Chilkat Online Tools

SQL Server / Support API / Show Multiple Tickets

Back to Collection Items

-- Important: See this note about string length limitations for strings returned by sp_OAMethod calls.
--
CREATE PROCEDURE ChilkatSample
AS
BEGIN
    DECLARE @hr int
    DECLARE @iTmp0 int
    -- Important: Do not use nvarchar(max).  See the warning about using nvarchar(max).
    DECLARE @sTmp0 nvarchar(4000)
    -- This example assumes the Chilkat API to have been previously unlocked.
    -- See Global Unlock Sample for sample code.

    DECLARE @http int
    -- Use "Chilkat_9_5_0.Http" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.Http', @http OUT
    IF @hr <> 0
    BEGIN
        PRINT 'Failed to create ActiveX component'
        RETURN
    END

    DECLARE @success int

    EXEC sp_OASetProperty @http, 'BasicAuth', 1
    EXEC sp_OASetProperty @http, 'Login', 'login'
    EXEC sp_OASetProperty @http, 'Password', 'password'

    DECLARE @queryParams int
    -- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @queryParams OUT

    EXEC sp_OAMethod @queryParams, 'UpdateString', @success OUT, 'ids', '<string>'

    EXEC sp_OAMethod @http, 'SetRequestHeader', NULL, 'Accept', 'application/json'

    DECLARE @resp int
    EXEC sp_OAMethod @http, 'QuickRequestParams', @resp OUT, 'GET', 'https://example.zendesk.com/api/v2/tickets/show_many', @queryParams
    EXEC sp_OAGetProperty @http, 'LastMethodSuccess', @iTmp0 OUT
    IF @iTmp0 = 0
      BEGIN
        EXEC sp_OAGetProperty @http, 'LastErrorText', @sTmp0 OUT
        PRINT @sTmp0
        EXEC @hr = sp_OADestroy @http
        EXEC @hr = sp_OADestroy @queryParams
        RETURN
      END

    DECLARE @sbResponseBody int
    -- Use "Chilkat_9_5_0.StringBuilder" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.StringBuilder', @sbResponseBody OUT

    EXEC sp_OAMethod @resp, 'GetBodySb', @success OUT, @sbResponseBody

    DECLARE @jResp int
    -- Use "Chilkat_9_5_0.JsonObject" for versions of Chilkat < 10.0.0
    EXEC @hr = sp_OACreate 'Chilkat.JsonObject', @jResp OUT

    EXEC sp_OAMethod @jResp, 'LoadSb', @success OUT, @sbResponseBody
    EXEC sp_OASetProperty @jResp, 'EmitCompact', 0


    PRINT 'Response Body:'
    EXEC sp_OAMethod @jResp, 'Emit', @sTmp0 OUT
    PRINT @sTmp0

    DECLARE @respStatusCode int
    EXEC sp_OAGetProperty @resp, 'StatusCode', @respStatusCode OUT

    PRINT 'Response Status Code = ' + @respStatusCode
    IF @respStatusCode >= 400
      BEGIN

        PRINT 'Response Header:'
        EXEC sp_OAGetProperty @resp, 'Header', @sTmp0 OUT
        PRINT @sTmp0

        PRINT 'Failed.'
        EXEC @hr = sp_OADestroy @resp

        EXEC @hr = sp_OADestroy @http
        EXEC @hr = sp_OADestroy @queryParams
        EXEC @hr = sp_OADestroy @sbResponseBody
        EXEC @hr = sp_OADestroy @jResp
        RETURN
      END
    EXEC @hr = sp_OADestroy @resp

    -- Sample JSON response:
    -- (Sample code for parsing the JSON response is shown below)

