also be null if the system is loading and caching new data. Not to be confused with 0 tickets\n| pretty | string | A pretty-printed text approximation of the view count\n| fresh | boolean | false if the cached data is stale and the system is still loading and caching new data\n| active | boolean | Only active views if true, inactive views if false, all views if null.\n\n#### Example\n```js\n{\n \"view_count\": {\n \"view_id\": 25,\n \"url\": \"https://company.zendesk.com/api/v2/views/25/count.json\",\n \"value\": 719,\n \"pretty\": \"~700\",\n \"fresh\": true\n }\n}\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/views/:view_id/count",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"views",
":view_id",
"count"
],
"variable": [
{
"key": "view_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"view_count\": {\n \"active\": \"<boolean>\",\n \"fresh\": \"<boolean>\",\n \"pretty\": \"<string>\",\n \"url\": \"<string>\",\n \"value\": \"<integer>\",\n \"view_id\": \"<integer>\"\n }\n}"
}
]
}
