SQL Server / Support API / Update Ticket
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-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
DECLARE @hr int
DECLARE @iTmp0 int
-- Important: Do not use nvarchar(max). See the warning about using nvarchar(max).
DECLARE @sTmp0 nvarchar(4000)
-- This example assumes the Chilkat API to have been previously unlocked.
-- See Global Unlock Sample for sample code.
DECLARE @http int
-- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
IF @hr <> 0
BEGIN
PRINT 'Failed to create ActiveX component'
RETURN
END
DECLARE @success int
EXEC sp_OASetProperty @http, 'BasicAuth', 1
EXEC sp_OASetProperty @http, 'Login', 'login'
EXEC sp_OASetProperty @http, 'Password', 'password'
-- Use this online tool to generate code from sample JSON: Generate Code to Create JSON
-- The following JSON is sent in the request body.
-- {
-- "ticket": {
-- "additional_collaborators": [
-- {
-- "email": "<email>",
-- "name": "<string>"
-- },
-- {
-- "email": "<email>",
-- "name": "<string>"
-- }
-- ],
-- "assignee_email": "<email>",
-- "assignee_id": "<integer>",
-- "attribute_value_ids": [
-- "<integer>",
-- "<integer>"
-- ],
-- "collaborator_ids": "<array>",
-- "comment": {
-- "attachments": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>",
-- "thumbnails": [
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- },
-- {
-- "content_type": "<string>",
-- "content_url": "<string>",
-- "deleted": "<boolean>",
-- "file_name": "<string>",
-- "height": "<string>",
-- "id": "<integer>",
-- "inline": "<boolean>",
-- "malware_access_override": "<boolean>",
-- "malware_scan_result": "<string>",
-- "mapped_content_url": "<string>",
-- "size": "<integer>",
-- "url": "<string>",
-- "width": "<string>"
-- }
-- ]
-- }
-- ],
-- "audit_id": "<integer>",
-- "author_id": "<integer>",
-- "body": "<string>",
-- "created_at": "<dateTime>",
-- "html_body": "<string>",
-- "id": "<integer>",
-- "metadata": {
-- "cillum_7": false
-- },
-- "plain_body": "<string>",
-- "public": "<boolean>",
-- "type": "<string>",
-- "uploads": [
-- "<string>",
-- "<string>"
-- ],
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "amet_93": "ex tempor esse ut",
-- "non_e": 23632022
-- }
-- }
-- },
-- "custom_fields": "<array>",
-- "custom_status_id": "<integer>",
-- "due_at": "<dateTime>",
-- "email_ccs": [
-- {
-- "action": "delete",
-- "user_email": "<email>",
-- "user_id": "<string>",
-- "user_name": "<string>"
-- },
-- {
-- "action": "put",
-- "user_email": "<email>",
-- "user_id": "<string>",
-- "user_name": "<string>"
-- }
-- ],
-- "external_id": "<string>",
-- "followers": [
-- {
-- "action": "put",
-- "user_email": "<email>",
-- "user_id": "<string>"
-- },
-- {
-- "action": "delete",
-- "user_email": "<email>",
-- "user_id": "<string>"
-- }
-- ],
-- "group_id": "<integer>",
-- "organization_id": "<integer>",
-- "priority": "low",
-- "problem_id": "<integer>",
-- "requester_id": "<integer>",
-- "safe_update": "<boolean>",
-- "sharing_agreement_ids": [
-- "<integer>",
-- "<integer>"
-- ],
-- "status": "closed",
-- "subject": "<string>",
-- "tags": "<array>",
-- "type": "problem",
-- "updated_stamp": "<dateTime>"
-- }
-- }
DECLARE @json int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @json OUT
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.additional_collaborators[0].email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.additional_collaborators[0].name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.additional_collaborators[1].email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.additional_collaborators[1].name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.assignee_email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.assignee_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.attribute_value_ids[0]', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.attribute_value_ids[1]', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.collaborator_ids', '<array>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[0].thumbnails[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[0].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].content_type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].deleted', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].file_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].height', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].inline', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].malware_access_override', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].malware_scan_result', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].mapped_content_url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].size', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].url', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.attachments[1].thumbnails[1].width', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.audit_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.author_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.created_at', '<dateTime>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.html_body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateBool', @success OUT, 'ticket.comment.metadata.cillum_7', 0