    -- {
    --   "tickets": [
    --     {
    --       "requester_id": "<integer>",
    --       "allow_attachments": "<boolean>",
    --       "allow_channelback": "<boolean>",
    --       "assignee_email": "<string>",
    --       "assignee_id": "<integer>",
    --       "attribute_value_ids": "<array>",
    --       "brand_id": "<integer>",
    --       "collaborator_ids": "<array>",
    --       "collaborators": [
    --         {
    --           "email": "<email>",
    --           "name": "<string>"
    --         },
    --         {
    --           "email": "<email>",
    --           "name": "<string>"
    --         }
    --       ],
    --       "comment": {},
    --       "created_at": "<dateTime>",
    --       "custom_fields": "<array>",
    --       "custom_status_id": "<integer>",
    --       "description": "<string>",
    --       "due_at": "<dateTime>",
    --       "email_cc_ids": "<array>",
    --       "email_ccs": {},
    --       "external_id": "<string>",
    --       "follower_ids": "<array>",
    --       "followers": {},
    --       "followup_ids": "<array>",
    --       "forum_topic_id": "<integer>",
    --       "from_messaging_channel": "<boolean>",
    --       "group_id": "<integer>",
    --       "has_incidents": "<boolean>",
    --       "id": "<integer>",
    --       "is_public": "<boolean>",
    --       "macro_id": "<integer>",
    --       "macro_ids": "<array>",
    --       "metadata": {},
    --       "organization_id": "<integer>",
    --       "priority": "normal",
    --       "problem_id": "<integer>",
    --       "raw_subject": "<string>",
    --       "recipient": "<string>",
    --       "requester": {},
    --       "safe_update": "<boolean>",
    --       "satisfaction_rating": {
    --         "magnaae": 84328139.5577608,
    --         "nisi19": true
    --       },
    --       "sharing_agreement_ids": "<array>",
    --       "status": "new",
    --       "subject": "<string>",
    --       "submitter_id": "<integer>",
    --       "tags": "<array>",
    --       "ticket_form_id": "<integer>",
    --       "type": "question",
    --       "updated_at": "<dateTime>",
    --       "updated_stamp": "<string>",
    --       "url": "<string>",
    --       "via": {
    --         "channel": "<string>",
    --         "source": {
    --           "veniam_79": 90804961.49951228
    --         }
    --       },
    --       "via_followup_source_id": "<integer>",
    --       "via_id": "<integer>",
    --       "voice_comment": {}
    --     },
    --     {
    --       "requester_id": "<integer>",
    --       "allow_attachments": "<boolean>",
    --       "allow_channelback": "<boolean>",
    --       "assignee_email": "<string>",
    --       "assignee_id": "<integer>",
    --       "attribute_value_ids": "<array>",
    --       "brand_id": "<integer>",
    --       "collaborator_ids": "<array>",
    --       "collaborators": [
    --         {
    --           "email": "<email>",
    --           "name": "<string>"
    --         },
    --         {
    --           "email": "<email>",
    --           "name": "<string>"
    --         }
    --       ],
    --       "comment": {},
    --       "created_at": "<dateTime>",
    --       "custom_fields": "<array>",
    --       "custom_status_id": "<integer>",
    --       "description": "<string>",
    --       "due_at": "<dateTime>",
    --       "email_cc_ids": "<array>",
    --       "email_ccs": {},
    --       "external_id": "<string>",
    --       "follower_ids": "<array>",
    --       "followers": {},
    --       "followup_ids": "<array>",
    --       "forum_topic_id": "<integer>",
    --       "from_messaging_channel": "<boolean>",
    --       "group_id": "<integer>",
    --       "has_incidents": "<boolean>",
    --       "id": "<integer>",
    --       "is_public": "<boolean>",
    --       "macro_id": "<integer>",
    --       "macro_ids": "<array>",
    --       "metadata": {},
    --       "organization_id": "<integer>",
    --       "priority": "high",
    --       "problem_id": "<integer>",
    --       "raw_subject": "<string>",
    --       "recipient": "<string>",
    --       "requester": {},
    --       "safe_update": "<boolean>",
    --       "satisfaction_rating": {
    --         "eu_b": 33777312
    --       },
    --       "sharing_agreement_ids": "<array>",
    --       "status": "hold",
    --       "subject": "<string>",
    --       "submitter_id": "<integer>",
    --       "tags": "<array>",
    --       "ticket_form_id": "<integer>",
    --       "type": "incident",
    --       "updated_at": "<dateTime>",
    --       "updated_stamp": "<string>",
    --       "url": "<string>",
    --       "via": {
    --         "channel": "<string>",
    --         "source": {
    --           "id2": "cillum minim et",
    --           "eiusmod_13": -64405368,
    --           "occaecat1db": 1792444.0305951983
    --         }
    --       },
    --       "via_followup_source_id": "<integer>",
    --       "via_id": "<integer>",
    --       "voice_comment": {}
    --     }
    --   ]
    -- }

    -- Sample code for parsing the JSON response...
    -- Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    DECLARE @requester_id nvarchar(4000)

    DECLARE @allow_attachments nvarchar(4000)

    DECLARE @allow_channelback nvarchar(4000)

    DECLARE @assignee_email nvarchar(4000)

    DECLARE @assignee_id nvarchar(4000)

    DECLARE @attribute_value_ids nvarchar(4000)

    DECLARE @brand_id nvarchar(4000)

    DECLARE @collaborator_ids nvarchar(4000)

    DECLARE @created_at nvarchar(4000)

    DECLARE @custom_fields nvarchar(4000)

    DECLARE @custom_status_id nvarchar(4000)

    DECLARE @description nvarchar(4000)

    DECLARE @due_at nvarchar(4000)

