SQL Server / Support API / List Ticket Skips
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
DECLARE @queryParams int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.JsonObject', @queryParams OUT
EXEC sp_OAMethod @queryParams, 'UpdateString', @success OUT, 'sort_order', 'asc'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @resp int
EXEC sp_OAMethod @http, 'QuickRequestParams', @resp OUT, 'GET', 'https://example.zendesk.com/api/v2/users/:user_id/skips', @queryParams
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @queryParams
RETURN
END
DECLARE @sbResponseBody int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @queryParams
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "skips": [
-- {
-- "created_at": "<dateTime>",
-- "id": "<integer>",
-- "reason": "<string>",
-- "ticket": {
-- "requester_id": "<integer>",
-- "allow_attachments": "<boolean>",
-- "allow_channelback": "<boolean>",
-- "assignee_email": "<string>",
-- "assignee_id": "<integer>",
-- "attribute_value_ids": "<array>",
-- "brand_id": "<integer>",
-- "collaborator_ids": "<array>",
-- "collaborators": [
-- {
-- "email": "<email>",
-- "name": "<string>"
-- },
-- {
-- "email": "<email>",
-- "name": "<string>"
-- }
-- ],
-- "comment": {},
-- "created_at": "<dateTime>",
-- "custom_fields": "<array>",
-- "custom_status_id": "<integer>",
-- "description": "<string>",
-- "due_at": "<dateTime>",
-- "email_cc_ids": "<array>",
-- "email_ccs": {},
-- "external_id": "<string>",
-- "follower_ids": "<array>",
-- "followers": {},
-- "followup_ids": "<array>",
-- "forum_topic_id": "<integer>",
-- "from_messaging_channel": "<boolean>",
-- "group_id": "<integer>",
-- "has_incidents": "<boolean>",
-- "id": "<integer>",
-- "is_public": "<boolean>",
-- "macro_id": "<integer>",
-- "macro_ids": "<array>",
-- "metadata": {},
-- "organization_id": "<integer>",
-- "priority": "urgent",
-- "problem_id": "<integer>",
-- "raw_subject": "<string>",
-- "recipient": "<string>",
-- "requester": {},
-- "safe_update": "<boolean>",
-- "satisfaction_rating": {
-- "in_56": -77996997,
-- "magnae7": "quis aliqua voluptate et",
-- "deseruntc1e": false
-- },
-- "sharing_agreement_ids": "<array>",
-- "status": "closed",
-- "subject": "<string>",
-- "submitter_id": "<integer>",
-- "tags": "<array>",
-- "ticket_form_id": "<integer>",
-- "type": "task",
-- "updated_at": "<dateTime>",
-- "updated_stamp": "<string>",
-- "url": "<string>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "utacc": "do aliqua magn",
-- "enim049": false,
-- "in__": "culpa officia ex non",
-- "reprehenderit_06": -27967024
-- }
-- },
-- "via_followup_source_id": "<integer>",
-- "via_id": "<integer>",
-- "voice_comment": {}
-- },
-- "ticket_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "user_id": "<integer>"
-- },
-- {
-- "created_at": "<dateTime>",
-- "id": "<integer>",
-- "reason": "<string>",
-- "ticket": {
-- "requester_id": "<integer>",
-- "allow_attachments": "<boolean>",
-- "allow_channelback": "<boolean>",
-- "assignee_email": "<string>",
-- "assignee_id": "<integer>",
-- "attribute_value_ids": "<array>",
-- "brand_id": "<integer>",
-- "collaborator_ids": "<array>",
-- "collaborators": [
-- {
-- "email": "<email>",
-- "name": "<string>"
-- },
-- {
-- "email": "<email>",
-- "name": "<string>"
-- }
-- ],
-- "comment": {},
-- "created_at": "<dateTime>",
-- "custom_fields": "<array>",
-- "custom_status_id": "<integer>",
-- "description": "<string>",
-- "due_at": "<dateTime>",
-- "email_cc_ids": "<array>",
-- "email_ccs": {},
-- "external_id": "<string>",
-- "follower_ids": "<array>",
-- "followers": {},
-- "followup_ids": "<array>",
-- "forum_topic_id": "<integer>",
-- "from_messaging_channel": "<boolean>",
-- "group_id": "<integer>",
-- "has_incidents": "<boolean>",
-- "id": "<integer>",
-- "is_public": "<boolean>",
-- "macro_id": "<integer>",
-- "macro_ids": "<array>",
-- "metadata": {},
-- "organization_id": "<integer>",
-- "priority": "urgent",
-- "problem_id": "<integer>",
-- "raw_subject": "<string>",
-- "recipient": "<string>",
-- "requester": {},
-- "safe_update": "<boolean>",
-- "satisfaction_rating": {
-- "velit_05": -77931495
-- },
-- "sharing_agreement_ids": "<array>",
-- "status": "closed",
-- "subject": "<string>",
-- "submitter_id": "<integer>",
-- "tags": "<array>",
-- "ticket_form_id": "<integer>",
-- "type": "problem",
-- "updated_at": "<dateTime>",
-- "updated_stamp": "<string>",
-- "url": "<string>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "tempor__e": -69130011
