SQL Server / Support API / Create a Satisfaction Rating
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @resp int
EXEC sp_OAMethod @http, 'QuickRequest', @resp OUT, 'POST', 'https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating'
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
RETURN
END
DECLARE @sbResponseBody int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
EXEC @hr = sp_OACreate 'Chilkat_9_5_0.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "satisfaction_rating": [
-- {
-- "assignee_id": "<integer>",
-- "group_id": "<integer>",
-- "requester_id": "<integer>",
-- "ticket_id": "<integer>",
-- "score": "<string>",
-- "comment": "<string>",
-- "created_at": "<dateTime>",
-- "id": "<integer>",
-- "reason": "<string>",
-- "reason_code": "<integer>",
-- "reason_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- },
-- {
-- "assignee_id": "<integer>",
-- "group_id": "<integer>",
-- "requester_id": "<integer>",
-- "ticket_id": "<integer>",
-- "score": "<string>",
-- "comment": "<string>",
-- "created_at": "<dateTime>",
-- "id": "<integer>",
-- "reason": "<string>",
-- "reason_code": "<integer>",
-- "reason_id": "<integer>",
-- "updated_at": "<dateTime>",
-- "url": "<string>"
-- }
-- ]
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @assignee_id nvarchar(4000)
DECLARE @group_id nvarchar(4000)
DECLARE @requester_id nvarchar(4000)
DECLARE @ticket_id nvarchar(4000)
DECLARE @score nvarchar(4000)
DECLARE @comment nvarchar(4000)
DECLARE @created_at nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @reason nvarchar(4000)
DECLARE @reason_code nvarchar(4000)
DECLARE @reason_id nvarchar(4000)
DECLARE @updated_at nvarchar(4000)
DECLARE @url nvarchar(4000)
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'satisfaction_rating'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @assignee_id OUT, 'satisfaction_rating[i].assignee_id'
EXEC sp_OAMethod @jResp, 'StringOf', @group_id OUT, 'satisfaction_rating[i].group_id'
EXEC sp_OAMethod @jResp, 'StringOf', @requester_id OUT, 'satisfaction_rating[i].requester_id'
EXEC sp_OAMethod @jResp, 'StringOf', @ticket_id OUT, 'satisfaction_rating[i].ticket_id'
EXEC sp_OAMethod @jResp, 'StringOf', @score OUT, 'satisfaction_rating[i].score'
EXEC sp_OAMethod @jResp, 'StringOf', @comment OUT, 'satisfaction_rating[i].comment'
EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'satisfaction_rating[i].created_at'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'satisfaction_rating[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @reason OUT, 'satisfaction_rating[i].reason'
EXEC sp_OAMethod @jResp, 'StringOf', @reason_code OUT, 'satisfaction_rating[i].reason_code'
EXEC sp_OAMethod @jResp, 'StringOf', @reason_id OUT, 'satisfaction_rating[i].reason_id'
EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'satisfaction_rating[i].updated_at'
EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'satisfaction_rating[i].url'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating
Postman Collection Item JSON
{
"name": "Create a Satisfaction Rating",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"satisfaction_rating"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"satisfaction_rating\": [\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"assignee_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"ticket_id\": \"<integer>\",\n \"score\": \"<string>\",\n \"comment\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"reason_code\": \"<integer>\",\n \"reason_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