    DECLARE @email_cc_ids nvarchar(4000)

    DECLARE @external_id nvarchar(4000)

    DECLARE @follower_ids nvarchar(4000)

    DECLARE @followup_ids nvarchar(4000)

    DECLARE @forum_topic_id nvarchar(4000)

    DECLARE @from_messaging_channel nvarchar(4000)

    DECLARE @group_id nvarchar(4000)

    DECLARE @has_incidents nvarchar(4000)

    DECLARE @id nvarchar(4000)

    DECLARE @is_public nvarchar(4000)

    DECLARE @macro_id nvarchar(4000)

    DECLARE @macro_ids nvarchar(4000)

    DECLARE @organization_id nvarchar(4000)

    DECLARE @priority nvarchar(4000)

    DECLARE @problem_id nvarchar(4000)

    DECLARE @raw_subject nvarchar(4000)

    DECLARE @recipient nvarchar(4000)

    DECLARE @safe_update nvarchar(4000)

    DECLARE @Magnaae nvarchar(4000)

    DECLARE @Nisi19 int

    DECLARE @sharing_agreement_ids nvarchar(4000)

    DECLARE @status nvarchar(4000)

    DECLARE @subject nvarchar(4000)

    DECLARE @submitter_id nvarchar(4000)

    DECLARE @tags nvarchar(4000)

    DECLARE @ticket_form_id nvarchar(4000)

    DECLARE @v_type nvarchar(4000)

    DECLARE @updated_at nvarchar(4000)

    DECLARE @updated_stamp nvarchar(4000)

    DECLARE @url nvarchar(4000)

    DECLARE @Channel nvarchar(4000)

    DECLARE @Veniam_79 nvarchar(4000)

    DECLARE @via_followup_source_id nvarchar(4000)

    DECLARE @via_id nvarchar(4000)

    DECLARE @Eu_b int

    DECLARE @Id2 nvarchar(4000)

    DECLARE @Eiusmod_13 int

    DECLARE @Occaecat1db nvarchar(4000)

    DECLARE @j int

    DECLARE @count_j int

    DECLARE @email nvarchar(4000)

    DECLARE @name nvarchar(4000)