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.plain_body', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.public', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.type', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.uploads[0]', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.uploads[1]', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.via.channel', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.comment.via.source.amet_93', 'ex tempor esse ut'
EXEC sp_OAMethod @json, 'UpdateInt', @success OUT, 'ticket.comment.via.source.non_e', 23632022
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.custom_fields', '<array>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.custom_status_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.due_at', '<dateTime>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[0].action', 'delete'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[0].user_email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[0].user_id', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[0].user_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[1].action', 'put'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[1].user_email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[1].user_id', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.email_ccs[1].user_name', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.external_id', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[0].action', 'put'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[0].user_email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[0].user_id', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[1].action', 'delete'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[1].user_email', '<email>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.followers[1].user_id', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.group_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.organization_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.priority', 'low'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.problem_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.requester_id', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.safe_update', '<boolean>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.sharing_agreement_ids[0]', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.sharing_agreement_ids[1]', '<integer>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.status', 'closed'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.subject', '<string>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.tags', '<array>'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.type', 'problem'
EXEC sp_OAMethod @json, 'UpdateString', @success OUT, 'ticket.updated_stamp', '<dateTime>'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Content-Type', 'application/json'
EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'
DECLARE @sbRequestBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbRequestBody OUT
EXEC sp_OAMethod @json, 'EmitSb', @success OUT, @sbRequestBody
DECLARE @resp int
EXEC sp_OAMethod @http, 'PTextSb', @resp OUT, 'PUT', 'https://example.zendesk.com/api/v2/tickets/:ticket_id', @sbRequestBody, 'utf-8', 'application/json', 0, 0
EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
IF @iTmp0 = 0
BEGIN
EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
PRINT @sTmp0
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
EXEC @hr = sp_OADestroy @sbRequestBody
RETURN
END
DECLARE @sbResponseBody int
-- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT
EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody
DECLARE @jResp int
-- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT
EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
EXEC sp_OASetProperty @jResp, 'EmitCompact', 0
PRINT 'Response Body:'
EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
PRINT @sTmp0
DECLARE @respStatusCode int
EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT
PRINT 'Response Status Code = ' + @respStatusCode
IF @respStatusCode >= 400
BEGIN
PRINT 'Response Header:'
EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
PRINT @sTmp0
PRINT 'Failed.'
EXEC @hr = sp_OADestroy @resp
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
EXEC @hr = sp_OADestroy @sbRequestBody
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
RETURN
END
EXEC @hr = sp_OADestroy @resp
-- Sample JSON response:
-- (Sample code for parsing the JSON response is shown below)
-- {
-- "audit": {
-- "author_id": "<integer>",
-- "created_at": "<dateTime>",
-- "events": "<array>",
-- "id": "<integer>",
-- "metadata": {},
-- "ticket_id": "<integer>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "from": {