-- }
-- },
-- "via_followup_source_id": "<integer>",
-- "via_id": "<integer>",
-- "voice_comment": {}
-- },
-- "ticket_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "user_id": "<integer>"
-- }
-- ]
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @created_at nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @reason nvarchar(4000)
DECLARE @Requester_id nvarchar(4000)
DECLARE @Allow_attachments nvarchar(4000)
DECLARE @Allow_channelback nvarchar(4000)
DECLARE @Assignee_email nvarchar(4000)
DECLARE @Assignee_id nvarchar(4000)
DECLARE @Attribute_value_ids nvarchar(4000)
DECLARE @Brand_id nvarchar(4000)
DECLARE @Collaborator_ids nvarchar(4000)
DECLARE @Created_at nvarchar(4000)
DECLARE @Custom_fields nvarchar(4000)
DECLARE @Custom_status_id nvarchar(4000)
DECLARE @Description nvarchar(4000)
DECLARE @Due_at nvarchar(4000)
DECLARE @Email_cc_ids nvarchar(4000)
DECLARE @External_id nvarchar(4000)
DECLARE @Follower_ids nvarchar(4000)
DECLARE @Followup_ids nvarchar(4000)
DECLARE @Forum_topic_id nvarchar(4000)
DECLARE @From_messaging_channel nvarchar(4000)
DECLARE @Group_id nvarchar(4000)
DECLARE @Has_incidents nvarchar(4000)
DECLARE @Id nvarchar(4000)
DECLARE @Is_public nvarchar(4000)
DECLARE @Macro_id nvarchar(4000)
DECLARE @Macro_ids nvarchar(4000)
DECLARE @Organization_id nvarchar(4000)
DECLARE @Priority nvarchar(4000)
DECLARE @Problem_id nvarchar(4000)
DECLARE @Raw_subject nvarchar(4000)
DECLARE @Recipient nvarchar(4000)
DECLARE @Safe_update nvarchar(4000)
DECLARE @In_56 int
DECLARE @Magnae7 nvarchar(4000)
DECLARE @Deseruntc1e int
DECLARE @Sharing_agreement_ids nvarchar(4000)
DECLARE @Status nvarchar(4000)
DECLARE @Subject nvarchar(4000)
DECLARE @Submitter_id nvarchar(4000)
DECLARE @Tags nvarchar(4000)
DECLARE @Ticket_form_id nvarchar(4000)
DECLARE @v_Type nvarchar(4000)
DECLARE @Updated_at nvarchar(4000)
DECLARE @Updated_stamp nvarchar(4000)
DECLARE @v_Url nvarchar(4000)
DECLARE @Channel nvarchar(4000)
DECLARE @Utacc nvarchar(4000)
DECLARE @Enim049 int
DECLARE @In__ nvarchar(4000)
DECLARE @Reprehenderit_06 int
DECLARE @Via_followup_source_id nvarchar(4000)
DECLARE @Via_id nvarchar(4000)
DECLARE @ticket_id nvarchar(4000)
DECLARE @updated_at nvarchar(4000)
DECLARE @user_id nvarchar(4000)
DECLARE @Velit_05 int
DECLARE @Tempor__e int
DECLARE @j int
DECLARE @count_j int
DECLARE @email nvarchar(4000)
DECLARE @name nvarchar(4000)
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'skips'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'skips[i].created_at'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'skips[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @reason OUT, 'skips[i].reason'
EXEC sp_OAMethod @jResp, 'StringOf', @Requester_id OUT, 'skips[i].ticket.requester_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_attachments OUT, 'skips[i].ticket.allow_attachments'
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_channelback OUT, 'skips[i].ticket.allow_channelback'
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_email OUT, 'skips[i].ticket.assignee_email'
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_id OUT, 'skips[i].ticket.assignee_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Attribute_value_ids OUT, 'skips[i].ticket.attribute_value_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Brand_id OUT, 'skips[i].ticket.brand_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Collaborator_ids OUT, 'skips[i].ticket.collaborator_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Created_at OUT, 'skips[i].ticket.created_at'
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_fields OUT, 'skips[i].ticket.custom_fields'
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_status_id OUT, 'skips[i].ticket.custom_status_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Description OUT, 'skips[i].ticket.description'
EXEC sp_OAMethod @jResp, 'StringOf', @Due_at OUT, 'skips[i].ticket.due_at'
EXEC sp_OAMethod @jResp, 'StringOf', @Email_cc_ids OUT, 'skips[i].ticket.email_cc_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @External_id OUT, 'skips[i].ticket.external_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Follower_ids OUT, 'skips[i].ticket.follower_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Followup_ids OUT, 'skips[i].ticket.followup_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Forum_topic_id OUT, 'skips[i].ticket.forum_topic_id'
EXEC sp_OAMethod @jResp, 'StringOf', @From_messaging_channel OUT, 'skips[i].ticket.from_messaging_channel'