    DECLARE @i int
    SELECT @i = 0
    DECLARE @count_i int
    EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_i OUT, 'tickets'
    WHILE @i < @count_i
      BEGIN
        EXEC sp_OASetProperty @jResp, 'I', @i
        EXEC sp_OAMethod @jResp, 'StringOf', @requester_id OUT, 'tickets[i].requester_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @allow_attachments OUT, 'tickets[i].allow_attachments'
        EXEC sp_OAMethod @jResp, 'StringOf', @allow_channelback OUT, 'tickets[i].allow_channelback'
        EXEC sp_OAMethod @jResp, 'StringOf', @assignee_email OUT, 'tickets[i].assignee_email'
        EXEC sp_OAMethod @jResp, 'StringOf', @assignee_id OUT, 'tickets[i].assignee_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @attribute_value_ids OUT, 'tickets[i].attribute_value_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @brand_id OUT, 'tickets[i].brand_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @collaborator_ids OUT, 'tickets[i].collaborator_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @created_at OUT, 'tickets[i].created_at'
        EXEC sp_OAMethod @jResp, 'StringOf', @custom_fields OUT, 'tickets[i].custom_fields'
        EXEC sp_OAMethod @jResp, 'StringOf', @custom_status_id OUT, 'tickets[i].custom_status_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @description OUT, 'tickets[i].description'
        EXEC sp_OAMethod @jResp, 'StringOf', @due_at OUT, 'tickets[i].due_at'
        EXEC sp_OAMethod @jResp, 'StringOf', @email_cc_ids OUT, 'tickets[i].email_cc_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @external_id OUT, 'tickets[i].external_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @follower_ids OUT, 'tickets[i].follower_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @followup_ids OUT, 'tickets[i].followup_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @forum_topic_id OUT, 'tickets[i].forum_topic_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @from_messaging_channel OUT, 'tickets[i].from_messaging_channel'
        EXEC sp_OAMethod @jResp, 'StringOf', @group_id OUT, 'tickets[i].group_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @has_incidents OUT, 'tickets[i].has_incidents'
        EXEC sp_OAMethod @jResp, 'StringOf', @id OUT, 'tickets[i].id'
        EXEC sp_OAMethod @jResp, 'StringOf', @is_public OUT, 'tickets[i].is_public'
        EXEC sp_OAMethod @jResp, 'StringOf', @macro_id OUT, 'tickets[i].macro_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @macro_ids OUT, 'tickets[i].macro_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @organization_id OUT, 'tickets[i].organization_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @priority OUT, 'tickets[i].priority'
        EXEC sp_OAMethod @jResp, 'StringOf', @problem_id OUT, 'tickets[i].problem_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @raw_subject OUT, 'tickets[i].raw_subject'
        EXEC sp_OAMethod @jResp, 'StringOf', @recipient OUT, 'tickets[i].recipient'
        EXEC sp_OAMethod @jResp, 'StringOf', @safe_update OUT, 'tickets[i].safe_update'
        EXEC sp_OAMethod @jResp, 'StringOf', @Magnaae OUT, 'tickets[i].satisfaction_rating.magnaae'
        EXEC sp_OAMethod @jResp, 'BoolOf', @Nisi19 OUT, 'tickets[i].satisfaction_rating.nisi19'
        EXEC sp_OAMethod @jResp, 'StringOf', @sharing_agreement_ids OUT, 'tickets[i].sharing_agreement_ids'
        EXEC sp_OAMethod @jResp, 'StringOf', @status OUT, 'tickets[i].status'
        EXEC sp_OAMethod @jResp, 'StringOf', @subject OUT, 'tickets[i].subject'
        EXEC sp_OAMethod @jResp, 'StringOf', @submitter_id OUT, 'tickets[i].submitter_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @tags OUT, 'tickets[i].tags'
        EXEC sp_OAMethod @jResp, 'StringOf', @ticket_form_id OUT, 'tickets[i].ticket_form_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @v_type OUT, 'tickets[i].type'
        EXEC sp_OAMethod @jResp, 'StringOf', @updated_at OUT, 'tickets[i].updated_at'
        EXEC sp_OAMethod @jResp, 'StringOf', @updated_stamp OUT, 'tickets[i].updated_stamp'
        EXEC sp_OAMethod @jResp, 'StringOf', @url OUT, 'tickets[i].url'
        EXEC sp_OAMethod @jResp, 'StringOf', @Channel OUT, 'tickets[i].via.channel'
        EXEC sp_OAMethod @jResp, 'StringOf', @Veniam_79 OUT, 'tickets[i].via.source.veniam_79'
        EXEC sp_OAMethod @jResp, 'StringOf', @via_followup_source_id OUT, 'tickets[i].via_followup_source_id'
        EXEC sp_OAMethod @jResp, 'StringOf', @via_id OUT, 'tickets[i].via_id'
        EXEC sp_OAMethod @jResp, 'IntOf', @Eu_b OUT, 'tickets[i].satisfaction_rating.eu_b'
        EXEC sp_OAMethod @jResp, 'StringOf', @Id2 OUT, 'tickets[i].via.source.id2'
        EXEC sp_OAMethod @jResp, 'IntOf', @Eiusmod_13 OUT, 'tickets[i].via.source.eiusmod_13'
        EXEC sp_OAMethod @jResp, 'StringOf', @Occaecat1db OUT, 'tickets[i].via.source.occaecat1db'
        SELECT @j = 0
        EXEC sp_OAMethod @jResp, 'SizeOfArray', @count_j OUT, 'tickets[i].collaborators'
        WHILE @j < @count_j
          BEGIN
            EXEC sp_OASetProperty @jResp, 'J', @j
            EXEC sp_OAMethod @jResp, 'StringOf', @email OUT, 'tickets[i].collaborators[j].email'
            EXEC sp_OAMethod @jResp, 'StringOf', @name OUT, 'tickets[i].collaborators[j].name'
            SELECT @j = @j + 1
          END
        SELECT @i = @i + 1
      END

    EXEC @hr = sp_OADestroy @http
    EXEC @hr = sp_OADestroy @queryParams
    EXEC @hr = sp_OADestroy @sbResponseBody
    EXEC @hr = sp_OADestroy @jResp


END
GO

Curl Command

curl  -u login:password -G -d "ids=%3Cstring%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/show_many

Postman Collection Item JSON

{
  "name": "Show Multiple Tickets",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        "show_many"
      ],
      "query": [
        {
          "key": "ids",
          "value": "<string>",
          "description": "(Required) Comma-separated list of ticket ids"
        }
      ]
    },
    "description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "List tickets",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            "show_many"
          ],
          "query": [
            {
              "key": "ids",
              "value": "<string>",
              "description": "(Required) Comma-separated list of ticket ids"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"tickets\": [\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"normal\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"magnaae\": 84328139.5577608,\n        \"nisi19\": true\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"new\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"question\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"veniam_79\": 90804961.49951228\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"eu_b\": 33777312\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"hold\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"incident\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"id2\": \"cillum minim et\",\n          \"eiusmod_13\": -64405368,\n          \"occaecat1db\": 1792444.0305951983\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    }\n  ]\n}"
    }
  ]
}