-- "address": "<string>",
-- "id": "<integer>",
-- "name": "<string>",
-- "title": "<string>"
-- },
-- "rel": "<string>",
-- "to": {
-- "address": "<string>",
-- "name": "<string>"
-- },
-- "nullaa62": -20078804,
-- "quisfc": false
-- }
-- }
-- },
-- "ticket": {
-- "requester_id": "<integer>",
-- "allow_attachments": "<boolean>",
-- "allow_channelback": "<boolean>",
-- "assignee_email": "<string>",
-- "assignee_id": "<integer>",
-- "attribute_value_ids": "<array>",
-- "brand_id": "<integer>",
-- "collaborator_ids": "<array>",
-- "collaborators": [
-- {
-- "email": "<email>",
-- "name": "<string>"
-- },
-- {
-- "email": "<email>",
-- "name": "<string>"
-- }
-- ],
-- "comment": {},
-- "created_at": "<dateTime>",
-- "custom_fields": "<array>",
-- "custom_status_id": "<integer>",
-- "description": "<string>",
-- "due_at": "<dateTime>",
-- "email_cc_ids": "<array>",
-- "email_ccs": {},
-- "external_id": "<string>",
-- "follower_ids": "<array>",
-- "followers": {},
-- "followup_ids": "<array>",
-- "forum_topic_id": "<integer>",
-- "from_messaging_channel": "<boolean>",
-- "group_id": "<integer>",
-- "has_incidents": "<boolean>",
-- "id": "<integer>",
-- "is_public": "<boolean>",
-- "macro_id": "<integer>",
-- "macro_ids": "<array>",
-- "metadata": {},
-- "organization_id": "<integer>",
-- "priority": "urgent",
-- "problem_id": "<integer>",
-- "raw_subject": "<string>",
-- "recipient": "<string>",
-- "requester": {},
-- "safe_update": "<boolean>",
-- "satisfaction_rating": {
-- "exe0": true,
-- "velit_e": false
-- },
-- "sharing_agreement_ids": "<array>",
-- "status": "closed",
-- "subject": "<string>",
-- "submitter_id": "<integer>",
-- "tags": "<array>",
-- "ticket_form_id": "<integer>",
-- "type": "question",
-- "updated_at": "<dateTime>",
-- "updated_stamp": "<string>",
-- "url": "<string>",
-- "via": {
-- "channel": "<string>",
-- "source": {
-- "ad33": false,
-- "quis_f4": true,
-- "adipisicing_d": false,
-- "occaecat_4d7": 98409446.93072239
-- }
-- },
-- "via_followup_source_id": "<integer>",
-- "via_id": "<integer>",
-- "voice_comment": {}
-- }
-- }
-- Sample code for parsing the JSON response...
-- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
DECLARE @email nvarchar(4000)
DECLARE @name nvarchar(4000)
DECLARE @Author_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Author_id OUT, 'audit.author_id'
DECLARE @Created_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Created_at OUT, 'audit.created_at'
DECLARE @Events nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Events OUT, 'audit.events'
DECLARE @Id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Id OUT, 'audit.id'
DECLARE @Ticket_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Ticket_id OUT, 'audit.ticket_id'
DECLARE @Channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'audit.via.channel'
DECLARE @Address nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Address OUT, 'audit.via.source.from.address'
DECLARE @FromId nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @FromId OUT, 'audit.via.source.from.id'
DECLARE @Name nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Name OUT, 'audit.via.source.from.name'
DECLARE @Title nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Title OUT, 'audit.via.source.from.title'
DECLARE @Rel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Rel OUT, 'audit.via.source.rel'
DECLARE @ToAddress nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @ToAddress OUT, 'audit.via.source.to.address'
DECLARE @ToName nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @ToName OUT, 'audit.via.source.to.name'
DECLARE @Nullaa62 int
EXEC sp_OAMethod @jResp, 'IntOf', @Nullaa62 OUT, 'audit.via.source.nullaa62'
DECLARE @Quisfc int
EXEC sp_OAMethod @jResp, 'BoolOf', @Quisfc OUT, 'audit.via.source.quisfc'
DECLARE @Requester_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Requester_id OUT, 'ticket.requester_id'
DECLARE @Allow_attachments nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_attachments OUT, 'ticket.allow_attachments'
DECLARE @Allow_channelback nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Allow_channelback OUT, 'ticket.allow_channelback'
DECLARE @Assignee_email nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_email OUT, 'ticket.assignee_email'
DECLARE @Assignee_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Assignee_id OUT, 'ticket.assignee_id'
DECLARE @Attribute_value_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Attribute_value_ids OUT, 'ticket.attribute_value_ids'
DECLARE @Brand_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Brand_id OUT, 'ticket.brand_id'
DECLARE @Collaborator_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Collaborator_ids OUT, 'ticket.collaborator_ids'
DECLARE @ticketCreated_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @ticketCreated_at OUT, 'ticket.created_at'
DECLARE @Custom_fields nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_fields OUT, 'ticket.custom_fields'