EXEC sp_OAMethod @jResp, 'StringOf', @Group_id OUT, 'skips[i].ticket.group_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Has_incidents OUT, 'skips[i].ticket.has_incidents'
EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'skips[i].ticket.id'
EXEC sp_OAMethod @jResp, 'StringOf', @Is_public OUT, 'skips[i].ticket.is_public'
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_id OUT, 'skips[i].ticket.macro_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_ids OUT, 'skips[i].ticket.macro_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Organization_id OUT, 'skips[i].ticket.organization_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Priority OUT, 'skips[i].ticket.priority'
EXEC sp_OAMethod @jResp, 'StringOf', @Problem_id OUT, 'skips[i].ticket.problem_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Raw_subject OUT, 'skips[i].ticket.raw_subject'
EXEC sp_OAMethod @jResp, 'StringOf', @Recipient OUT, 'skips[i].ticket.recipient'
EXEC sp_OAMethod @jResp, 'StringOf', @Safe_update OUT, 'skips[i].ticket.safe_update'
EXEC sp_OAMethod @jResp, 'IntOf', @In_56 OUT, 'skips[i].ticket.satisfaction_rating.in_56'
EXEC sp_OAMethod @jResp, 'StringOf', @Magnae7 OUT, 'skips[i].ticket.satisfaction_rating.magnae7'
EXEC sp_OAMethod @jResp, 'BoolOf', @Deseruntc1e OUT, 'skips[i].ticket.satisfaction_rating.deseruntc1e'
EXEC sp_OAMethod @jResp, 'StringOf', @Sharing_agreement_ids OUT, 'skips[i].ticket.sharing_agreement_ids'
EXEC sp_OAMethod @jResp, 'StringOf', @Status OUT, 'skips[i].ticket.status'
EXEC sp_OAMethod @jResp, 'StringOf', @Subject OUT, 'skips[i].ticket.subject'
EXEC sp_OAMethod @jResp, 'StringOf', @Submitter_id OUT, 'skips[i].ticket.submitter_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Tags OUT, 'skips[i].ticket.tags'
EXEC sp_OAMethod @jResp, 'StringOf', @Ticket_form_id OUT, 'skips[i].ticket.ticket_form_id'
EXEC sp_OAMethod @jResp, 'StringOf', @v_Type OUT, 'skips[i].ticket.type'
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_at OUT, 'skips[i].ticket.updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_stamp OUT, 'skips[i].ticket.updated_stamp'
EXEC sp_OAMethod @jResp, 'StringOf', @v_Url OUT, 'skips[i].ticket.url'
EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'skips[i].ticket.via.channel'
EXEC sp_OAMethod @jResp, 'StringOf', @Utacc OUT, 'skips[i].ticket.via.source.utacc'
EXEC sp_OAMethod @jResp, 'BoolOf', @Enim049 OUT, 'skips[i].ticket.via.source.enim049'
EXEC sp_OAMethod @jResp, 'StringOf', @In__ OUT, 'skips[i].ticket.via.source.in__'
EXEC sp_OAMethod @jResp, 'IntOf', @Reprehenderit_06 OUT, 'skips[i].ticket.via.source.reprehenderit_06'
EXEC sp_OAMethod @jResp, 'StringOf', @Via_followup_source_id OUT, 'skips[i].ticket.via_followup_source_id'
EXEC sp_OAMethod @jResp, 'StringOf', @Via_id OUT, 'skips[i].ticket.via_id'
EXEC sp_OAMethod @jResp, 'StringOf', @ticket_id OUT, 'skips[i].ticket_id'
EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'skips[i].updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @user_id OUT, 'skips[i].user_id'
EXEC sp_OAMethod @jResp, 'IntOf', @Velit_05 OUT, 'skips[i].ticket.satisfaction_rating.velit_05'
EXEC sp_OAMethod @jResp, 'IntOf', @Tempor__e OUT, 'skips[i].ticket.via.source.tempor__e'
SELECT @j = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'skips[i].ticket.collaborators'
WHILE @j < @count_j
BEGIN
EXEC sp_OASetProperty @jResp, 'J', @j
EXEC sp_OAMethod @jResp, 'StringOf', @email OUT, 'skips[i].ticket.collaborators[j].email'
EXEC sp_OAMethod @jResp, 'StringOf', @name OUT, 'skips[i].ticket.collaborators[j].name'
SELECT @j = @j + 1
END
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @queryParams
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -G -d "sort_order=asc"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/users/:user_id/skips
Postman Collection Item JSON
{
"name": "List Ticket Skips",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id",
"value": "<integer>"
},
{
"key": "ticket_id",
"value": "<integer>",
"description": "(Required) The ID of the ticket"
}
]
},
"description": "Archived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nthe Support Help Center.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n* Agents with \"View only\" or higher reports permissions in Support.\n These permissions are distinct from Explore permissions.\n* Agents retrieving their own skips\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
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