SQL Server / Support API / Redact String in Comment
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @resp int
EXEC sp_OAMethod @http, 'QuickRequest', @resp OUT, 'PUT', 'https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact'
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
RETURN
END
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "comment": {
-- "attachments": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- }
-- ],
-- "audit_id": "<integer>",
-- "author_id": "<integer>",
-- "body": "<string>",
-- "created_at": "<dateTime>",
-- "html_body": "<string>",
-- "id": "<integer>",
-- "metadata": {
-- "aliquipf9_": 29396975.17451787
-- },
-- "plain_body": "<string>",
-- "public": "<boolean>",
-- "type": "<string>",
-- "uploads": [
-- "<string>",
-- "<string>"
-- ],
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "mollit8": -84219258
-- }
-- }
-- }
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @content_type nvarchar(4000)
DECLARE @content_url nvarchar(4000)
DECLARE @deleted nvarchar(4000)
DECLARE @file_name nvarchar(4000)
DECLARE @height nvarchar(4000)
DECLARE @id nvarchar(4000)
DECLARE @inline nvarchar(4000)
DECLARE @malware_access_override nvarchar(4000)
DECLARE @malware_scan_result nvarchar(4000)
DECLARE @mapped_content_url nvarchar(4000)
DECLARE @size nvarchar(4000)
DECLARE @url nvarchar(4000)
DECLARE @width nvarchar(4000)
DECLARE @j int
DECLARE @count_j int
DECLARE @strVal nvarchar(4000)
DECLARE @Audit_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Audit_id OUT, 'comment.audit_id'
DECLARE @Author_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Author_id OUT, 'comment.author_id'
DECLARE @Body nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Body OUT, 'comment.body'
DECLARE @Created_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Created_at OUT, 'comment.created_at'
DECLARE @Html_body nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Html_body OUT, 'comment.html_body'
DECLARE @Id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'comment.id'
DECLARE @Aliquipf9_ nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Aliquipf9_ OUT, 'comment.metadata.aliquipf9_'
DECLARE @Plain_body nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Plain_body OUT, 'comment.plain_body'
DECLARE @v_Public nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Public OUT, 'comment.public'
DECLARE @v_Type nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Type OUT, 'comment.type'
DECLARE @Channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'comment.via.channel'
DECLARE @Mollit8 int
EXEC sp_OAMethod @jResp, 'IntOf', @Mollit8 OUT, 'comment.via.source.mollit8'
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'comment.attachments'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @content_type OUT, 'comment.attachments[i].content_type'
EXEC sp_OAMethod @jResp, 'StringOf', @content_url OUT, 'comment.attachments[i].content_url'
EXEC sp_OAMethod @jResp, 'StringOf', @deleted OUT, 'comment.attachments[i].deleted'
EXEC sp_OAMethod @jResp, 'StringOf', @file_name OUT, 'comment.attachments[i].file_name'
EXEC sp_OAMethod @jResp, 'StringOf', @height OUT, 'comment.attachments[i].height'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'comment.attachments[i].id'
EXEC sp_OAMethod @jResp, 'StringOf', @inline OUT, 'comment.attachments[i].inline'
EXEC sp_OAMethod @jResp, 'StringOf', @malware_access_override OUT, 'comment.attachments[i].malware_access_override'
EXEC sp_OAMethod @jResp, 'StringOf', @malware_scan_result OUT, 'comment.attachments[i].malware_scan_result'
EXEC sp_OAMethod @jResp, 'StringOf', @mapped_content_url OUT, 'comment.attachments[i].mapped_content_url'
EXEC sp_OAMethod @jResp, 'StringOf', @size OUT, 'comment.attachments[i].size'
EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'comment.attachments[i].url'
EXEC sp_OAMethod @jResp, 'StringOf', @width OUT, 'comment.attachments[i].width'
SELECT @j = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'comment.attachments[i].thumbnails'
WHILE @j < @count_j
BEGIN
EXEC sp_OASetProperty @jResp, 'J', @j
EXEC sp_OAMethod @jResp, 'StringOf', @content_type OUT, 'comment.attachments[i].thumbnails[j].content_type'
EXEC sp_OAMethod @jResp, 'StringOf', @content_url OUT, 'comment.attachments[i].thumbnails[j].content_url'
EXEC sp_OAMethod @jResp, 'StringOf', @deleted OUT, 'comment.attachments[i].thumbnails[j].deleted'
EXEC sp_OAMethod @jResp, 'StringOf', @file_name OUT, 'comment.attachments[i].thumbnails[j].file_name'
EXEC sp_OAMethod @jResp, 'StringOf', @height OUT, 'comment.attachments[i].thumbnails[j].height'
EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'comment.attachments[i].thumbnails[j].id'
EXEC sp_OAMethod @jResp, 'StringOf', @inline OUT, 'comment.attachments[i].thumbnails[j].inline'
EXEC sp_OAMethod @jResp, 'StringOf', @malware_access_override OUT, 'comment.attachments[i].thumbnails[j].malware_access_override'
EXEC sp_OAMethod @jResp, 'StringOf', @malware_scan_result OUT, 'comment.attachments[i].thumbnails[j].malware_scan_result'
EXEC sp_OAMethod @jResp, 'StringOf', @mapped_content_url OUT, 'comment.attachments[i].thumbnails[j].mapped_content_url'
EXEC sp_OAMethod @jResp, 'StringOf', @size OUT, 'comment.attachments[i].thumbnails[j].size'
EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'comment.attachments[i].thumbnails[j].url'
EXEC sp_OAMethod @jResp, 'StringOf', @width OUT, 'comment.attachments[i].thumbnails[j].width'
SELECT @j = @j + 1
END
SELECT @i = @i + 1
END
SELECT @i = 0
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'comment.uploads'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @strVal OUT, 'comment.uploads[i]'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact
Postman Collection Item JSON
{
"name": "Redact String in Comment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the ▇ symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}