DECLARE @Custom_status_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Custom_status_id OUT, 'ticket.custom_status_id'
DECLARE @Description nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Description OUT, 'ticket.description'
DECLARE @Due_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Due_at OUT, 'ticket.due_at'
DECLARE @Email_cc_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Email_cc_ids OUT, 'ticket.email_cc_ids'
DECLARE @External_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @External_id OUT, 'ticket.external_id'
DECLARE @Follower_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Follower_ids OUT, 'ticket.follower_ids'
DECLARE @Followup_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Followup_ids OUT, 'ticket.followup_ids'
DECLARE @Forum_topic_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Forum_topic_id OUT, 'ticket.forum_topic_id'
DECLARE @From_messaging_channel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @From_messaging_channel OUT, 'ticket.from_messaging_channel'
DECLARE @Group_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Group_id OUT, 'ticket.group_id'
DECLARE @Has_incidents nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Has_incidents OUT, 'ticket.has_incidents'
DECLARE @ticketId nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @ticketId OUT, 'ticket.id'
DECLARE @Is_public nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Is_public OUT, 'ticket.is_public'
DECLARE @Macro_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_id OUT, 'ticket.macro_id'
DECLARE @Macro_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Macro_ids OUT, 'ticket.macro_ids'
DECLARE @Organization_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Organization_id OUT, 'ticket.organization_id'
DECLARE @Priority nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Priority OUT, 'ticket.priority'
DECLARE @Problem_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Problem_id OUT, 'ticket.problem_id'
DECLARE @Raw_subject nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Raw_subject OUT, 'ticket.raw_subject'
DECLARE @Recipient nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Recipient OUT, 'ticket.recipient'
DECLARE @Safe_update nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Safe_update OUT, 'ticket.safe_update'
DECLARE @Exe0 int
EXEC sp_OAMethod @jResp, 'BoolOf', @Exe0 OUT, 'ticket.satisfaction_rating.exe0'
DECLARE @Velit_e int
EXEC sp_OAMethod @jResp, 'BoolOf', @Velit_e OUT, 'ticket.satisfaction_rating.velit_e'
DECLARE @Sharing_agreement_ids nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Sharing_agreement_ids OUT, 'ticket.sharing_agreement_ids'
DECLARE @Status nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Status OUT, 'ticket.status'
DECLARE @Subject nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Subject OUT, 'ticket.subject'
DECLARE @Submitter_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Submitter_id OUT, 'ticket.submitter_id'
DECLARE @Tags nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Tags OUT, 'ticket.tags'
DECLARE @Ticket_form_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Ticket_form_id OUT, 'ticket.ticket_form_id'
DECLARE @v_Type nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Type OUT, 'ticket.type'
DECLARE @Updated_at nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_at OUT, 'ticket.updated_at'
DECLARE @Updated_stamp nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Updated_stamp OUT, 'ticket.updated_stamp'
DECLARE @v_Url nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @v_Url OUT, 'ticket.url'
DECLARE @ViaChannel nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @ViaChannel OUT, 'ticket.via.channel'
DECLARE @Ad33 int
EXEC sp_OAMethod @jResp, 'BoolOf', @Ad33 OUT, 'ticket.via.source.ad33'
DECLARE @Quis_f4 int
EXEC sp_OAMethod @jResp, 'BoolOf', @Quis_f4 OUT, 'ticket.via.source.quis_f4'
DECLARE @Adipisicing_d int
EXEC sp_OAMethod @jResp, 'BoolOf', @Adipisicing_d OUT, 'ticket.via.source.adipisicing_d'
DECLARE @Occaecat_4d7 nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Occaecat_4d7 OUT, 'ticket.via.source.occaecat_4d7'
DECLARE @Via_followup_source_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Via_followup_source_id OUT, 'ticket.via_followup_source_id'
DECLARE @Via_id nvarchar(4000)
EXEC sp_OAMethod @jResp, 'StringOf', @Via_id OUT, 'ticket.via_id'
DECLARE @i int
SELECT @i = 0
DECLARE @count_i int
EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'ticket.collaborators'
WHILE @i < @count_i
BEGIN
EXEC sp_OASetProperty @jResp, 'I', @i
EXEC sp_OAMethod @jResp, 'StringOf', @email OUT, 'ticket.collaborators[i].email'
EXEC sp_OAMethod @jResp, 'StringOf', @name OUT, 'ticket.collaborators[i].name'
SELECT @i = @i + 1
END
EXEC @hr = sp_OADestroy @http
EXEC @hr = sp_OADestroy @json
EXEC @hr = sp_OADestroy @sbRequestBody
EXEC @hr = sp_OADestroy @sbResponseBody
EXEC @hr = sp_OADestroy @jResp
END
GO
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
